Chancellors Lightwater reviews

★★★★★ 5/5

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I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

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I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

Great experience working with Kiera to secure my first flat. She really listened to my needs and was on the ball to get me any required information as soon as possible, without having to chase for it. Really personable and made me feel super comfortable at my viewing. Highly recommended 👌🏻

Kelly · 10 October 2025

★★★★★ 5/5

Google

Martin, Emily and Ned have been supportive, cheerful and efficient as we navigated selling my parents home. Lots of empathy as well as being flexible with viewings and getting a sale. Thank you!

Rachel · 13 March 2026

★★★★★ 1/5

Google

If I could give 0 stars I honestly would. AVOID AVOID AVOID! THEY SCAM YOU! They tell you things you want to hear and do not deliver! What happened to no sale no fee? It’s been 2 years since we put our place on the market. They told us if they could not sell they would not charge us. Now they are sending us threats of legal action if the invoice is not paid. Super incompetent and do not know what they are doing. Do not buy or sell through them! Run as far as you can otherwise you might get stung with their scam next!

Tommy · 13 October 2024

★★★★★ 5/5

Google

Kashan Mulhammed was assigned to my sale. I found him to be professional, courteous, diligent and dedicated to his role. He achieved a sale for me in approximately six weeks which was a wonderful result in a difficult market but Kashan never gave up.

Elizabeth · 14 March 2024

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

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Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

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Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

We recently viewed and brought a house through Emily of light water estate agent and she’s was great from beginning to the end she met us at the property and was cheerful and extremely helpful we also viewed it a second time and was running …

Kieran · 4 October 2025

★★★★★ 5/5

Google

We met Keira for a viewing. She was so friendly and professional throughout. She made sure to answer all questions and was knowledgeable on both properties. Keira maintained an appropriate level of communication thereafter and dealt with our offer extremely efficiently. I would recommend Chancellors to anyone looking for a property.

Jessica · 8 August 2025

★★★★★ 5/5

Google

Thanks Keira for being very professional and making the buying process super easy.

Marcus · 9 April 2025

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

I had the pleasure of dealing with Martin. He discussed many varied options with me and we have chosen the best way to market my property. His communication skills are excellent.

RYAN · 29 January 2026

★★★★★ 5/5

Google

I was very pleased with the service Holly and the team have provided throughout the marketing and sales process. From the get go, I can see that there was a lot of analysis, preparation and attention to detail, involved in the process and …

Cliff · 4 October 2023

★★★★★ 1/5

Google

On the 25th January 2022, our offer was excepted and we instructed our solicitor. Everything was proceeding well to the point of exchange. When the seller revealed that he had not found anywhere else to buy. We waited and waited, all the …

Sharon · 4 October 2023

★★★★★ 5/5

Google

Though Cameron was "new" to the post of Sales Negotiator he showed a great deal of confidence if a little shy..He was polite and articulate and responded to my quizing questions truthfully if he did not know the answers he would get …

Christopher · 4 October 2023

★★★★★ 5/5

Google

Matt was the estate agent who showed us what would become our new home. He was always reachable, and extremely flexible as plans changed due to forces outside our control. Would work with them again.

Mitchell · 17 March 2024

★★★★★ 5/5

Facebook

This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 21 October 2017

★★★★★ 5/5

Google

I had a great experience working with Martin Jakins to sell our home. As the new manager at chancellors lightwater, he made a personal visit on his first week in office and reassured a smooth and stress free process, bringing …

Joy · 4 October 2025

★★★★★ 1/5

Google

As a potential buyer, I can definitely state that the experience dealing with Chancellors Lightwater has been horrendous - we are involved with many different estate agencies as part of our House search and we've never been even close to …

Lionel · 4 October 2023

★★★★★ 5/5

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Hellen · 9 December 2022

★★★★★ 5/5

Google

Emily helped me sell my property and she was so informative and helpful through the whole process. Would recommend her enough

Nicola · 24 February 2026