Trusted Agent profile · Lewisham

Dexters New Cross Lewisham reviews

★★★★★ Great

2,178 reviews across 3 platforms

256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL

Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,178 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

375

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,800

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Google

Jack was so helpful & easy to talk to about my property search

Eliana · 16 October 2025

Agent replied · 22 October 2025

Dear Elaina, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Asma

5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

Agent replied · 22 October 2024

Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

Agent replied · 22 October 2024

Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Sandra could not have been more professional, patient and understanding. She kept us informed about the progress of the sale and was always available to answer our stupid questions. We had not sold a house for forty years so the whole process was a mystery to us. She held our hand through the three month transaction and bought it to a successful conclusion. Thank you Sandra, I don't think that we would have got there without you.PositiveResponsiveness, Quality, Professionalism, Value

Jack · 26 October 2021

Agent replied · 25 October 2024

Thanks for leaving such a lovely review Jack, and mentioning Sandra. We’ll be sure to share your praises with her. All the best for the future!

5/5

Google

When we purchased our flat four years ago, Peter James were the agents appointed by the vendor. We had such a great experiance with them, that we decided to appoint them for the sale of the flat four years later. Philippa, Linda and Sandra where all fantastic through what was a fairly stressful experiance. Professional and responsive but also incredibly understanding and friendly. We'd highly recommend them to anyone looking to sell in the New Cross area. Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value

Freddie · 26 October 2021

Agent replied · 25 October 2024

Thank you Freddie for taking the time out of your busy schedule to write your review of your experience, we really appreciate it. We will pass on your praise to Linda and the team at New Cross. All the best!

4/5

Google

I'm now a tenant with Peter James, having moved in a few days ago. My first point of contact, Billy, was fantastic and went above and beyond to secure the tenancy for me. I was then transferred over to Jodi who was amazing from start to finish while she sorted the tenancy agreement out for me, can't fault her at all. I also spoke to Michelle and Jack during this process who were great and really responsive as well whenever I needed them. Also, upon receiving my tenancy, Debby had done a very thorough and detailed inventory. The flat itself has been very looked after and painted and decorated nicely. There are no safety issues and defects. The property is well managed. I've read past reviews and was surprised as I haven't had major problems with Peter James, my process wasn't easy due to my own circumstances, but they've never given me any major issues. Unfortunately, I only gave it one less star as sometimes communication has been ignored and had to chase up things a few times. Overall, I would recommend these guys to everyone. Thanks to all at Peter James :)

Tania · 26 October 2021

Agent replied · 25 October 2024

Thank you Tania for taking the time to write your review. We are very glad to hear you had good service and we will strive to improve our communications going forward. Thank you for the recommendation too! Hope to see you again soon!

5/5

Trustpilot

Excellent service

It has been a little more than a year that I have been renting with Dexters. The team at Teddington is extremely helpful, professional, and accommodative. The excellent service provided by the team including Marc Hedges, Sean Noble, Joshua Evans, and Sophie Yeates over the last one year has really made my tenancy a pleasant experience. The property management team, led by Bethany Stewart, is also extremely good and you can expect to get any household repairs required in your rented property sorted very quickly. I'd definitely recommend Dexters for all your property sales and lettings related help and advice.

Rudra · 21 October 2021

Agent replied · 27 December 2024

Dear Rudra, thank you for your 5* review. We are thrilled to see that you have had a great experience with the team in our Teddington office and hope we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

We were incredibly impressed by Petros…

We were incredibly impressed by Petros exceptional skills and knowledge. Their deep understanding of trends helped us make informed decisions. We truly felt we had the best realtor guiding us, ensuring we got the best deal.

Sri · 12 May 2026

Agent replied · 25 May 2026

Dear Sri, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma

4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

Agent replied · 22 October 2024

Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

Kayleigh was by far the most professional, friendly & knowledgeable estate agent we dealt with during our search as first-time buyers. Communication was great through-out after our offer on the ideal property was accepted, with the whole process being relatively stress-free & seamless.

Stevy · 25 September 2024

Agent replied · 25 October 2024

Dear Stevy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

Peter James have been so supportive and helpful in the process of securing our next flat to rent locally in the Telegraph Hill area. In particular I would like to thank Saffron Scanlon who has been very attentive to our needs and explained every part of the process to us. Moving house and dealing with estate agents can be stressful but I have to say this experience has been stress-less! Thanks Saffron!

Anna · 26 October 2022

Agent replied · 25 October 2024

Dear Anna, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our New Cross office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

Agent replied · 22 October 2024

Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jess Lynach is a property manager at…

Jess Lynach is a property manager at Dexters in St. Margaret’s, Richmond and she’s absolutely brilliant. From the way she speaks to the way she manages the property we are renting, she is just delightful. She got the job done beautifully and her communication is right on point and very polite. I highly recommend her and I’m sure you are not gonna be disappointed in working with her.

Andreea · 13 March 2023

Agent replied · 22 October 2024

Dear Andreea, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great job!

I just purchased a house through Dexter’s Tooting office. Margaux was simply fantastic! The whole experience, from first viewing to completion, was handled in a professional and friendly manner. She helped me through every step of the process, going above & beyond and keeping the ship steady and moving in the right direction. The process would not have been as smooth without her help! Thank you to Margaux & the rest of her team!

FS · 22 July 2022

Agent replied · 22 October 2024

Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Ealing

Dexters Ealing, have been an excellent letting agent for me over the last 20 years. In particular - Christian Pengelly, has been fantastic in resolving any issues with my tenancies and providing prompt responses to all of my questions and ensuring my landlord experience has been smooth as possible.

Vick · 16 September 2026

5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

Agent replied · 27 December 2024

Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I viewed a property with Felicity this evening. She was incredible! The most genuine estate agent I have met this far. She is part of the reason that I want to take the property. 100% professional whilst also being a lovely,warm personality.

Charlie · 17 March 2026

Agent replied · 17 April 2026

Dear Charlie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

I just want to say a big thank you to Michael Mason at New Cross Dexters, for is help and support in finding me the perfect property, he goes the extra mile over and beyond to make sure my request were met, I really appreciate the service. thank you.

Oneal · 28 May 2024

Agent replied · 25 October 2024

Dear Oneal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

Agent replied · 22 October 2024

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Terrific 🙂

Moved into a rental property recently and Dexter’s are hands down the best property agency I’ve experienced. We had a long list of requests and our property manager Nabil has been incredibly helpful and responsive. ⭐️⭐️⭐️⭐️⭐️

JD · 20 December 2024

Agent replied · 22 October 2024

Dear JD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

Agent replied · 22 October 2024

Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

Agent replied · 27 December 2024

Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

Agent replied · 22 October 2024

Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Neelam from Dexters is so friendly, helpful and completely understanding of our situation to look for a place to rent within our budget. She took down important information so she could look for the right for us and she is so easy to talk to. Thank you so much Neelam for looking for the right flat for us!

SK · 26 October 2023

Agent replied · 25 October 2024

Dear SK, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Neelam, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters New Cross Lewisham

Has Dexters New Cross won any awards?

Yes. Dexters New Cross won Gold in The Trusted Agent 2026 awards.

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