Trusted Agent profile · Lightwater
★★★★★
675 reviews across 2 platforms
6 The Square, Lightwater, GU18 5SS
Seymours Estate Agents's office in Lightwater, at 6 The Square, is rated 4.3 out of 5 across 675 reviews on two platforms, including 48 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Seymours Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lightwater.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Estate Agents
Great Estate Agents. Highly recommend. Special thanks to Chris and the team for all their hard work, professionalism, invaluable help and good humour in getting our house purchase over the line. Cary and David
Thanks Cary & David, its been great to work with you as well. Keep well.
5/5
TrustpilotAdele from start to finish has been a…
Adele from start to finish has been a pleasure to work with. Adele kept me updated and always got back to me which to myself is very important.
Thank you for your review, Adele will be delighted to read your comments.
4/5
TrustpilotFriendly and informed staff
We have been kept informed about viewings and we feel Seymours were positive about our house. The valuation was a bit too high initially but we thought it would help with negotiation. However, we eventually decided to drop the price dramatically and we started to get some more offers. They could be a bit better with more regular feedback.
Thanks Deborah. Good to see that it's overall positive, but we can certainly look at ways to get the regular feedback sorted. Thanks again.
1/5
TrustpilotIf I could give them zero I would!
If I could give them zero I would!! Absolutely shocking service!!! Booked in to view flats for this to be rescheduled 4 times by them!!! To be told we will definitely see the 1 flat we want to… email them to confirm this to be told they will try and request this?!?!!! Not to mention they take days to response to email and everytime they have cancelled it’s been with in a couple of hours of viewing after sorting out an early finish at work for them to cancel and expect us to be flexible when they have already cancelled 4 times
Hi Charlotte, thanks for the review. Firstly may I apologise for your experience with us, It is very unusual for a customer to experience what you have but nonetheless it shouldn't happen. All reviews, be they positive or negative are important to us as they are used to improve services. I would like to look into this matter on your behalf, therefore could you please let me know which office you are referring to? Regards, Ian.
5/5
TrustpilotAdmirable estate agent.
Seymour’s are proving to be an admirable estate agent. At all times they have proved to be honest, open and trustworthy. They have taken our problems and limitations on board in our quest to move to a much more expensive area housing-wise, offering plenty of help and sound-advice. Many thanks!
Thank you, Michael! We're so glad to hear that you've found our team to be honest, open, and supportive throughout your move. It's great to know that the advice and help we've provided have made a difference in your journey to a new area. We really appreciate your kind words!
1/5
TrustpilotWas an awful experience from start to…
Was an awful experience from start to finish. I thought the stressful part would be the physical side of moving. But no it was the agents and the solicitor that they recommended. The only agent I can praise is Toby at the knaphill office. He was a delight to deal with.
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t as expected, and we apologise for any frustration you encountered. Whilst we’re pleased that Toby was able to make a positive impact, we’d also appreciate the opportunity to learn more about the issues with the solicitors we recommended and to discuss our services in more detail. Please get in touch with the office, we’re here to help
1/5
TrustpilotReview of Guildford seymours
Review of Guildford seymours - 1/5 absolutely useless incompetent Sales and Letting team. The 1 star goes to whoever the person is who speedily puts up the signs.
1/5
TrustpilotUtterly ridiculous people
Utterly ridiculous people, completely disingenuous and deceitful. We made an application to view a property that had literally just been added to Rightmove. Got an appointment the next day, address seemed weird since the postcode wasn't in the right place and the building photos looked different between website and google maps. We figured it must have been a new build, since the advert said new build and hoped google maps just hadn't been updated yet.We turn up, it's not the same property at all. The red faced agent in an ill fitting blue suit then lies through his teeth, to our faces, claiming he had called and spoken to my partner the day before and explained the property we wanted had already gone and they intended to show us something different. Riiiiiight, good one.The property they decided to show us wasn't even within our budget, so they completely wasted our time! Spent over an hour driving through the school traffic to and from a bogus viewing. They then flatly refused to answer any communications about their behaviour, whilst claiming they had taken our details and would be in touch if anything came up in the future, that met our criteria. We then spent weeks watching multiple properties come on rightmove and never received any communication from Seymours about any of them. I guess they just blacklisted us, since they had already shown us their true colours and we had dared to call them on their BS.Having spoken to several other agents in the area, Seymours are well known for being utterly underhanded and devious! I strongly recommend you avoid going anywhere near them... they utterly suck, they are the reason estate agents have an appalling reputation.
Hello Andy, thanks for the review. We appreciate the comments and can assure you that we take all reviews very seriously. We will be reviewing your experience with us.
1/5
TrustpilotUnresponsive (Camberley branch)
Have been waiting months for a solution to a serious problem with the front door on our rental. Any contact attempt made is either not responded to or ‘passed on to another member of the team’, from whom we never hear back.
5/5
TrustpilotSeymour's in Surbiton OUTSTANDING
Seymour's in Surbiton have been absolutely outstanding! Not only did they find me the perfect property, it was in the perfect location. Truly helpful from the outset and a pleasure to work with. Buying/selling is stressful at the best of times, so great to have an agent with empathy and professionalism! Many thanks
Hi Dom, thank you for your wonderful feedback! We're delighted that our Surbiton team could find you the perfect property in the ideal location. Your appreciation of our helpfulness and professionalism truly means a lot to us.
5/5
Trustpilot5 star service
Thanks to Ben and the team at Seymours Ripley for their professional approach to finding us a property. They were very helpful and we will definitely use them when we are looking to sell
Thanks for the lovely comments Ian and for taking the time to review the team at Ripley.
1/5
TrustpilotI am absolutely disgusted with the…
I am absolutely disgusted with the director of the Staines branch. I decided to make an offer on the property they had advertised with a very high deposit but the sheer way that we were spoken to by him and pushed to the point of belittling us was awful to want a higher offer. Coming from a sales background - offending a potentially buyer to not wish to deal with your agency again is not the right way to do business and if that’s what he promotes to his staff he should step down. This was purely the disrespect from the agent that made me do a complete u turn to not deal with this director again. It seems my offer wasn’t submitted at all as no one got back to me with the outcome either so they pick and choose what offers to put to the vendor. Not right practice.
Hi Avani, not sure is there's a glitch of some kind but I can only see your review as - I am absolutely disgusted with the…Doesn't give any more detail of you experience.
5/5
TrustpilotSeymours (Camberley)excellent
We used Seymours (Camberley). Oliver and his team handled our sale very professionally. Good communication with the buyer and their solicitor, wise advise to us when things weren't progressing, prompt responses whenever we called. Would use them again.
Thanks for taking the time to review us and the 5*. Great to hear that you would use our services again in the future.
5/5
GoogleCouldn’t recommend highly enough I had three people all really involved in the selling of my flat. Either being the person showing round or approaching new buyers and to get them interested. They were all really kind truthful and respectful Thankyou so much Ryan, Jonny and Luke (Lightwater shop) From the Giddings family
Thank you for your kind words Charlotte. It is great to hear all the team impressed.
5/5
TrustpilotExtremely helpful team especially…
Extremely helpful team especially Clive, charity and Fiona in the Guildford and working offices.
Hi Sarah. We're proud to have such a dedicated and helpful team, and your feedback is greatly appreciated. It's been our pleasure to share in your journey and If you ever need us again, please don't hesitate to reach out.
1/5
TrustpilotAVOID AT ALL COSTS
If only it gave an option to leave not a single star……Where to even begin with this business. I’m glad to see their most recent review is fitting of my post and I’m only too pleased to carry on where the last post finished.Seymour’s Camberley are a disgusting, shameful representation of an estate agent who repeatedly fell well short of their promise. After taking their advice to market our property a little over two weeks in with no viewings confirmed and no contact until prompted from them we receive an email suggesting we need to reduce the value of our property by £10,000.After querying this we then received an incredibly rude phone call from the office manager. We subsequently parted ways with Seymour’s and were advised only when arriving atthe office that our key had already been put in our letterbox, what a waste of time.Having later checked the letterbox only to discover our keys were not in their and they had no explanation as to why this had occurred, again portraying to us that they are not the business they show themselves to be and one that has left a terribly bitter taste in my mouth.For anyone reading this post please think twice before approaching them as a business and make sure you do investigate using another agent over Seymour’s.
Hi Lauren,Thank you for leaving your review. We are sorry that you feel you've had this experience. I understand that you have spoken to several members of our management team to discuss the events. Unfortunately, although we strive for excellence and to help all clients, however we do also recognise that we are only human and in certain circumstances if we are unable to meet your expectations the only way of moving forward is to part ways for the benefit of everyone involved. We wish you every luck with your property sale in the future.
2/5
TrustpilotExtremely poor service - Camberley Lettings Department
Extremely poor service from the Camberley lettings department. Been chasing about viewing a property and was told I would receive a call back the next day. I’ve rung every day since only to be told that the letting agents are ’all out on viewings’ and that a message would be taken. Again I haven’t heard anything. They are now not answering the phone or replying to emails.
Hi Chloe, Thanks for taking the time to share your experience. Sorry to hear that it's not been to your satisfaction and it's definitely below our service standards. Apologies.
1/5
TrustpilotI am so disappointed firstly not stated…
I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star
Hello Rob. Apologies for any oversight and of course for not getting back to your message promptly. We're looking into it and will ensure better communication in the future. We value your feedback and are here to address any concerns you may have.
5/5
TrustpilotVince and team made the experience…
Vince and team made the experience incredibly smooth, with everyone achieving the desired outcome. Highly recommend the Seymours West Byfleet team.
Thanks for leaving such kind comments about the West Byfleet team
1/5
TrustpilotDamp, mould, rodent infested properties.
AFter a years of living in a damp/mould/rodent infested property that was falling apart quite literally, emailing them every few days practically begging for repairs to be made to no avail. After contacting the council to in an attempt to force themTo actually make repairs. After the council giving hem 6 weeks to carry the works out. 6 months later - none don the jobs were completed.Now they are trying to extort money fromMy deposit because of damage their lack of repairs has caused. Avoid Seymour’s like the plague. Staff are incompetent. Once you’ve asked for repairs to be done you willBe treated like a second class citizen.Despite my partner and I sticking to the terms of the agreement - Seymour’s wouldn’t stick to their end and make the home habitable for human habitation.Absolutely disgusting
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
TrustpilotLightwater Office
The team at the Lightwater office kept us informed through the initial stages and subsequent viewings. They achieved a lot of viewings in a short period. Krisy Ehret our client relationship manager once offer accepted was outstanding in her support.
Thanks for leaving your feedback, it’s great to hear you felt well-informed and that we managed to arrange so many viewings quickly.I’m really glad Krisy was such a help once the offer was accepted. I’ll be sure to pass your comments on to her, she’ll be chuffed to hear it.If there’s anything else I can help with, just let me know.
1/5
TrustpilotDisgusting property - bunch of extortionists.
Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
TrustpilotGreat service
The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.
Thanks so much for the review Kevin. It's been a pleasure to share in your property journey as always.
5/5
TrustpilotA relaxed purchase
The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience
We live just around the corner so we know the area well, best places to eat, drink, exercise and learn. We're also not too bad when it comes to helping people move! Thanks for the review Roger.
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Tell us what you need and we'll put you in touch. Seymours Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lightwater.
