Chancellors Lightwater reviews

★★★★★ 1/5

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AVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.

Cheryl · 25 August 2016

★★★★★ 5/5

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We could not have ask for a better specialist sales person than Anne Bellicoso! She was always on hand to offer any advice around the sale and the purchase of our property! She would always follow through with anything she said she would do and would always call back as soon as she could! This was the first property that myself and my wife were selling and she not only put us at ease but gave us some valuable tips we shall remember for the future!

Sara · 23 August 2016

★★★★★ 5/5

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I would like to take the time to thank everyone at Chancellors, Stanmore Branch for their help during the sale of our house. A very special mention though must go to Anne Bellicoso who has been absolutely outstanding in her conveyancing. Even to the point where she is saved on the phone under Amazing Anne. She has been extremely helpful and has prevented us from losing our minds through this stressful time. If we could give a rating of 100 stars then she would be worthy of it.

Dan · 11 August 2016

★★★★★ 1/5

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Avoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******

Neil · 18 July 2016

★★★★★ 5/5

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As a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.

Nicola · 6 March 2020

★★★★★ 5/5

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Chancellors Estate Agents have been managing a property we have been renting since September 2015. Our initial experience with their style of management made us feel they did not represent our needs let alone be our voice. From a substandard cleaning of the property which they thought was acceptable to waiting very long for repairs. It was so very frustrating to deal with them! Then came JESSICA CHALMERS of the South West Oxon Property Management who turned everything around! From prompt response to emails, follow ups and updating us of the progress all our concerns! She is polite, friendly but professional. We have pinched ourselves on a few occasions to make sure its not a dream. She is just FANTASTIC!!! Our most outstanding concerns have now got some attention and it honestly feels really good to know somebody is looking out for your comfort. Jessica, we cannot thank you enough for how much you've changed our first rental experience from a nightmare to pure heaven. The Five Stars are for you Jessica!! Thank you.

Rene · 12 May 2016

★★★★★ 1/5

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with advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.

Wayne · 23 September 2020

★★★★★ 1/5

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absolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.

Debi · 26 January 2020

★★★★★ 1/5

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I would like to share my experience as a seller with the Aylesbury branch. First I was quite surprised with the valuation of the property but was assured the property was priced correctly at £250,000. As I have lived in the road for 15 years I have seen many houses sold. All of which were resasonably priced and sold within a period of 2-6 weeks. Since I have been advertising with Chancellors, for 2 months, 2 properties have come on the market and are showing sold signs. I have had 12 viewings but no feedback. I had one offer in the first 2 weeks of £235,000 but was advised not to accept this as they could achieve closer to the asking price, stupidly I agreed. I realised this was a sensible offer and contacted the Branch to accept this, had to chase them for feedback to be told that the potential buyer was also looking at another property, no other feedback was received. After the experience with the offer I started to look closer into the way the sale was being dealt with, I posed as a potential buyer, gave requirements to match my property, bedrooms, area, size etc but was told that no appropriate properties were available in that area nor was it suggested that I went onto their mailing list. I have found the services of this branch in all departments to be inadequate, for example, lack of communication, unsuitable advice, no feedback, new and inexperienced/untrained staff and when telephoning the line diverts to the Head Office. We did talk about putting the house price down and I felt £235,000 was realistic but the branch did not and advised £240,000 which I did not agree with, the price therefore remained the same. I have taken my concerns to Head Office as the branch have not acknowledged them. When I advised I wanted to withdraw my property from their services I was told by the manager that he did not have the authority to release me from the contract and he quickly reminded me that I was legally bound by the contract. After my experience I have lost all trust and confidence with this branch to sell my house within the 24 week 0% commission period. I would recommend anyone wanting to sell their home to avoid falling into this trap and go elsewhere. Will keep you updated and maybe Head Office will redeem themselves.

Tracey · 26 August 2015

★★★★★ 1/5

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Appauling expericne with Chancellors, culminating in them continually lying to me, and then to the Tenancy Dispute Service. They denied a conversation I had with them to cover their own backs and cost me a chunk of my deposit. I will always avoid them in the future, and I hope that others are sensible enough to do the same. It's a real shame that they;re allowed to throw their weight around and bully those who can do little to fight back.

Josh · 15 March 2015

★★★★★ 5/5

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We bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.

Katy · 17 March 2022

★★★★★ 5/5

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Worked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!

Justin · 25 November 2016

★★★★★ 5/5

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Danny Hassall & Khurram Dad were very helpful in the High Wycombe branch, when it came to re-mortgaging my property a couple of months back. Thanks for your help ! �

Paul · 2 November 2016

★★★★★ 5/5

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Superb. Chancellors soars above the rest with its customer service and easy online processes. In particular Ricky-Lee Leggett from Chancellors Aylesbury has been exceptional. He's an absolute credit to the business.

Dominic · 20 October 2016

★★★★★ 5/5

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Just wanted to say a big thank you to Matt and the team. Difficult sale due to the buyers but got there in the end. Great.

Judith · 17 March 2020

★★★★★ 5/5

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Hard working, persistent, polite, diligent, analytical. Achieved the sale.

Tim · 17 March 2024

★★★★★ 5/5

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Keylen Wilson has been dealing with my apartment and I must say, everytime there may have been an issue, she has dealt with it professionally and efficiently. 5 stars from me!

Samina · 25 May 2016

★★★★★ 5/5

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Rob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.

Christiane · 15 August 2019

★★★★★ 5/5

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Shannon Downey has been helping me with a rental property in chieveley, she has been very processional, extremely helpful and a great help during the last week. Thank you Shannon!

Craig · 11 February 2017

★★★★★ 5/5

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I'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.

Lucie · 11 December 2016

★★★★★ 5/5

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I would like to say thank You to Ricky Lee Leggett at Aylesbury branch, for helping me to find a house to live in. Bery helpfull and profesional lettings Agent.

Marta · 17 October 2016

★★★★★ 5/5

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Regular and excellent communications, Polite, friendly and knowledgable

Susan · 17 March 2024

★★★★★ 5/5

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I had a great call from Kassandra Hopkins who is very helpful, understanding and supportive. She found for me into a very professional way the best approach for my circumstances and made me feel comfortable. I would 100% recommend her to anyone.

Mihaela · 16 August 2019

★★★★★ 5/5

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Well that was stressful but finally today we exchange! If it wasn’t for Nicole Puckett it wouldn’t of happened today. She got onto the solicitors and sorted things that solicitors should of known and done. I would highly recommend her and team. Thanks again

Jessica · 9 March 2018