Trusted Agent profile · Lewisham

Dexters New Cross Lewisham reviews

★★★★★ Great

2,179 reviews across 3 platforms

256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL

Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,179 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

375

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,801

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent Patient maintain service

Petros who is the senior property manager in Dexters North Property Management team provides excellent job to diagnose and fix the wardrobe issue, he also patiently walk through all questions I had and take ownership to follow up on issues I asked. I am grateful about supports he delivered for me! Thank you!

Hongming · 25 October 2023

Agent replied · 22 October 2024

Dear Hongming Jiang, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great experience with Alistair

We recently exchanged contracts on a transaction. The agent was Alistair Maclean. He was great throughout with chasing all parties to bring the transaction to a successful conclusion. This transaction involved a slow management company and Alistair assisted in chasing until we received all required responses.

Elena · 26 March 2024

Agent replied · 22 October 2024

Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Very aggressive

Very aggressive, bordering on harassment. Update: I am not on ur database - I am fed up with ur constant letters asking me to let my property thru you every other day.

Steve · 22 November 2024

Agent replied · 27 December 2024

Dear Steve, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Trustpilot

Monika has handled any issues with my…

Monika has handled any issues with my property efficiently, quickly and always with patience and politeness.I am more than happy with the service and attention to detail given by her and the team at Dexters in their management duties.

Consumer · 2 August 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

1/5

Facebook

They may look after the properties they sell but be warned never rent a property that they manage unless you want to be stitched up , i wouldn't go anywhere near them if you want to rent , they are in favour of the unprofessional and unreasonable landlords on their books it's all about money with them not principles , just a heads up I wouldn't rent 18 cowdray way off them they can't even work out how much to rent it for ... check it out on their website, they know the windows leak and its riddled with damp we got out when we could it may look nice in the pictures but don't be fooled we put up with it for 5 years with no support from the delaneys team at all ,,,

Karen · 11 October 2019

Agent replied · 22 September 2025

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5/5

Google

Had the pleasure of being assisted by Jamal Hayden, in getting our deal done for a flat in really quick time. Quick response, very professional, great communication, and most of all very helpful.

Robert · 4 November 2024

Agent replied · 11 November 2024

Dear Robert, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma

5/5

Trustpilot

Great example of Property Management

Donalina at the Kingston branch has been of great help organising some remedial work at the property we currently rent. She has kept us up to date every step of the way and is very efficient. She is a great asset to the Property Management team and we are grateful for her help.

Bojana · 12 October 2023

Agent replied · 22 October 2024

Dear Bojana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

HannahLe Sueur from Dexters has been…

HannahLe Sueur from Dexters has been helping us find an apartment in London. So far, her approach and mannerism has been exceptional. She anticipates what we are looking for and has offered to show us lots of different properties. Finding the right home takes time and i am confident that Hannah will get us there soon.

Nadia · 26 July 2023

Agent replied · 22 October 2024

Dear Nadia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Looked around a few flats in Chelsea…

Looked around a few flats in Chelsea harbour area. Will was fantastic, very helpful and was able to answer all my questions.

Phil · 12 February 2022

Agent replied · 27 December 2024

Dear Phil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nicole. A great property manager…

Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!

MFJ · 14 December 2021

Agent replied · 27 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

David Was Fantastic!

We have been looking for a home to purchase in London for a while now and my wife and I have been blown away by how poor some estate agents are! Shocking! But when we met David at Dexters he has simply been the best we have seen! So helpful on so many levels, very professional, on time and went above and beyond to help find us what we were looking for!

Oliver · 11 October 2021

Agent replied · 27 December 2024

Dear Oliver, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Excellent service

I want to praise Donalina Gargrupe who is working in Kingston branch. She is efficient and very helpful. I also received good comments about Donalina’s service from my two tenants recently when I conducted a view of the house. We all would like to rate Donalina’s service 10/10. Helen Ng

Helen · 19 December 2023

Agent replied · 22 October 2024

Dear Helen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dona has been efficient

Dona has been efficient, professional and works well with me and my tenants

Andrew · 17 February 2023

Agent replied · 22 October 2024

Dear Andrew,Thank you for taking the time to leave a lovely review regarding Dona. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joshua at Dexters has been amazing with his time and patience. How he explained every step of the way on the information we needed to know and the procedures that was put in place to continue with the offer of our place. Thank you very much for all the help we received.

Shirley · 26 October 2023

Agent replied · 25 October 2024

Dear Shirley, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Letting my property in Wapping

I have been letting my property in London for many years with fantastic service and attention from Natasha Bedenik - always practical and helpful with her advice and support. Over the years I have come to really value the benefits of a long term relationship with a such a highly competent agent.

Mark · 24 October 2023

Agent replied · 22 October 2024

Dear Mark, Thank you for taking the time to leave such a greatreview, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Eloisa Williams at Dexter's Richmond…

Eloisa Williams at Dexter's Richmond was punctual, friendly and knowledgeable. I'd have no hesitation recommending her, or Dexter's Richmond, to anyone.

Alexander · 9 March 2022

Agent replied · 27 December 2024

Dear Alexander, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Tenant managed by Dexters

I am a tenant currently managed by Dexters @ Finchley. Monika has dealt with my requirements promptly and the electrician sent was polite and helpful. Very pleased with service so far.

Afreemanhotmail.com · 24 November 2024

Agent replied · 27 December 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Asma

5/5

Trustpilot

Great communication

We have been renting through Dexters for several years now, and our local Team Manager Graziana (Muswell Hill) has always been so responsive and quick to react to any issues we have with the property. Great communication and we feel she genuinely cares about our experience as tenants. It's truly appreciated.

Teresa · 15 November 2023

Agent replied · 22 October 2024

Dear Teresa, Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Dexters will not care about you

We are a current tenant and have raised multiple issues with the landlord however Dexters continually give us messages that they are following up on the issue but no correspondence from there on. Issues like a broken fridge took more than 2 weeks to be sorted and we have outstanding issues that have been "followed on" for months.Dexters have shown they will align themselves with the landlord and not the tenant.

Leo · 4 November 2021

Agent replied · 27 December 2024

Dear Leo. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

1/5

Trustpilot

Lied and mislead

When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.

Ewan · 21 September 2023

Agent replied · 22 October 2024

Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Recently used the Battersea branch to…

Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!

Lottie · 30 May 2022

Agent replied · 27 December 2024

Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I received an amazing service

I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.

Jose · 27 July 2024

Agent replied · 22 October 2024

Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters Property Service

Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord

Ken · 11 October 2023

Agent replied · 22 October 2024

Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I got a lovely one-bedroom apartment through the Peter James Estates (New Cross Office) and am very happy with the agency - and the house! It took only a few hours to find a flat and just one week to do all the paperwork. I’ve observed the staff of Peter James as very professional and responsible, and find their work to be efficient and conscientious. My agent Jack guided me through the entire process and was extremely helpful - he provided excellent service and would reply to my emails even long past the working hours. I do appreciate all the hard work and it was an absolute pleasure to deal with him. Overall, I cannot praise the agency too highly - I’ve got exactly what I wanted and now I am confident that I’ll get all the assistance needed with the apartment in the future. Many thanks for the great attitude, attention to my requests and a personal touch - I’d definitely recommend you to a friend and would definitely come back.

Irina · 10 January 2019

Agent replied · 8 January 2025

Hi Irina! Many thanks for your glowing review of Peter James. It is reviews such as yours that make all our hard work worthwhile. Kind regards, Peter James

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Awards

The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Dexters New Cross won Gold in The Trusted Agent 2026 awards.

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