Trusted Agent profile · Lightwater
★★★★★
675 reviews across 2 platforms
6 The Square, Lightwater, GU18 5SS
Seymours Estate Agents's office in Lightwater, at 6 The Square, is rated 4.3 out of 5 across 675 reviews on two platforms, including 48 Google reviews rated 4.6.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
GoogleRight from the first phone call the team at Seymour’s made us feel at ease. We quickly narrowed down the search and upon expectation we bought the property. The team’s follow through was superb. Many, many thanks John and Natalie
Thanks John, welcome to Lightwater. I am glad you had a good experience.
3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
1/5
TrustpilotI would not trust this company
As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.
Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.
5/5
TrustpilotGreat experience with Seymours.
I would highly recommend Seymours Estate Agents.Franco and his team are experienced, informative, reliable, helpful and very easy to talk to and discuss the best way to sell your property.
Thank you for your recommendation, Charlotte. We’re glad to hear you found Franco and the teams experienced and helpful. Your feedback means a lot to us!
5/5
GoogleVery friendly, professional and efficient service. Thanks to Ryan Graydon and Jonny Povey for selling my property subject to contract, within one week of marketing, at a price that met my objectives. Excellent!
Thank you David, that is great feedback that I will share with the team. All the best
5/5
TrustpilotEXCELLENT ESTATE AGENTS
A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.
That's really kind, thank you. It's been a pleasure to work with you and share the journey. Keep well.
1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
5/5
TrustpilotSeymours of Guildford
Seymours of Guildford had the best selection of properties on the market at any given time. The staff were always very helpful and went out of their way to accommodate my dates and times, given that I had to travel a long way, many times, to view properties.Importantly, they kept an eye on my parameters for property requirements, so didn't waste my time - yet still offered houses that they thought might pique my interest.
Thank you for your fantastic feedback! We’re really glad to hear that you were happy with the property selection and the service provided by the team at Seymours Guildford. It's great to know that we were able to accommodate your viewing schedule and stay focused on your requirements, while still offering new options that might interest you.If you ever need assistance in the future, don’t hesitate to get in touch!
5/5
TrustpilotThey have such a great team of people…
They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.
Thank you for the kind words Victoria. We're thrilled that Kirsty and the team provided you with great service. Your recommendation means a lot to us!
3/5
TrustpilotPoor attention to detail, delayed purchase
I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
5/5
TrustpilotExcellent
Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.
Thank you so much Jaydee. Reviews are so important for the team.
5/5
TrustpilotExcellent Service: Prompt and Responsible
Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.
Thanks for the review Winnie. There's no reason for the process to be stressful and good communication helps to smooth everything out. Its been a pleasure to help you on your journey.
5/5
TrustpilotSeymour is best agency in town with…
Seymour is best agency in town with great support and care for the property. I have been with them for 5 years with no issues regards to renting or selling. Very professional team with Jenny, Sam and Shaana being great.
Wow, there's not much left to say other than thank you so very much!
1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Dear Mr Perin, We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity. The comments made are wholly untrue. If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience. Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
5/5
TrustpilotTom was very helpful in all aspect of…
Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.
It's been my pleasure. As a company, we don't like to think of ourselves as selling houses, but more as moving people on their property journey. The course of that journey is very often different and assisting with builders or dealing with covenants and negotiations is all a part of the rich tapestry. Thanks for using us Paul and thanks for the review.
5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
5/5
TrustpilotLiving in Malaysia and buying property in Knaphill
Living in Malaysia, we decided to move to the UK. For over a year, we searched for a suitable property in the Surrey area. We discovered Knaphill by chance, thanks to the Airbnb house we were staying in. Although we contacted several agencies in Surrey, we always prioritized Knaphill. Among the property agencies we reached out to, Seymours stood out as the most efficient, persistent, and honest. The two directors, along with their staff, were not only personally forthcoming but also always willing to assist us and help overcome various problems.Seymours' Knaphill branch exceeded all our expectations, making it possible for us to purchase the house we had always wanted.
Thank you for sharing your experience Baum, we're delighted to hear that we could help you find your ideal home and meet your expectations. It was a pleasure assisting you through the process. If you need any further help or have any questions in the future, please feel free to reach out.
5/5
GoogleHad a lovely experience buying our first property through Jonny. The whole team are very friendly and helpful. Sandra was also quick to respond and helped the process be as stress free as possible
Thank you Ciara, great to hear.
5/5
TrustpilotSeymours Guildford
I have been registered with multiple branches of Seymours, but the Guildford branch have been especiallyhelpful - they managed to help me do 6 viewings in one day receintly, saving me a lot of time and effort. Jasper was experienced, patient and enthusiastic.
Thank you for your positive feedback! We're delighted to hear about your experience with our Guildford branch. It's fantastic that they could assist you with six viewings in one day, saving you time and effort. Jasper, in particular, sounds like a star with his experience, patience, and enthusiasm. We appreciate your trust and look forward to assisting you further if needed.
1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
5/5
TrustpilotSold within a Week at target Price
Within a week we had two offers for our 2 bedroom apartment we owned through Seymours and at the target price in a location that is inundated with flats for sale. They spread the word and started showrounds immediately; and negotiated the selling price. We are currently half way through the sales process. They did get some help from us in getting the flat decorated for sale. Well done and thank you.
Thank you Leonard for your kind words. We’re delighted to have secured two offers so quickly for your apartment, especially in such a competitive market. It’s great to hear our efforts in spreading the word and organising viewings made a difference. Your hard work in decorating the flat certainly played a part too! We’ll continue to support you through the rest of the sales process. Thank you again for choosing Seymours.
1/5
TrustpilotUnprofessional and dishonest
As the reviews suggest stay away from this unprofessional ruthless company. They have treated me extremely badly during my 8.5 years of renting with them. Seymours have falsified many things on the check out report toGain money for the rogue landlord who they spend their time sucking up to due to his VIP status.They rented me a property for many years that had an illegal EPC rating of F. Rules came into effect in 2019Stating all rentals needed to have an EPC rating of at least E to be let out. Seymours and the rogue landlord ignored these rules continue to let out the property until they were issued an improvement notice by housing standards by the council to fit new double glazing to improve the property. The most hilarious part is they want £20 to replace a non working doorbell that was broke when their window fitters installed new windows and an NEW FRONT DOOR and took the doorbell of the mains supply so the door could be fitted. I reported it to them and despite this they are hilarious in trying take my whole deposit for ridiculous things such as this including £2 for a lightbulb when the check states there was a missing lightbulb in the first place. Avoid this letting agent please you will regret it for the rest of your life like me.
Sorry to hear about your negative experience Michelle. We take all feedback seriously and are committed to improving our services. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
1/5
TrustpilotSeymours are to be slated
So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.
Thank you for your feedback. We are truly sorry to hear about your experience and sincerely apologise for any distress caused. Your concerns are important to us, and we want to resolve this situation as soon as possible. Could you please contact Vicky McCourts, who is the Head of Property Management in our Woking office.
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