Trusted Agent profile · Lewisham

Dexters New Cross Lewisham reviews

★★★★★ Great

2,178 reviews across 3 platforms

256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL

Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,178 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

375

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,800

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

I've been renting through Dexters for a year now and have never had a bad experience. Harry Lofthouse continues to be an amazing agent who regularly checks on us and how our current rental is going. He has always been there to answer any of our questions and help us out when we need it. Thank you Harry!

Melissa · 26 October 2023

Agent replied · 25 October 2024

Dear Melissa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Angie at Dexters

Great experience as a tenant. Easy move especially with all the admin required. All the areas, within the property, that needed looking into have all been carried out fast and efficiently; Thank you Angie, the property manager N10 London.

Richard · 24 October 2024

Agent replied · 27 December 2024

Dear Richard, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

Agent replied · 22 October 2024

Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

The best letting experience

Joe and his team at Dexters, Hackney arranged for our apartment to be marketed and let this month. It was an unexpectedly relaxed experience because Joe and the team were onto every detail to make it as easy and effortless for us as possible. A skilled, knowledgeable and very professional approach. Thank you.

Ian · 9 February 2024

Agent replied · 22 October 2024

Dear Ian, Thank you for taking the time to leave a lovely review regarding Joe and the team in Hackney. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Aisha Riley - Dexters Greenwich

Overall, I had a pleasant experience with the Dexters Greenwich office. The staff were friendly and always ready to help, making the tenancy process smooth. I’d especially like to highlight Aisha Riley, who kept in regular contact and supported us all the way through to the end of our tenancy. Her professionalism and dedication really stood out.

Ahmad · 20 October 2025

Agent replied · 22 October 2025

Dear Ahmad, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Anna, Stacie and Nitesh have been brilliant

Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.

Sanga · 20 May 2026

Agent replied · 25 May 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

After a pretty tedious journey of flat hunting for months, Daniel was such a huge help in securing us a home and one that we're actually excited about! Super responsive, transparent and went above and beyond to communicate and guide us through the process. Restored my faith!

Natty · 28 May 2024

Agent replied · 25 October 2024

Dear Natty, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thank you to Petros

After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!

James · 27 May 2024

Agent replied · 22 October 2024

Dear James, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team

5/5

Google

Phillippa and Linda did a great job in marketing and selling our flat. We had initially gone with another agency without a single offer in 3 months but the team at Peter James know the local market so well that after a week with them we had multiple offers. We are now in our new home and couldn't recommend Peter James enough. Excellent value, friendly and professional.PositiveResponsiveness, Professionalism, Value

Kate · 26 October 2022

Agent replied · 25 October 2024

Dear Kate, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Naomi Murdoch, Customer Relations Team

5/5

Trustpilot

Many thanks to Sonia De Abreu and her…

Many thanks to Sonia De Abreu and her team members in Dexters/Kingston for their swift efforts in securing us a Tenancy Agreement at the asking rent within days after instruction. They are also very helpful and responsive in arranging the pre-tenancy work to be carried out in our flat and this saves us lots of time and troubles. Sonia's leadership and her professionalism are very much appreciated. Will surely recommend Dexters to other landlords in Kingston.Connie Tam

Connie · 27 September 2021

Agent replied · 22 October 2024

Dear Connie, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

Agent replied · 22 October 2024

Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

Agent replied · 22 October 2024

Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

Agent replied · 22 October 2024

Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

We recently sold a house in Brockley using this branch. Our initial contact was with William Cornwell. We were extremely impressed with his professionalism and knowledge of the market etc. Our contact for the selling process was Kayleigh Burrett - she was very competent and organised. Responded to all our queries promptly and efficiently and kept us informed of the progress of the sale. She liaised, apparently effortlessly, with the buyers and their solicitors and us. The buyers first viewed the property on 21st September and the sale completed on 10th January - we thought that this was quite remarkable, especially given the hiatus caused by Christmas and New Year. Thanks for your hard work, Kayleigh! Bill and Jane

Jane · 19 January 2025

Agent replied · 22 January 2025

Dear Jane, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

I had the pleasure of working with Daniel, the estate agent in New Cross, while searching for a rental property in London. His professionalism and desire to help was not only greatly appreciated but also well admired by me and my partner. I highly recommend Daniel to anyone looking for a property in London.

Saad · 30 December 2023

Agent replied · 25 October 2024

Dear Saad, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great experience with Dexters Clapham South - Alfie

We had a great experience with Dexters Clapham South. Alfie really went above and beyond to help us find our perfect flat to rent. I’ve had some bad experiences with other agencies in the past but Alfie was attentive, really listened to and remembered our needs and requirements. We were able to secure our new flat within 24 hours of viewing the place and were guided through every step of the tenancy agreement process.

Vicki · 2 March 2022

Agent replied · 27 December 2024

Dear Vicki, Thank you for your review, and mentioning your experience with Alfie in our Clapham South office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Aaron Haffenden was absolutely wonderful to deal with.He’s incredibly friendly and professional and went above and beyond to make sure me and my partners move was as stress free as possible.I couldn’t praise him enough.

BrendaTheEnormous · 3 December 2024

Agent replied · 9 December 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Trustpilot

Brilliant service!

Dexters were extremely professional and had a great knowledge of the market. Really helped us secure our dream flat - special mention to Brandon who was a pleasure to deal with and extremely responsive throughout the process.

Will · 17 November 2025

5/5

Google

I know that lettings agents can get a bit of a bad rep and, whilst hunting for a home to rent with my partner, I was on the receiving end of frustratingly poor customer service. Pushy sales tactics and agents late to viewings were not an uncommon occurrence. We also faced agents with appallingly outdated knowledge of visas and European right to rent legislation, leading to one instance of flat out refusal to entertain putting my European partner on the lease. The experience with Peter James was the absolute opposite. Every interaction was quick, easy and to the point. From the viewing itself (which Michelle stayed well after hours to let us view after WE were late!) to the referencing and signing of documents, everything was slick and professional. During a time of life where it's all too easy to become stressed and overwhelmed Jack, Michelle and the rest of the staff at Peter James were never one of the hurdles we had to navigate. One of the only certainties during our entire move was that Peter James would be a friendly voice on the end of a phone call ready to help when we needed it. If you want a lettings experience with warm, attentive and accommodating staff I cannot recommend Peter James more. Well done chaps. Thank you so much and keep it up! Stephen and JoelinePositiveResponsiveness, Professionalism

Stephen · 9 January 2021

Agent replied · 8 January 2025

Thank you Stephen for the wonderful review and taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark, kind words like yours makes our job worth while. Wishing you all the best!

5/5

Trustpilot

We rented our flat through Dexters…

We rented our flat through Dexters Estate Agents. We stayed for a year in this flat we rented. When we had a problem, the company returned immediately and the problems were solved. We didn't have any problems leaving the house either. Everything was professional. Many thanks to Matteo, Graziana, Ervin and Angelo from the Dexter Muswell Hill Office. Our London experience was nice with them.Yavuz & Özge Çobanoğlu

Yavuz · 9 November 2022

Agent replied · 22 October 2024

Dear Yavuz, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Muswell Hill office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I recently viewed a studio flat with Felicity at Dexter’s New Cross and she was professional, friendly, and helpful throughout. She kept me up to date on changes to the viewing times and was prompt with communications and updates.

C · 17 March 2026

Agent replied · 17 April 2026

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Jonathan has been an amazing agent during this whole process. Since day one he did whatever was possible to get the right place for me. He answered my 300 questions and helped me to make the right offer. Finally we got the flat I really wanted! He has been checking every single detail for me to be comfortable in my new house. Can’t thank enough! I’m really grateful!

Paola · 26 October 2022

Agent replied · 25 October 2024

Dear Paola, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards,Naomi Murdoch, Customer Relations Team

5/5

Google

Shout out to Neelam! She was incredibly helpful and so kind over the phone. The best experience with an estate agents to date, genuinely lovely :) The property market wasn’t very healthy when we were looking to rent as students, Neelam offered a level of professionalism I haven’t seen in a while and helped us greatly!

Jodie · 26 October 2023

Agent replied · 25 October 2024

Dear Jodie, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Quick response

Quick response, always clarifying any questions, a very good agent.

KatherineFilpoJaquez · 12 October 2026

Agent replied · 16 October 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

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Questions about Dexters New Cross Lewisham

Has Dexters New Cross won any awards?

Yes. Dexters New Cross won Gold in The Trusted Agent 2026 awards.

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Tell us what you need and we'll put you in touch. Dexters New Cross hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.

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