Trusted Agent profile · Lightwater · Surrey
Verified
★★★★★
948 reviews across 2 platforms
76 Guildford Road, Lightwater, Surrey, GU18 5ST
Part of Chancellors, see every office.
Chancellors's office in Lightwater, Surrey, at 76 Guildford Road, is rated 4.2 out of 5 across 948 reviews on two platforms, including 213 Google reviews rated 4.5.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
1/5
FacebookAppauling expericne with Chancellors, culminating in them continually lying to me, and then to the Tenancy Dispute Service. They denied a conversation I had with them to cover their own backs and cost me a chunk of my deposit. I will always avoid them in the future, and I hope that others are sensible enough to do the same. It's a real shame that they;re allowed to throw their weight around and bully those who can do little to fight back.
5/5
GoogleWe bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.
Thank you for leaving us this great review Katy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
FacebookSuperb. Chancellors soars above the rest with its customer service and easy online processes. In particular Ricky-Lee Leggett from Chancellors Aylesbury has been exceptional. He's an absolute credit to the business.
5/5
GoogleJust wanted to say a big thank you to Matt and the team. Difficult sale due to the buyers but got there in the end. Great.
5/5
FacebookKeylen Wilson has been dealing with my apartment and I must say, everytime there may have been an issue, she has dealt with it professionally and efficiently. 5 stars from me!
5/5
GoogleHard working, persistent, polite, diligent, analytical. Achieved the sale.
Hi Tim, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
5/5
FacebookShannon Downey has been helping me with a rental property in chieveley, she has been very processional, extremely helpful and a great help during the last week. Thank you Shannon!
5/5
FacebookI'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.
5/5
FacebookI would like to say thank You to Ricky Lee Leggett at Aylesbury branch, for helping me to find a house to live in. Bery helpfull and profesional lettings Agent.
5/5
GoogleRegular and excellent communications, Polite, friendly and knowledgable
Thank you for leaving us this great review Susan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI had a great call from Kassandra Hopkins who is very helpful, understanding and supportive. She found for me into a very professional way the best approach for my circumstances and made me feel comfortable. I would 100% recommend her to anyone.
Thank you so much! ?? Suzy Whitley-Park
5/5
FacebookWell that was stressful but finally today we exchange! If it wasn’t for Nicole Puckett it wouldn’t of happened today. She got onto the solicitors and sorted things that solicitors should of known and done. I would highly recommend her and team. Thanks again
Thank you for your positive feedback regarding the speed at which contracts were exchanged. We are sure that Nicole Puckett will be very happy to hear this.
5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent. JA Landlord
1/5
FacebookMessed me and my partner around, absolutely awful service, STAY AWAY from this estate agent, they lied to us, refused to take the holding deposit, in absolutely disgusted by the way they treated me and my parter, absolutely Disrespectful
Hi Carly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
1/5
GoogleDisgusting creatures, fake smiles and lies, first time sellers, chancellors have tried to trap us with a sole selling rights contract. When I attempted to amend the contact within my 14 day cooling off period I was purposely ignored. Over …
Hi Omar, thank you for taking the time to write a review. We are however, disappointed that you have felt cause to raise concerns. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can look into this for you? Many thanks.
5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
1/5
GoogleUnprofessional outfit that lies to its customers.Tried selling my property with these guys who faked market interest and also fabricated viewings. When I requested to be present at one such viewing - strangely the interested party didn't …
Good Morning, we are disappointed that you've had to rate us only one star. Please contact me on chris.gray@chancellors.co.uk so that I can help to resolve any issues. Many thanks, Chris.
5/5
GoogleExcellent service all round. Ben and his team go the extra mile to ensure you get the result you want . I would definately recommend using Chancellors Lightwater.
5/5
FacebookI needed so advice on selling my home. Spoke to a member of your team Oliver Marsden, he was excellent. Guided me in the right direction, excellent member of your team. Would definitely use Oliver again in the future. Keep you the good work.
Thank you russell
1/5
GoogleBEWARE of their absolutely ludicrous contracts when selling, we were first time sellers have been trapped in for the last 6 months with a hidden extra 28 days bonus. - A bad experience from start to finish ranging from bookings continually …
Hi George, we are very sorry to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk so that we can look into this for you? Many thanks.
5/5
GoogleWe bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.
Thank you for leaving us this great review Katy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
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