Trusted Agent profile · Letchworth Garden City
★★★★★
1,793 reviews across 2 platforms
Works Road, Letchworth Garden City, SG6 1FR
Part of Cinch Self Storage, see every office.
Cinch Self Storage's office in Letchworth Garden City, at Works Road, is rated 4.9 out of 5 across 1,793 reviews on two platforms, including 236 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.
Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service!
Excellent service!Nav was very professional and helpful to accommodate our needs for storage. The prices are really competitive as well compared to many other storage facilities in the Cambridge area. Highly recommended!
Hi Said,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotVery helpful and accomodative
Very help and accomodative
We’re so pleased everything went smoothly and that you had a great experience with Cinch.
4/5
TrustpilotGreat Customer Services
The Sittingbourne Team have great customers services, helpful, friendly and 'nothing was a problem' attitude. They get a full 5 star rating.Downside of this storage unit is that the lift will only accommodate items you are storing and not people so you load the lift and then have to walk back to the stairs and climb to press the lift button on the floor you have the storage unit on to bring the lift up - unload and then go back down the stairs round to lift and press the button to bring the lift back down. This takes an immense time and effort.Also not open 24/7 - which could lead to some difficulties if travelling from any distance.
Hi Andrew, Thank you for your great feedback regarding our team and store. We take your feedback seriously and will look into your concern to see how we can better fit out our facilities. We hope to see you again soon! Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotFirst Class
First class experience using Cinch at Leighton Buzzard. The site is very well run and secure. All the staff are very pleasant and helpful. Special thanks to Jason and Aaron. Can thoroughly recommend this facility.
Hi Jonathan,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleRio and Kevin were amazing. Helpful, cheerful and professional, Cinch Letchworth is clean and well run! Thank you for your help!
5/5
TrustpilotAmazing service!!
I use a friends storage at the Cinch Storage in Enfield for my products. Andriana has been amazing, can’t fault the service! Everything is done with such high professionalism and have recommended this store to others!
Hi Eftyhia,Thank you so much for your wonderful 5* review of our Enfield store and team!We really appreciate your business and hope to see you again soon.Sincerely,- The Cinch Self Storage Team
5/5
TrustpilotCinch Letchworth - super helpful staff
Becky as Cinch Letchworth has been super helpful, following up with me on all my enquiries and taking through the onboarding step in great detail and was lovely in doing so. The whole process has been very straightforward and I look forward to a stress free storage solution!
Thank you for your Excellent 5* review. It was a pleasure meeting you and glad we could be of assistance
5/5
TrustpilotMy first time using a self storage and…
My first time using a self storage and I can say this was the best. The experience was great even though I only had a short stay there, Jaymee made sure everything went smoothly from the beginning to the end. Thank you so much for your wonderful service.
5/5
TrustpilotMark and Elliot were amazing
Mark and Elliot were amazing, friendly and was happy to help. Mark was who reserved my unit and was very patient with my despite me being so indecisive 😂 highly recommend coming to Cinch if you want to reserve a unit if you’re looking 👀
5/5
TrustpilotNewbury Cinch
Newbury Cinch: great storage facility. Pete is always happy to help and makes the process so easy from start to finish!
We're grateful for your 5-star rating and for taking the time to recognize our efforts. It's great to hear that our storage services made a positive difference for you. Thank you for choosing us!
5/5
TrustpilotSo worth the money
So worth the money, time and effort. Seamless process and very easy to access. Everything explained clearly by Anita she was great
Thanks for the 5 stars! We’re glad everything went well and that you found the service helpful and straightforward. Don’t hesitate to get in touch if you need anything else.
5/5
GoogleEasy to sort out and Lauren was extremely helpful in making sure we had the right sized unit for our needs.
Hi there, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotLetchworth Cinch excellent service
I am not looking forward to putting my possessions into storage and I felt quite anxious beforehand about talking to staff at CINCH Letchworth on Saturday. All was fine! Becky and Lauren were approachable, friendly, knowledgeable and very understanding. I was given all the time I needed to ask questions and they helped me realise the importance of making my decision. My 100 square foot unit no longer fills me with dread, so a big thank you to Becky and Lauren.
5/5
TrustpilotPerfect storage facility
Perfect storage facility! Andrew and Paul at Chippenham Cinch storage made everything so easy. From opening an account to closing it after my move took place, just no hassle. Access was simple, adequate sized room and lift to all floors. Can’t fault the team at all. Thank you gentlemen.
5/5
TrustpilotVery happy with Cinch Gillingham
Very happy with Cinch Gillingham. Phil went out of his way to provide a van for us, he was very professional helping us choose a unit his experience and patience shone through thank you Phil.
Hi Carol, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
GoogleI have been a client of Cinch for many years and have yet to have a problem (or, at least, not one that wasn't very quickly fixed) . The site in Letchworth is very well run and very secure. The staff Kevin and Molly are always polite, friendly and helpful.
5/5
TrustpilotGreat Service & Facility
Jason and the team at Leighton Buzzard made the whole process really smooth from start to finish. Cinch was always clean and the whole place felt very secure. I'd highly recommend and would use again if I ever needed storage
Hi Alex, Thanks for your brilliant 5* review. We will always try to make storage as smooth and simple as possible, with secure safe storage for all our customers.
5/5
TrustpilotUpdated - On the plus side
Update 16/8 - following my initial 3* review, it was good to speak to a staff member from Letchworth Cinch today, who was able to help with better storage costs. Thank you and 5* from me.First Review:On the plus side, very helpful and flexible staff at two different locations, in well run, clean and efficient facilities.On the other hand rental costs are high and have increased twice over the last year. Unfortunately this seems to be the same everywhere.
Hi Keith,Thank you for your great updated feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotCinch Storage Brighton
Cinch Storage Brighton. It's been a surprisingly low hassle storage rental! The staff here are friendly and competent, in particular Stuart, who I've mostly been dealing with, is a lovely chap. I would definitely recommend Cinch storage in Brighton, it's reasonably priced and in a good location.
Thank you for your 5* review James, it is always a pleasure to look after you.
5/5
TrustpilotI rented a unit for a number of months
I rented a unit for a number of months. Staff very helpful. NO issues with access. Property was secure and no issues regarding security. The whole experience was hassle free
5/5
GoogleJoe was lovely and very helpful, got everything set up super quickly
1/5
TrustpilotPLEASE AVOID
PLEASE AVOID This business overcharges and when questioned gives you a weeks notice to vacate leaving huge costs when speaking with Ajay CEO he just don’t care. Please do not believe a story of threatening behaviour if this was true it would be on cctv and the police called this never happened cinch trying to excuse them selfs for a bad review total liars do not trust this companyPLEASE LOOK AT GOOGLE REVIEWS THEY HAVE NOT BEEN REMOVED THIS COMPANY LIES
Dear Spencer, We appreciate you taking the time to share your feedback regarding your experience at our Gillingham facility. We are sorry that you believe that there were issues regarding the service you received.We strive to provide competitive and transparent pricing to all of our customers, including customers, such as yourself who have been at the facility for years, before Cinch Storage took over the store from the previous owner.After speaking with the team and reading through the emails and notes on your account, the team noted that they tried several times to find a resolution for you, attempting to explain the charges to your account.That being said, the team also noted that you entered the store one day in an extremely threatening manner. You then told the team you’d be back after “grabbing a crowbar” from your vehicle. We take threats or aggressive behaviour very seriously, as they violate our commitment to maintaining a safe and respectful environment for everyone, our team and customers alike. It is regrettable that you felt the need to express your frustration in such a manner. We kindly request that all interactions with our team members remain respectful and constructive, allowing us to address any concerns promptly and effectively.I do note that your refund of £89.00 took 2 days, which is usually not the case. I can only apologise for this, and we have reviewed our procedures to ensure that all our customer receive refunds in a prompt and effortless manner.Ajay, did email you back apologising several times, to come to a resolution, all of which were denied and met with threats to leave “lots of bad reviews,” all of which were removed by Google. We appreciate your feedback and if you require our services in the future, we’d be happy to assist you. This feedback which has allowed us to relook at some of our processes, so we can continue to provide exceptional customer service ensure that our customer and team have a positive experience at our facilities.Sincerely,- The Cinch Self Storage Team
5/5
TrustpilotTop staff
Top staff, Jason and Matt in particular! Place is clean and the trolleys make it really easy.
Your kind words mean a lot to us. Thanks for supporting local businesses and sharing your experience!
5/5
TrustpilotGreat experience with Cinch, Chippenham
I have had my furniture in storage with Cinch at Chippenham for a number of months. Although Cinch were slightly more expensive that some other options, I liked the clean and dry storage units; the fact that there was someone on site every day; I could access my unit after work and on weekends and also there were cameras and alarms every time a unit was opened. The staff on site were very helpful in securing me the right size unit when I needed it and also being very flexible with my moving in and out dates. All the staff were great, but most of my dealings were with Andrew, who was always friendly, professional and very accommodating. I wouldn't hesitate to recommend Cinch.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
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Tell us what you need and we'll put you in touch. Cinch Self Storage hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Letchworth Garden City.
