Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBryan & Keegan did a fantastic job selling our property, it was under offer in eight days. Michelle, Ellen and Jamie helped keep the sale moving, checking in with us, our buyers and the solicitors every step of the way. They understand the market and have great experience in selling properties in the area, which enabled them to provide valuable information, guidance and insights. They came highly recommended by our neighbour and have an amazing reputation with anyone who has used them.
Mandy · 26 July 2024
★★★★★ 5/5
GoogleGreat customer service - answered any questions I had promptly and were able to deliver the services I requested including viewing the property a number of items to take measurements etc. I dealt with Lauren and Jon and both were excellent
Daniel · 26 October 2019
Agent replied · 24 October 2024
Thank You Daniel. I hope you are settled in now. 😁 …
★★★★★ 1/5
GoogleLazy, aggressive and incompetent
We signed a six month tenancy with the agency in Crofton Park. A one bedroom flat with a garden SE London. Whilst waiting to sign the tenancy we had constant and coherent communication.
The staff started by being very friendly and welcoming. Phone calls and emails to update us on communication with the landlord and so on. As soon as we had signed, paid the deposit and picked up the keys the communication stopped. We arrived at the property and work that had been agreed upon was not complete. We called, visited the local branch and emailed requesting them to do work/clear up after work they had done badly. We heard nothing. For two months we tried and tried to seek a resolution. The agent we had signed with had been fired. We then spoke with Jon but he quickly passed us on to Rob then to Paula in another office. All staff members all claiming it wasn't their department.
We then got contacted telling us they had decided to do some work on the house and needed access to the kitchen, bathroom, garden and bedroom. That 2 or 3 men would be working at the house for two week or potentially longer. They didn't ask if it was ok with us. They called just to let us know and ask if we wanted the work to start Friday this week or next. . We insisted they must wait. Our tenancy had only 3 months left but they insisted it had to start this week or the next. This is during the COVID-19 pandemic and they offered us no alternative accommodation despite us working from home and not being able to use the kitchen or bathroom for an indefinite amount of time. We were very upset and had to seek legal advice to block them from going ahead with the work. When I informed them I had requested advice from a property solicitor they finally backed off.
We then asked them again if they could do the work that we had been requesting since we moved in. Again the communication went silent.
When leaving the property we were charged for a long list of repairs. features that had been broken when we moved in. Repairs we had been requesting they carried out for us throughout the six months tenancy. We raised these issues with them and heard nothing.
Emmet · 25 October 2021
Agent replied · 24 October 2024
Dear Emmet,
When you viewed the property you were advised that work was being carried out in the garden. This work was instructed by the insurers of the property.
We invited you view the property after the work was carried out, and before the tenancy was signed, however you decided not to. I would be happy to publish the email (with your consent).
Its worth noting that the member of staff you mentioned was not fired at all. They left the company on good terms and its completely wrong to imply otherwise.
Two contractors were sent to pick up debris that had been left by the insurers contractors when removing bushes and shrubbery. We also sent a contractor to attend to bleed radiators on the day your request was made.
We were instructed by the freeholder of the building that the insurers wanted to carry out further work at the property the property due to dealing with potential subsidence.
We were not given any advance notice so passed on their request to you. This work was prioritised by the insurers and considered essential to protect the structure and fabric of the building. We have structural reports confirming this.
As the property was subject to lease, we would be expected to comply with the terms of the head lease and in some scenarios the requests or actions of the freeholders.
The "long list of repairs" you referred to were deductions put forward based on a check in & check out report, which had seen and agreed to. You disputed the costs and the matter was sent to arbitration.
The panel decided that the majority of the deductions that had been put forward were vindicated and awarded the landlord costs of approximately £500.
I would be happy to publish the adjudication results which references the tenancy breaches and awards which would no doubt add a little more balance to this......
★★★★★ 5/5
GoogleBryan and Keegan have been managing my property for the last 15 months, and I’m very happy with the service I am receiving with the management team, especially Amy, who has gone above and beyond. Thank you Amy
Ellen · 26 October 2019
Agent replied · 24 October 2024
Thanks Ellen, hopefully we can continue the good work.
★★★★★ 5/5
GoogleMy partner and I recently bought a property marketed by b&k brockley. Honestly they were amazing, incredibly responsive and went out of their way to help, even on moving day. Shoutouts to Ellen and Jamie who were endlessly helpful.
Mike · 8 November 2025
★★★★★ 5/5
GoogleJust sold our house and bought our new one through Bryan & keegan- honestly an amazing experience from start to finish. Jamie has completely changed my view of estate agents! He is the most dedicated and hard working guy - available literally 24/7. And then there is Ellen who gets everything behind the scenes sorted- nothing was ever too much trouble. A real double act! Thank you both x
Sophie · 24 September 2024
★★★★★ 4/5
GoogleI would have no hesitation in recommending Bryan & Keegan if you're buying a home. I''m delighted that Rob was able to guide me through the entire process from start to finish!
Magda · 26 October 2019
Agent replied · 24 October 2024
Thank you for the kind words Magda. I hope you are enjoying your new home
★★★★★ 1/5
GoogleAn absolute waste of time thanks to the incompetence of Bryan & Keegan staff who are punching far above their weight.
After a viewing which the estate agent was half an hour late to and then outright rude to us, we made an offer on a flat we loved. Within days we were told to increase our offer on 3 different occasions, confirming our flat only to be made to increase our price yet again and made to feel more like we were in an auction rather than renting a 2 bedroom flat in Brockley.
Eventually, after many communication errors on the status of our offer, we were told that we were confirmed for the flat and of course we transferred the first weeks rent in order to secure this.
NO SOONER HAD I DONE THIS than we got another call from the most incompetent estate agent I have ever had to co-operate with, saying that there was (more) competition still for the flat. This of course was frustrating since we were under the impression that the flat was secured at this point. However we agreed to increase our offer. Until they began asking for 3 MONTHS RENT IN ADVANCE ON TOP OF THE (rather large) DEPOSIT - ALTOGETHER ASKING FOR £5000 BEFORE WE'D EVEN MOVED IN. I REITERATE: THIS IS A 2 BEDROOM FLAT (directed at students) IN BROCKLEY, not exactly central London!
Appalled by this, we expressed our frustration and informed them that we had no intent to proceed with these dealings.
I am still waiting on receiving my weeks' rent back and hope that in the future Bryan & Keegan will train their staff with proper communication skills and revise their policy on "taking the piss" when it comes to negotiating offers on sub-par lettings.
I will be issuing a formal complaint and hope no one else has to experience the unpleasantness which was working with this member of staff.
Clio · 26 October 2019
Agent replied · 24 October 2024
Dear Clio.
I have reviewed your comments and spoken to our staff.
We were late to your first viewing, however you did speak to a member of staff who advised you that my colleague was on her way. Her previous viewing ran late which had a knock on effect on subsequent viewings. This can sometimes happen, and although not ideal, we try our best to be prompt. When traveling in London this can be difficult, however we apologise for any inconvenience.
Student properties are often in high demand, especially at this time of year. This can result in us receiving multiple offers. In this scenario an applicant may raise their offer to try and secure the property and therefore it is only fair to allow each party the same opportunity.
With regard to asking for rent in advance, the Negotiator suggested this as an option to you to make your offer more attractive, and not a condition of the tenancy. I would be happy to publish the email she sent you/ben as it's very clear.
The "rather large deposit" you referred to was the equivalent of 5 week's rent, which is standard and in line with current regulations.
The "sub par property" property you refer to was redecorated a year ago and has a fairly modern kitchen and bathroom. Why would you place an offer on a property that you clearly feel is below your expectations/standards in the first place?
The reservation fee was returned to you within a few hours of us receiving it, which I don't think is unreasonable.
Your boyfriend repeatedly swore at my colleague, was aggressive and generally unpleasant. While I understand being frustrated at not getting the property or the process, acting in this way is unacceptable.
For any property that you rent you will be asked to pay a reservation fee, followed by the balance before you move in, this is also normal practice.
Jonathan Keegan
★★★★★ 5/5
GoogleWe started our journey into buying a place for us with more delusions than one would hope for, we have been let down quite badly by the previous agent and honestly we were really scared about the whole thing at that point. Bryan and Keegan managed to fully restore our trust, I don’t even know if “go the extra mile” would be enough to describe how amazing and helpful they've been with us... now we have our dream place and I can't recommend them more!!
Anna · 26 October 2019
Agent replied · 24 October 2024
Thanks Anna. I hope you well and enjoying your new home. Welcome to Brockley.
★★★★★ 1/5
GoogleThis is the worst letting agent I have ever rented with. It took months for my deposit to be returned and the agent continuously misled us when trying to get the deposit back. Finally it was returned after spending a lot of time writing emails and calling the office.
In addition to this, they are difficult to get in contact with and none of the issues we had in our flat were ever resolved.
Do not consider renting with this agent.
Kate · 26 October 2018
Agent replied · 24 October 2024
Dear Katie,
We were not responsible for maintenance or repairs for your property. This was the responsibility of the Landlord.
I appreciate that you feel the deposit return could have been processed sooner, but you only moved out in mid April. (So not months)
We organised a cleaning contractor for you as this had not been done prior to you moving out. This would have no doubt cost you more if it had been organised by the owner.
You only confirmed to us on the 25th April that you wanted us to go ahead with this, which then happened a couple of days later. The owner would then have needed to inspect to confirm he was happy.
Its ironic that you wrote the above despite the rent being over a month in arrears on more than one occasion during your tenancy.
★★★★★ 5/5
GoogleJon and his team provide a tailor-made service that puts the big estate agents to shame. The selling of my house was swift, stress-free and at the most competitive rate I have ever been offered. Jon knows the Brockley and Crofton Park market better than anyone and has an impressive knowledge of marketing strategies that could swing that sale. I cannot recommend Bryan & Keegan enough!
Duncan · 27 October 2015
★★★★★ 5/5
GoogleThe team at Bryan & Keegan Brockley were great. Upfront and realistic from the start, good communication throughout and made sure we were supported at every step. Thank you Jamie and Michelle, highly recommend.
Matt · 25 October 2023
★★★★★ 5/5
GoogleFrom the first viewing we liked how down to earth, helpful and unpushy everyone is at Bryan & Keegan - it makes a refreshing change! Jamie in particular has been amazing with helping us buy our first home. He’s gone above and beyond to help make the process as smooth and fast as possible, there’s been a few bumps in the road that he helped us over and proactively kept us informed and reassured along the way. Highly recommend these guys if you’re looking to buy ☺️
Cat · 25 October 2023
★★★★★ 5/5
GoogleBrian & Keegan did a fantastic job of selling our family home, guiding us through the whole process & making recommendations. The team are friendly, honest & have a wealth of local knowledge. We particularly appreciated their enthusiasm and ability to get things into place quickly. Communication was excellent, with regular updates on viewings & feeding back with us through out. Our expectations were exceeded in gaining several offers over the asking price - amazing achievement in the current market. They were always very responsive and happy to answer any questions. Jamie’s experience was invaluable in managing the chain & resolving issues to line everything up for a smooth move.
We highly recommend their excellent service & overall professionalism.
Ruth · 25 October 2023
★★★★★ 5/5
GoogleWe've just sold our property with Bryan and Keegan, they have been SUCH a pleasure to work with. Really fantastic communication throughout and everyone a pleasure to work with. The team is brilliant and provide a really personal service, they keep you super updated throughout. Good, honest pricing strategy 👍🏼. Provide quick and detailed feedback on every viewing 👍🏼 Great at supporting constructive communication between both parties 👍🏼 All round wonderful.
Jos · 27 April 2024
★★★★★ 5/5
GoogleBrilliant service from Jamie and Michelle. Pitched at the right level, negotiated effectively and executed with professionalism and transparency. Had the personal touch, they clearly know the area and overall market very well. Would happily use them again and recommend them. Thanks Mark
Mark · 25 October 2022
★★★★★ 5/5
GoogleBought through Bryan&Keegan and they made the whole process run really smoothly. Really great at getting us in to view good properties, and then very proactive at keeping on top of everyone in the chain to keep things moving. Would definitely use again!
Joe · 25 October 2023
Agent replied · 24 October 2024
Hi Joe, great to hear it was a smooth process.
I hope the unpacking was just as seamless ; )
★★★★★ 5/5
GoogleI can recommend Rob @ Bryan & Keegan without any hesitation. Professional, organised, and really nice to work with. Rob managed to find us great tenants in a very short period of time. He was also very helpful with all the formalities, which could have been a real hassle as we currently live abroad. Thanks for help!
Aleksander · 26 October 2017
★★★★★ 5/5
GoogleI couldn’t recommend a them more. An independent agent with excellent knowledge of the local market, competitive rates, always efficient and responsive, and very supportive throughout the sale of my house. A refreshing change from the alternative (national) agents who were rather pushy and clearly simply wanted to hit their personal sales targets.
Andrew · 25 October 2022
Agent replied · 24 October 2024
Hi Andrew.
That's great to hear. I hope all is well.
★★★★★ 5/5
GoogleWe found Bryan & Keegan very helpful when selling our property last year. They were always friendly and professional, and were very supportive. Jon was great at putting us at ease with the selling process, and worked well with all parties involved. Would happily buy or sell from them again in the future!
Jonathan · 27 October 2015
★★★★★ 5/5
GoogleJamie has been very helpful
In the sale of My house he keeps me up to date with what is happening
Rosemary · 25 October 2023
★★★★★ 5/5
GoogleExcellent correspondence and smooth transaction selling my property. Robert Stubbs was attentive and thorough throughout. Recommended.
Ben · 26 October 2019
Agent replied · 24 October 2024
Thanks Ben, good luck with your future projects.
★★★★★ 5/5
GoogleI fully recommend Michelle as an agent. She was friendly and knowledgable with no BS. Most estate agents are so pushy and in many cases dishonest and made me want to run away. Michelle was not like this at all.
Emer · 25 October 2021
★★★★★ 5/5
GoogleGreat service from Ellen and James. A smooth, stress-free purchase, thank you.
Paula · 23 December 2024
Agent replied · 9 June 2025
Thank you Paula. Great to hear everything progressed smoothly.
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