5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent. JA Landlord
Trusted Agent profile · Lightwater, Surrey
Verified
Chancellors Lightwater reviews
★★★★★
948 reviews across 2 platforms
76 Guildford Road, Lightwater, Surrey, GU18 5ST
Part of Chancellors, see every office.
Chancellors's office in Lightwater, Surrey, at 76 Guildford Road, is rated 4.2 out of 5 across 948 reviews on two platforms, including 213 Google reviews rated 4.5.
Reviews
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
Facebook5/5
FacebookMyself and my partner, purchased our first home through Chancellors High Wycombe, Kate McElroy restored my faith in estate agents, very knowledgeable friendly and easy to approach always kept us upto date and always went out of her way for us! Thanks for everything Carl
Agent replied
Thank you Carl, it was a pleasure. I am pleased to have resorted your faith and welcome to High Wycombe! :)
1/5
FacebookMessed me and my partner around, absolutely awful service, STAY AWAY from this estate agent, they lied to us, refused to take the holding deposit, in absolutely disgusted by the way they treated me and my parter, absolutely Disrespectful
Agent replied
Hi Carly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
1/5
GoogleDisgusting creatures, fake smiles and lies, first time sellers, chancellors have tried to trap us with a sole selling rights contract. When I attempted to amend the contact within my 14 day cooling off period I was purposely ignored. Over …
Agent replied
Hi Omar, thank you for taking the time to write a review. We are however, disappointed that you have felt cause to raise concerns. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can look into this for you? Many thanks.
5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
1/5
GoogleUnprofessional outfit that lies to its customers.Tried selling my property with these guys who faked market interest and also fabricated viewings. When I requested to be present at one such viewing - strangely the interested party didn't …
Agent replied · 26 May 2024
Good Morning, we are disappointed that you've had to rate us only one star. Please contact me on chris.gray@chancellors.co.uk so that I can help to resolve any issues. Many thanks, Chris.
5/5
GoogleExcellent service all round. Ben and his team go the extra mile to ensure you get the result you want . I would definately recommend using Chancellors Lightwater.
5/5
FacebookI needed so advice on selling my home. Spoke to a member of your team Oliver Marsden, he was excellent. Guided me in the right direction, excellent member of your team. Would definitely use Oliver again in the future. Keep you the good work.
Agent replied
Thank you russell
1/5
GoogleBEWARE of their absolutely ludicrous contracts when selling, we were first time sellers have been trapped in for the last 6 months with a hidden extra 28 days bonus. - A bad experience from start to finish ranging from bookings continually …
Agent replied
Hi George, we are very sorry to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk so that we can look into this for you? Many thanks.
5/5
GoogleWe bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.
Agent replied
Thank you for leaving us this great review Katy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
1/5
FacebookChancellors Slough- I'm a first time buyer who works full time therefore I cannot regularly attend property viewings during office hours. Because of this nobody in their office will speak to me, I'm repeatedly fobbed off with "somebody will call you back." Of course nobody EVER calls back! I've got the head office to request the manager to call me and still no call. If I could give less than 1* I would!!! So so angry.
5/5
Facebookgreat agency and very pleasant associates to deal with!!! I would like highly praise and compliment Laura Kirby!!she has been really professional yet friendly and very pleasant person to deal with. Very prompt and fast respond from her due to my request unless most of the relocation agencies never getting back!hope our good epierence will continue with this agency and hopefully we would be able to move to a new property as soon as possible!!
5/5
FacebookWe would highly recommend Chancellors, Richard Alexander was brilliant, he was very helpful throughout the process and I would highly recommend them to rent or buy through
5/5
FacebookWe've been letting with Chancellors for a short time but so far our experience has been great. Our property manager, Francesca, has been particularly helpful, always quick to respond to emails and deal professionally with any issues we've had.
Agent replied
Thank you so much for your feedback
5/5
GoogleWe've recently bought and sold through Chancellors (specifically with Georgie), and the whole experience has been fab. Really stress-free and a very friendly and reliable service. Highly recommend.
Agent replied
Thank you Abigail for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookA massive thanks to Zamir Wheeler from headington branch. Who's been helping use with booking viewing and currently pushing though the purchase of our new home.
5/5
FacebookThanks to Wayne and Tori for all your efforts, keeping me up to date on the sale of my house, especially when l live miles away!
5/5
GoogleChancellors sold our beautiful bungalow in Lightwater. Holly and her team were thoroughly professional throughout and helped us every step of the way. …
5/5
FacebookFrancesca Deacon has been most attentive and helpful in responding to my queries around our flat rental. Such good service - thanks!
5/5
FacebookThe service provided by Katrina Dawson has been professional and satisfactory. Her attention to the complicated situation of my property has been very helpful.
1/5
FacebookThe worst possible agents I have ever had the misfortune to know. They refuse to organise any viewings to anyone other than a cash buyer ! Where do they expect you to live when your house is sold ? The rudest,most condescending,arrogant people in the world. Are chancellors trying to control the whole property market with their aggressive tactics?I would never market a property with them as they refuse to allow viewings.
5/5
FacebookMassive thank you to Katie Ralls who has been super helpful to us at the beginning of our tenancy. Everything done quickly and brilliant communication!
5/5
FacebookI was with Amy Needham at Chancellors in Cowley road. Before that I contacted her by email. She is an amazing state agent, very kind in all moment but also very profesional. She helped me a lot and gave me all the information I needed. I think if wasn't her this day, the result could be very different. You are definitely doing an amazing job! Well done! Thank you very much Amy! ��
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