Trusted Agent profile · Lightwater
★★★★★
675 reviews across 2 platforms
6 The Square, Lightwater, GU18 5SS
Seymours Estate Agents's office in Lightwater, at 6 The Square, is rated 4.3 out of 5 across 675 reviews on two platforms, including 48 Google reviews rated 4.6.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional letting service
I have found Seymours a pleasure to work with during the letting of our property. We managed to secure a tenant above the asking price within a few days of exchanging contracts. The entire team have been professional, courteous and knowledgeable. Special mention to Marta who has been super helpful.
Special mention for Marta well received and passed on. Thanks for the comments James, very much appreciated.
5/5
TrustpilotSeymours Knaphill
If you are looking to sell your property I would certainly recommend Seymours Knaphill. I had the pleasure of working with Mark, Ian, Anthony and Jeff who are all extremely personable and have superb knowledge on the local housing market. During challenging market conditions they always remained positive. Once we received our offer, we were fortunate to have Krisy manage the process until completion. We received regular communication throughout and felt reassured that we were in good hands. Thanks Seymours!!
Thanks Fardeen for your glowing review! We're thrilled to hear that you had a positive experience with our Knaphill team. Your kind words about Mark, Ian, Anthony, Jeff, and Krisy are much appreciated. We're glad we could provide you with excellent service and support.
5/5
GoogleWe are settling in and many thanks to Johnny and team. They made our big move much less stressful than it might otherwise have been. Johnny’s courteous and helpful personality was much appreciated
Thank you Peter, we will pass your praise onto Jonny.
5/5
TrustpilotExcellent estate agents
Excellent estate agents, young, vibrant, experienced agents. Paige was especially brilliant, helpful and a pleasure to deal with. I would recommend. No matter what problem during the selling of my house, they were able to find solutions.
Kind words Angela, thank you. We've been moving people for over 30 years now which is a long time and with that comes knowledge to navigate the bumps. Its been a pleasure to help.
5/5
TrustpilotWe have been so pleased with the…
We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina
The team will be so pleased to hear this Luigi, it means a great deal. Thanks for taking the time to review us.
5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
5/5
TrustpilotProfessional yet so friendly
Our house went on the market just before the interest rates went the wrong way! This made selling very hard, price had to drop but Seymour’s showed dogged determination. We took it off the market over Christmas to give us a break but they contacted us early January to say it could be a good time and they sold it in a fortnight. Always professional and so friendly. Respectful of our home and that this was an emotional move for us. They know the area and they know the market. Highly recommend the whole Knaphill team.
Great to hear Sally and thanks for the review. We've been in Knaphill for nearly 20 years and we also live locally as well so we know the market well and feel apart of the neighbourhood.
5/5
TrustpilotFirst class service
Very happy with the whole process of buying and selling property though Seymours. The agents, in particular Ryan and Jonny have been so helpful and courteous and very professional. I would recommend Seymours without hesitation.
That's really kind Mary, thank you so much. Its been a pleasure to work with you.
1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
5/5
TrustpilotSimon Kelso at the Guildford branch was…
Simon Kelso at the Guildford branch was amazing, so helpful and reassuring and nothing was too much trouble for him,made selling nice and easy. Thank you from Andrea.
5/5
TrustpilotExcellent teamwork ...
Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.
Thanks for the feedback Jan. We're glad to hear about your experience with our team, especially Chris and Phil. We strive to provide professional, efficient, friendly, and helpful service to all our clients.
5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
5/5
TrustpilotVery good experience
I would like to thank all the team at Seymour’s Addlestone in making our house sale as smooth as possible They are all very professional also helpful and understanding. We would not hesitate to recommend them. Thank you David and Sally
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks David and Sally, much appreciated.
5/5
TrustpilotSeymours Staines Branch
Mark from Seymours, Staines branch made the choice easy on what Estate Agents on the area to choose. He is down to earth, highly knowledgeable in the local market and area. He made no unrealistic promises (unlike other Agents). Only a promise that he and his team would work hard to sell our property....Mark kept to his word.We accepted an offer within a week after numerous viewings. I was kept up to date with all processes. Everything was running smoothly until the buyers pulled out at point of exchange The same week the housing market took a dive! The team got straight back on the task finding appropriate potential buyers and we soon accepted an offer. This process was quite long and and not as straight forward as the first (no fault of Seymours.) But again we were kept up to date, Alan and Billy kept on top of actions. Choose Seymours, they work hard, get to know your home, they match suitable potential buyers to your property. The team are helpful, friendly and approachable. Thank you Mark, Gary, Sohail Billy and especially not forgetting Alan who continuously kept me updated and gave a nudge when needed to help move to completion.
5/5
TrustpilotSeymours has played a major role in…
Seymours has played a major role in helping us to achieve a successful house sale following our dreadful experience with another local agency which was very rude and lacking professionalism.We were extremely disappointed with this first agent who wasted 2 precious months during the summer time where the house market price was at its best to sell our property. This left us sceptic as to being able to trust another agent again. That was until we contacted Mark (Seymours) who managed to convince us to give it a try again with his agency appreciating that he and his team had also managed to sell successfully another house in our same street with a neighbour we knew quite well. We are forever grateful for Mark’s support who has shown a high level of expertise and professionalism during the time our property was on sale on the market. He played an important role in providing an accurate and realistic valuation of our property and in reinsuring us about the unique opportunity we had before the winter came, at a time where we were dealing with multiple personal challenges in our life. We would also like to thank his team and more specifically Simon, Alan, Billy, Gary and Sahil who also helped by maintaining a smooth communication during the entire process. They were extremely professional, very kind and their approach were smooth, removing any ambiguities and/or misunderstandings during the entire process. I have no hesitation in recommending Seymours to anyone hoping to sale their property successfully. Thank you again to all the Seymours team for all their help and commitment. We wish you all a great year 2023 filled with more happy clients like us.
5/5
TrustpilotOutstanding
From start to finish, an outstanding service. Every staff member was responsive, communicative, helpful and informed. No false promises, no hidden costs, no pushy sales people, no outrageous contract conditions. I can my recommend Seymour’s highly enough!
Joanna, if there's one thing we're all about it's No false promises, no hidden costs, no pushy salespeople, no outrageous contract conditions. We only treat people the same we we expected to be treated. Thank you so much for the comments.
5/5
TrustpilotFriendly and helpful agents
A wide selection of properties available, all agents are friendly, responsive and helpful. Information is always passed from one agent to the next, so you always feel looked after. Property search was fast and very efficient so highly recommend!
A recommendation is the biggest thing we can hope for. Thanks for the review Tunde.
5/5
TrustpilotThomas is perfect
Thomas is perfect, he always nice smile, friendly and really helpful, and patient. He took almost a hour to assist me to answer the purchase questionnaire, provide a useful information to me. He is worth to get five stars.
There's so much more to just buying, selling and renting. The never ending trail of paperwork that's required is often a minefield when you're not used to it. We're here to help with every little detail as long as it makes the whole property journey as enjoyable as possible. Thanks Angel.
5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
5/5
TrustpilotGreat end to end service
Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases
Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!
2/5
TrustpilotGo Elsewhere
Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.
Thank you for the feedback Judy. The communication delays and typos are certainly not reflective of our standards, and we are actively addressing these aspects to enhance our service.Regarding the solicitor recommendations, we acknowledge your concerns. Your experience and comment are invaluable, and we are committed to learning and improving.
5/5
TrustpilotGreat team, really helpful, stepped up to make things happen!!
We contracted Seymours Camberley to sell our property, and then ended up buying through them aswell. Throughout the team were a great help. They were personable and available at all times. They helped us navigate some challenges and really stepped up to help secure resolutions to some issues that held up our contract exchange and completion. All in all a great team to work with.
Thank you so much for your kind words Rob. It was a pleasure to work with you on both the sale and purchase of your property. We're really glad to hear the team was helpful and accessible throughout, especially during those more challenging moments. Securing resolutions is what we strive for, and we're happy we could assist in moving things forward. If you ever need anything in the future, we’re here to help. All the best in your new home!
5/5
TrustpilotQuick introduction of good potential buyers.
Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.
Thank you for sharing your experience Stewart! We're glad Nick was able to provide an updated estimate that reflected the improvements. It's fantastic to hear that you had such a quick response with multiple viewings and an offer above the new valuation. We're optimistic about a smooth and successful completion as well. Well done indeed!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seymours Estate Agents's Lightwater office has 675 reviews across two platforms: 48 on Google, 627 on Trustpilot (across the whole business).
Seymours Estate Agents Lightwater is rated 4.3 out of 5 across all 675 reviews, and 4.6 out of 5 on Google from 48 reviews.
Seymours Estate Agents Lightwater, 6 The Square, Lightwater, GU18 5SS.
