Trusted Agent profile · Lewisham

Dexters New Cross Lewisham reviews

★★★★★ Great

2,176 reviews across 3 platforms

256 New Cross Road, London, SE14 5PL, Lewisham, SE14 5PL

Dexters New Cross's office in Lewisham, at 256 New Cross Road, is rated 4.4 out of 5 across 2,176 reviews on three platforms, including 375 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

375

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,798

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Dexters New Cross hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.

What do you need help with?

Awards

The Trusted Agent 2026 results for Dexters New Cross, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Trustpilot

While we couldn’t quite find the…

While we couldn’t quite find the perfect match, Katie from Dexters in Chiswick was incredibly helpful during our property search. In fact, we think she might just be the best agent in the world! Her dedication and support were invaluable throughout the process. If you’re on the hunt for a property and want an exceptional agent, Katie is the one to turn to

Emre · 21 January 2024

Agent replied · 22 October 2024

Dear Emre, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters Tooting are brilliant

We just sold our home with Dexters Tooting and they were incredible from start to finish. I was wary about estate agents generally but Dexters quashed all my doubts immediately. They offered us a very competitive valuation and a great rate and they were so quick to set up photos and organise viewings. The sales team were courteous and informative throughout when organising viewings - giving us plenty of notice and being very communicative. Big shout out to Margaux who managed our sale and Esta who progressed our sale with the solicitors - incredible communication and speed throughout the process. Dexters Tooting are giving estate agents a great name - would recommend in a heartbeat!

Peter · 16 August 2022

Agent replied · 22 October 2024

Dear Peter, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Myra Mettam has been my point of…

Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!

Jane · 28 October 2023

Agent replied · 22 October 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra and Sebastian. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The house hunting process with Dexters has been such a surprisingly smooth journey. Kayleigh at the New Cross office has been so efficient and helpful. Any questions during viewings (which often never end up being answered) or any queries I had along the way, she provided ample information on and always kept me fully informed and updated. Thanks Kayleigh

PBankole · 29 March 2024

Agent replied · 25 October 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team

5/5

Google

Kirlon Sanchez was the estate agent who recently showed me a flat and I was impressed with his level of competency. He is a really polite person, has a substantial knowledge about the property market and provided me with all the additional information I requested in a timely manner. I wish all estate agents in London had the expertise and interpersonal skills as Kirlon Sanchez has.

Liz · 26 October 2023

Agent replied · 25 October 2024

Dear Liz, Thank you for your kind comments regarding the New Cross team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent service from Richmond branch

Dexters Richmond went above and beyond to assist us in the process of selling our flat. They provided great advice, found potential buyers quickly and were very active in the conveyancing process to ensure our sale got over the line. Would recommend their services for any property sale.

K · 5 October 2024

Agent replied · 27 December 2024

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

I purchased a property with Dexters…

I purchased a property with Dexters Westbourne Grove recently and the general experience was a nightmare for both myself and the agents. I worked with Charlie who was FANTASTIC - he actually managed to save the sale at one point through amazing negotiation skills. I feel like Charlie went above and beyond to get this deal through and he kept me up to date regularly even outside of office hours which I was extremely grateful for. When the time comes to sell this property I will be calling Charlie specifically to handle it :)

Georgina · 27 July 2022

Agent replied · 22 October 2024

Dear Georgina, Thank you for your 5 star review, and mentioning your experience with Charlie in our Westbourne Grove office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kayleigh was absolutely fabulous the whole way through the process of buying my first flat! She also really helped me fight with my solicitor to get the exchange through, something she didn’t have to do at all. Highly recommend her and the team at Dexters

Madi · 19 November 2024

Agent replied · 23 November 2024

Dear Madi, We really appreciate you taking the time to leave such lovely comments about Kayleigh They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Trustpilot

We had a very positive experience with Rai

We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!

Flaminia · 9 October 2026

5/5

Trustpilot

Petros was exemplary…

Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.

Nathan · 30 April 2024

Agent replied · 22 October 2024

Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

Agent replied · 27 December 2024

Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Superb Team at the Tooting Branch!

The Tooting branch have been excellent from start to finish with the sale of my Grandmother's house. It was a very tough period of time for myself and had felt very daunting. From the day I met with Gaz and worked through the sale alongside Esta and team they have been so supportive, professional and all round superb. The team are very down to earth and provide an excellent service. Esta has been fantastic and kept me up-to-date at all stages throughout, which made this process a smooth transaction. I wish Esta and the team all the best and would 100% use Dexters again. Thank you! :)

ML · 15 July 2022

Agent replied · 27 December 2024

Dear Mary, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Tooting office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Highly recommend the Tooting team

We have been delighted with the service we have received from the Tooting team while selling our house. First off they valued the property higher than other agents and were confident they could achieve near asking, which they did before the property even hit Rightmove! Between accepting an offer and exchange the regular updates from Esta was greatly appreciated and made sure everyone kept on track. Thank you Gaz, Alice, Esta and team - you’ve been a pleasure to work with!

Lyndsey · 4 July 2022

Agent replied · 27 December 2024

Dear Lyndsey, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

Agent replied · 22 October 2024

Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

5/5

Google

Jack Dixon and the team at Dexter New Cross Office have been so helpful to me over the past year while I have been trying to deal with my uncles property. Jack is always professional, efficient and informative. I would highly recommend Jack and the team at Dexters.

Fleur · 25 September 2024

Agent replied · 25 October 2024

Dear Fleur, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

2/5

Trustpilot

They just don't care

Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....

Ed · 27 June 2022

Agent replied · 27 December 2024

Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Emma Kilpin at Dexters was so helpful…

Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.

Nicolas · 16 February 2024

Agent replied · 22 October 2024

Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Harry has been super helpful through a really stressful situation. I give him the big 5 stars because he is really good at communicating, if I need to find out more information I know I can ring him and he will answer straight away, which you don’t often get these days! A really nice guy, you should be happy to have him on your team.

Harriet · 26 October 2023

Agent replied · 25 October 2024

Dear Harriet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Monika of Dexters

Monika is a very professional and capable person!Since I am not residing in the UK I very often have to deal with various issues regarding my flat in London and Monika is the person who sorts out in a very quick and professional way all issues!

Elena · 23 October 2024

Agent replied · 27 December 2024

Dear Elena, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Dexter managed a very difficult…

Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.

Arianna · 21 October 2023

Agent replied · 22 October 2024

Dear Arianna, Thank you for taking the time to leave a lovely review regarding Shayan. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I am currently hunting a house for rent in New Cross with the help of Harry Lofthouse, and I wanted to provide some feedback. Harry was extremely professional and knowledgeable, guiding me through the property and answering all my questions with patience. His attention to detail and friendly demeanor made the experience enjoyable, and I would highly recommend him as an agent.

Pooja · 26 December 2023

Agent replied · 25 December 2024

Dear Pooja, Thank you for your kind comments regarding Harry and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I had the privilege of collaborating…

I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.

Ali · 4 December 2023

Agent replied · 22 October 2024

Dear Ali, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Muswell Hill Office

The Muswell Hill office staff have been really helpful, going above and beyond. In particular Monika

Anonymous · 18 October 2025

Agent replied · 22 October 2024

Thank you for taking the time to rate your service with our Muswell Hill office. We appreciate you posting this. Kind regards, Asma

5/5

Trustpilot

Dexters Kingston

The director Sonia at Dexters Kingston was absolutely amazing in helping me to resolve my tenancy deposit issues with the landlord. Sonia is very efficient and understanding and everything was communicated in a professional manner to come to a fair and positive resolution. Thank you Sonia! I am truly grateful for your time and effort

Donna · 16 May 2024

Agent replied · 22 October 2024

Dear Donna, Thank you so much for your 5* review and kind comments regarding Sonia in our Kingston team. If we can be of any assistance in the future, please do not hesitate to contact us. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters New Cross's Google reviewsLeave Dexters New Cross a review

Questions about Dexters New Cross Lewisham

Has Dexters New Cross won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters New Cross, Lewisham won Gold.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Dexters New Cross hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent