Trusted Agent profile · Lewisham

Dexters New Cross Lewisham reviews

★★★★★ Great

2,178 reviews across 3 platforms

256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL

Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,178 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

375

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,800

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

1/5

Trustpilot

Poor services by Isleworth dexters…

Poor services by Isleworth dexters branch . The manger Jimmy need to learn how to talk he is very aggressive towards customer. Complaint made to the financial ombudsman.

Kishaan · 6 October 2021

Agent replied · 27 December 2024

Dear Kishaan, I am very sorry to read your comments and understand that this matter has been reviewed by the Director of the office already. However, if you remain dissatisfied, please write in with full details to me and we will then issue our final viewpoint. If you remain unhappy with this, then you can refer to The Property Ombudsman and details of their complaint procedure can be found on their website www.tpos.co.uk. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Daniel Burrel is a star

Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled

Mustafa · 19 June 2023

Agent replied · 22 October 2024

Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

The worst property agent in existence

This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.

Jay · 24 January 2022

Agent replied · 27 December 2024

Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

Excellent!

My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.

Anna · 14 July 2023

Agent replied · 22 October 2024

Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jessica has been really helpful and…

Jessica has been really helpful and very prompt in answering our queries.

John · 14 July 2023

Agent replied · 22 October 2024

Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I have been using Peter James for a while now and I am really happy with their service. Louise Flynn is an excellent project manager who is proactive, friendly and professional. She has made renting my flat stress-free. Thank you!

Natasha · 26 October 2023

5/5

Google

I was dealing with Joshua while shifting for the first time in London from Bristol. He was very prompt in responding to any queries via emails. The scheduling of the viewing and talks with the landlord went smoothly as well. If you are looking to rent in London, I highly recommend getting in touch with him.

Tanvi · 26 October 2023

Agent replied · 25 October 2024

Dear Tanvi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joshua helped us find a flat within our budget and requirements. He supported and guided us in every step of the process. Very kind, friendly and the same time highly professional. My partner and I are happy to recommend him and Dexters New Cross to other people who are looking for a new tenancy. - Klainti-

SkyBlaze · 26 October 2023

Agent replied · 25 October 2024

Dear SkyBlaze, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Please do not hesitate to contact the New Cross team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service all around

Great service all around. special thanks to Indre.

Zlatan · 25 October 2023

Agent replied · 22 October 2024

Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very helpful staff!

Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.

Hamza · 12 November 2021

Agent replied · 27 December 2024

Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

In selling my property, I had a choice of agents in New Cross, and at first there appeared to be little to choose between them. I am very glad I chose Peter James. The valuation was honest and the team worked hard to get everything done as quickly as possible. Viewings started within three days; a buyer was found within a week. The team are obviously experienced and able, polite and professional, yet still never too busy to talk, and quick to call back if they miss your call.

Sam · 26 October 2020

Agent replied · 25 October 2024

Hi Sam, Many thanks for your glowing review of Peter James. It is reviews such as yours that make all our hard work worthwhile. Kind regards, Peter James

5/5

Trustpilot

Dexters (Finsbury Park) helped me find…

Dexters (Finsbury Park) helped me find a flat within days of sending an inquiry. The whole team has been amazing so far at providing excellent service. In particular, Bailey, has been very helpful and caring with all my questions after I moved in. Highly recommend!

Eleni · 5 June 2024

Agent replied · 22 October 2024

Dear Eleni, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexter’s Chelsea Harbour were…

Dexter’s Chelsea Harbour were absolutely brilliant. Will answered all my questions and helped us find the perfect place, so thank you and couldn’t recommend more!

Toby · 16 February 2022

Agent replied · 27 December 2024

Dear Toby, Thank you so much for your comments,Will will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Property Management

I don't normally write reviews, but I have a new property manager, Joanne. I'm very pleased with her management of my property. She is very professional and takes personal ownership with matters as they arise. More importantly, she is excellent with my tenants and supportive to me providing pragmatic advice and cost effective solutions.

Anonymous · 22 November 2023

Agent replied · 22 October 2024

It’s great to hear that you have had a brilliant experience with our Property Management Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Since Natasha took over

Since Natasha took over, we've never had to wait too long for any issues to be fixed/solved, at the very least, she lets us know what's going on and when we can expect some movement. She has managed the renovation of our kitchen and our contract renewals with minimum fuss. Her communication is great._

Lanre · 21 November 2023

Agent replied · 22 October 2024

Dear Lanre, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Fantastic experience with Jadasa

I want to write to say how incredibly satisfied I’ve been with the lovely Jadasa who manages our rental property. Any problem that we’ve had so far with the property was treated well within 24 hours, with super competent technicians being sent in. Jadasa makes us feel listened to and valued, and this is priceless!

Laure · 27 October 2023

Agent replied · 22 October 2024

Dear Laure, Thank you for taking the time to leave a lovely review regarding Jadasa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Daniel B has been a great help in securing our next property. The experience has been smooth and super quick which has been perfect! Very excited for the next chapter and for Daniel’s part in making it happen.

Yuen · 25 September 2024

Agent replied · 25 October 2024

Dear Yuen, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service from Jada

After some back and forth with my previous landlord, the property manager Jada Palmer entirely sorted the issue, she liaised with the landlord after the difficulty I was having. She was quick, efficient and had great all round service, can’t thank her enough for the attentiveness she showed to get this issue resolved.

Nn · 13 December 2023

Agent replied · 22 October 2024

Dear Nn, Thank you for taking the time to leave a lovely review regarding Jada. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

It is so refreshing to experience such high levels of professionalism and exceptional communication that this estate agents provides. Daniel in particular has been such an amazing help with our house search, and has been going above and beyond to try and help us find our new home. What amazing service, thank you so much!

C · 26 October 2023

Agent replied · 25 October 2024

Dear C Goulder, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Sagar P gives 5 stars service

Sagar P. Is on the maintenance team of Dexters. When we had a problem with the boiler he not only was reassuring, and emphatic, he was quick to fix the issue whilst providing great customer service! He was a star and took great care of us! Since we moved to the property Dexters manage, it has been an incredible experience!

Carolina · 6 June 2023

Agent replied · 22 October 2024

Dear Carolina, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sagar will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

5 star service

Great service from Rob C and Dexters Lettings Management team. They have managed my property for 5 years and it’s very reassuring to know that everything is efficiently handled. Importantly for me, they are totally supportive should there be any problems. They appear to be happy to take all the stress from my shoulders!

DIANE · 9 November 2023

Agent replied · 22 October 2024

Dear Diane, Thank you for taking the time to leave a wonderful 5* Google review. Rob will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent Experience

I had an excellent experience with Dexters Wimbledon Lettings team. They were personable, knowledgeable, efficient and professional throughout. Mark was particularly helpful. Thank you!

JL · 17 February 2022

Agent replied · 27 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

USE DEXTERS!

Dexters have been incredibly professional and helpful throughout our selling experience. Simon and Tom through to Megan and Verity with Billy and Conor also chipping in their help. They priced our house and made sure they delivered that price and ensured interest was maintained to make sure buyers were interested in these turbulent times. A pleasure to deal.

Sally · 27 July 2023

Agent replied · 22 October 2024

Dear Sally, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I have used the services of Dexters for renting and managing my flat.

I have used the services of Dexters for the past two years to rent and manage my London flat. They found me tenants quickly, have been wonderful with the tenants, have always been very responsive and transparent and they have given me great peace of mind while I have been away, working outside of London.

Stuart · 11 October 2023

Agent replied · 22 October 2024

Dear Stuart, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Dexters New Cross won Gold in The Trusted Agent 2026 awards.

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