Chancellors Lightwater reviews

★★★★★ 5/5

Google

We couldn’t be happier with the job he did selling our home. From start to finish he was professional, proactive, and genuinely had our best interests at heart. Communication was clear and consistent, and he made what could have been a stressful process feel smooth and straightforward. Highly recommend to anyone looking to sell.

Adam · 24 February 2026

★★★★★ 5/5

Google

Thanks for all the support in helping us. Emily, Kiera and Martin were great in keeping us updated through the process!

Omair · 1 October 2025

★★★★★ 5/5

Google

Keira Clisby has been super professional, knowledgable,quick to respond and very easy to communicate with. She has been helpful and supportive. Call and ask for Keira in Chancellors/lightwater branch and she will always be there to assist. Thank you Keira for your great service . All the best.

Diana · 7 November 2024

★★★★★ 5/5

Google

We finally got there after 23 challenging weeks of dealing with solicitors! I’m not sure we would got have got where we are if it wasn’t for the help and advice Martin gave. Was always on hand, even after hours. I’m sure he regretted giving me his mobile number! Thank you so much, highly recommend.

Sasha · 21 September 2026

★★★★★ 5/5

Google

Duvanette was very helpful and personable.

Matt · 23 September 2026

★★★★★ 5/5

Google

Emily was a delight. Very friendly and knowledgeable.

Danielle · 7 September 2026

★★★★★ 5/5

Google

Excellent experience with Chancellor's in Lightwater in relation to searching for and purchasing a new house. Keira Clisby has been outstanding. Super organised in relation to viewings, helping source the right house and managing the people and paperwork thereafter. Nice work !

Simflex · 6 January 2025

★★★★★ 5/5

Google

Emily was really polite and professional.

Bas · 19 September 2026

★★★★★ 5/5

Google

We are currently under offer with Chancellors in Lightwater. Couldn't be happier with the support received so far. Martin and Emily have been incredibly helpful, always patient, and happy to answer our many calls, emails and questions. Their professionalism and friendly approach made the whole process feel much smoother. I would highly recommend them.

G · 15 September 2026

★★★★★ 5/5

Google

Duvanette just kindly showed us around a property in Ridgeway Close. Very professional individual, meeting us with a warm smile. Extremely informative and polite during the visit, and allowed us time to fully view the property and ask questions, which were all answered . Great attitude and a very friendly chap.

Ian · 26 September 2026

★★★★★ 5/5

Google

I had a great experience working with Emily. She was professional, knowledgeable, and always quick to respond. She made the whole process smooth and stress-free, keeping me informed every step of the way. I wouldn’t hesitate to recommend her to anyone looking for a reliable estate agent.

Kiana · 24 February 2026

★★★★★ 1/5

Facebook

Chancellors Group of Estate Agents Wow, what a Proffesional outfit again. Oh Mr Evenett we haven’t bothered checking our records so your gas safety is out of date. Can you turn off your gas supply. Um what about heat and hot water but no one can answer the question! This company is unreal, don’t know why landlords bother with them. Take money for doing nothing and happy for the second time in a year to leave a family out in the cold…….can’t go anywhere as one of the daughters has covid!! Fuming is an understatement

Greig · 12 January 2022

★★★★★ 1/5

Facebook

Avoid at all costs! They lie about everything and mislead people. I moved into a letting property as I was relocating for work and so was my partner. The three bedroom property was advertised as being refurbished and newly decorated. I was told it was going through further refurbishments and a new heating system was being put in. I lived 2.5 hours and decided from the photographs that were spotless that it was the right property. I had similarly done the same before in my previous rental as the pictures were true to light and never had any issues. Well this was the most disgusting property I’ve ever moved into, the property had damp and mould everywhere and stunk of it. There was no heating and we were only left with 3 small plug in heaters for a three bedroom house! Shoddy electrics, No cleaning had taken place for years and dirt all over the carpets and walls. even the door handle fell off when I put the key into the door. It was a shambles. After 9 days I had enough and moved all out belongings out and handed the keys back. My partner suffers from asthma and we had no choice but to move into my dads garage until we were able to find a suitable property which took 3 months to find. It crazy it was healthier than the house we were in, it was impossible to breath at night and we both ended up getting infections and ended up in hospital. My partner lost his job as he doesn’t drive and I was unable to take him from my dads house. I’ve been told by the neighbours they have done the same to previous tenants and they had to move out. They are massive liars and don’t listen to anything. We reported all these issues over 50+ emails and nothing got done. We are now in the process of taking them to court. I want my money back! Loss of income and removal fees and compensation for all the hassle of having to live in a garage for 3 months in suitcases and travel 140 miles per day for my new job. The whole reason I moved there in the first place. I have so much evidence it’s unreal. Looking forward to taking these guys down. Turns out they do it to everyone! Not me.

Kayleigh · 8 November 2021

★★★★★ 5/5

Google

Martin, Emily and Ned have been excellent with marketing and selling the house. They have been very professional with the viewings and we have had regular updates on the progress of the house. I would highly recommend them.

Nicki · 12 April 2026

★★★★★ 1/5

Facebook

A number of days after my tenants moved out of my property and while I was preparing to move back in. Chancellors sent in a contractor to undertake an electrical survey. The first I knew of it was when I received an invoice for the survey in the amount of £525 plus VAT and a list.of £1300 worth of work. Following a complaint I received an email saying you authorised the survey in March at a cost £200 plus VAT. Unfortunately the survey was delayed sorry for the inconvenience. That is palmed off to say the least. 1. It's August not March or April 2. I am no longer renting the property out 3. My agreement with Chancellors has ended 4. The quote was £200 not £525 5. They were not authorised to enter my house. I am more than inconvenienced

Gnomie · 3 August 2021

★★★★★ 5/5

Google

Holly and her team at Chancellors Lightwater office handled our house purchase 8 years ago when we moved into the village and subsequently, our recent sale of the same property. On both occasions all administrations were carried out very …

Debbie · 4 October 2024

★★★★★ 5/5

Google

Huge shout out to Lewis Denny who has been extremely clear and transparent whenever I've had dealings with him - especially on the current property I'm looking to purchase. Always cheerful, chirpy and clearly goes the extra mile!!

Nick · 28 October 2024

★★★★★ 5/5

Google

Keria Clisby has been a great agent to deal with through the purchasing process. Very efficient and responsive!

Simon · 2 July 2025

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 5/5

Google

Emily from Chancellors has been a great help! Would recommend.

Lauren · 25 September 2026

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 24 July 2020

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019