Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought our first home and the team were very good and helpful throughout the process. They regularly kept us updated and able to explain things as we went through the process of buying our first home. A special mention to Saphire who was patient, knowledgeable and professional thoughout. Thank you!
Brent · 11 November 2020
Agent replied · 10 November 2024
Dear Brent,
Thank you for taking the time to review our service. Thank you for your comments about our sales progression facility. We wish you all the best in your first home.
Rob Wright
Owner Partner
★★★★★ 1/5
TrustpilotAVOID THIS ESTATE AGENTS
AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Don · 29 June 2021
★★★★★ 5/5
GoogleSaphire did a great job helping us buy - clear communication throughout and always available to handle any queries, completed in a decent time period.
Rob · 24 October 2025
Agent replied · 11 October 2026
Dear Rob,
Thank you for taking the time to review our service and for your kind comments.
We are delighted to hear that Saphire was able to support you throughout your purchase. Clear communication and being readily available to assist with any queries are key parts of the service we strive to provide, so it is wonderful to know this helped make the process a positive experience and achieve a timely completion.
We appreciate your feedback and wish you many happy years in your new home.
Robinson Jackson Sydenham
★★★★★ 1/5
TrustpilotAtrocious is too good a word to…
Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!
Douglas · 3 May 2021
★★★★★ 5/5
GoogleWe can't recommend this agent highly enough. We had a challenging chain and Saphire was key to ensuring exchange went ahead, despite a few hiccups along the way. She was on top of everything and was great at communication. The agent as a whole was a pleasure to deal with.
Elizabeth · 11 November 2020
Agent replied · 10 November 2024
Dear Elizabeth
Thank you for taking the time to review our service and your kind words. The team are really happy to share in your positive experience. It was a pleasure dealing with you and troubleshooting the issues with the chain. We hope you are very happy in your new home and wish you all the best.
Robert Wright
Owner Partner
★★★★★ 5/5
GoogleReally good experience with this estate agent for selling my house. Really friendly sales team and the sale process made very easy by the Sales Progressor Saphire. She gave plenty of updates and did lots of chasing for my sale completion. Would highly recommend. You won't go wrong with Rob and the team.
Justine · 12 November 2019
Agent replied · 10 November 2024
Dear Justine
Thank you for your kind words and taking the time to review our service, the team are delighted. We wish you all the best for the future and appreciate your custom.
Rob Wright
Partner
★★★★★ 5/5
GoogleWe just used Robinson Jackson for our sale of our flat and we were really happy with the service received during the sale and during the sale progression with Saphire. Would definitely recommend!
Jamie · 25 July 2025
Agent replied · 23 December 2025
Dear Jamie,
Thank you for taking the time to review our service. We're delighted to hear that you were happy with the service throughout your sale. It was a pleasure working with you, and we truly appreciate the recommendation. Wishing you all the best in your new chapter!
Rob Wright
Owner Partner
Robinson-Jackson Sydenham
★★★★★ 5/5
TrustpilotThe best estate agent in Kent Robinson…
The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x
Bobby · 5 March 2021
★★★★★ 5/5
GoogleI am extremely happy with the service I received from Saphire and Simon.They were not my agent they were my sellers agent in the chain above.
They helped and guided me with my purchase too. …
Margaret · 16 June 2025
Agent replied · 16 April 2026
Dear Catherine,
Thank you for taking the time to review our service. We're delighted to hear that we were able to support you throughout your purchase, even though we were not … More
★★★★★ 5/5
GoogleRobinson Jackson were outstanding help in the sale of my flat. My initial sale fell through at last minute, due to no fault of Robinson Jackson and the team were incredibly supportive and attentive. Simon quickly worked to achieve another …
D · 16 April 2025
Agent replied · 16 April 2026
Dear Debbie,
Thank you for taking the time to review our service and for your wonderful review! We're so pleased to hear that Robinson-Jackson was able to support you … More
★★★★★ 1/5
TrustpilotAbsolutely shocking service from start…
Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!
Daniel · 10 February 2026
★★★★★ 5/5
GoogleRecently completed a purchase with them. Despite a few delays they were all very competent, informative and proactive helping the process go smoothly.
Gbonju · 24 October 2025
Agent replied · 11 October 2026
Dear Gbonju,
Thank you for taking the time to review our service. We are pleased to hear that you found the team competent, informative and proactive throughout your purchase. While delays can sometimes occur, it is great to know that the team helped keep everything moving smoothly and provided the support you needed along the way.
We wish you every happiness in your new home.
Robinson Jackson Sydenham
★★★★★ 5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents
Peter · 2 November 2022
★★★★★ 5/5
GoogleWould like to say a huge thank you to the whole team and Robinson Jackson and in particular Byron, who sold my home in a timely manner while helping me secure my new home. Would highly recommend the Sydenham Robinson Jackson team
Luis · 11 January 2022
Agent replied · 10 January 2025
Dear Luis,
Thank you for taking the time to review our service. The team are so happy we could help you to sell your property and secure your new home. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 4/5
GoogleWe’ve just sold our property through Robinson & Jackson and were happy with the service throughout. The team was helpful and easy to work with, making the process smooth and straightforward. …
Lwena · 16 July 2025
Agent replied · 23 December 2025
Dear Lwena,
Thank you for taking the time to review our service. We’re delighted to hear that you found the team helpful and that the process was smooth and … More
★★★★★ 1/5
TrustpilotAwful
Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency
Diana · 24 August 2020
★★★★★ 2/5
TrustpilotI've had a very mixed experience with…
I've had a very mixed experience with Robinson Jackson lettings. On the positive end they are generally easier to get hold of than other estate agents. On the negative end, they promised things that weren't delivered (photos of flat inspections etc). They also wash their hands of issues when you raise an issue and leave it to you to sort out. I left the relationship with them feeling like I wouldn't choose them again
Gemma · 12 March 2025
★★★★★ 5/5
TrustpilotEllie you’re a legend!
Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!
CeCe · 15 November 2023
★★★★★ 5/5
GoogleWe sold our property with Robinson Jackson Sydenham and was extremely impressed, especially with Saphire, the sales progressor. What started as a simple no chain sale turned into a 5-month struggle due to buyer's solicitor delays. Simon and …
Bilge · 16 April 2025
Agent replied · 16 April 2026
Dear Bilge,
Thank you for taking the time to review our service and your kind words! We're thrilled to hear that you had a positive experience working with Robinson-Jackson … More
★★★★★ 5/5
GoogleGreat service by all of the team, especially Saphire who kept me updated through every aspect of my purchase. Her knowledge of sales progressing made her a pleasure to deal with and when some difficult situations occurred in my purchase, she overcame them with great speed and professionalism. Highly Recommend!
Helen · 12 November 2019
Agent replied · 10 November 2024
Dear Helen
Thank you so much for your review and recommendation, it is really appreciated. It has been a pleasure dealing with you and the team wish you all the best in your new home.
All the best,
Rob Wright
Owner Partner
★★★★★ 5/5
TrustpilotErin and ellie have been super helpful…
Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them,
Gravesend
Customer · 30 March 2026
★★★★★ 5/5
TrustpilotEnnis and libby amazing
Used r&J to rent a property in Maidstone area, my experience from start to finish has been nothing but bliss. The pair who have been handling my application ( libby and Ennis ) have been absolutely amazing, couldn’t fault them if I tried. Based off previous experiences with attempts to rent, this company has went above and beyond and managed somehow to get me a property within 3 working days! If you’re looking to rent somewhere use these guys, they make other companies look clueless.
Consumer · 9 December 2024
★★★★★ 5/5
GoogleI'd like to say a big thank you to Brogan, Byron and Saphire who recently helped me purchase my first flat. A great service from start to finish by everyone. I was recommended to Robinson Jackson by a friend and I wouldn't hesitate to recommend them myself. Thanks again.
Ashley · 12 November 2019
Agent replied · 10 November 2024
Dear Ashley
Thank you for your kind words the team really appreciate it. We wish you all the best in your new flat and hope you are very happy there!
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleThe team at Sydenham provided excellent assistance throughout the process of buying our first home. Jay, our salesperson, was professional and helpful, allowing us to take our time to explore the property without any pressure. Saphire, our sales progressor, was particularly exceptional, going above and beyond to ensure a seamless experience from start to finish. Overall, it was a really positive experience and we're grateful for all their help.
Kathy · 24 October 2023
Agent replied · 23 October 2024
Dear Kathy,
Thank you for taking the time to review our service. The team are thrilled with your kind words, the team are so happy to hear that your experience of buying your first home was really positive. It means a lot to us. We wish you all the best in your new home.
Rob Wright
Owner Partner
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