Trusted Agent profile · Lewisham
★★★★★
349 reviews across 3 platforms
157 New Cross Road, New Cross, SE14 5DG, Lewisham, SE14 5DG
Winkworth's office in Lewisham, at 157 New Cross Road, is rated 4.2 out of 5 across 349 reviews on three platforms, including 221 Google reviews rated 4.4.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
GoogleWe have used Winkworth for some time and they have managed various Lettings for us. They have found us some very good quality tenants over the years and we will continue to use them into the future. Gibson is always very attentive and Sadie has been a great recent addition to the team!
Many thanks for your review, Alex! All the best from us at Winkworth New Cross.
5/5
TrustpilotGreat team
Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
1/5
TrustpilotDidn't respond to an enquiry then lied
Didn't respond to an enquiry. Prompted, then lied about property status/availability. Shut down responses when questioned about it. The standard of English estate agents is abysmal compared to those abroad, yet people accept this low level, amateurish behaviour...so they get it!
5/5
GoogleI have been doing business with Winkworths New Cross since 2001. They have looked after the sale of 3 properties for me and performed full management on 2 others, one of which they managed for 16 years. The latest sale completed recently was an example of their perseverance and professionalism in a difficult market. Over many years the tenants they found for me were without exception reliable, often renewing their tenancies. The sale of property is handled with a minimum of fuss but regular updates. There is always a welcome at their office if you want to pop in for a chat as a client. I recommend the whole team highly(including the 2 doggie's who do the meet and greet when you open the door!!)
Dear Keith Thank you for your lovely review, it has been a pleasure having you as our landlord for many years and we wish you the very best for the future. You're more then welcome to pop in for a cup of tea any time you are in the area. All the best Sean Doyle
5/5
TrustpilotWe worked with Winkworth Kensal Rise &…
We worked with Winkworth Kensal Rise & Queen’s Park for over 7 years managing and letting our property, and the experience throughout was consistently excellent.
We’re delighted to hear you had a 5-star experience at Kensal Rise & Queen's Park Adam. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
TrustpilotWe’ve had an excellent experience with…
We’ve had an excellent experience with our property manager, Michael Ferguson. He is consistently responsive and proactive, which gives us real peace of mind as landlords.
Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. We agree, Michael is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
GoogleHad previously been with Winkworth Forest Gate area didn't have the best experience. However found a great flat with Winkworth New Cross. Saw multiple flats on the day proactively arranged by Phoebe. Finally have secured a flat (if all things go well!). Phoebe has been very good with communication, quick replies, answering all my questions, helps make the journey less stressful when you aren't chasing people
1/5
TrustpilotVery annoying
Very annoying is putting it politely. Winkworth put a To Let sign outside my property. This was crudely attached to my front wall with masonry nails, damaging the pointing. I have never approached Winkworth and am not letting my property. I had to make three telephone call, each time being promised that the sign would be removed. I was then called back by someone from Winkworth who did not know why they were calling, me, only that they had been asked to call me. I was then put on hod for so long that I gave up. Three weeks later, the sign has not been removed.
1/5
GoogleMy rental agreement managed by Winkworth fell through two weeks before my move in date, even though they had said in writing, multiple times, that the landlord had accepted our offer. After costing us thousands of pounds in associated move in costs because of this and only informing us the deal had fallen through via email, nd even admitting to their atrocious miscommunication, they tried to buy me off with a 50 pound Amazon gift card. An utter joke of an estate agency, don't work with them if you value your sanity.
Hi Katie, Very sorry to hear this was the service you experienced and would like to reassure you that we do not pride ourselves on such actions/characteristics. With that said, the decision to no longer proceed with the tenancy is at the discretion of the landlord but we tried our upmost best to ensure the tenancy could still go ahead as planned. We tried to call you but didn’t manage to reach you or your partner so followed up with an email to inform you of the landlord’s decision as soon as we heard back. Unfortunately, despite our best attempts to get you moved in the final verdict is with the landlord. We take pride in providing the best service for each and every client. We sincerely apologise that this was not your experience and can assure you that should you rent with us in future your experience will be a lot more positive. Hope this helps, Winkworth New Cross
1/5
TrustpilotCooperative before contracts exchange, not aftrwards
Cooperative before contracts exchange. Uncooperative to the point of rudeness after. Made moving in moe dfficult
We take all reviews very seriously and are sorry your experience has compelled you to lead a less than perfect review. However, we are genuinely puzzled here as your agent and you personally contacted us to arrange pre-completion access to store items and cut the lawn…. Both requests have been granted with good grace by the vendor, who certainly did not have to , and by ourselves without a trace of difficulty or rudeness.
5/5
TrustpilotStrong Recommendation
Aaron and his team in Kensal Rise have managed the rental of my property for many years and are very professional and reliable. I would highly recommend them.
5/5
GoogleHuge thank you to Ozlem for her friendly and professional help!
1/5
TrustpilotIf only we could give a 0 score.
If only we could give a 0 score. Worst letting agent we have ever had the misfortune of coming across. No communication, no call backs, no explanations and no assistance. Avoid
1/5
GoogleIf I would, I would put 0 stars. The house was super dirty when we arrived and in the middle of renovations so I lived in a room with a BROKEN window for 6 months, using an electrical heater to heat up the room and wasting a ton of energy. After I moved out I heard they refused to give back the deposit because of cleaning, when I for a fact know this was not an issue and it was CLEANER than when we arrived. Very rude and condescending people, and disorganised about making arrangements for contractors to come to the house. They would often say one day and then never come. Super uncomfortable treating with them and hope they are better this year.
Hi Ali, Very sorry to hear this was the experience you had with Winkworth and would like to reassure you that we do not pride ourselves on such actions/characteristics. With that said, the property was let in suitable condition as it had undergone renovations ahead of your move in. Issues with the windows were out of our control and delay was caused by the third party company authorised to install the windows. We take pride in providing the best service for each and every client. We sincerely apologise that this was not your experience and can assure you that should you rent with us in future your experience will be a lot more positive. Hope this helps, Winkworth New Cross
5/5
TrustpilotDan & Jonas - Lettings
Dan & Jonas in the lettings department are great to work with & very professional , customer care is amazing
We’re delighted to hear you had a 5-star experience at Winkworth Beckenham, Jane. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
GoogleRenting out with Winkworth was so easy and quick. It was really a hassle-free experience for me. Special thanks to Donovan and Hannah for their professionalism and efficiency.
Hi Onur, Thanks ever so much for your feedback. We are pleased that you enjoyed the service provided by Hannah and Donovan. We wish you all the best for the future Winkworth New Cross
5/5
TrustpilotExcellent Experience
I had a brilliant experience working with Becca and Nicola. They found a buyer quickly and kept me fully updated throughout the entire process with regular phone calls and emails. Their communication was clear and timely.
Thank you for your feedback, Hywel. We really appreciate you taking the time to share your experience - and we’re glad to hear that the Winkworth Blackheath office made a positive impression. We look forward to working with you again.
5/5
GoogleKaterina Dangova is an absolute star. Not only is she lovely, but very prompt with all my questions and queries. She has made my property hunt so enjoyable and got me the perfect property. Onwards to exchanging the contracts soon.
Hi Gerald, Thanks ever so much for your feedback. We are pleased that you enjoyed the service provided by Katerina. We wish you all the best with your new home
5/5
GoogleI had been looking for a property for about 2 weeks and winkworths really helped me get the ball rolling and was incredibily supportive throughout the entire process. James was amazing with how quick feedback was given and the whole process was so smooth!
Dear Oliver, Thanks so much for sharing your experience with our office. So glad to have been able to help. Winkworth New Cross
1/5
TrustpilotAvoid renting through them
Property manger is inexperienced, unresponsive, possibly confused and disorganised, seemingly working entirely towards the interests of the landlord
At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences Angie. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
1/5
GoogleDodgy family duo - rent hiked me during Covid and stole my deposit when I tried to leave. Pretends to be a third party but seem to own many of the properties they manage. Flat had a mouse problem, front door locks didn’t work and when someone tried to break in our front door (because it was noticeably dodgy and was on a somewhat prominent road in Peckham) they blamed us for breaking it deliberately? Really only the tip of the iceberg in terms of the terrible experience I had with them. Would actively avoid
Hi Audrey, Whilst we are truly sorry you feel this way. We endeavour to provide the best service possible to both landlords & tenants and are always happy to look into ways we better our service. With that said; both Winkworth and your landlord tried their hardest to accommodate all your requests and respond to any maintenance issues inside the property promptly. Once again, sincere apologies for any inconveniences causes and wish you all the best going forward. Winkworth New Cross
5/5
GoogleI work with Zulekha Warid & Sadie Carter in terms of there maintenance as a contractor, and couldn’t ask for a better service and a thorough team to work with, very fair and reliable, would recommend to anyone!
Hi Nancy, Thank you for your kind words. We’re thrilled to hear that Zulekha and Sadie … More
5/5
TrustpilotLauryn is a great asset to the company…
Lauryn is a great asset to the company chasing the solicitors and keeping me updated. Well recommended for her dedication to the company
5/5
GoogleFantastic experience selling my flat through Winkworth New Cross. The team were professional and helpful from start to finish. Pleased to have gone with a local agent who knew what they were doing. Will definitely be returning in future. Thank you Phoebe, Hannah, Gibson, George, and team.
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