Tomlinson Estate Management Limited Lenton reviews

★★★★★ 5/5

Google

Ela was so kind when showing us the houses

Mominá · 14 December 2025

★★★★★ 5/5

Google

Kitty and Olivia were so nice and thorough showing us around all the properties and they knew all the information to each question we asked. They were very approachable and professional. Very pleased with them.

Koko · 26 February 2025

★★★★★ 5/5

Google

Today we called up enquiring about a property . Within 45 minutes we were able to view to properly ! We were shown the house by a lovely agent called Amiee. She was fantastic ,answered all our questions and was very accommodating . I would definitely recommend Tomslinsons estates to any students , thanks to our 5 star viewing because of Aimee.

Olivia · 31 October 2023

★★★★★ 5/5

Google

I had an amazing experience living at a property managed by Tomlinson Estates! The services provided were top-notch.A special shoutout to Leisha, Aimee, Liv, and Kitty, who were always incredibly helpful. If you're considering a property with Tomlinson Estates, I highly recommend going for it!

Kalpeet · 10 August 2024

★★★★★ 5/5

Google

Mimi was very helpful

Ruby · 14 December 2025

★★★★★ 5/5

Google

I’ve had Tomlinsons manage my flat for around 18 months and the service I’ve received has always been great. Any problems with the property or tenants are dealt with effectively and with little to no hassle from my end. Rent is always collected on time and they have been proactive in the very few occasions a tenant hasn’t paid on time. Both Joe and now Amy have been superb in keeping me informed and updated at all times. Cannot recommend them highly enough.

Rich · 7 June 2020

★★★★★ 5/5

Google

Had a great experience renting from Tomlinson Estates over the past year. Our property manager Aimee was excellent at ensuring any problems/maintenance work required were carried out quickly, as well as updating us well in advance regarding any visits/viewings. Would highly recommend.

Tilly · 25 June 2024

★★★★★ 1/5

Google

If you are a student, be wary!!! When we moved in to our property, it was evident that not much of a cleaning had been done and there were plenty of issues to note. Thankfully we had taken detailed pictures of everything to include in the check in inventory, I recommend anyone renting with Tomlinsons do the same!! Take pictures of cobwebs, hair strands and even the most minor speck of dust on your skirting boards. When we moved out, we made sure to clean the house as thoroughly as we could and managed to restore the house to an equal/better state than when we received it. This is why it came as a massive shock when Tomlinsons tried to deduct £275 of our £600 deposit (at a rate of £25 per hour as specified in our contract). This was ridiculous considering the better state we gave the property back than we received it in but also because the justification pictures they sent for this were laughable. Some of these pictures included a singular strand of hair on a mattress (that they gave to us pre stained), a plastic tab on a set of drawers that was no longer than 1cm wide, a speck of dust in a sink that was so clean otherwise that you could see the reflection of the person that took the photo. The deposit team also take forever to reply to emails and cannot be contacted via phone as they hope that the longer you have to wait for a response, the more likely you are to just drop it altogether. Thankfully we had our photos from our check in inventory and knew we had a strong case so after some lacklustre back and forth with the deposit team, we took our case straight to MyDeposits and suddenly started receiving immediate replies from the deposit team who wanted to come to a speedy conclusion without getting MyDeposits involved. In the end we got the £275 deduction negotiated down to £38. For any future/prospective tenants reading: take ample detailed photos of every minor issue with your property at move in, communicate any issues with the agency IN WRITING, clean your property thoroughly (or get a professional clean done yourself as it will be much cheaper than the agency Tomlinsons supposedly uses). If all this fails and they still try to deduct absurd amounts of money from your deposit, make sure to read your contract properly and contact MyDeposits with as much evidence as you can. This is not the first time they have done this to students as I have heard from 2 other friends who rented with Tomlinsons that the same thing happened to them so this is probably a regular ploy of the agency!!

Lakshmi · 18 November 2024

★★★★★ 5/5

Google

Aimee Davies has been a huge help moving into my new house. Any questions I have are always resolved or answered in the nicest way possible even though I’m completely new to house renting. All maintenance problems have also been fixed through her or are soon going to be which is a big relief.

Arthur · 2 September 2023

★★★★★ 5/5

Google

Tomlinsons are some of the most attentive estate agents I’ve had in my 3 years at Uni, very happy that I got to have them at my last year, very quick and answer fast!

MJ · 14 March 2026

★★★★★ 1/5

Google

It was an absolutely awful decision choosing Tomlinsons and living in the house we were given. When we first arrived at the house last year we weren’t even sure that we had been given the same house that was shown in the photos, most alarmingly the massive hairline cracks all over our walls that had clearly been edited out of photos. We later learnt this was due to internal structural problems with the house, we never received written confirmation that the house was in fact safe to live in (which we requested). Tomlinsons had decided the work would take too long, and we wouldn’t be able to be in the property whilst work was going on so they are clearly an estate agent that prioritise rent payments over the safety of the students living in their properties. Aside from the health and safety issues, there was numerous issues with the house: boiler not working, shower not working, washing machine not working, toilet and plumbing breaking, the fridge wires rotting away and freezing all our food, the freezer being boiling to touch and had to be turned off with no replacement given, the list goes on… all these issues were raised multiple times by multiple housemates and yet nothing was done for months on end. When they finally decided to suggest having work done on the house (9 months into our tenancy) they asked us not to be in the house during our final year exams and dissertation deadlines, which would have been absolutely impossible. Therefore, we were left with a house in a near unliveable state. Even after moving out of the property, Tomlinsons still proved to cause us massive issues with returning of deposits. We assumed with all the issues the house had given us, returning our full deposit back to us would be the least they could do. After spending hundreds of pounds on cleaners as we knew that Tomlinsons would do their absolute best to take any money off us they could, they still charged us 300 pounds for cleaning a spotless house. As students, we obviously don’t have the funding to take them to court and so we had no choice but to accept this horrific treatment. I would never recommend this letting agency to anyone. Very upsetting and horrendous.

Carys · 10 October 2022

★★★★★ 1/5

Google

Avoid at all costs! It has been nearly 7 weeks since the end of our tenancy agreement and we have still not received our deposit, largely due to the deposits team taking 1-2 weeks to reply to my emails, and their policy for not discussing deposits on the phone. Despite us taking days to complete the extensive cleaning list they sent us, leaving the property in excellent condition, they still attempted to charge us almost 10% of our deposit for professional cleaning charges. The 'evidence' they had to back this up was very weak. Furthermore, they took over halfway through our contract and attempted to change it so we could not have access to the basement and several other undesirable amendments, which we made clear we would not be signing as we already had an existing contract. AVOID!

Georgia · 10 October 2022

★★★★★ 1/5

Google

If I could rate this zero stars I would!!! Such poor management I would not wish this on my worst enemy. When visiting the house for a viewing, there were many strange stains on a lot of the walls in the house, including footprint marks on the hallway wall upon entrance. We were told if we got the house they would repaint the entire house - this did not happen, not even to a single wall. When we arrived at the house and upon entry we noticed mould growing heavily on the ceiling in the bathroom above the shower. We immediately reported it and it was after some time that someone came over and got rid of it. However, the mould grew back quickly, and the shower began to leak after this - when a contractor came over, he just filled the sides of the shower and left (this did not fix anything). We had to have short showers from this point on as the drain would clog and overflow (despite reporting this several times nothing was done about it). I requested that my mattress could perhaps be looked at and changed as it was extremely uncomfortable and had weird stains on it. When I phoned about this the person on the phone rudely told me that the mattresses were changed this year and that they were brand new and even suggested that my personal hygiene was the issue for the uncomfortable beds. However, when my mum phoned about the mattresses, the woman on the phone admitted that they were a year or two old and had not been changed recently. Interesting! Still no one came to visit and look at the mattress let alone change it. The skirting board on the washing machine was broken, and the handle on the dishwasher kept coming off. When phoning and messaging about all of these issues mentioned above, we were told to request a contractor through the portal, even though we were told that we could use the phone and out of hours emergency phone when we wanted. Finally, a woman came to the house, not wearing a mask or gloves, or any sort of protection which is shocking during covid times. We reported many of the issues such as the washing machine, the dishwasher, and many of the lightbulbs that had stopped working. She took photos of all of these, and yet nothing came of it - no one else came around after and nothing was done about it. Lastly, they had the audacity to take nearly £450 off of our deposit despite leaving the house in a cleaner state than we arrived in. They took photos of minuscule wear and tear around the house that was already like this when we arrived and tried to justify charging us for this amount. They simply wanted to do work on the house for the next visitors and decided to take all of the costs from us! How ridiculous. I will be telling all my friends in Nottingham to stay clear of this awful estate agent and their rude staff, who do not care about the lives of students.

Freddie · 10 September 2022

★★★★★ 1/5

Google

Throughout our tenancy multiple issues were logged as to the guidelines and subsequently ignored. Our entire deposit is now being withheld, which we were given no notice of and we are being largely ignored and left with questions as to where our money is unanswered. This money was due back with us weeks ago, but no one seems to know where it is. They have also been extremely inconsistent with which of my house they have been emailing, which makes us feel completely taken advantage of as financially vulnerable students.

Elle · 10 September 2022

★★★★★ 1/5

Google

This is the worst estate agency I have ever had the displeasure of dealing with, and I seriously urge students to look elsewhere because the hassle of dealing with this incompetent company is just not worth it. Even writing this I am struggling to think of everything we as a house had to deal with because there were so many issues. Things like showing up to our house without giving notice (this happened 5+ times), no locks on our bedroom doors - which as a student property is just unacceptable. Other problems include a large list of maintenance issues that should have been sorted before we moved in which took them months to resolve, and extremely unprofessional staff.NegativeQuality, Professionalism, Value

Kaitlin · 25 August 2022

★★★★★ 1/5

Trustpilot

Stay well clear, avoid at all costs

My son started a tenancy with a group of other students at a shared property let via Tomlison Estates. On first entry we noted and reported that his room had a faulty / damaged window, that the extraction fan in the bathroom was not working and the Freezer compartment of a fridge-freezer was leaking as it was rammed with ice, the door was not closing and needed fixing. My son stayed in the house and his room no more than a week (or less) and moved out to another loaction. We got no help from Tomlinsons to relet the room (basically it was our problem and just pay the rent, they did not seem to care a jot) and hence the room stayed empty for the duration of the tenancy. As far as we know the faulty window and extractor fan have not been fixed (we have reported it to the landlord was the usual response). With the tenancy ending 31-July-24 I expected the deposit monies to be returned promptly in full, particularly that of my son, as he had not been living there for 95% or more of the tenancy period whilst we paid the full rent for 2 accommodations! Now in October they have returned the deposit with a large deduction for end of tenancy cleaning. Totally unacceptable.

Farhad · 8 October 2024

★★★★★ 1/5

Google

Its been several months since I have moved out of my old property and have still not received my deposit, even though I'm aware that new tenants have moved in! There has been little to no communication and when I did call up to complain they insisted they had 'no idea' what was going on because they don't deal directly with the deposits. They suggested it may come sometime mid september. Mid september has come and no deposit. They also could not tell me what charges they were deducting from my deposit despite sending me an email some months ago saying there would be charges. From my phone call with them it was clear that this charge is not known about. I'm really disappointed with Tomlinson Estates, once you've moved out and you're not their problem anymore they mess you about and forget about you. I'm a student with only a few quid in my bank account, so going months and months without my deposit is starting to become really difficult. Lets hope they can be bothered to give my money back soon! Fingers crossed!

Becky · 8 June 2018

★★★★★ 5/5

Google

Grace was really helpful, good knowledge of the different areas of lenton we saw. Viewed 5 house in one morning with an additional house added at the end.

Harry · 3 December 2024

★★★★★ 1/5

Google

Rented with them for a year for a small 2 bedroom house, they took £348 from our deposit as a cleaning fee when the house was left relatively clean and they cited it with a load of small issues such as the ones attached, which understandably would need to be cleaned but for that price? Seems as though they just want to rinse students. Wouldn’t recommend. If you are currently with them hire a local professional cleaner for £50 at the end of your stay or they will use the most expensive one in the country! We also had a broken sofa since moving in that they said they would replace but they never did it and just kept pushing it off!

Aaron · 26 September 2024

★★★★★ 1/5

Google

Absolutely terrible. When we moved in the place was an absolute state, the ceiling and walls were damp from where the shower was leaking, my plug socket was hanging out of the wall, our oven was burning the kitchen cabinets, the toilet seat was broken and there was a massive hole in the sofa and stains on the furniture. When we left we mopped, hoovered, scrubbed and wiped down everything and they’re still trying to keep £450 of our deposit for cleaning purposes. They claim to clean their properties before each new tenant moves in but based off my experience and the numerous other reviews it’s clear that they don’t and lie to steal your money

Reanne · 26 September 2024

★★★★★ 1/5

Trustpilot

Best to avoid tomlinsons

I have to agree with all the other bad reviews about Tomlinson, they were very slow to deal with any issues that we had during the year, including when one of our two toilets broke and was completely unusable, and one of my housemates was sleeping on a broken bed for a couple weeks when we moved in. Also, they withheld an extortionately (in my opinion) large amount of money from our deposit for cleaning and refurbishment, even though in my opinion the property was definitely in the same (if not better) condition than how we received it. We are now in dispute with them to try to recover our deposit. Another thing to note is that, like another review i just read, they did not carry out an in-person inventory with us, which is standard procedure for any landlord/agent in order to make an agreement between the tenant and landlord/agent on what condition the property is in when the tenant first moves in. Because of Tomlinson's failure to do this with us, it means now we have moved out there is a debate over whether aspects of the house's poor condition were caused by us. Probably best to avoid using these guys if you can.

Aron · 25 September 2024

★★★★★ 1/5

Google

TERRIBLE. Nothing but trouble from day 1. - Invoiced the wrong amount of rent at the start of the year and then chased up an extra £50, threatening late rent charges despite the fact I was out of the country at the time. - House was filthy upon moving in, took several emails and phone calls to get cleaners sent out. - No acknowledgement of maintenance requests (except an automated email receipt - requests were ignored as often as not) and most of the time no notification when people would come into the house. - AWFUL communication throughout the year, refused to talk about deposits on the phone and then ignored several emails - Charged £25 cleaning each (£150 in total) for cleaning, despite the house being clean upon moving out - Ignored disputes to deductions from deposits and provided no explanation of charges Seriously, do not use Tomlinson estate management. I have never had such a bad experience renting a house. All this business seems to care about is getting as much money as they can out of you.

Sarah · 8 June 2017

★★★★★ 1/5

Google

Absolutely useless. They are terrible when it comes to responsiveness for even the most urgent of repairs, we went 2 weeks with no oven and our outdoor space has a rat infestation which has gone ignored, just to name a couple of the problems of this sort we have experienced. Furthermore, the emergency contact sheet is out of date. We had to call to sort a power failure and found out the two emergency electricians on the list haven't worked with Tomlinsons for a number of years. We will not be renewing our contract and I strongly advise students to avoid Tomlinson Estate Management at all costs when looking for housing in second and third year. I actually hate them.

James · 8 June 2017

★★★★★ 5/5

Google

Tomlinsons Lenton were so helpful today, my daughter just moved in and found the boiler didn’t work, they had someone round almost immediately to fix it and they also hand delivered the broadband router within 5 minutes of requesting it and helped set it up, very grateful for such good service

Louise · 2 September 2023