Every review we hold for the Leigh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSTAY AWAY!
Stay away! Joke of a company. They couldn’t care less about their customers / tenants. Once they have your money they disappear and ignore all issues. Jigsaws attitudes towards people’s welfare and safety couldn’t be lower. An utter shambles and should be investigated in my opinion.
Jack · 29 July 2024
Agent replied · 24 August 2024
Hi Jack. We're sorry to hear that you're not happy with the service you have received. So that we can help, we have requested more information via Trustpilot. Thanks.
★★★★★ 5/5
TrustpilotLovely pleasant customer service lady
I had to contact Jigsaw homes about pigeons nesting under my solar panels .My call was taken by a lovely lady called Danielle.nothing was too much trouble .She emailed the correct department even telling them how I had a phobia about pigeons .She was absoloutly lovely .Thank you Danielle .Wish more people were as nice as you
Suto · 16 August 2022
★★★★★ 1/5
GoogleThe flats live in have to use Adactus for Service Charge . At first it was £65 per month, within 3 years £108. Found we were paying for next blocks 6 car park lights for at least 13 years, won't tell me who will be paying for loads of new equipment, still not reconciled. Overpaid electricity bill by £729 by my insistence bill was incorrect. All community lights permanently on 24/7 for 30 days, complaint still not sorted. Worst Company ever, could say more... Leasehold & Service Charge lost all my emails and now new manager trying to bully me into resending them. He can go and whistle. I wonder if Adactus read these reviews? doubt it!
M · 8 June 2021
Agent replied · 8 June 2023
Hi, we do read these reviews and sorry to hear that your complaint is yet to be resolved. Our team is already looking into this and we will make sure we communicate your message accordingly. A member of our Leasehold and Service Charge team will be in touch with you in due course.
★★★★★ 1/5
TrustpilotVery bad service!!
So, once again, Jigsaw Homes have failed miserably!
Ms · 25 October 2025
Agent replied · 8 June 2026
Thank you for taking the time to leave your review. We’re sorry to hear about your experience. In order to be able to look into this we have requested more information via Trustpilot.
★★★★★ 5/5
TrustpilotVery professional experience
I have to say that Declan was excellent in assisting me secure a sheltered flat in Ellesmere Port in May '23 for my father-in-law. Professional throughtout and removed obstacles that I required help with. We are happy with the location, the housing, and the Company.
Confidential · 30 May 2023
★★★★★ 5/5
Trustpilotmy all experience has been amazing i…
my all experience has been amazing i have had a lot help by lauren spencer she’s been excellent from start to finish helping me move in to my lovely flat . also ann cornall has been a great help too . thanks gillian gabbott
Jackie · 7 June 2024
Agent replied · 24 August 2024
Thanks for your feedback! We are delighted to hear that you had an amazing experience with us. It's great to know that Lauren and Ann were able to help you throughout your move into your flat. We will be sure to pass on your kind words to them.Thanks again for sharing your positive experience!
★★★★★ 5/5
TrustpilotWhat is the next stage when they offer…
What is the next stage when they offer you a property off bidding system with west lancs home finder...I had a call saying jigsaw property will be InTouch in couple days ...does this mean my bidding won a property with them ?
Claire · 22 June 2024
Agent replied · 24 August 2024
Hi Claire, we have sent you a request for more information so that we can look in to this for you.
★★★★★ 5/5
TrustpilotI am moving into a lovely flat from…
I am moving into a lovely flat from jigsaw . From start to finish the process has been handled very well ( a few little hiccups but nothing that hasnt been sorted )Massive Thanks to both Lauren Spencer and Sue for helping me throughout this process.Both very helpful and friendly ladies.Thankyou jigsaw .
Debra · 6 November 2023
Agent replied · 25 November 2023
Congratulations on your new flat, Debra! It's great to hear that the process was handled well and that Lauren and Sue were both helpful and friendly in assisting you throughout the process. It's always reassuring to have a good team behind you when making a big move like this. Enjoy your new home and thank you for sharing your positive experience with Jigsaw!
★★★★★ 1/5
TrustpilotWhy in the current housing crisis is…
Why in the current housing crisis is there an empty habitle house stood empty for over 5 months now? Would have thought Jigsaw Homes would need the rent apart from some family needing a permanent home !
Debbie · 3 September 2024
Agent replied · 22 October 2024
Hi Debbie, thank you for your feedback. We have sent you a request for more information via Trust Pilot. If you could provide details of the property you are referring to so that we can look in to this, that would be great. Thanks.
★★★★★ 5/5
TrustpilotJigsaw Homes Application
I can't thank Jigsaw Homes and their employee Declan enough. The whole process from my initial application to viewing a property went smoothly. The advice I have been given has made me feel at ease. I am one happy tenant and I'm looking forward to moving in my new home.
Leon · 6 December 2023
Agent replied · 28 January 2024
Hi Leon, Congratulations on finding your new home! We're glad to hear that the process was smooth and that you received helpful advice from Declan. It's always great to hear about positive experiences. Wishing you the best in your new home!
★★★★★ 1/5
Trustpilotcleaning very poor where i live there…
cleaning very poor where i live there is still food was not been pickup for 2 months and its still there, no its in one of your buildings got pics a lot of them
Joe · 23 September 2024
Agent replied · 22 October 2024
Hi Joe. If your review is in relation to street cleaning, this is something that your local council is responsible for. If this review is in relation to one of our properties, we have sent you a request for more information via Trustpilot. If you fill that in we can look in to this for you. Thank you for your feedback.
★★★★★ 5/5
GoogleLovely people, always happy to help
J · 13 June 2026
★★★★★ 5/5
TrustpilotExceptional
Kim the housing officer was exceptionally supportive . She has made my first time in a jigsaw property a pleasure . Workmen exceeded expectations prior to my tenancy signing .
Jo · 14 November 2024
Agent replied · 22 November 2024
Hi Jo. We're happy to hear that your experience of getting into your new home has been a good one. Kim is great! Thank you for taking the time to provide us with your feedback, we'll be sure to share it with Kim.
★★★★★ 1/5
GoogleI have been with Jigsaw Homes North West for almost 7 months! Terribly not impressed, not happy and I do not feel settled, cared for, safe, supported or no community involvement. New tenant that soonwill be ex TENANT
Annette · 30 August 2025
★★★★★ 5/5
GoogleHad a problem with a wet room leaking. I was happy to get it sorted within 2 weeks. The gentleman that came was wonderful. I got a new graded floor so the water would run away, he took the horrible gates off and repaired the tiles and he provided a shower curtain that touched the floor. his visit was a joy.
Ann · 30 October 2024
★★★★★ 1/5
GoogleWould give a 0 if I could , worst housing association ever ! Doesn’t care about tenants at all neglect at its finest
Hadiya · 28 December 2025
★★★★★ 5/5
Trustpilotbrilliant communication
helped us with property really quick, michelle.S she was helpful polite and respectful answered all questions and are happy working with her whilst accommodating with jigsaw homes.
Kyisha · 31 October 2024
Agent replied · 22 November 2024
Hi Kyisha, thank you for your feedback. We're happy to hear that Michelle was polite and helpful. We hope you enjoy your home.
★★★★★ 1/5
GoogleSo glad I have moved away from the jigsaw homes property I had, I was supposed to have a communal garden that four properties shared the two ground floor flats had direct access to and they used as there own dog poo everywhere in wanted …
Chris · 15 April 2025
★★★★★ 1/5
GoogleDangerous driving on the A6 today at 11. Unnecessary overtaking & generally being a tool
Ms · 15 February 2026
★★★★★ 5/5
TrustpilotMy experience with jigsaw has been…
My experience with jigsaw has been amazing, my housing officer had a lot of patience with my emails and it all paid off. Amazing service and I am very happy with my property.
Shelby · 5 June 2024
Agent replied · 24 August 2024
Hi Shelby. We're glad to hear that your housing officer was helpful and patient. We hope you enjoy your new home. Thanks for sharing your feedback!
★★★★★ 1/5
TrustpilotTotal sham
It took 3 attempts and 2 ruined ceilings to fix my leaking roof which I am now waiting for new tiles on order before its finished,management of tradesman don't answer emails or phone out on office on when they are in work pat rent for 20 years and that's what you get and when I ask why I cannot bid on other properties I cant told I can't because I'm already a tenant,I have also been refused right to buy and not been offered any alternatives total sham.
Tracey · 21 June 2023
★★★★★ 1/5
TrustpilotI am a tenant at Sandon Lodge in…
I am a tenant at Sandon Lodge in Seaforth for the last 17 years. I admit their repair sevice is almost non-existent. We have 16 ground floor flats where the tenants have no windows in their bathrooms and no active ventilation for the past 5 years and nothing has been done about it, I have lived in a flat that does not have a kitchen firedoor and is a great risk of fire. We live with the hazard of a penetrating ventilation system in the attic area that allows for a fire and smoke spread throughout the entire building roof structure and nothing is being done to correct the situation. In the event of a fire here all insurances would be declared voidable. If you are the insurers check it out that disclosure was made of all of the issues.
CustomTomer · 4 May 2023
★★★★★ 2/5
GoogleUseless at repairs and don't help in a crisis left me to suffer alone with domsic abuse and properly a mess due mouse in flat holes and danp they did not realise that am in danger o got raped in 10 May coz they won't offer me anything else to stay or offer me any kind support or housing am going move from this place I been let down by this housing
Sammy · 9 June 2017
Agent replied · 8 June 2023
Hi Sammy,
we are sorry to hear that you are not happy with the service you have received from us and the condition of your home. I trust that our Repairs and Tenancy Enforcement Teams are looking into this for you. In the meantime, please do not hesitate to contact us on 0300 111 1133 or info@adactushousing.co.uk
★★★★★ 5/5
TrustpilotI’m really grateful to Jigsaw Homes
I’m really grateful to Jigsaw Homes, especially to Katie Wood, for all the kindness, patience, and support I received during my move to Hilden Court.
SHADI · 16 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
