Trusted Agent profile · Lightwater · Surrey

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Chancellors Lightwater reviews

4.2

★★★★★ Great

949 reviews across 2 platforms

76 Guildford Road, Lightwater, Surrey, GU18 5ST

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Chancellors's office in Lightwater, Surrey, at 76 Guildford Road, is rated 4.2 out of 5 across 949 reviews on two platforms, including 214 Google reviews rated 4.5.

Google logo

4.5 / 5

214

Reviews on Google

This office

Facebook logo

4.2 / 5

735

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lightwater office, from every platform, shown as written. First names only.

1/5

Facebook

Treat landlords and tenants equally.. My friend has been waiting on his deposit return for a month. Absolute horror show of a business

Sarah · 21 October 2020

Agent replied

Hi Sarah, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your friend to contact us via directors@chancellors.co.uk Many thanks.

5/5

Facebook

Francesca Deacon helped us during all our checkout process which went very well. So 5 stars for her. Thank you.

André · 24 May 2021

Agent replied · 24 June 2023

Thank you André for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Facebook

It was nice talking with Lee Brenton who was very helpful. He managed to book few views of the properties in a short time. Thank you

Iuly · 16 July 2019

Agent replied

Thank you very much! Good luck!

5/5

Facebook

Thank you Miss Sian Sagoo for your knowledge and helping me.. Much appreciated.

Debbie · 12 November 2016

5/5

Facebook

Superb service at the from Conor Barker at the Aylesbury branch. Thanks Conor.

Audrey · 3 November 2016

5/5

Facebook

Laura at Llandrindod was really helpful in our enquiry for a property....

Kevin · 18 September 2017

5/5

Facebook

Joanna Mawson has been very good - prompt, helpful and professional

Hilary · 23 April 2018

5/5

Facebook

Richard Partridge is truly professional with great support from Jessica Kendall

Ian · 13 February 2018

5/5

Facebook

Thanks Sian for all your help, great customer care. Will definitely return.

Debs · 10 November 2016

5/5

Facebook

Thank you to Simon Butt for great service and always fast responses

Atul · 27 October 2016

5/5

Facebook

Amy Thresher, Excellent Negotiator and Communication skills particularly when dealing with customers both as purchasers and new applicants, worked together on two development sites for Frontiera Real EstateLtd.

Heather · 27 October 2016

Agent replied · 27 January 2025

Good day its super mario pineapple beach clubs

5/5

Facebook

Nick was very helpful in searching for a new place! Thanks !!!

Katie · 21 October 2016

1/5

Facebook

Steer clear of chancellors estate agents quite happy to take your money and then let you down at the last minute.

Linda · 25 September 2020

Agent replied

Yep me too, shocking service will not recommend them at all

5/5

Facebook

Thank you Paul Folley for your help today & support.

Camilla · 29 March 2018

5/5

Facebook

I have the pleasure of working with the Sunbury branch on a regular basis and I am impressed with their consistent efficiency and professionalism. I am particularly impressed with Scott, Daniel and Karl who are always doing their best to assist me in my daily tasks. They are friendly, approachable and I trust them to always deliver good leads.

Charlotte · 9 November 2016

5/5

Google

I have both sold and bought through Chancellors in Lightwater. Ben and Holly have both been extremely helpful and have made the process as simple and straightforward as possible. I can not praise and thank them enough for their kindness and helpfulness. If I was ever to need an estate agent again I would not hesitate in using Chancellors.

Gemma · 22 May 2016

5/5

Facebook

We had a fairly shaky start to our relationship with Chancellors. More recently, however, Mary Hughes at the South East Property Management office has been our point of contact and she has handled the recent change of tenancy very well. We're more than happy with the prompt and courteous service she provides. We'd certainly recommend Chancellors as Management Agents.

Dave · 13 May 2016

5/5

Facebook

Thanks to Patrick at chipping Norton, for really fantastic service.

Al · 1 December 2016

5/5

Facebook

All in all chancellors have been very good and helped me a lot in moving property. I just wanted to mention a member of staff called Jodie Lancaster. She has been an absolute joy to deal with, very knowledgeable and her customer service is spot on. Chancellors are a great company to use to help you move property.

Alan · 9 August 2016

5/5

Facebook

Emma Keeley, my property manager at South East branch has provided an outstanding service. She has been absolutely professional and she dealt with my query and issues promptly and always kept me informed on my property. Chancellors is a great place if you want your property to be managed and I would recommend their service to any landlord.

Subash · 1 September 2015

5/5

Facebook

Had a perfect experience with Lauren Perks. What a star employee, put herself out to make my life as easy as possible! Thanks so much!

Matt · 9 December 2016

Agent replied

Thank you for your kind comments!

1/5

Facebook

Very poor service: Constantly lied to, ignored and disregarded. Nothing in comparison to other sales agents that I've used before. Would never use Chancellors again.

Melissa · 28 November 2016

Agent replied

Hello Melissa, we're really sorry to hear that. Could you drop us an email to seniorsupport@chancellors.co.uk with all the details and we'll look into what's gone wrong. -James

5/5

Facebook

I would like to give a huge thankyou to craig at your thatcham branch. My partner and i are first time buyers and we had no idea where to start. Craig gave excellent advice and no question was made out to be silly or too much trouble to ask :) a very helpful chap and much appreciated.

Niki · 20 November 2016

5/5

Facebook

I have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation. I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)

Charlotte · 31 October 2016

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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