Robinson Jackson Sydenham reviews in Lewisham

★★★★★ 4/5

Google

I recently used Robinson Jackson to successfully sell my flat in Sydenham. I was really happy with the overall service from every member of the team who supported me with the sale, including Simon and Byron. Providing a Sales Progressor, Saphire, to liaise between myself and the buyers was a positive benefit to completing the process smoothly.

Jan · 28 November 2023

★★★★★ 5/5

Google

I sold using Robinson Jackson and have to say, they were completely brilliant. Jay oversaw the initial process/securing offers with huge compassion, professionalism and integrity. Saphire worked incredibly hard to progress and finalise the sale (which turned out to be unusually complex) keeping the chain communication lines flowing despite a number of stumbling blocks, and did this with determination, patience and creativity. A+ service all round. Thank you for everything!

Lucy · 11 November 2022

★★★★★ 5/5

Google

We would highly recommend Robinson Jackson in Sydenham. We recently sold our property through them and the valuation, photos and listing was quick and painless, with viewings conveniently and quickly scheduled. The jewel in the crown is Saphire, who is dedicated Deal Progressor, she was fantastic and keeping on top of all of the moving parts of the chain (despite us having a troublesome seller in the onward chain) and ensuring things moved along smoothly.PositiveResponsiveness, Quality, Professionalism, Value

Jim · 24 October 2021

★★★★★ 5/5

Google

Good sales result and good support throughout the transaction in this ever challenging market. Thanks to Sapphire and Rob that went above and beyond even delivering a couple of documents showing their commitment in helping their customers.

Dan · 12 November 2019

★★★★★ 5/5

Google

I’ve just exchanged on my flat sale with Robinson Jackson Sydenham. I would highly recommend them. They absolutely know their stuff, were there for advice before and during the process and they absolutely know the market. Their sales team are professional and their sales progressor was amazing. I’m so glad I went with them and am about to sell another property with them. Having experience of other agents in Sydenham, I wouldn’t go with anyone else.

Priya · 11 November 2021

★★★★★ 5/5

Google

I, probably like you, have had awful experiences with estate agents in the past. I was dreading going through the process again, but Robinson Jackson absolutely blew all my preconceptions out of the water. They were lovely to deal with, very friendly and personable, of course utterly professional but above all HONEST & TRUSTWORTHY. They really were looking for the best buyer for the house, not the most money or to push the prices up. The manager Robert carefully communicated my circumstances to the vendor and helped me with my offer, giving me great advice. Not just trying to get the most money possible whether I could afford it or not. They sent me flowers when I moved in, and a birthday card, so sweet! But most of all, through the process I felt I could drop into the office or pick up the phone and mull over my thoughts with them. Buying a property alone, you don't have that other partner to bounce your ideas off and this hugely helped me. They have an in house person, Sophia, to progress the sale with the solicitors which kept everything on track and saved me from constantly chasing solicitors. And their financial advisor Mo is impartial. I found it helped my offer to go with him as Robinson Jackson and therefore the vendors knew that my mortgage offer was real. Everyone was great to deal with, quick, efficient and professional but friendly, and I will 100% go back to them with anything in the future.

Lucy · 11 January 2021

★★★★★ 1/5

Trustpilot

Frustrating offer confirmation form

The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange.

Vas · 11 July 2025

★★★★★ 5/5

Google

I booked a viewing through Rightmove and met Byron at the flat. He was easy and funny and not at all pushy. He'd booked another couple of flats for me to see that evening but after we'd talked about what I liked about the first place, he already knew they weren't for me. We saw them as a comparison, but after that he was focused on showing me what I wanted not what he had. He didn't waste my time at all. The offer was negotiated quickly and without any fuss and Saphire handled the rest of the process very effectively. I would heartily recommend Robinson Jackson. In fact, I already have.

Mike · 11 November 2020

★★★★★ 4/5

Google

Four Stars due to the Sales Progressor. We were only every in contact and got feedback from one person within the sales team at Robinson Jackson and were generally informed in advance when viewings would be taking place. Other than this there was little contact and it would be difficult to tell what marketing of our property was carried out other than through on-line sites such as rightmove. On this basis it would be difficult to tell Robinson Jackson apart from another agent, however when it came to the service provided by our Sales Progressor at Robinson Jackson it was great. Often she was dealt with my queries and calls in a diligent and professional manner. With a difficult buyer she helped us get our property sale over the line to completion.

Thomas · 11 November 2020

★★★★★ 5/5

Google

I, probably like you, have had awful experiences with estate agents in the past. I was dreading going through the process again, but Robinson Jackson absolutely blew all my preconceptions out of the water. They were lovely to deal with, very friendly and personable, of course utterly professional but above all HONEST & TRUSTWORTHY. They really were looking for the best buyer for the house, not the most money or to push the prices up. The manager Robert carefully communicated my circumstances to the vendor and helped me with my offer, giving me great advice. Not just trying to get the most money possible whether I could afford it or not. They sent me flowers when I moved in, and a birthday card, so sweet! But most of all, through the process I felt I could drop into the office or pick up the phone and mull over my thoughts with them. Buying a property alone, you don't have that other partner to bounce your ideas off and this hugely helped me. They have an in house person, Sophia, to progress the sale with the solicitors which kept everything on track and saved me from constantly chasing solicitors. And their financial advisor Mo is impartial. I found it helped my offer to go with him as Robinson Jackson and therefore the vendors knew that my mortgage offer was real. Everyone was great to deal with, quick, efficient and professional but friendly, and I will 100% go back to them with anything in the future.

Lucy · 24 October 2020

★★★★★ 5/5

Trustpilot

Strood Branch, Highly recommended

recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.

Harley · 9 April 2024

★★★★★ 5/5

Google

I have had a very positive experience with the Sydenham branch. Saphire held my hand through out the sale, which was not an easy process, the chain was slow but she kept us all informed and positive. The sales team where very positive and reassuring. I really appreciate the time and sometimes difficult process of selling and buying. I would defiantly recommend. Thank you to you all.

Julie · 24 October 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling!! Avoid at all costs...

Absolutely appalling. We reviewed their website about their procedures with COVID and viewing properties. My parents who are cash buyers were looking to view a bungalow were told that they could not view the bungalow due to the fact that they had not sold yet?! They are in a fantastic position and are keen to find their dream home but were told by Nick the branch partner that they could not do this. When I pointed out that this information is not shared on the website he simply kept repeating that they had to have sold to be in with a chance of viewing. But this information is not anywhere on their site so I said it cannot be enforced if the rules are not clearly stated it is total misinformation at a high level. I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? Customer Service you can appreciate at its very best! as an ex estate agent I’m dumbfounded. In this day and current climate he was happy to turn people away. Lost business on a potential sale in excess of £400,000. A real clever business move .. business idiot of the year. Avoid at all costs.

Tracey · 5 August 2020

★★★★★ 5/5

Trustpilot

Great letting agency

Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.

Gurds · 28 October 2023

★★★★★ 5/5

Google

We sold our property though Robinson Jackon and would absolutely recommend their services. The agents did a great job with generating interest and offers. Equally important was the progression agent who was literally tireless in getting our otherwise difficult move completed. We are happy in the new place and genuinely grateful for their help.

Duncan · 24 October 2023

★★★★★ 5/5

Google

From start to completion, these guys have been spot on. They are getting sales through in a market where most agents do not have a clue. Great leadership from Rob and Byron, and excellent sales progression by Saphire. Thanks for always keeping me updated and actually progressing, rather than just waiting for things to happen. The sales guys, with the support of Janet make this a great team who will continue to provide excellent customer service. Thanks guys!

Goldie · 11 November 2020

★★★★★ 5/5

Google

A good service from all members of the Sydenham branch, from the initial very accurate suggestion for a sale price, the updates, and every aspect in between through to the completion date. Much appreciated. Thank you.

Mustang · 2 October 2024

★★★★★ 4/5

Trustpilot

We booked RJ to sell our home in early…

We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.

Sandy · 12 February 2024

★★★★★ 5/5

Google

Would highly recommend this Estate Agent. They offered a good price for selling my flat, and when sold there agent (Saphire King-Harris) helped with any problems that occurred right upto the completion.

Ray · 3 November 2024

★★★★★ 5/5

Trustpilot

My partner and I have had a nice easy…

My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe

Steve · 5 August 2024

★★★★★ 1/5

Trustpilot

Rainham/Chatham - Aviod, try other Estate agents

Until your property is rented by RMJ, its a OK. Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay. All this is Full Managed Service.

SS · 15 February 2024

★★★★★ 5/5

Google

Robinson-Jackson did a fantastic job with my sale. The negotiators did an excellent job organizing for me to view properties and selling my flat. The Progressor did an amazing job managing the purchase process for my new property and the sale process of my flat, and working through a number of major problems, all of which were down to bad luck. I had a really unreasonable seller who dropped out of the first purchase, the second property I wanted failed the survey and the third (which I purchased) was in a really complicated chain. My personal journey was a complete nightmare with other agents but Robinson-Jackson worked really hard to make sure it went through.

Jj · 25 October 2018

★★★★★ 5/5

Google

The team at Robinson Jackson did a great job in selling our house and managing the sales process during a difficult time in the middle of the covid pandemic. Saphire worked very hard and pulled out all the stops to get our sale over the finish line. I can’t thank her enough! Great job, I would certainly recommend them if you are planning to sell your house.PositiveResponsiveness, Quality, Professionalism, Value

Pani · 11 November 2021

★★★★★ 1/5

Trustpilot

Robinson and Jackson Blackfen had…

Robinson and Jackson Blackfen had marketed a property with 'ample off street parking,' which consisted of 2 parking spaces on a driveway. After putting an offer in and getting accepted I asked to view the property again but the branch manager was reluctant to do so. I paid for the searches as he was being pushy then he was more relaxed about a second viewing. After asking again about the parking another estate agent confirmed she didn't know. She sent me the plans and after I checked them, it was clear no parking spaces belonged to the property.The branch manager said he would do what he would to get the matter resolved but obviously he couldn't do anything then he started to be quite rude again and was nit compromising between myself and the seller to re negotiate the price.I've now walked away from the property but lost out on £378 due to searches being paid for.Just be careful. Check everything don't be fooled by their marketing. I've got evidence of the marketing and the plans as they have now since changed it all.

Emma · 9 December 2023