Trusted Agent profile · Leigh
★★★★★
330 reviews across 2 platforms
Turner House, Leigh, WN7 4LJ
Jigsaw Homes Group's office in Leigh, at Turner House, is rated 3.3 out of 5 across 330 reviews on two platforms, including 88 Google reviews rated 2.6.
Tell us what you need and we'll put you in touch. Jigsaw Homes Group Jigsaw Homes Group Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leigh.
Every review we hold for the Leigh office, from every platform, shown as written. First names only.
5/5
TrustpilotKatie was very helpful in helping ne…
Katie wood was very helpful in helping me organise my property
Hi Ben, thank you for your feedback. We're really glad Katie was helpful and we hope you enjoy your new home.
1/5
TrustpilotStill waiting on fencing since November…
Still waiting on fencing since November 2023 send emails and all replies come back differentl the management must be invisible as complaint in at level 2 complete joke
Hi Robert. Thank you for your feedback. As you have stated, this is with our Chief Executive team and they will respond to your complaint within the timeframe set out. Thanks.
5/5
TrustpilotI was explained everything very clearly…
I was explained everything very clearly the property is outstanding I’m so pleased, I got all the help I needed and the right amount of information given to me!
Hi Mia. We're glad to hear that you're pleased with your property. Providing the right amount of information and support is important, and it's great to hear that you received the help you needed. Enjoy your new home.
1/5
TrustpilotThey aren't even worth the 1 star
They aren't even worth the 1 star. Shambles of a company, bought with them and they honestly have no clue how to operate. Reading the reviews below I am not the only one going through such an ordeal. Since moving in I have had countless issues and countless phone calls to Jigsaw to get the same response "we will chase" but 6 months down the line from the initial raising of the issue no chasing has happened because no one has contacted me! I do not see a way forward with them and how to get my issues sorted and thats the worrying thing. I will have to report via the Housing Ombudsman Service. AVOID buying/renting a property if you see their name attached.
5/5
TrustpilotWhat an experience
What an experience, Declan dealt with my process for moving in and he was brilliant, all the process was nice and easy.
Hello Fernandofs. Thank you for sharing your feedback with us. We're glad that Declan was able to make your journey nice and easy. Enjoy your new home!
5/5
TrustpilotMy lettings agent was lovely
My lettings agent was lovely. Shown me everything that I needed to know and can't appreciate her any more for giving my children a home.Thank you
Hi, A C. Thanks for the feedback! It's great to hear that our lettings officer was so helpful. We hope you enjoy your new home and create many happy memories there.
1/5
TrustpilotPisstake of a company
Pisstake of a company. Cancelling scheduled appointments twice just for the fun of it actually a joke
Hi Ha, we have requested more information via Trustpilot in order to look into this for you. Thanks.
1/5
TrustpilotTerrible company would not advise…
Terrible company would not advise anyone to use them we moved in 2.5 years ago took 12 months to get things done supposed to have a turffed garden told them it needs drainage but they put turf down now it's a mud bath now saying nothing do with them garden is resident response ability everything done on the cheap only interested in money not how people have to live everything is slap dash do not rent from them p
1/5
TrustpilotMy first home.
Back in July 2021, I accepted an offer of an tenancy from Jigsaw Homes, I fell in love with the property nice quiet area and lovely neighbours who really made me feel welcome. I am now having to give up my flat due to a Jigsaw Homes employees mistake as I am now in arrears apparently with my rent, they won't accept this but they are quick to phone to talk about how I pay my rent and that they want the money "owed" but they are not quick to call my back knowing that I am not refusing to pay and that I would like a payment plan putting in place. This has traumatised me so much I am willingly staying at my parent house for the foreseeable future.
3/5
GoogleThere was a piece missing from my house not impressed
Hi Tony, Sorry to hear about that. If you haven't been in touch with our Customer Services already, please feel free to email us info@jigsawhomes.org.uk or call us on 0300 111 1133 with the details so that we can look into it for you.
5/5
TrustpilotKatie W
Katie W. Did an amazing job went above and beyond
1/5
TrustpilotNot fit to live in!
Did a house exchange as when my disabled partner of over 24 years passed away i was forced to give up the last house I lived in with her to downsize, which is fair enough as I am now on my own, but I didn't get time to grieve, I had to do everything quickly, ended up in a house I don't want, the area is fine but looking at houses when someone is living there it is hard to see anything wrong, the day I moved i noticed everything, the cracks in walls, outside & in, the garden is sinking to the left & the fence posts are starting to topple over so there will be no fence soon, everything in the garden uneven where you can see where it used to be level, this is affecting the house, it needs new kitchen & bathroom, there is a musty damp smell which I cannot in point, inspectors said they couldn't smell it, must have a really poor sense of smell, I am away from home at the moment & I can smell that house on my clothes, the walls all over the house are in very poor condition, there is no plaster on the walls it is done with concrete which is tougher, but cracks are appearing all over the place, so that is more worrying, the ceilings the same, & from a previous property I lived in of theirs, for 11 years I reported a crack in the ceiling due to the plumber who fitted the new bathroom at the time, he didn't put the overflow pipe on the bath, so my daughter had a bath & some water came through the dining room ceiling, 11 years of me telling them and they said it was OK, the crack got bigger, always sweeping up dust and debri, then finally after 11 years they got someone in to check it for asbestos, yes you guessed it, it contained asbestos, the bad kind, sweeping debri and dust up for 11 years, me, my severely poorly after and out young child, this house where I am now I am getting some one to check for asbestos, then they will have to replace it all, the shed outside has an asbestos roof also, the floor in the back bedroom isn't level its like walking down a ramp, the window frames have seen far better days, some of the water pipes are dented it looks like someone's stood on them, the grout in the kitchen and bathroom have been covered in black marker, there are little bits that wete missed and you can see how disgusting it is underneath, there is a big wooden plank covering something in the kitchen, its an eyesore nobody professional could have done that along with all the botching up on the walls and ceiling, behind that plank of wood in the kitchen you can look up inside it, there's has been a leak, it actually looks like yellow snot and mould and damp up there, behind the kitchen sink the walls and everything are rotted, the kitchen cupboards the coating is all peeling off them inside and out and you can see the grime everywhere even when cleaned, 8t all needs knocking down and starting again, they practically said nothing they can do for 99% of everything that needs doing, I get smells of urine, even after pulling the carpets up and scrubbing everywhere, this damp, mouldy, musty, urine smell is in all the wood, cracks in the sink and bath and told I had to sort it myself, trying to tell me its an old house, ive lived in houses far older in 46 years and I've never seen anything as disgusting and decrepit as this house, ive took loads of photos and these are getting posted on social media soon on their page, my page, share it between the thousands, see my mp, solicitor, go to the papers, I will try my hardest to get this sorted, I haven't unpacked all my stuff because if I have clothes out or in my wardrobe, they really strongly smell of that house, I have to keep them tied up in bags but they still smell of that house although not as strongly, I don't want to put most of my kitchen cupboard items in the cupboards because of the ground in dirt I can't get rid of, and the peeling off of the coating on them all, stained tiles where there's leaks, leak stain on the ceiling in front room, brown colour & that was painted over before I moved in! You can see where the walls are painted that things have been covered up, I have asthma, copd and moderate sleep apnoea where I have a machine on at night with a mask on, since I moved to this house my chest has been worse, it was fine before I moved in here, but just can't get rid of it, i hardly eat in there, I can't get round the thought of cooking in that disgusting kitchen, and eating in that house is very very hard for me, I've lost loads of weight, my family are all extremely worried about me, I struggle moving about, need surgery on my spine, I have slipped disk, curvature and arthritis in my neck, I have results of mri scans so I have proof, ive burnt myself on exposed pipes, even that bit of plastic they cover them up with is no good, I could do a better job with things from the pound shop! My partner was ill 7 & a half yrs, I cared for her, only getting paid £60 a wk, being a decent person & now I get treated like this, rent is 104 a wk!
1/5
GoogleAbsolutely shocking organisation. They run sheltered accommodation and because of COVID the communal areas are closed, so Christmas decorations have been put up by some of the tenants in other areas of the accommodation. Jigsaw have ordered that these decorations be removed. You're talking about places where old people live. People who have been isolated for almost a year and here they are looking for a bit of colour and Christmas cheer and these people insisted they are taken down, absolute disgrace! And how do you think they have imposed their will? Health and safety. No explanation as to why a fire-retardant fake Christmas tree tucked out of the way is a threat to health and safety, just get it removed! I know Christmas decorations seem like such a small thing, but to the people who live in these places they matter a lot, and now they feel like they are living in some Stasi managed prison with unexplained diktats coming down from central office. They treat the tenants of these places terribly and seem to think because they are older people they can be bullied with absolute impunity. In these difficult times you'd think there would be some measured compassion, not from this lot, they don't care, they only seem to be interested in money and couldn't care less about the well-being of their customers.
5/5
TrustpilotKhadeja has done an absolutely amazing…
Khadeja has done an absolutely amazing job she really has gone above and beyond what I though would be possible I’m so grateful x
Hi Victoria. We're glad to hear that Khadeja has done an amazing job and exceeded your expectations! It's always great to hear about employees who go above and beyond to deliver exceptional service. We will make sure to send your gratitude to her directly. Thanks for your feedback!
1/5
TrustpilotAwful
Awful. Since New Charter has become Jigsaw, they appear to have adopted a couldn't care less attitude. Repair requests get fobbed off, Rent query callback requests get ignored, but if they want to talk to you they hound you.Emergency repairs stop being an emergency at 8pm, including having no hot water or heating. Apparently it's not in their criteria to send a repair man out after 8pm....so why have an emergency repair number??I've not been able to shut my window properly since 10th Dec 2020, but because I'm not ground floor, it's not going to be done due to COVID as it's not an emergency, it's still cold at night with a slightly open window COVID or not, rubbish excuse.Horrible housing company.
1/5
TrustpilotRefused right to buy
Got refused right to buy...and hiding behind a charity status...not very charitable to me a clear written secure tenancy agreement stating right to buy...ignored... solicitors now involved
Hi Stephen. We're sorry to hear that you're unhappy with the outcome of your Right to Buy application. As per our correspondence in July 2023, your property is not eligible for Right to Buy as this only applies to Council tenants or former council tenants who have been living in their home since it was transferred from a Local Authority to a Housing Association. Schedule 5 of the Housing Act 1985 confirms that the RTB does not arise if a landlord is a charity or housing association. Your former landlord and Jigsaw are both Housing Associations. You may wish to consider the Right to Aquire scheme, as outlined alongside our letter at the time. If you would like to discuss Right to Acquire, please email info@jigsawhomes.org.uk or call us on 0330 111 1133.We hope this helps.
5/5
TrustpilotAmazing money advice team “Cerys” your…
Amazing money advice team “Cerys” your a star. All work men very professional No complaints at all
Hi Yvonne. It's great to hear that you had an amazing experience with our Money Advice team. It's always important to work with professionals who can offer valuable advice, and it sounds like the team, especially Cerys, did just that. Thank you for sharing your positive feedback!
1/5
TrustpilotAbsolutely appalling company
Absolutely appalling companyAbsolutely appalling company. I’ve been living with a leaking roof since October 2019 and I’m still living with it now.My doors leak, my shower leaks and my bedroom windows leak. The flat has black mould that when I clean away just comes right back.I’ve sent you evidence of where the water is coming from and you still won’t listen to me! The plaster in the walls is crumbling, my TV has been water damaged, I have no heating in the living room and my carpet is now rotting.It’s gotten so far now I have the housing ombudsman involved along with a local MP, environmental health and citizens advise. We pay our rent without question but yet your breaching our rights daily.Under the landlord and tenancy act section 11 you are responsible for structural damage to a building so your breaching my rights as a tenant and breaking the law.I’ve had 7 workmen out to attempt to fix the shower with no luck. 6 workmen out to attempt to fix the leaking doors with no luck and absolutely god knows how many workmen out to look at the roof.
1/5
TrustpilotSick of the neighbours in one of your…
Sick of the neighbours in one of your houses, constant dog barking and doors slamming. Despite speaking to them.
Hi Kent, we're really sorry to hear that you are having trouble with your neighbours. In order for us to help you, we have sent you a request for more information via TrustPilot. Thanks.
1/5
TrustpilotThis is my first time renting from…
This is my first time renting from jigsaw, I previously was with great places housing group which BTW were excellent, I've been with jigsaw 5 months and I hate them already, the houses are built by cowboys, won't deal with neighbour complaints, threatened me with eviction for being £9 in rent arrears, repairs are non existent, worst landlord I've ever had.
4/5
TrustpilotVery good clear communication
Very good clear communication From beginning to end with JigsawProfessional and friendly all the staffI spoke with and met personally
Hi Tracey. It's great to hear that you had a positive experience with us! It's also wonderful to hear that the employees you spoke with and met were all professional and friendly. Thank you for your feedback.
1/5
GoogleJigsaw have no control over their contractors, i;ve had 5 attempts now and multiple more visits to repair a roof leak. Unsure why they dont get the roofer back to fix their own work, makes no sense sending a handyman. This isnt the only issue we have outstanding with them and its becoming a bit of a joke. They have no grip on the builders at all. Terrible after sales service.
5/5
TrustpilotJigsaw are definetly the best housing…
Jigsaw are definetly the best housing association iv dealt with: very polite and respectful and always there to help when needed
Hi Lanie. Thanks for your feedback. That's awesome to hear! It's always great to know that people are having positive experiences with our service. Have a fantastic day!
1/5
TrustpilotHouses falling to pieces and nobody…
Houses falling to pieces and nobody fixes them. Many people in district who use jigsaw/adactus have holes in ceilings and doors and windows which don't lock or unlock properly. When you ring to report these things nothing gets done. I got locked in a room because of a fault with the door and neighbors rang adactus/ jigsaw to be told it wasn't their problem and I was left there. Avoid. Wigan area
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Tell us what you need and we'll put you in touch. Jigsaw Homes Group Jigsaw Homes Group Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leigh.
