Trusted Agent profile · Leigh
★★★★★
330 reviews across 2 platforms
Turner House, Leigh, WN7 4LJ
Jigsaw Homes Group's office in Leigh, at Turner House, is rated 3.3 out of 5 across 330 reviews on two platforms, including 88 Google reviews rated 2.6.
Tell us what you need and we'll put you in touch. Jigsaw Homes Group Jigsaw Homes Group Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leigh.
Every review we hold for the Leigh office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service from start to finish…
Brilliant service from start to finish !! From office staff answering the phone to housing officer kim webb :)
Hi Pete. We're thrilled to hear you've had a good experience with Jigsaw. Thank you for taking the time to provide us with your feedback.
5/5
TrustpilotLovely and helped me and my family…
Lovely and helped me and my family really appreciate the help she has done for us all great service and really happy thank you
5/5
TrustpilotMy new home
Super friendly service and have been made to feel very welcome by all the people that I have met.My new home is clean and smart and ready for me to move into.Thank you to all involved in my new letting
Hi Martin. Thank you for taking the time to review your experience with us. We're so glad to hear that you have had a positive experience with the service you have received and that your home is clean and ready to move in to. Thanks!
1/5
TrustpilotHorrible communication
Trying to look at the rent to buy properties in Lancashire keep being fobbed off saying keep looking on Rightmove but nothing in Lancashire horrible communication
Hello. We have requested more information via Trustpilot so that we can look in to this for you. Thanks.
5/5
TrustpilotAbsolute wonderful lettings and tenancy Khadeja Begum is an asset to the organisation …
Absolute wonderful lettings and tenancy officer Khadeja Begum. Thank you for all you have done to accommodate my autistic sons needs not only his my other two children too. I really appreciate all the support I’ve received.
Hi Claire. It's great to hear that Khadeja was able to provide such wonderful support to you and your family! It's always great to know that our employees go above and beyond to help others. We're glad that your experience was such a positive one. Thank you for your feedback!
4/5
TrustpilotAmazing experience helped me out a lot…
Amazing experience helped me out a lot and explained everything clearly, I am thankful for their service, Karen from jigsaw homes was wonderful and made me feel at ease with all the information given. Very happy!
It's great to hear that you've had an amazing experience with us, Mia. It's always a pleasure to receive excellent customer service and we're glad you were happy with the service provided.
5/5
TrustpilotExcellent service
From the very first phone call we had with Karen, the service we received was exceptional. Nothing was too much trouble for Karen and she answered every question we had with kindness but still being professional.
Hi Nicola. That's wonderful to hear! It's always a pleasure to receive exceptional customer service, especially when it comes with a touch of kindness. We hope that your experience with Karen continues to be positive and that you receive the same level of service in the future. Thank you for your feedback.
1/5
GoogleWorst housing company ever, everything falling apart I reported doors issues 6 years ago nothing happened me and my wife are fed up to be honest, my neighbour had similar issues they ended up getting a solicitor who is helping now I think this is the only language jigsaw understand, my advice is lawyer up ASAP
1/5
GoogleNot a great landlord, left hand doesn't know what the right hand is doing. Think long and hard. Talk to other tenants first.
5/5
TrustpilotApproachable company
This is a very approachable company that will do its best to sort out problems , whether its repairs or enquiries,,
Hi Caroline, thank you for taking the time to provide us with your feedback.
1/5
TrustpilotUpdateWhen it was Adactus it was a lot better…
When it was Adactus it was a lot better All they do is pontificate about how many new houses they have purchased.We are totally getting discriminated against I have put a complaint in in January still no correspondence off them
Dear Mr. Young, we appreciate you taking the time to share your feedback with us. We are sorry to hear that your experience may not have been the best. Please know that we have already addressed your concerns (ref: 6428 & 7535) on February 7th, 2023 and August 10th, 2023. If for any reason you have not received our responses, please do not hesitate to inform us on 0300 011 1144 or you can email complaints@jigsawhomes.org.uk. We value our residents and hope to improve your experience in the future.
1/5
TrustpilotAvoid this housing association
Should be a zero the service I have received from this company is disgusting the lies I have been told got keys on 24th October to a house that boiler wasn’t working bath taps wasn’t even fitted to bath then leaked through ceiling shed door on order kitchen unit door on order still not resolved bedroom window hanging out still awaiting repair still awaiting snagging list to be carried out complaints involved and still awaiting to hear from lane ends to carry out repairs absolute joke avoid this housing association at all costs they don’t care once they give you the keys constantly having to chase them for responses I have been fobbed off and the stress this has caused is disgusting how you treat your tenants disgusting especially when these faults should of been picked up before I moved in!!!!
5/5
TrustpilotVery friendly and easy to deal with
Very friendly and easy to deal with. Everything explained to me and made me feel comfortable with my first tenancy. Big thank you too Lauren from the Chorley area
Hi Jordan. It's great to hear that you had a positive experience with your first tenancy and that everything was explained to you in a way that made you feel comfortable. We're sure Lauren will appreciate your kind words. It's always good to have a friendly and easy experience when it comes to finding a new home.
1/5
TrustpilotSame as quite a few people have said..
Same as quite a few people have said... should be zero stars!I've had problems since day one of moving in over 18 months ago.Boiler leaked and came through the ceiling, an 'engineer' called took one look and noticed it had been recently carpeted on the landing and said the fitter must have put a hole in the pipe??? After approx 6 weeks of going back and forth it was eventually traced to the boiler cupboard no where near the carpet. By now there is a bulging patch of ceiling coming through my living room and over the light switch... again took a few weeks to just make this safe. (Didn't seem bothered about there being a 5 year old in the property).Since then there has been numerous repairs needed and recently a leaking gutter and damp coming through the walls upstairs and downstairs and growing mould!I know this is a very long post but I'm astounded at their disregard and shocking customer service. We pay our rent and expect our homes to be safe and habitable and this is how people are treated.The awful thing is that there are many more people living in worse conditions and again they are not a priority.I would like to state that the majority of the engineers working there are fantastic and really do want to help but are restricted to what they can do due to the 'Jigsaw Budget'
1/5
TrustpilotShould be zero stars
Should be zero starsThis mob are currently extorting money from my benefits for fixing my own boiler...trying to cancel their engineer coming but was in a queue on phone! Also tiles fell off roof 2 years ago ..their engineer said that is what caused all my ceilings to to turn virtually black. Said they were chasing up redecorating.. after 18momths now telling me it's my responsibility. Currently suing them. I would every one with similar problems to take these cowboys to court ASAP
1/5
TrustpilotOver three years to repair a one inch…
Over three years to repair a one inch gap in a gutter and after phonecalls still not done. Someone from jigsaw ( its a complete puzzle how they operate lol) turns up , looks at the problem then goes away endlessly with a request for something or other to complete repair, this goes on and on . nothing ever gets done. they have ladders but they are for show only lol. A manager rang me after two complaints, talked rubbish for five minutes about why i was kept waiting, i eventually said bye and put the phone down in disbelief at the conversation. Pathetic and unbelievable lack of common sense in operation here from the top down. no stars really. A modern day comedy in inaction.
1/5
TrustpilotI could leave no star but nevermind I…
I could leave no star but nevermind I have a 11 year old and a 6 year old and a 1 year old and they have put me in 40 + number and I bid every week and my sister in law lives in a flat 2 bed and have 3 kids they just don't care and they never move us or gives a change to move. And when yoh phone is desgasting how they treat you is unfair the law says a 10 year old need they own room but still nothing is done my daughter will be 12 soon...
1/5
TrustpilotI would leave 0 stars if I could
I would leave 0 stars if I could. I have been in my house since 19th March 2021 and I am unable to watch live TV, unable to access my loft hatch, I have a hole in my lawn and a hole in the back of my kitchen unit. I appreciate Jigsaw didn't cause these issues but I do not hear from Jigsaw until I contact them. I am chasing them constantly for an update as they seem unable to do this without being prompted by me.
5/5
TrustpilotAlways helpful and responds quick
Great communication by Jigsaw, always helpful on the phone, no issues and were quick to respond.
Hi James, thank you for taking the time to provide us with your feedback.
5/5
TrustpilotNew build house
Just received a new build house from jigsaw and have to say the process has been so easy been informed every step of the way so glad to have our new home
Hi Gemma. We're so glad to have helped to make your journey to your new home an easy one. Thank you for your feedback!
5/5
TrustpilotOutstanding customer support & service
Friendly, simple and straight forward assistance from actual human beings in what could otherwise be an extremely stressful situation! Both my brother and I have honestly no complaints at all!
Hi Dominic. Thanks for the feedback! It's great to hear that you had a positive experience with the help provided. Providing a friendly and helpful service is always our top priority, and we're glad to hear that we were able to do that for you and your brother during a potentially stressful situation. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
1/5
TrustpilotPotential death trap.
6 months ago I would have given them the maximum number of stars which at the time, they deserved, as I am doing now, but now, if none was an option, thats what they would get.I was delighted when I was allocated a ground floor apartment on 17th March 2021. It had been well maintained and very clean and its convenient situation in the town centre was superb for everything you could need.I had at the time been diagnosed with a life limiting illness which, although progressive, didn't stop me driving, going out for meals etc, albeit with the help of a stroller which carried my prescribed oxygen bottles.Unfortunately since the beginning of the year, my condition has deteriorated so that I can no longer drive, and have had to purchase a mobility scooter to move around because of my breathlessness.I have not been able to get through any main door of the building since buying this scooter, as they are not fit for purpose for any scooter or wheelchair user unless you have someone with you to open the door to let you in or out.I would have thought that in this day & age that any building of this age 3yrs max, would be legally bound to make sure all aspects of exit & entry, and indeed safety of disabled residents are catered for. I have reported the problem of being a prisoner in my own home to Jigsaw, but have been passed to at least 6 different people who dont seem interested and even pass me on to Adult services at my local council, who quite rightly tell me that its the property owners responsibility and not the councils. So, unfortunately I've had to resort to writing this letter of complaint in the hope that someone will take responsibility and do something about it.If there was a fire, I would be unable to get out without assistance which in my condition could be too late.
1/5
TrustpilotWaste of space!
Complained about being constantly disturbed by an anti-social narcissistic neighbour, that lives above me and told they are coming to discuss it, which they don't even confirm. 1 minute in, oh, we can't do anything about this. Opened my door up to this person and wasted my day, to get it thrown back in my face!! Also where else in this country would a social housing group, put a communal area literally outside your kitchen window and front door, so all you can hear is shouting from those that sit there regularly, thinking they actually own it, then when you confront them, get abused and threatened, then when you phone Jigsaw up to put in a complaint and tell them to move this area, twice in one day, they do absolutely nothing, so you end up phoning the police! They don't give a stuff these people, they really don't!! They just want to find out your business and offer nothing!! Don't let them in your front door, when it can be done on a phone! Most properties aren't fit to keep a hamster in, run down, damp, ancient and it's bad when you can hear the coward who lives above you pi**ING & sh***Ng!!
1/5
TrustpilotLike talking to a wall.
OMG thought I was the only one with poor service.I (also) rent a garage through them and it took them 8 weeks and 4 days to fit a new cable to the door.I made numerous calls and got fobbed off, sent 6 emails to no reply and posted two letters, all to no reply.Had to take them to County Court when, low and behold, they finally replied when they got the paperwork.Then they basically said had they known, they would have done something.I've had other people tell me they're terrible and reading the comments here I guess it is apparent that Jigsaw truly are, abysmal.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Jigsaw Homes Group Jigsaw Homes Group Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leigh.
