Trusted Agent profile · Lightwater, Surrey
Verified
★★★★★
948 reviews across 2 platforms
76 Guildford Road, Lightwater, Surrey, GU18 5ST
Part of Chancellors, see every office.
Chancellors's office in Lightwater, Surrey, at 76 Guildford Road, is rated 4.2 out of 5 across 948 reviews on two platforms, including 213 Google reviews rated 4.5.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
GoogleAfter months of searching I saw a property on Rightmove. I messaged regarding a viewing and got a call the next morning. When viewing with agent Georgina she was knowledgeable of the property and locality, we didnt feel pressured and was …
Thank you Paul for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Facebookmy experience with Chancellor's has been great so far,they are very helpful and their customer service is always excellent, Sean Randall deals with my property when I have a problem and is always quick to get back at me with a solution. great job at everyone in the Slough branch!
Well done Sean!
5/5
FacebookI worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!
5/5
FacebookI would like to take the time to say thank you to Virginia Ayres who helped in the purchase of my property ... Her professionalism and communication was a reassurance in such a stressful time.... Thank you
5/5
FacebookI would like to thank the reading branch for helping my friend find a property within the area. Special mention to Lauren moorcroft and Jemma stone house for making it run smoothly . 5 star �
5/5
FacebookWe recently bought a property with Daniel Johns help. A wonderful and delightful experience, especially as Daniel was available to answer all our questions and allow multiple viewings. Would definitely recommend Chancellors for buying and selling.
5/5
FacebookI have known and worked with Andrew Jourdain and his team in Richmond for many years now and have nothing but praise for the excellent level of service he provides to both landlords and tenants alike.
1/5
FacebookUnder no circumstance rent or sell with this terrible unscrupulous company. They are about nothing but making a quick pound and they’re pure gorilla sales techniques are frankly scary
Hi Ben, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and the hope is that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.uk with your email or phone number so we can provide further assistance if needed. Many thanks.
1/5
FacebookPoor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!
5/5
FacebookIt’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.
Well done Tegan!
5/5
GoogleExcellent service from Riya & Holly, would certainly recommend Lightwater Chancellors to others. Not such an excellent service from the Financial team, never bothered to get back to us (Scott), use somebody independently.
1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
5/5
FacebookOverall I am happy with the service from Chancellors High Wycombe branch. Adam Lewis in particular is very professional, polite, and knowledgeable. Queries are answered quickly and accurately, and Adam is very helpful and responsive.
1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
1/5
FacebookAbsolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleExcellent service from Riya & Holly, would certainly recommend Lightwater Chancellors to others. Not such an excellent service from the Financial team, never bothered to get back to us (Scott), use somebody independently.
5/5
GoogleBen, Michelle, Holly and the team are first class. They are always on the ball and kept us fully informed at every step of our house sale. Really great negotiators and very pleasant people too.
5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
5/5
FacebookI would definitely recommend Chancellors Estate Agents! I would especially like to say a big thank you to Harry Price at the Aylesbury branch who has been so helpful and pleasant to speak with.
5/5
FacebookChancellors Estate agents the do very high quality service very friendly specially with Richmond branch which we been dealing with them for years Andrew Jourdain is particularly is very helpful and knowledgeable and understanding
5/5
GoogleWould 100% recommend Chancellors Lightwater- a consistent, helpful and friendly service delivered by Richard Carpenter and the team. Very knowledgable and proactive!! Thanks for all your help! 😁 …
5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
1/5
GoogleDO NOT USE!!! Rubbish… overprice your house then do nothing to sell it. Had to complain to directors to get any attention. Didn’t even change the sign to sold!! Avoid!! …
Thank you for letting us know about this Gareth, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
