Mann Sydenham Sales reviews in Lewisham

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 1/5

Google

Spoke to a rep last Wednesday (29th Dec), that told me she would call me today Tuesday (4th Jan) to set up a viewing of a rental property I was interested in. 2pm rolled around and I had received no call, so I called to speak to someone. Was told I would be updated at a later date on the circumstances of the rental property as they had to hear back from the landlord on a potential offer. The conversation I had with the rep on Wednesday might as well have not taken place, with the way the situation was handled. I was happy to put the deposit in last week, but being told they would set up an appointment with me at a later date to get everything sorted gave me a false peace of mind to wait. Don’t offer appointments if you won’t follow through with getting back to someone. If I hadn’t called to check what was going on I would have never received a phone call back. Extremely unprofessional.NegativeResponsiveness, Professionalism

Dani · 24 October 2022

★★★★★ 5/5

Google

Can’t recommend enough! They went above and beyond when it came to us buying a property in Sydenham. They even helped in unconventional ways & when they were off the clock. Agents like these are necessary to have in your corner when things get desperate (as it often does!)

Monica · 10 October 2024

★★★★★ 1/5

Google

Didn’t hear back from agent called Scott after making an offer on rental property for asking price. Poor service.

Hannah · 10 October 2025

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 5/5

Google

Estate agents don't usually get praise but I cannot praise and thank the team at Mann enough, especially Daniel who rented our house within 1 week of our initial appointment (when another agent had it on the market for 2 months) . Without his endless diplomacy and patience as my partner will now admit he had not been the easiest client as we had been disillusioned. I would highly recommend working with the team, popping into their office and having a proper chat about what you want to achieve. They are professional and most of all realistic about what you can acheive no Pipe Dreams with Mann.Reputable Team for sure!!

Annabelle · 25 October 2017

★★★★★ 1/5

Trustpilot

The service from Park gate Mann Co was…

The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.

Gail · 19 November 2024

★★★★★ 5/5

Google

I let my flat through Mann Countrywide, and could not be happier with the service provided. In particular, Daniel Sarpong was absolutely fantastic. As anxious landlords, he went out of his way to make the process as smooth as possible for us, answering all our emails and calls quickly providing us with reassurance as well as information all along the way. Thanks also to Doug and the rest of the team for their help. Definitely a "local" service, not like you would expect get from the bigger chains, and wouldn't hesitate to recommend them to anyone looking for an agent in the Sydenham area. Thanks Mann!

Sabi · 25 October 2016

★★★★★ 5/5

Google

I'm just about to move into my second let arranged through Mann Sydenham and they have made the transition seamless. The staff are great, and it's lovely to see familiar faces still at the branch a year later. I think that says something about them as a team. Daniel (the manager) was great at looking out for suitable properties for us, and Doug is a warm, friendly Lettings negotiator who really looked after us. Hazel completed all the paperwork side of things very efficiently. What else can I say? Fab!

AMANDA · 26 October 2015

★★★★★ 5/5

Google

I dealt mostly with Laura regarding a shared ownership property. Always helpful and responsive. Would recommend.

Elizabeth · 10 October 2025

★★★★★ 2/5

Trustpilot

Avoid. Sharks.

Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.

HJ · 28 August 2024

★★★★★ 5/5

Google

I have been very pleased dealing with Mann estate agents at Sydenham They have been very efficient in advising me at each stage regarding sale of our property which they organised through an auction process and I have been very pleased with the outcome !!

Jennifer · 10 October 2024

★★★★★ 5/5

Google

I'm pleased to provide a 5 star rating for the amazing service from Michel and Karl.

Saptarshi · 1 October 2025

★★★★★ 5/5

Google

Laura was very helpful and proactive, managed expectations and timelines well with a tricky seller

Gavin · 24 October 2023

★★★★★ 5/5

Google

Recently used Mann lettings to find a new property. They have been so helpful through the process and cannot thank Stephenie and Dominika enough for her hard work in helping us find a new property. Would use them again in the future!...

Chris · 25 October 2019

★★★★★ 1/5

Trustpilot

This company keeps spam calling me…

This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.

T_A_G · 27 November 2025

★★★★★ 5/5

Google

I am very pleased with Karl Ngheta with his level of professionalism.he was very patient,understanding and a tremendous help in finding my uncle a home.You're a star Karl,keep it up.

Josette · 16 April 2025

★★★★★ 1/5

Trustpilot

Avoid

I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all

Ivan · 17 September 2024

★★★★★ 1/5

Trustpilot

Rooooll up Circus is in Town!

Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!

Miss · 25 July 2024

★★★★★ 1/5

Trustpilot

Estate Agent to avoid

Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.

SJ · 3 September 2024

★★★★★ 5/5

Google

The team at Mann Estate and Letting have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 17 years in various locations. Not only did they help me to find ideal property but also identify an area that met my criteria. Since then they have consistently gone above and beyond the normal call of duty, always providing a fast and excellent service when supplying handymen, building repairs etc and helping me liaise with my landlord. I was mostly dealing with Dominika who is always extremely friendly and understanding, and I can't speak highly enough of the services of entire team.PositiveResponsiveness, Quality, Professionalism, Value

Jana · 24 October 2021

★★★★★ 1/5

Trustpilot

Please do not even consider using Mann…

Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!

Joanne · 18 December 2020

★★★★★ 1/5

Trustpilot

POOR COMMINUCATION AND SERVICE MANN WOOLICH

THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.

Sophia · 28 June 2024