Dexters New Cross Lewisham reviews

★★★★★ 5/5

Google

Dealing with this agency, and more specifically with Harry Lofthouse was an absolute pleasure! He made us feel listened to throughout the renting process and helped us to secure the property we had our eyes set on. We couldn't be happier with our experience, so I'd definitely recommend for you to contact Dexters if you're looking to move or to let your property

Ariane · 26 October 2023

★★★★★ 1/5

Trustpilot

Hampstead Branch

The service at Hampstead branch is very poor. We were showed two properties in the area by Luca Worley. There was no follow up after the viewings for feedback. He was unable to answer some questions during the viewings which was fine. He said he would find out but this did not happen. We had to contact him almost a week later to express our interest in the properties and follow up on the questions. Communication with him was not great. His emails were curt. I think Dexters could provide some basic training for their staff on communication and negotiation skills. I would certainly not recommend Dexters to any potential sellers or buyers. A very typical high street estate agent.

Chris · 8 March 2022

★★★★★ 5/5

Trustpilot

Thank you Dexters!

The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!

Sarah · 25 September 2023

★★★★★ 5/5

Trustpilot

Competent advice is worth a lot

A friend of mine who bought a flat in Pimlico recommended Dexter. She was right. They sent me Hannah to help me sell my second home. Being a foreigner and not too familiar with the procedure of selling property here, I got fully informed by Hannah, and more: She told me where to find governments info at internet which was very helpful. When it came to evaluation, Hannah had already found out in advance about the value of comparable property in the area and showed me figures of the differing asking and actually selling prices. She suggested a selling price range and I feel much safer now to continue with my first selling in the UK. Hannah is highly competent and experienced which is very reassuring for me. Thank you, Hannah!

Christine · 1 March 2022

★★★★★ 5/5

Trustpilot

Thank you to Alistair Maclean for…

Thank you to Alistair Maclean for making our shared client's sale transaction run as smoothly as possible. Alistair went above and beyond to achieve a successful outcome for our mutual client. Alistair's assistance on the sale was greatly appreciated and I look forward to working with Alistair again the future.

Sophie · 12 July 2024

★★★★★ 1/5

Trustpilot

The Most Unprofessional Property Management.

If we could give 0 stars we would. Dexters have been absolutely awful and by far the least professional estate agent we have come across in numerous rentings in London. A combination between a high senior manager at a local restaurant chain and Dexters as a property agent, should have made for a great combination of professionalism and attention to detail. Instead Dexters have shown the processes and procedures in property management are certainly there to be broken by them (repeatedly over and over again). The highly professional executive only seems quick and more importantly cheap fixes meaning any issues are reoccuring as they do not get resolved first time. Dexters have a designated Maintenance e-mail within their property management team which we were advised we should use. We contacted them on the Monday and by the Friday, there was still no further response. We contacted Charlie, the Property Management Director to be told we were lucky to have reached him and blamed us for not doing more in contacting them. However did confirm receipt of the email but no reply made. A garage confirmed to be in perfect order on moving in had a leaky roof discovered 2 weeks after moving in creating execssive damp then mould inside. The roof was fixed but nothing was done inside to help alleviate the dampness. We were eventually told by Charlie to store our items inside the flat as nothing more would be done to assist us having already thrown away items with mould on. Items were moved inside and cleaned into designated storage locations including a built in wardrobe. Due to issues later confirmed to be dampness within the existing external walls which were located immediately behind the wardrobe and other areas of the flat, mould came and we lost significantly more items due to our belongings being covered in thick mould, including professional photos our two year old daughter. We contacted Dexters once again but despite it being a "cheap fix" previously, Dexters issued for a surveyor to come and check the issues. Costly improvements (£1500) were recommended with the report stating clearly it was an issue beyond tenants control. Numerous senior managerss and a Director blamed this issue on us as tenants for not cleaning behind a wooden built in wardrobe onto an external wall. Not sure how they believe this to be possible? GDPR rules have been continously abused with our personal contact details being shared with numerous contractors without being aware of such matters and contract rules being broken on numerous occasions. Lindsey, The Senior Property Management Manager sent an identical email to both ourselves and to the new tenants with the information being factually wrong for both parties. Again, showing that they really do not have a professional working behaviour.We finally dealt with Adam who agreed that there were mould issues as a result of the property/ maintenance. Adam informed me he would call me back once be had spoken to the landlord regarding these issues that finally admitted their were faults within the property from his own check. This was after having breathed mould in areas of the property that could not be cleaned (only one of two solutions/ support provided - the other being opening windows for a built in wardrobe) for over 3 months with a 2 year old daughter too. After 3 weeks since Adam's initial contact to say he would contact us again after going back to the landlord again as he had not done so personally, still no response. We handed our keys back yesterday but no process to confirm receipt of collection or response regarding the check-out.Overall, do not trust Dexters with maintaining your property as a landlord as slow to action any agreed jobs. As a tenant, they break any procedure they feel like for their own benefit. Their service is appalling and the suits may look smart and professional but their standards level of service are beyond the poorest we have encountered in 5 rental properties.

Marc · 24 February 2022

★★★★★ 1/5

Trustpilot

Do not rent or buy with Dexters in the new builds at Oaklands Rise NW10 6FJ !!! It is not safe to live there and you will experience many issues.

Do not rent or buy with Dexters! They threatened me to take me to court if I do not delete this review. The local MP is involved & concerned I am one of 600 residents who have been without hot water and heating for 4 days, from 14th Feb to 18th Feb 2022. The law says clearly to not leave anyone without heating and hot water for more than 24 hours. We were all left without heating and hot water for 96 hours and no compensation.When I moved in on the 1st December 2021 I did not have heating and hot water for 4 days also. Dexters did do nothing. I got very sick. The only reason why I managed to get heating and hot water after 4 days - it would otherwise have taken much longer - was because a worker gave me the number of the plumber and I could call him. There is a Japanese woman in my block. She has a baby and she did also not have heating and hot water when she moved in and she was very distressed. This is another example of so many which shows that Dexters are not able to manage the new built properties.Other residents reported that they did not have a toilet flush for 3 days.Others had a washing machine that was not working.It is a disgrace how Dexters handled the heating and hot water blackout. And also all the issues with appliances not working : I WILL BE MOVING OUT EARLY WITHOUT PENALTY.Do not rent or buy with Dexters!On the morning when the hot water and heating were no longer available, I complained and complained to Dexters. I urged them to inform all residents which they finally did only in the afternoon.Our flats were built in an area that is totally unsuitable for residential buildings. Only after I had moved in, did I find this out. Thames Water have major water ways in this area, HS2 have a major building site next to us, there is the Union Canal right next to us, so it was foreseable that the area is prone to flooding. Some residents say that HS2 digged into us, and that this is what caused the only plant room for all the buildings to get flooded (all the pipes and electronical equipment were under water and it took 4 days and nights to pump the water out). Other residents say that they heard that Thames Water are pushing water back to us.Nevertheless, as one London developer explained to me, we live on sort of an orange filled with water. He believes that all the buildings will sink in.Some residents have water coming in as the roofs are leaking. The kitchen furniture is broken open at the bottom in my flat and others. My balcony lock is broken, and the same in other flats.A resident who helped to built the new flats says that there were many issues from the start. Some residents do not have water at certain times. In one building there is only 1 lift. All residents were told by Dexters that shops would open, soon. I was told that a supermarket and other shops would open within 3 months, i.e. in March. All residents are furious about this. One resident said that the promise that Dexters made to them that shops would open was the reason they moved in.Also, residents provided evidence on our private residents' chat that Dexters were untruthful and acting unethically with regards to the price for the rental of the flats.Several tenants said that Dexters quoted first a price to them and then raised the price, so that they ended up paying the higher price. Dexters told me that I cannot get any rental contract below a 2 year term. I found now out that they gave 1 year term and 6 month term to others. They did not tell the truth, yet another example.I will be moving out early. This is not an individual case or issue. Residents say that incidents are happening all the time, it is ongoing.My friends are shocked and urge me to look for a new home. It is not safe to live here. Dexters sold the flats as a luxury development. Notting Hill Genesis who built it have no experience with non social housing and it feels like living in social housing and not like luxury. Dexters did not tell me that social housing tenants would be living here and pay a third of the rent that I pay. I pay almost 2000 Pounds in rent and 200-300 Pounds per month for heating and hot water.It is scary. Will this be a new Grenfell? Avoid Dexters like the pest. There was strong opposition against building these new flats.They put up 4 shower cubicles on the street which are still there. You need/ed to book online and the online booking system does not work. So, imagine:you leave your flat. You go out onto the street. You enter the shower cubicle, in winter, outdoors. You undress. You take a shower, outdoors. You then dress and get back to your flat. What better way is there to catch Covid than this?The thick cables from the emergency generators that was put up run over the pavement and through an open door, which obviously delights the rats as they are invited in.The generators cause noise pollution. The trucks that pumped the water out did also.

Reni · 23 February 2022

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I recently called the Dexters Hampstead office with regards to my property search as I am looking to relocate from up North, and was very impressed with the advice and customer service I received. George was extremely helpful and knowledgable, and seemed far more interested in what I was looking for than any other agent I’ve dealt with. Although I have not been able to travel down to London for viewings just yet, I look forward to continuing my search with George and with Dexters in the coming weeks.

Chloe · 17 February 2022

★★★★★ 5/5

Trustpilot

The Dexter team at Cricklewood have been fabulous…

The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.

David · 15 February 2022

★★★★★ 5/5

Trustpilot

Chiswick Lettings

I am so impressed by the support I have had in finding the ideal property. Jess has been so efficient, professional and friendly and found the perfect place for me within the space of a week. I’ve been delighted with my experience, it has been the most effortless property search I have ever had thanks to Jess and the team’s dedication. I felt listened to throughout the process and it has been a pleasure working with Dexters Chiswick, would highly recommend, thanks Jess and team!

Kirsten · 14 February 2022

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!

Sarah · 11 January 2024

★★★★★ 4/5

Trustpilot

My experience with Luke from Dexters…

My experience with Luke from Dexters Muswell Hill has been great! Although we are yet to reach a rental agreement on a property, throughout the process so far Luke has been polite, friendly and exceedingly helpful in answering our questions and taking into account our requirements when suggesting suitable properties for us. I would recommend these guys to anyone looking in the area and am confident that going forward Luke will help us to find our next home.

Tris · 20 May 2022

★★★★★ 5/5

Trustpilot

Supportive staff

Malachi Murray always responds to our emails quickly and efficiently. We have received great support.

Maria · 15 October 2026

★★★★★ 1/5

Trustpilot

Very unprofessional staff

I contacted Dexters Finchley to view a house in the area and they gave me an appointment to view the property at 2pm. The agent (a lady) showed up 10 minutes late (it was raining and she was driving); the lady was unprofessional, she didn't say a word whilst in the property, didn't explain anything unless I asked questions: very awkward. I should have realised how unprofessional they are there and then but as I wanted to get the house I requested a second viewing with my daughter to which they showed up 10 minutes late again (raining again). The agent asked me if I wanted to put an offer and because my daughter liked the property (I was not convinced) I put an offer down which was accepted. They then called me to ask me why I didn't put the deposit down and I explained I read their conditions and was not convinced and this other guy started chatting and as I was very reluctant asked me to view property again the same day which I did and they were late again. I confirmed my offer which was already accepted and asked for a link to pay and they didn't reply until the following day. I then received an email stating that the same afternoon of my 3rd viewing (that they convinced me to do as the landlord already accepted my offer) they had 4 viewings and got 2 offers and one of them was better than mine (!) as the guy offered to redo the whole property with his money (which I didn't even know could be an option as they kept saying: the landlord will redo this and that) so the landlord decided to go with these people instead of me. They are awful people. They play games. Had they told me they were having 4 viewings before my 3rd viewing, I wouldn't have gone as I thought my offer was accepted so the confirmation I gave them that evening represented a done deal, a formality. They are unprofessional. They ruined 3 days of my life and my whole week. I was back to sq 1 looking for another property and now I found it with another more professional agent (who was on time for the appointment to start with).

Isabella · 19 February 2026

★★★★★ 5/5

Trustpilot

Great experience

We've had a great experience working with Leighton Hanson. This is our first time as landlords, and he has helped to make everything smooth and easy to navigate. Along with the team, Leighton quickly helped us to find good, reliable tenants who were happy to commit to a long-term lease. Over the months when Dexters has been handling things for us, Leighton has made himself very available to answer questions. When any issues have come up, he has found solutions. We can recommend working with him.

Emily · 19 February 2026

★★★★★ 5/5

Google

Huge thank you to Michael who helped me and my partner throughout our property search. We initially had a property fall through, which squeezed timelines massively. Michael was proactive and extremely helpful in showing us more properties and went above and beyond to organise an earlier move in date than the landlord had originally planned. Highly recommend! Thanks so much!

William · 16 May 2025

★★★★★ 4/5

Trustpilot

Hardworking, communicative and know their stuff

Sold my family's Chelsea flat through Dexters late last year (2021) and was very happy to work with Percy, Hugh and the team. Highly personable and pleasant to deal with, I always felt treated as an individual (and partner in the sale process) rather than just another punter. Good listeners, which is very important and in my experience quite rare.Also I found the wider support team at Dexters very responsive and on-the-ball (I never had to wait more than an hour for a reply to an e-mail or text...usually came within minutes). Bottom line: Really know their stuff and fought hard to get the highest price possible in a challenging market environment, including creative approaches to marketing and providing help and advice above and beyond the "call of duty" (e.g. helping with move / clearing flat etc.) Recommended!

Bruno · 26 January 2022

★★★★★ 5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

Tamara at Dexters has been extremely…

Tamara at Dexters has been extremely helpful and professional and I am incredibly grateful for her help and support she has offered to u in the last two years. I highly recommend Tamara's and Dexters Management Service. 5 star service at all times

Viktor · 25 October 2024

★★★★★ 5/5

Google

I have been in recent contact with Daniel from Dexter’s and they’ve been outstanding in their services in searching and securing us viewings of rental properties. In my opinion, they go above and beyond with clear communication, insightful and very helpful tips with a level of empathetic security: fighting for our corner. Thank you Daniel

Eva · 29 March 2024

★★★★★ 5/5

Trustpilot

Shout out to Jessica Carson…

Shout out to Jessica Carson for her great help this past week. Jess is an an excellent communicator and was a pleasure to deal with from start to finish, smoothly and quickly negotiating a rent increase acceptable both to myself (landlord) and the tenant on my north London flat. And thanks for the maths lesson too. Hopefully I now know the difference between £1,250 and £12,250.....

Gavin · 13 July 2023

★★★★★ 5/5

Google

Thank you to Philippa and Linda. We had the opportunity to visit the property we bought before the property was advertised. We were delighted to have this opportunity as it is our first home. Unfortunately we had a very difficult and slow solicitor. This however was not the problem it could have been thanks to Philippa and Linda who always kept an eye on the process and chased our solicitor or the seller’s solicitors to keep the sale moving. As a result we managed to complete before the end of the stamp duty holiday and this was definitely helped by Philippa and Linda’s perseverance. During the stressful process they always provided us with reassurance. I strongly recommend to contact them if you are looking to buy a property, you will be in safe hands.

Marie · 9 January 2022

★★★★★ 1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

★★★★★ 5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024