Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe ask Martin Jakins at Chancellors to initially give us a valuation for our late mothers house for probate but instantly knew they were the right fit for us, he was brilliant from start to finish, always kept us updated. It wasn’t the easiest time for us, but Martin made the whole process much easier and was a pleasure to deal with.
Thanks again Martin and everyone at the branch.
Gary · 28 September 2026
Agent replied · 30 September 2026
Thank you very much Gary for leaving such a positive review. It's been a pleasure to act for you. Many thanks, Martin
★★★★★ 5/5
GoogleOutstanding service from Martin Jakins and his team. Superb communication, unlike a lot of estate agents. Martin could not do enough for us, lots of viewing’s achieving a sale after a short time on the market. He then chased everything through to exchange of contracts and completion. I cannot thank him enough for all of his hard work and tenacity. Highly recommended, just ask for Martin at the Lightwater branch for a great outcome.
Steve · 10 July 2026
Agent replied · 11 July 2026
Thank you so much for your fantastic review, Steve! We're thrilled to hear that Martin and his team provided you with outstanding service and communication throughout your journey. It's great to know that you achieved a successful sale quickly and that our team was able to support you every step of the way. Your recommendation means a lot to us, and we look forward to assisting you or anyone you refer in the future. If you need anything else, don't hesitate to reach out!
★★★★★ 5/5
GoogleI recently purchased a 3‑bedroom home in Guildford, and I couldn’t be more impressed with the service provided by Ned Price. From the very first viewing to completion, Ned was absolutely outstanding. His knowledge of the local area, calm professionalism, and proactive approach made the whole process smooth and stress‑free.
Ned always kept me fully informed, answered every question clearly, and handled each stage with real care and attention. Nothing was ever too much trouble, and he consistently went above and beyond to make sure everything moved forward without delay.
Thanks to Ned’s hard work and dedication, I’m now happily settled in a home that’s perfect for me. I’m incredibly grateful for his support throughout the journey.
If you’re buying or selling in the Guildford area, I can’t recommend Ned at Chancellors highly enough. Outstanding service from start to finish!
Sara · 6 March 2026
Agent replied · 26 February 2026
Thank you, Sara, for your wonderful feedback! We're thrilled to hear about your positive experience with Ned at Chancellors. It's fantastic to know that his local knowledge and professionalism contributed to a smooth journey in finding your perfect home. If you ever need assistance in the future, don't hesitate to reach out. Best wishes in your new home!
★★★★★ 5/5
GoogleMartin Jakins, Sales Director at Chancellors Estate Agents, has been absolutely outstanding throughout our property purchase. Our case involved some complex issues, but Martin handled everything with exceptional skill, confidence and professionalism. He kept the process moving forward smoothly, resolved challenges efficiently, and ensured communication was clear at every stage.
What really stood out was how supportive he was to both me and my family - always approachable, proactive and solution-focused. His experience and approach made what could have been a very stressful process feel far more manageable.
What really stood out was how supportive he was to both me and my family - always approachable, proactive and solution-focused. His experience and approach made what could have been a very stressful process feel far more manageable.
I would highly recommend Martin to anyone looking to buy or sell a property, he genuinely goes above and beyond.
Mahum · 6 March 2026
Agent replied · 2 March 2026
Thank you for your wonderful feedback! We're thrilled to hear that Martin provided exceptional support during your property purchase at Chancellors - Lightwater Estate Agents. His professionalism and proactive approach truly make a difference in navigating complex processes. We appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
GoogleWe recently purchased a property in Lightwater and cannot thank Martin and Emily enough for their genuine care and support throughout every stage of the process, from our first meeting the have been outstanding with great professionalism excellent communication and updates as needed going above and beyond to help complete the purchase we would not hesitate to recommend Chancellors at Lightwater for any house purchase or sale.
Carol · 13 June 2026
Agent replied · 29 May 2026
Hi Carol, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleAn excellent experience from beginning to completion!
Martin and Emily were in hand to assist with all questions throughout the process - their patience has been amazing as it’s been a challenging process to say the least. Knowing they were always on the other end of the phone was such a security to my partner and I. Safe to say if and when we come to sell again, chancellors will be the first firm we call!
Thanks for everything guys!
Jed · 26 September 2026
★★★★★ 5/5
GoogleWe highly recommend this estate agent they’ve been helpful and knowledgeable about the local area and dealt with all of our queries and problems we’d like to say a special thank you to Emily and Martin who have been brilliant and are a credit to your company thanks again
Brian · 28 August 2026
Agent replied · 5 September 2026
Thank you, Brian M, for your wonderful review. We're thrilled to hear that Emily and Martin provided you with helpful and knowledgeable service, as supporting our customers is at the heart of everything we do. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleAfter previously being on the market for several months with another agent, Martin and the team agreed a sale after 9 days. We couldn’t be happier with the service Martin Jakins and the team has provided
Vicki · 12 July 2026
Agent replied · 14 July 2026
Thank you so much for your wonderful feedback, Vicki! We're thrilled to hear that you had such a positive experience with Martin and our team at Chancellors - Lightwater Estate Agents. Selling your property in just 9 days after a longer period with another agent is a fantastic outcome, and we're glad we could help you achieve that. If you need any further assistance in the future, please don't hesitate to reach out. Congratulations on your sale!
★★★★★ 5/5
GoogleChancellors in Lightwater. Thank you to Martin and Emily for providing an exceptional service helping to sell my house. They Communicated well, very positive attitude, knowledgable about the market and such a pleasure to work with them. Highly recommend.
Amanda · 6 June 2026
Agent replied · 8 June 2026
Thank you, Amanda, for your wonderful review! We're thrilled to hear that Martin and Emily provided you with exceptional service during the sale of your house. Our team takes pride in effective communication and a positive attitude, so it's fantastic to know you had a great experience. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI just purchased a house through Chancellors in Lightwater. They were really great throughout the process. The listing was accurate, the viewings were great and easy to arrange, they kept me informed of issues on the sellers side and it was general a fantastic experience. Thanks especially to Keira Clisby who oversaw the entire process and was my main contact. I would definitely recommend Keira and her team!
Amanda · 17 September 2025
Agent replied · 17 September 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI had a great experience working with Ned Price to sell my property. He was incredibly helpful, communicated clearly at every step, and handled everything professionally. I really appreciated how responsive and supportive he was throughout the process. Highly recommend Ned to anyone looking to sell.
Melina · 25 February 2026
Agent replied · 26 February 2026
Thank you melina for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleNed was an absolute pleasure to deal with in the sake of my property. He was very professional and polite and always kept me informed from beginning to end ! I would highly recommend him and light water estate agents !
Many thanks Ned !
Nick · 24 February 2026
Agent replied · 26 February 2026
Thank you, Nick, for your wonderful review! We're delighted to hear that you had such a positive experience with Ned at Chancellors - Lightwater Estate Agents. Our team strives to maintain professionalism and clear communication throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleJust wanted to say that Emily at Chancellors has been fantastic and helped us so much. She was very attentive, responded to queries & questions very quickly and was proactive throughout. I can highly recommend Chancellors. Thank you Emily.
Ian · 30 March 2026
Agent replied · 31 March 2026
Thank you, Ian, for your wonderful review! We're thrilled to hear that Emily provided you with excellent service at Chancellors. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleFrom the very start of our house hunting process Ned Price has been amazing! Very friendly, knowledgeable and efficient! He has been going the extra mile, staying past his hours to let us view the property and get us an accepted offer on what will hopefully be our new home!
Zoe · 19 November 2025
Agent replied · 19 November 2025
Hi zoe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI have dealt with Emily from chancellors quite a few times now. Still haven’t found but every viewing she is amazing and very informative would highly recommend Emily.
Harry · 3 May 2026
Agent replied · 6 May 2026
Thank you, Harry, for your wonderful feedback! We’re thrilled to hear that Emily has been able to assist you effectively during your property search. At Chancellors, we strive to provide informative and supportive service, and it's great to see that reflected in your experience. We look forward to helping you find the perfect property soon!
★★★★★ 5/5
GoogleI have dealt with Emily from chancellors numerous times ro find a property even though I didn't buy from her she was always helpful. Highly recommended
Chris · 24 April 2026
Agent replied · 27 April 2026
Thank you so much for your kind words, Chris! We're thrilled to hear that Emily was able to assist you during your property search, even if you didn't end up buying from her. Your recommendation means a lot to us at Chancellors. If you ever need help in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleFrom first point of contact with Martin all has gone really smoothly with our house move. He is friendly, professional and we have always felt he has been fully supportive which has been very reassuring. He clearly cares and his expert knowledge of the market has been very informative. I would have no hesitation in recommending him and Chancellors.
TheEmmilou · 7 August 2026
Agent replied · 8 August 2026
Thank you very much Jayne for the kind words. It was a pleasure to act for you.
Kind regards,
Martin
★★★★★ 5/5
GoogleWe have been dealing with Keira over the last week. She has been extremely professional and a delight to deal with. Having dealt with a number of local agents in the course of our property search Keira is by far the best we have spoken to. We are hopeful she can help us secure a property.
Alison · 10 July 2025
Agent replied · 15 July 2025
Thank you Alison for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI had a lovely experience with Chancellors in Lightwater. Ned was incredibly helpful and professional throughout. I would recommend it and him for anyone looking to buy a place!
Hanna · 24 February 2026
Agent replied · 26 February 2026
Thank you Hanna for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
FacebookI Would not recommend Chancellors, I have lost all faith in relations of customer services and branch representatives, there has been nothing but hassle since the start, I am now being invoiced energy bills when I never even moved into the property (Chancellors mistakes), I have had un answered emails!! And was given a contract that wasn’t even possible to proceed with.
Hope this review helps others as the past four weeks has been nothing but stress.
Honour · 23 August 2024
Agent replied · 26 February 2025
How unprofessional, that’s disgusting
★★★★★ 5/5
GoogleAfter instructing Martin Jakins @ Chancellors in Lightwater to sell my property, I couldn't be happier with his advice and professionalism! With Martin's experience and knowledge of the property market he had my house listed and sold in under a month! Many thanks to Martin and the team at Chancellors in Lightwater.
James · 18 July 2025
Agent replied · 19 July 2025
Thank you for leaving us this great review James, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleMartin Jakins has been excellent as an estate agent and really helped us sell this property.He’s always friendly and cheerful. He really went the extra mile and I’m very pleased with the service.
David · 17 January 2026
Agent replied · 21 January 2026
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents.
★★★★★ 5/5
GoogleExcellent service from Martin at Chancellors. Professional, efficient and extremely helpful throughout. Communication was clear and prompt, and the whole process was handled smoothly. Highly recommended! Thank you Martin.
Kirsty · 19 February 2026
Agent replied · 22 February 2026
Thank you Kirsty for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleThank you to Chancellors and especially Martin who was especially helpful, responsive, knowledgeable and genuinely supportive throughout the sale of our property. We highly recommend them.
Stephen · 22 February 2026
Agent replied · 26 February 2026
Thank you for your wonderful feedback, Stephen! We're thrilled to hear that Martin provided you with such exceptional support during your property sale. At Chancellors, we strive to offer knowledgeable and responsive service, and it's great to see that reflected in your experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
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