Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat customer service at Chippenham Cinch Self-Storage
We used self-storage at the Chippenham store for eight weeks and it all went fine. Andrew showed us round the Chippenham branch to check that the space was large enough for our bikes and explained how to set it up with our padlock and use the keypads to enter and exit. Even when my husband set off the room alarm Andrew helped and was really easy to deal with. The whole unit and offices area is so clean and tidy. It was easy to phone up and extend how long we needed the storage for.
Donna · 18 January 2024
Agent replied · 12 June 2024
Hi Donna,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotCinch Storage Newbury
Fantastic place, Pete has been nothing but hospitable and a pleasure to work with. We've been here since the opening and Pete could not be more helpful.
Tim · 21 April 2024
Agent replied · 12 June 2024
Thank you for your positive review and for trusting us with your storage needs! Your satisfaction is important to us, and we're pleased to have delivered on our promise of convenience and quality service. We look forward to serving you again in the future.
★★★★★ 5/5
TrustpilotREVIEW FOR CINCH
I have found the service provided to be friendly and efficient. On the day of our moving the assistance provided was much appreciated, as we needed more storage space this was provided without any fuss and made the whole moving experience less stressful. In particular Andrew has most helpful and pleasant every time I have visited. I have enjoyed reading the witty quotations in the lift which help to make each visit interesting and amusing. I can highly recommend Cinch to anyone looking for storage facilities.
Philip · 14 September 2022
★★★★★ 5/5
TrustpilotAnita The Receptionist at Cinch Storage Sittingbourne
Well I had a situation with my move last Friday whereby we were running quite late and I was put at ease by the pleasant, professional and friendly Receptionist at Sittingbourne. She granted me extended time to accommodate and to ensure the move could be completed efficiently. Also, overall, her willingness to communicate effectively and help resolve a situation and put things back on track was second to none. Taking the stress out of a stressful situation is her uniqueness and Anita passed with flying colours. I would definitely use them again and would highly recommend this company to friends and colleagues
Debra · 25 May 2025
★★★★★ 5/5
TrustpilotGreat Experience - Thank you Jason & Aaron!
Thank you so much to Jason and Aaron at Cinch Leighton Buzzard for being so helpful and pleasant and for making our first storage experience such an easy process.The unit was secure, clean, dry and easy to access.We never had any reason to worry.Thank you.
AMM · 4 January 2023
Agent replied · 12 June 2024
Thankyou for an amazing 5* review Tim. We love making storage as easy as possible and will always help where we can.
★★★★★ 5/5
TrustpilotI've had an extremely positive…
I've had an extremely positive experience with Cinch Self Storage. Firstly, I must commend them for their highly competitive prices. I found their rates to be very affordable.Additionally, the staff has been incredibly courteous and always willing to assist. Every time I've had questions or needs, Gosia and the other staff members have been extremely collaborative, ensuring a seamless experience. I highly recommend Cinch to anyone in need of reliable and affordable storage solutions.
PAOLO · 3 May 2024
Agent replied · 12 June 2024
We're grateful for your 5-star rating and for taking the time to recognize our efforts. It's great to hear that our storage services made a positive difference for you. Thank you for choosing us!
★★★★★ 5/5
Trustpilotvery helpful staff
This is my first experience of using a storage facility and Cinch Brighton is perfect for my needs - dry and very secureThe best part of it is definately the staff..Stuart and Jack really go all out to help and explain how things work - very friendly and professional !
Jimmy · 19 September 2024
★★★★★ 5/5
TrustpilotGreat service at Letchworth!
Never rented storage before but my advisor Becky was so friendly and helpful! She explained everything to me and showed me the unit. Was upfront about all costs and I didn't felt pressurised to buy but eventually did anyway because the service as so good. Thanks Becky!!
Ki · 17 October 2022
Agent replied · 12 June 2024
Thank you very much for taking th etime to leave us this review. Your feeback is really helpful for us. Becky is brilliant and we are delighted you feel the same way!Best Wishes, Cinch Storage
★★★★★ 5/5
TrustpilotThank you for the excellent service
Thank you for the excellent service! Everything was clean and as advertised. The staff were friendly, helpful, and provided knowledgeable advice. Looking forward to returning.
Alex · 11 May 2024
Agent replied · 24 August 2024
We're thrilled you had a great experience! Thanks for supporting local a business and taking the time to leave a review.
★★★★★ 5/5
TrustpilotFrancis (Earlsfield branch)
Francis (Earlsfield branch) was incredible to deal with throughout and we are so glad he was on hand on many occasions. Thank you Francis!
Katie · 29 May 2024
Agent replied · 24 August 2024
We're thrilled you had a great experience! Thanks for supporting local a business and taking the time to leave a review.
★★★★★ 5/5
TrustpilotGreat price
Great price, lovely service and really easy to use.
Rebecca · 15 May 2026
Agent replied · 3 June 2026
Thank you for the 5 stars! We’re so pleased we could make your storage journey simple and hassle-free.
★★★★★ 5/5
GoogleCan't thank Zack enough for all his help recently. He made me feel like a valued customer and took his time to find the best deal for me. Thank you. Great customer service
Matthew · 18 November 2023
Agent replied · 15 June 2024
Hi Matthew,
Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.
Sincerely,
- The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotGreat customer service from the staff…
Great customer service from the staff onsite 🙏🙏🙏🙏
Paul · 21 May 2026
Agent replied · 3 June 2026
Thank you for choosing Cinch Self Storage! We’re thrilled to hear you were happy with the service and really appreciate your support.
★★★★★ 5/5
TrustpilotGreat friendly service
Couldn't fault the service just received from Jason at Leighton buzzard cinch! First time visiting and securing a space, Jason was very professional and showed me the whole process, made me feel welcome and comfortable and answered all my queries. Thank you for making it such an easy and enjoyable experience
Nicola · 19 August 2024
★★★★★ 5/5
TrustpilotExcellent, Quality, Competitively priced service!
Absolutely 100% recommend Cinch Storage in Chippenham.From day 1 they have been the most helpful, friendly, honest team. They have gone out of their way to assist us throughout, in particular Andrew, Chris & Josh. Cannot thank them enough for their help and support throughout our time with Cinch Storage....3 months turned into a year and their friendly supportive attitude never wavered. Very competitive price in their newly completed storage facility in Chippenham. No hesitation in recommending the service. Thankyou to all the team
T · 30 July 2022
★★★★★ 1/5
TrustpilotHonest review (updated)
I was at Cinch Self Storage in Enfield for approximately two years, initially finding it accommodating to my needs. However, a promising start devolved into a series of challenges and disappointments, culminating in an unsatisfactory departure.Initially, the facility met my requirements adequately. Unfortunately, issues soon arose, most notably the dwindling parking space due to abandoned vans occupying precious spots for over a year. This, coupled with a perpetually broken shutter and damaged flooring near the entrance, posed safety hazards and hindered the ease of moving items. My experience was marred by a substantial decline in service quality and maintenance.The most frustrating aspect was the unexpected and frequent price hikes. Within a short span of six months, I encountered two price increases, causing a substantial rise in payments from an initially reasonable rate to an exorbitant sum, exceeding over £600 for two units.Upon bringing these concerns to the store manager, seeking resolution and hoping for a more positive experience, the response was dismissive. Our valid complaints were downplayed, with assertions that these issues were recent, despite evidence to the contrary.The process of vacating the units was met with further obstacles. Despite adhering to the stipulated two-week notice period for departure, we encountered resistance and were erroneously charged for an additional month, burdened with unjustified moving fees and insurance charges for the entire month on both units. Attempts to negotiate and reason with the management were met with delays and unfulfilled promises.While some staff members demonstrated friendliness and courtesy, the company's ethos appeared profit-driven, prioritizing financial gains over customer satisfaction and operational upkeep.In conclusion, my two-year tenure with Cinch Self Storage in Enfield culminated in a regrettable departure, marred by unexpected charges, unresolved issues, and unfulfilled promises. I caution potential clients against choosing Cinch, recommending established storage providers with a commitment to equitable treatment and customer satisfaction.Update: Me and my business partner were renting the units. If we were able to merge into one person maybe i would have also been on the account. Your false claims amuse me, send me proof of you providing us a quote matching the price we sent you over. We are still waiting for this quote today. False claims of verbally abusing staff couldn't be more untrue. On our exit we were charged more even when we were promised no additional charges, the very nice worker at the time had nothing but good words about us and we even helped her clean out our unit. Your lack of accountability and ability to resolve an issue clearly is an internal issue.
Alexander · 7 December 2023
Agent replied · 12 June 2024
Hi Alex, Thank you for your review. I have followed up with our store team in relation to the points you have raised. While there are no records of you being an account holder, it appears that you were working alongside a tenant at the location. When issues were raised by the account holder, about ongoing works on-site, the Store Manager empathised was happy to cancel the price increase on the account. It was acknowledged that the shutter was damaged at some point under the tenancy, unfortunately, as a result of another customer, which was addressed immediately, despite it being on a Saturday evening. When the owner of the account, visited a local competitor, looking for a cheaper rate, the Store Manager agreed to the price match, in order to save them the inconvenience of having to re-locate. Even after the price matched price was agreed, the account owner ended up giving notice to vacate, which was even followed by a three-week credit for insurance on both units, again, in order to make up for any inconvenience experienced. The main account holder expressed his gratitude to the store team for working with him over the period he stored with us, which is always appreciated. However, after reviewing some of the messages you sent to the team, I would like to impress that we do not allow any sort of verbally abusive, inappropriate advances, or rude behaviour towards any of our team members. If there are any further questions or comments about the account, we're happy to speak to the account holder if he wishes to call the store and speak with a member of the team. Thank you again for your feedback. - The Cinch Self Storage Team
★★★★★ 5/5
TrustpilotOur removal firm recommended Cinch…
Our removal firm recommended Cinch Storage for the contents of my parents house, as their new house wasn't ready to move in to. Nigel was really friendly, professional and efficient. Everything was arranged over the phone/on line. They provided an excellent customer focused service. Highly recommend and will definitely use again if ever we need storage.
Tracey · 29 April 2021
Agent replied · 12 June 2024
Hi Tracey,Thank you for taking the time to leave us a great 5* review.We do try to be as helpful as we can and make storage as hassle free as possible.Your feed back is much appreciated.Best wishesCinch Storage
★★★★★ 5/5
TrustpilotMy partners family store here
My partners family store here, the girls are very friendly and have been very helpful with the whole move in process. Prices are affordable and facility is clean and easy to get to thank you Andriana and Fatima from Enfield
Mitch · 10 May 2023
Agent replied · 12 June 2024
Hi Mitch, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotSuper professional, trustworthy company
Super professional, trustworthy company. Great customer service, easy to speak to and very flexible. I had arranged to store my stuff with them in Enfield and felt confident everything would work perfectly, but I ended up cancelling on the day of the move because my friend offered to keep my things for me instead. There was absolutely no issue with cancelling, they're even going to refund me the holding deposit! So I can't speak to the whole process from beginning to end, but everything I've seen so far indicates that they are a great company who take pride in providing a great service, and I would happily recommend them to friends and family. A relief after reading horrible reviews from other companies honestly.
Helene · 27 July 2022
★★★★★ 5/5
GoogleExcellent storage facility which is truly spotless, well maintained and secure. The staff are very helpful and could not recommend this facility more.
Liz · 11 September 2026
★★★★★ 5/5
TrustpilotCinch Chippenham…
Great experience using Cinch Chippenham - customer service second to none with Andrew and Paul running a very clean, safe and secure store - highly recommend
Ezekiel · 19 December 2025
Agent replied · 25 December 2025
Thank you for taking the time to leave such a kind review. We’re so pleased you had a smooth experience from start to finish. Your feedback really means a lot to the team.
★★★★★ 5/5
TrustpilotGreat service and excellent facility
Fatima has been really helpful in sorting out a storage facility for us. Showed us the different options available and helped work out the best options for us. Brilliant service - all sorted very efficiently and with great charm.
Fiona · 20 May 2023
Agent replied · 12 June 2024
Hi Fiona, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
★★★★★ 5/5
GoogleI’d just like to say a massive thank you to Zac, who showed me and my disabled colleague much compassion and went above and beyond to sort everything we needed. Highly recommend. Zac thanks again you’re a star.
JWL · 16 June 2023
Agent replied · 15 June 2024
Thank you so much for your 5* review - it's great to hear that we went above and beyond for you, we are happy that you're having a great experience with us!
★★★★★ 5/5
TrustpilotCame into the Southend facility and was…
Came into the Southend facility and was made to feel very welcomed by Mark and Jake. The whole process was really simple and stress free, and the knowledge they had was very impressive with all my questions answered straight away. The unit was very clean and professionally laid out and the prices are much better value than I thought. I wouldn’t hesitate to recommend the Southend branch and services of Mark and Jake. Thanks chaps
Barry · 7 March 2024
Agent replied · 12 June 2024
Hi Barry,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
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