Trusted Agent profile · Lewisham
★★★★★
351 reviews across 3 platforms
157 New Cross Road, New Cross, SE14 5DG, Lewisham, SE14 5DG
Winkworth's office in Lewisham, at 157 New Cross Road, is rated 4.2 out of 5 across 351 reviews on three platforms, including 221 Google reviews rated 4.4.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
GoogleThe experiance start to end was effecntly and the easiest process I've experianced when it comes to moving homes. Inpactiarrly thank you to Donovan for his experit adverse and making the experiance enjoyable as he's increble helpful and reliable.
5/5
GoogleDonovan has been really helpful throughout our whole process. He is a lovely and genuine person who is always happy to help and is prompt with his replies. He kept me in the loop consistently and has great communication. I couldn’t recommend him enough ☺️
1/5
GoogleAn incompetent bunch of people. James and Ebony in particular taking the prize. Priding themselves in making the simplest task difficult. No coordination among staff at all, dozens of the same emails sent , having to respond the same points over and over again. Passive aggressive and generally rude demeanour. No adherence to housing laws and tenant rights with unannounced visits . Reported to the council on 4 occasions. If you’re a slumlord this is your place !
Hi Federico, Whilst we are truly sorry you feel this way. We endeavour to provide the best service possible to both landlords & tenants and are always happy to look into ways we better our service. With that said, whilst I appreciate it may have seemed repetitive our process here is to always ensure notice is provided prior to any and all viewings taking place. Regarding the unannounced visit, I understand there was some confusion between all involved as some of your housemates prefer to be called whilst others were happy to be emailed. During this visit my colleague was outside waiting for the viewer when he met a housemate of yours outside the property who asked if a viewing was taking place. When the confusion became apparent, my colleague asked if it’d still be ok for the viewing to go ahead or if we should cancel the viewing then was told to still conduct the viewing. With that said, sincere apologies once again. We’ve taken your feedback on board and wish you all the best going forward. Gibson Oluwole Associate Director
1/5
Googlewouldn’t even rate it a 1 star. Very unprofessional, my partner and I had an appointment at 3:30pm today to view a property and our estate agent didn’t even bother turning up for the appointment. We did not receive a phone call to let us know where he is. We waited outside for 30mins and still no phone call so we decided to leave.
Hi Mr. Tran, Very sorry to hear this was the experience you had with Winkworth and would like to reassure you that we do not pride ourselves on such actions/characteristics. If you are still looking I'd personally want to offer assistance and help find you something suitable and can confirm an event like this would not take place under my watch. We are firmly placed in number 1 in the area and I believe this is solely on the basis of service provided so we do hope we can example this for you going forward. again very sorry this was your experience and we will do all we can to get this rectified. Hope this helps, Winkworth Lettings Team
5/5
TrustpilotExcellent service from Aaron and team…
Excellent service from Aaron and team at Kensal Rise branch renting out our property. Highly recommend
5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback. We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
5/5
GoogleMe and my friends just moved into a flat managed by Winkworth and we’re so happy with it. Specifically, agent Donovan was super helpful throughout the whole process. His prompt communication, clarity, and attentive service made the renting procedure fast and smooth!
5/5
GoogleDonnovan has been absolutely amazing! He was so quick to resolve any issues that we had. He’s been so helpful and patient, and has made the whole process a lot easier for me as a first time renter and I cannot thank him enough!
1/5
Trustpilotzero stars
shame! zero stars, their house smells sewage sewage everywhere! unhabitable!
We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback. While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response. We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention. In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties. We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.
5/5
GoogleI’ve had a great experience house hunting considering the current rental marking we’re in. The staff at Winkworth have consistently kept me updated with suitable properties in the area and I am very grateful for this. Ebony has been great and so has Hannah, both extremely attentive. So thanks again Winkworth New Cross from me and my partner!
5/5
GoogleAndre as senior consultant was very attentive throughout the process of the sale. Despite a few setbacks, he maintained focus and the sale went through only last week. I would recommend Winkworths as they are professional and show attention to detail.PositiveResponsiveness, Quality, Professionalism, Value
Dear Helen, Many thanks for your review. We're really happy to have seen your sale through to the end and wish you the very best in your future plans. Winkworth New Cross team
5/5
GoogleExceptional experience I have ever encountered, and the process was remarkably more straightforward than anticipated. The prompt response time was particularly impressive, as they even addressed my inquiries beyond office hours. In particular, Donovan, one of the agents, was truly outstanding. His expertise made the entire process effortless, alleviating any concerns I had. Outstanding service!
Hi Dani, Thanks for sharing your positive experience with Donovan. Glad to hear we were able to assist you with finding a new home Kind regards, Winkworth New Cross
5/5
GoogleGood communication and support from Kwesi before the viewing and during the tenancy application. You sense the professionalism and experience from the agency in all the process.
Hi Paul, Thank you for your kind feedback. We’re delighted to hear that Kwesi and the … More
5/5
GoogleThis review is in addition to one I left earlier this year. Ursula was extremely helpful and quick to react to address a stressful change of tenants a few months ago. From dealing with the departing tenants' forgotten responsibilities to fixing all the wrongs as a matter of urgency, with only a few days to play with, so the new tenants would be unaware and would not suffer as a result. Ursula's help and support to me at this stressful time, excellent communications and fast problem-solving was invaluable. She is a true professional, and I cannot recommend Winkworth New Cross enough.
2/5
GoogleKeys to flat handed over in unliveable conditions, regardless of the fact whether my viewing was done virtually or face to face.
5/5
GoogleWe have been dealing with Winkworth for a few years now and I can thoroughly recommend them. Both Sean and Ursula have always given their time freely and definitely go above and beyond the call of duty. They and their team are helpful, totally professional and demonstrate integrity at all times, qualities which are vital to both Landlord and tenant. If you want a safe pair of hands, look no further.
Dear Sally, Thanks so much for sharing your experience with our office. So glad to have been able to help. Kind Regards, Winkworth New Cross
4/5
Googlezulekha and the team showed a great deal of professional skill in treating my affairs in relation to Flat16 glastonbury, New Cross. …
Hi Riverside Company, Thank you for taking the time to share your feedback. We’re so pleased to hear … More
5/5
GoogleHonestly, the customer service and communication was amazing. Really helped me find the perfect home. Thank you so much Hannah and sadie
Dear Rachel, Thanks so much for sharing your experience with our office. So glad to have been able to help. Winkworth New Cross
1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Dear Peter, At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience. As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly. Thank you in advance.
5/5
GoogleI was a tenant in a Winkworth managed property for 2 1/2 years. The team were very professional and helpful. Any issues i had were out of their control (sorting out Broadband) but they did their best to help. They arranged detailed inspections at the start and end of the tenancy and spot checks every six months. These spot checks were partly about checking up on me as the tenant but also gave me a chance to highlight any issues such as repairs needed (there weren't any). If I'd been the landlord, I would have been reassured that Winkworth were doing their job. I would therefore recommend them to both landlords and tenants.
5/5
GoogleOur situation was very stressful and we meet Charlene Garcia Marin, Charlene were brilliant with helping us secure a property to rent. Me and my husband are very happy and calm now, because Charlene did her best!!! We recommend Charlene as the best, if you have any questions or issues Charlene is behind you all the time!! We are really happy because in this world still we can meet workers like Charlene. Thank you very much Charlene for you help and for your time! You made us happier and more comfortable!
5/5
GooglePhoebe Kemigisha - great service, great communication. She deals with with both my lettings and sales. Will continue to use Winkworth just because of her!
Hi Rohit, Thank you so much for your lovely feedback. We’re delighted to hear that you’ve … More
5/5
GoogleI’ve been really impressed with the efficiency and professionalism shown by Hannah and Sadie at Winkworth New Cross. From start to finish, the process is handled quickly and professionally!
Hi Ryan, Thanks for taking the time to leave such a kind review. We are pleased to hear that you enjoyed the service provided by Hannah and Sadie. Kind Regards, Winkworth New Cross
5/5
GoogleOur situation was really stressful and me and my flatmates desperately needed a place to stay. We decided to contact Winkworth agency for a viewing and later put an offer down on a flat. Chris was our agent, we can't put into words how grateful and appreciative we are towards him. He went above and beyond for us, he's been very patient and very communicative always being positive even when we had lost hope. A massive THANK YOU Chris for everything you've done for us. Soraia, Flo and Monica :)
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