Trusted Agent profile · Letchworth Garden City
★★★★★
1,793 reviews across 2 platforms
Works Road, Letchworth Garden City, SG6 1FR
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Letchworth Garden City, at Works Road, is rated 4.9 out of 5 across 1,793 reviews on two platforms, including 236 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.
Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer service from Lauren. Great service with a smile. Process was very smooth and easy, and the unit was perfect, if not much bigger than we had expected, which is a bonus!
Hi Nathan, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotRecently used the Southend facility…
Recently used the Southend facility which was very clean and modern.Mark and Jake were both really helpful and knowledgeable. The process was very straight forward, no stress, prices very reasonable.Nothing bad to say!
Hi Amy,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleUsed this place a few times now and always great service. They have storage units of multiple sizes so you don't pay for more than you need and Lauren is always super helpful and efficient. Highly recommended to anyone who needs storage.
Hi Lee, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotCinch storage were really reasonably…
Cinch storage were really reasonably priced and so friendly, we rented a unit for about 2 months and could come and go as we pleased. Would definitely recommend and would use again
That’s fantastic to hear, thank you! We work hard to make storage simple and stress-free, so it’s lovely to know we delivered. We appreciate your support.
5/5
GoogleThe staff were excellent, they helped me move in and were in hand to assist me when I needed. The units are clean and secure. Access was great too. I highly recommend this for extra space or like me when you are having building work in the home. I will definitely use this again.
5/5
TrustpilotAmazing company
Amazing company, great information and fab price to tide me over whilst selling.
Thanks for taking the time to leave us such a great review! We’re delighted you had a positive experience with Cinch.
5/5
TrustpilotSo helpful…
I'm 38 weeks pregnant and needed help to access my units. Fatima and Jamie could not have been more helpful or more understanding. Both were so very thoughtful, helpful and kind. Also offering me refreshments.Wonderful team at Cinch Enfield
Hi Nicola,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotCinch Leighton buzzard
Using the Leighton Buzzard branch. I have found the process extremely straight forward and Matthew was extremely helpful with everything
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with us. It means the world to us that you took the time to share your thoughts.
5/5
GoogleNever had a bad experience with Letchworth Cinch Storage, and I’ve been using it for years. Lauren is fantastic and can never do enough to help when life doesn’t go to plan!
Hi Miriam, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
GoogleGreat team at Cinch - Rio was super helpful with all my queries about different sized storage for my needs. Lock up is easy to use and super clean
5/5
TrustpilotGosia and the team were extremely…
Gosia and the team were extremely helpful, showing us the unit and explaining payments etc. All queries were answered. The unit was spotless, access was easy and convenient. Would recommend to friends.
Hi Richard,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
1/5
TrustpilotExperience at the beginning was…
Experience at the beginning was excellent as I had just come from a really bad one with another storage company, then out of the blue & with no warning I received a phone call from the store advising my contract had been terminated with immediate effect & that I had days to clear my unit, as a small business this obviously caused us alot of stress & unnecessary worry bur we cleared our unit as requested, for anyone wanting to store with these people just be warned to read the small print first & shop around ***update 9th March 2024***So you first of all are incorrect as the batteries that were being stored are not made from that material otherwise they would not have been able to be used in our equipment Secondly this means you would have gone into my unit without my authorisation so anyone reading this with a combination padlock I would be very very careful incase thry decide to enter your unit when you are not there to check on what your storing, something to think about
Hi there, Thank you for taking the time to provide us with feedback. I have tried to reach out to you by phone but was unsuccessful. When any of our customers sign-up for storage with us, they agree to the T&C's which includes, not storing dangerous, prohibited or illegal items. It was discovered that you were storing a quantity of lithium batteries in your unit, which is why we were forced to give you immediate notice on your unit. Storing such items, puts other customers, our team and our building at risk. Please feel free to contact us for further information. Thank you, - Cinch Self Storage
5/5
TrustpilotI was so happy with the service and the… fantastic
I was so happy with the service and the premises was excellent. I would highly recommend to anyone to consider this storage company. The young lady that served me Andriana was really helpful in finding the right unit for me.Thank youChris
Hi Chris,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotAnita was fantastic!
Anita was fantastic, efficient, friendly and very helpful. Anita found the best solution for my requirements. Thank you very much for all your help.
5/5
TrustpilotFriendly helpful staff
Friendly, efficicent staff. great position, very clean and tidy building and units.
Thanks for choosing Cinch Self Storage! We really appreciate your review and are glad we could help.
5/5
TrustpilotJason was very helpful with my last…
Jason was very helpful with my last minute request for a unit, and sorted us out some space near the lift which was appreciated. The place is really clean and we had all the trolleys we needed to move, they even let me pinch one briefly to move some concrete pots at home!Fantastic service and really friendly, helpful guys.
Thank you Paris for taking the time to leave us such a great 5* review.We do try to be as helpful as we can and make storage as hassle free as possible.Your feed back is much appreciated.Best wishesCinch Storage
5/5
TrustpilotHaving used Cinch storage at…Chippenham
Having used Cinch storage at Chippenham, I would recommend them. Always very friendly and helpful and in particular Andrew whom I happened to see on most occasions, so thank you 'Cinch and Andrew'
Hi Sandra,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI found the staff to be very friendly…
I found the staff to be very friendly and extremely helpful.
Thanks so much for your kind words! Our team will be really pleased to know they helped make things easy for you.
5/5
TrustpilotFast & friendly service from the guys…
Fast & friendly service from the guys down at cinch. Aaron was extremely helpful & very clear on everything I needed to know & answered any questions I had with extreme confidence. Would definitely recommend them 👍1
Hi Dave,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotHighly recommended from a females point of view.
My friend and I needed a storage unit, but was really unclear exactly what size we needed. I had been up one afternoon and was helped massively by the two ladies that were working on that particular day. I then decided that I really should take my friend up so that she could see for herself and make the final decision. We were greeted by another friendly,helpful lady, Kayleigh, who spent the time with us showing a few of the smaller units and helping us pick the right size for my friends needs. I would highly recommend going here, especially as a woman. We weren't judge and nothing was too much trouble.
Hi Kirsty,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI need a Storage Unit
As I required local storage I headed to Cinch Storage in Letchworth. I had a very pleasant meeting with the Storage manager (Lauren) who talked me through the details of obtaining a small lock up.I am now in my fourth month and enjoying the extra space given to me at home. So much so that I have been back to talk to Lauren to extend my term for a longer period.This she was able to do for me and have settled in for foreseeable future. The whole experience being made very easy for me by Lauren and the staff at Cinch Letchworth.
Hi Paul,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotReally helpful service
I’ve had a couple of storage units for a while now and recently I had to make some changes. Sally went above and beyond to help me make those changes. It felt as though I had someone working alongside me and not just managing a business to just make money. Great personalised service and the units are good too!
Hi Helen, Thank you very much for taking the time to write us such an amazing review. We love helping local businesses and we are thrilled that has shown through in our approach to customer service. Best Wishes, Cinch Storage
5/5
TrustpilotWas exceptionally easy
Was exceptionally easy . Lauren was great and explained everything and took time to listen to what we needed it for to ensure we got the right sized unit . Thank you G20
Hi Michelle,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotJason and Aaron - Leighton Buzzard
Jason and Aaron are two fabulous guys who work in the Leighton Buzzard branch. They are very polite, welcoming with a good sense of humour. They are happy to offer help and give advice on suitable packing materials. Jason was helpful in offering advice when I moved house during the summer months last year.
Thankyou for an amazing 5* review Kathryn. I'm really pleased we could help make storing super easy for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.
