5/5
GoogleI have completed 5-6 large jobs with Tomlinsons in just over a year, Aimee and the team are very professional, and easy to work with especially with communication. I would highly recommend the service they provide.
Trusted Agent profile · Lenton
Tomlinson Estate Management Limited Lenton reviews
★★★★★
560 reviews across 2 platforms
143 Lenton Boulevard, NG7 2BT
Tomlinson Estate Management Limited's office in Lenton, at 143 Lenton Boulevard, is rated 4.1 out of 5 across 560 reviews on two platforms, including 539 Google reviews rated 4.2.
Reviews
Every review we hold for the Lenton office, from every platform, shown as written. First names only.
Google5/5
GoogleHad a great experience with the viewing. Jacob was amazing and very helpful
1/5
GoogleNo matter what state you leave the house in, you will have your deposits taken off you. They will charge you regardless. We have had mould issues and they don't care, they even told us to clean it ourselves even though we just moved in. These people don't care about students, they're an extremely nasty letting agency with their rating only being lifted by their landlord clientsNegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 7 June 2023
Hello Jake, we have searched our records and cannot see that you were a tenant with us, therefore cannot comment on the mould issue mentioned. If you would like to contact us directly we can look into this further. We have worked with students for the past 20 years and disagree with your comments, we are passionate about our business and providing quality service to both our Landlords and tenants.
1/5
GoogleThis is a very bad estate agent. Please avoid them if you can. They are quick to accept your deposit and payment but will not maintain or manage the property. There customer service is zero especially dealing With Kitty or manager Amy. I have been chasing my deposit refund for months now. Please avoid them. I will be taking them to court.
Agent replied · 7 June 2023
Hi Olu, We cannot see you were a tenant with us, therefore we do not hold a deposit for yourself. Any maintenance that is reported at a property is repaired in a timely manner. It is not fair for staff to receive threatening and aggressive calls, we always try to help and resolve any issues where we can and would have advised or assisted on any matters at the time. Kind regards, Tomlinson Estates
5/5
GoogleHad the best experience with Tomlinson Estates. Leisha was amazing & kept us updated throughout. Thank you for making things so easy! Highly recommend!
5/5
GoogleGreat experience with Tomlinson - Gabby and Georgia were friendly, professional and extremely helpful for my short term tenancy - they responded to any issues I reported regarding the property quickly and were very easy to contact. I would highly recommend Tomlinson for a smooth and enjoyable tenancy.
1/5
GoogleTypical reviews from landlords are 5* to boost ratings but student reviews are 1* and then they use the same excuse and say that the student wasn't a tenant with them. What an insult to intelligent students or is it that their record keeping is so poor they don't personally know WHO their tenants are because they DON'T CARE? Sad and exploitation!NegativeProfessionalism
Agent replied · 24 August 2024
Hi Chris, Thank you for your comments. If we receive a review from someone who only leaves a first name or initial, there is no way of finding out what their relation is to us, unless stated. Therefore, we ask that they contact us so we can discuss the review and see how we can improve. We welcome you to contact us regarding your experience.
5/5
GoogleAmy was very helpful and was quick to help with our issues!
1/5
GoogleUpon moving into the ‘furnished property’ we were greeted with no furniture! No blinds, wardrobe, desk/chair or sofas, just a mattress on the floor for the first month and a bit of the tenancy. Furthermore, their correspondence of when our furniture would arrive was unsatisfactory, taking a while to reply or state they don’t know. We ended up building a lot of the furniture ourselves when it would randomly arrive. Once we got all the furniture two rooms were still missing desk chairs for the whole year, which are pretty essential since we were final year students. Now they are withholding our deposits, after invoicing us absurd prices for ‘general maintenance’ and £550 for cleaning. We left the house in the exact same condition we received it in. We have requested the original invoices from the company they used, and further proof. but they are taking ages to respond and our tenancy ended two months ago! Hopefully Tomlinsons will reply to our email promptly and we can resolve the deposit dispute before having to take further action.
1/5
GoogleAVOID! The worst estate agency I have ever dealt with. We had all kinds of issues with our house that were never addressed. The place was dirty when we moved in. At xmas we were told we had to move out as the HMO license was ending in a few months, something they would have known about more than a year prior. We had to go through legal aid at the uni to sort it out which was very stressful and they did nothing to resolve the issue. Charged us a ridiculous amount for cleaning at the end of our tenancy, by an unlicensed or nonexistent cleaning service that we were never able to get in contact with despite multiple calls and emails.
5/5
GoogleI recently had the pleasure of working with Ms. Kitty Hough, the property manager at Tomlinson Estates. Ms.Kitty demonstrated remarkable promptness in handling every step of the application process for my apartment. She consistently kept me & my husband informed and ensured a smooth and efficient process. Her proactive and organized approach made a notable difference in expediting my application. Last but not the least, her timely assistance truly set her apart. I am grateful for her guidance throughout this journey, and I wouldn’t hesitate to work with her again in the future. Thank you, Kitty!
1/5
GoogleTypical reviews from landlords are 5* to boost ratings but student reviews are 1* and then they use the same excuse and say that the student wasn't a tenant with them. What an insult to intelligent students or is it that their record keeping is so poor they don't personally know WHO their tenants are because they DON'T CARE? Sad and exploitation!
Agent replied · 7 June 2023
Hi Chris, Thank you for your comments. If we receive a review from someone who only leaves a first name or initial, there is no way of finding out what their relation is to us, unless stated. Therefore, we ask that they contact us so we can discuss the review and see how we can improve. We welcome you to contact us regarding your experience.
5/5
GoogleWe've had a fantastic experience dealing with Tomlinson Estates. Leisha has been our main point of contact and has been brilliant at handling our every request. Could not recommend highly enough!
5/5
GoogleKitty was lovely! Called to get information on a property and she was able to meet us for a tour within 45 minutes. Very friendly and knowledgeable, made the process very easy!
5/5
GoogleWe as a family company have owned and self-managed student houses in Lenton for many years. There being no one in the family ready to come in we decided to handover the business to the management company that was closest to our aims of putting the tenant first whilst being efficient and quick reacting. We selected Tomlinsons as being best match and have not been disappointed. With Aimee in charge not only have they responsive and quick acting but they have been good for cash flow as well. We are very satisfied with progress to date.
1/5
GoogleIf i could give 0 stars, I would. Management were completely disrespectful and straight up liars about every issue whether it be small or big. AMY especially. She would constantly contradict herself when giving out information in regard to house maintenance and falsely accuse us tenants of saying things/ not mentioning issues when we have had phone calls with her.
Agent replied · 7 June 2023
Hi Tej, Thank you for your review. Unfortunately we are unable to look into your experience further and would kindly ask that you contact us directly and provide further information to enable us to respond accordingly as we have no record of your name. Regards, Tomlinson Estates
5/5
GoogleThanks Jake for the viewings you were very helpful!
5/5
GoogleA really great, proactive, team that have been a credit to manage my properties. What more can I say? - Maybe that Aimee is really helpful! If you deal with her you're lucky. Very professional and easy to work with.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMaddie was great at showing us multiple houses!!!
5/5
GoogleGood properties and helpful, Aimee was especially good at showing properties
5/5
GoogleTake was a great house tour guide
5/5
GoogleGrace was so helpful and really lovely
5/5
GoogleI’ve recently just finished doing some maintenance work for Tomlinson estates and Leisha was really professional, everything went really well and I’m looking forward to working with them again.
1/5
TrustpilotTerrible Experience
I have a disability and am a student. Tomlinson were as difficult as possible with ramps and other adaptations we are legally entitled to, to the point we put them up and risked fines.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Read Tomlinson Estate Management Limited's Google reviewsLeave Tomlinson Estate Management Limited a review
Questions about Tomlinson Estate Management Limited Lenton
How many reviews does Tomlinson Estate Management Limited Lenton have?
Tomlinson Estate Management Limited's Lenton office has 560 reviews across two platforms: 539 on Google, 21 on Trustpilot.
What is Tomlinson Estate Management Limited Lenton's rating?
Tomlinson Estate Management Limited Lenton is rated 4.1 out of 5 across all 560 reviews, and 4.2 out of 5 on Google from 539 reviews.
Where is Tomlinson Estate Management Limited's Lenton office?
Tomlinson Estate Management Limited Lenton, 143 Lenton Boulevard, NG7 2BT.
