Mann Sydenham Sales reviews in Lewisham

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 5/5

Google

My experience with the Mann team was an excellent one. They handled my difficulties with professional excellence. They also replied to my emails with haste which made me feel valued.

Gary · 10 October 2025

★★★★★ 5/5

Google

Used them to sell my house, professional at all times Great communicators - kept me updated throughout, especially Laura who worked tirelessly to get the sale completed. would highly recommend.

Amy · 24 October 2023

★★★★★ 5/5

Trustpilot

I received a prompt response to my…

I received a prompt response to my enquiry about a flat from Mann lettings ,@ Fawaz Da Silva thank you ,again . @Bridie Smith thank you for ensuring all documents were signed,always giving me a call for prompts.You have been fantastic. Thank you si much

Memory · 7 March 2026

★★★★★ 5/5

Google

Our experience at Mann Sydenham has been a very positive one. All the staff are patient, understanding and knowledgable with the thorough process of acquiring a place to live. Everything was made very clear throughout and they were always happy to help. Dominika in particular answered all our questions promptly and helped us with any problems. Would definitely recommend.

Ben · 25 October 2018

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them.They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased.Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Google

We successfully sold our house by Mann’s Sydenham branch and couldn’t have been more happier with the service we received there. Monica and Clive were very helpful from day one, nothing wasn’t too much trouble. Kept us informed the whole way and made it so easier for us. Would recommend Mann’s to anyone.

William · 24 October 2020

★★★★★ 5/5

Google

We were delighted with the service we received from Mann Estate Agents in Sydenham on the recent sale of our property. Monica Brown and team were very professional and helped us through the process with good advice given to us every step of the way.PositiveResponsiveness, Quality, Professionalism, Value

Patrîcia · 24 October 2021

★★★★★ 5/5

Google

So lovely and always so quick at replying and resolving issues. They made the experience so much easier and are the best agents I have dealt with in London (and I have dealt with a lot) Thanks a lot Karl for your help

Amine · 16 April 2025

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

Just rented a property through Mann in January, Scott and Michael were very friendly and great customer service at all times.

Josh · 26 February 2024

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid.After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact.Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble.I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots!The entire process from instruction to completion took a week under 4 months.An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem.Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 5/5

Google

Laura and the team made the process all very smooth. Were responsive and able to answer queries as they arose.

Brian · 11 January 2024

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

We sold our house in Sydenham through Mann. Monica and her team consistently went the extra mile to get things done, including dealing with local authority and contractors on our behalf and pushing through the formalities with lawyers etc. Grateful for all the help, thank you.

Peter · 24 October 2020

★★★★★ 5/5

Google

Nadine Watson at Mann promptly informs me of any maintenance issues raised by my tenant and equally promptly and efficiently arranges for the issue to be remedied. Ensuring that I know my property and tenant are being well cared for. Very happy to recommend Nadine and Mann as property managers.

Tony · 25 October 2019

★★★★★ 5/5

Google

I have been very happy with the service that I have been getting with Mann and would definitely recommend them! Nadine has been great and has dealt with every issue that I have had with my property promptly and efficiently, and therefore saved me a lot of stress as a landlord.

Shukki · 24 November 2018

★★★★★ 5/5

Google

I have been very happy with the service that I have been getting with Mann and would definitely recommend them! Nadine has been great and has dealt with every issue that I have had with my property promptly and efficiently, and therefore saved me a lot of stress as a landlord.

Shukki · 25 October 2018

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

Mann Estate Agents looked after my sale very attentively and efficiently. I was very happy with the service. Monica Brown and Clive Campbell were very helpful in keeping me informed and following up with third parties where necessaryPositiveResponsiveness, Quality, Professionalism, Value

Isabel · 24 October 2021

★★★★★ 5/5

Google

Bought a house with shared ownership from them. Very transparent, communicative and speedy process. Laura was really great to deal with.

Henrietta · 24 October 2023

★★★★★ 5/5

Google

I am very impressed by the level of service received by the team at Mann Sydenham. My sister and I are first time renters in London and we want to thank Doug and Hazel for guiding us through the process. We will certainly recommend Mann to all our friends and work colleagues.

Maddie · 26 October 2015