Jigsaw Homes Group Jigsaw Homes Group Ltd reviews in Leigh

★★★★★ 1/5

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Not even 1* this company needs 0*.

Not even 1* this company needs 0*. The way Jigsaw Homes Ashton-under-Lyne treats the elderly tenants is despicable, accusing them of being violent and dangerous and drug taking/dealing (72 year old female pensioner by the way) Pamela Hollingsworth is the absolute trash of the staff, she accused my mother of stealing her car and house keys, threatened to call the cops and have her arrested, she had purposely left them in the property as there was no other way they would have been where they were when found. When she returned she demanded the keys back and snatched my mothers phone off her and referred to me as a mental headcase because I was on the open line the whole time listening to what was going on, i was gobsmacked to say the least. The person needs to either be sacked on the spot or completely retrained to learn some basic human decency. Rumours are going around now which is resulting in the property being vandalised multiple times. They will not allow a drug test to be taken to prove my mother's innocence. They have placed her on the CAT 1 and CAT 2 preventing her from finding anywhere else to live. Hollingsworth tried to get to the 80 Year old female next door to go down to jigsaw offices and say she was a bad neighbour and tenant, which she refused to do so because it is untrue. They are trying to alienate the pensioner residents from each other. My mother has never been violent, abusive or dangerous nor taken a single drug nor sold one in her entire 72 years of her life. Mike Holt has continued to follow this nodding dog as he is her superior. He has failed to speak to my mother to find out what actually happened that day. He's a disgrace as well. Health and safety assistant director Mrs C Garner wrote to her and stated they will never remove the CAT 1 or CAT 2 off her account recently. I will be seeking legal advice on behalf of my mother. The way they are treating her is wrong and disgusting. They should be ashamed of themselves.

Victoria · 24 September 2026

★★★★★ 5/5

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I would like to thank Jigsaw Homes for…

I would like to thank Jigsaw Homes for supporting me throughout my housing process. I am especially grateful to Caroline Wright, who dealt with my case and helped me every step of the way. Caroline was always kind, patient, professional and understanding. She explained everything clearly, kept me updated and made the whole process much easier during a very stressful time in my life. She always treated me with respect and made me feel that my situation genuinely mattered. I am extremely happy with the service I received from Jigsaw Homes. Caroline went above and beyond to help me, and I truly appreciate everything she has done. She is a credit to Jigsaw Homes, and I would highly recommend their service to anyone needing housing support.

Stefano · 14 September 2026

★★★★★ 5/5

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The whole process was very quick

The whole process was very quick, straightforward and professional from start to finish. Michelle Swanson was absolutely brilliant throughout, keeping me informed, answering any questions and making the whole process as stress-free as possible. The handover was smooth and professional, and I’m extremely happy with my new home. A great experience with Jigsaw Homes and a big thank you to Michelle Swanson for all her help.

Walter · 10 September 2026

★★★★★ 4/5

Trustpilot

Michelle swanson is the best housing officer we could have asked for

Due to antisocial behaviour, jigsaw approved a management move, the process was long and a little frustrating because if delays due to works needing to be done on the new flat, but throughout the whole process our housing officer michelle swanson has been an absolute rock, chasing updates and keeping us informed along the way, her transparency took a lot of the difficulty out of it, shes been in our corner the whole time advocating for us, going above and beyond her standard duty to ensure that we were taken care of as the voids team got the flat ready for us. Even though we were waiting a very long time (hence 4 stars) Michelle has been an absolute angel, making the process as painless as possible. We are incredibly thankful for having her as our housing officer, anyone who works with her are lucky indeed.

Rowenne · 22 April 2026

★★★★★ 5/5

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Firstly Katie was superb with me in all…

Firstly Katie was superb with me in all ways.She knew i was not computer savy and did everything for me.The girls at the hub when i phoned where polite and helpfull.I am made up with my little flat and have not been this happy for 28yrs.it will be a while before i sort out and get everything in place as i want it but thats moving home.Anyway i now feel secure in the fact that if i do my duty rent wise etc i can live my life out here. Thanks to Katie and all the staff at Jigsaw homes.Thomas

Thomas · 19 March 2026

★★★★★ 5/5

Trustpilot

Thank you Jigsaw Midlands

I would like to say a big thank you to Jemma Davey and Debbie (Scheme Coordinator at Orchard Court Carlton) You both have been fantastic from letting me know that the apartment was available for me to view to helping me secure the apartment. I am so happy with the apartment and moving in once the carpets have been fitted and furniture has been delivered the beginning of March. I am really happy to be moving in. Jemma your phone calls and emails with information 1st class service. Thank you to Debbie at Orchard Court Carlton for all the information and for making signing the paperwork a breeze 100% service. I can’t wait to move in.

Heidi · 10 March 2026

★★★★★ 1/5

Trustpilot

Jigsaw or should i say Nazi party.

WELL, where do i start? I have been a tenant of jigsaw homes since june 2020, and what a disgraceful 5 years and 8 months it has been. When we moved in we found out that the house has never had fresh plaster in the 126 years it has been standing. This house was built in 1920 and still had all of its original plaster. So fast forward 126 years later 3 rooms have been re plastered. But not all after taking them to court they agreed to do the work that needed doing. It took them a month to do 3 rooms in january 2022. After they completed them 3 rooms they said we will have to come back at a later date and finish the work because we are needed at a new build site for the new houses. Which was fine because they said they would return and and complete the agreed work.

Mr · 1 February 2026

★★★★★ 5/5

Trustpilot

Quick and helpful service provided

The turn around was very quick and all questions was answered and in quick time. Very happy with how the process was done and a big thank you to Michelle Swanson who has really helped us along on the process.

John · 7 October 2026

★★★★★ 5/5

Trustpilot

100%

This is my second review of this company. Must say I cannot fault the teams who are employed by them. I moved into one of their properties and my move went smoothly with all help from the site Manager - since that time we now have a new site Manager "Debbie" who took over the post from Shelley. Debbie is just as professional and helpful as Shelley was, availale if needed, keeps the residents fully advised of all comings and goings, handles any concerns with care and empathy her door is open should there be a problem so again another faultless member of the Jigsaw team. I had a problem with the closer on my door the repair was handled immediately, unfortunately a replacement was needed not a repair but one hour after the carpenter left I received e mail saying the replacement part was ordered and job raised giving me a date and time of the next visit. All in all another fab Site Manager (on the ball) so thank you Debbie for your help kindness and assistance. AND to the Jigsaw team of telephone assistants well done all of you for the same kindness and maybe tolerance LOL we old folk struggle at times

Patricia · 6 August 2026

★★★★★ 5/5

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The Katie Wood experience

From being offered the flat Katie Wood has been brilliant From start to finish she went above and beyond my expectations she is a Diamond in the ruff she's so helpful thank you very much

Wayne · 7 October 2026

★★★★★ 1/5

Trustpilot

Jigsaw screw ups.

This housing association has to be one of the worst in the country,the staff are nothing but barefaced liars and as for their maintenance teams they are useless idle skivers.I have the misfortune to be one of their tenants who has been waiting since February for two double glazing units to be replaced, not a difficult job to do but it seems these imbeciles are incapable of getting it done. I live in a cul-de-sac and have watched another two properties have their entire windows and external doors replaced while I have been waiting for my units to be replaced. It seems obvious that I'm being discriminated against because I have the balls to complain about these bullies.

Patrick · 12 October 2026

★★★★★ 1/5

Trustpilot

I had a visit from Pamela Hollingsworth…

I had a visit from Pamela Hollingsworth which ended in her accusing me of stealing her house and car keys she returned to jigsaw telling Mike Holt to put a cat1 and cat2 on my housing file for being abuse aggressive violent and dangerous they did not report this to the po!ice as it was untrue they then said that when I viewed this property grange road Hyde I told them I was a drug addict and dealer I am a 72 year old pensioner and said I would be drug tested but they refused this if anyone has a visit from jigsaw make sure you are not alone

Susan · 10 October 2026

★★★★★ 5/5

Trustpilot

Great staff

Great experience with staff Katie Yvonne and Paula were great was my first flat with jigsaw Homes and they made it a simple easy move which was appreciated well done girls

Daniel · 7 October 2026

★★★★★ 1/5

Trustpilot

This company is terrible to deal with

This company is terrible to deal with, they will not allow you to keep a leisure caravan/trailer at your property that you are paying rent for. If you ask up front they will deny you. You try to go through the correct channels/process and they refuse point blank. So if you own a vehicle like this and are looking for a home to rent, look for a different housing association and check with them before taking up residence. It’s already expensive enough to get away on holidays and short breaks, but then they won’t allow you to have a means of doing this. It’s a breach of human rights on their part. Well to your reply, there are at least 50% of the residents living there that have/need the ability to be able to have these types of vehicles there.

Mark · 8 September 2026

★★★★★ 1/5

Trustpilot

“Cadent attended my home due to a gas…

“Cadent attended my home due to a gas leak and capped my gas supply. I was left with no hot water, no heating, and children who needed washing for school. When I contacted Jigsaw Homes, I was repeatedly told to ‘call back tomorrow’ even though Cadent confirmed it was an internal pipe leak, which is Jigsaw’s responsibility. The lack of urgency and empathy was extremely disappointing, especially after a dangerous situation. Families should not be left without hot water or support.” very disappointing

Saiqa · 6 September 2026

★★★★★ 5/5

Trustpilot

I want to thank Liaqat Shan & Sam

If could give everyone at jigsaw more then 5stars I would especially Liaqat Shan who helped me through the process off getting my house I can’t thank you enough, what a very polite man you are, thankyou so much, also I would like to mention Sam who also helped me get my forever home, with out you both I wouldn’t be here now.

Vicky · 27 November 2025

★★★★★ 5/5

Trustpilot

Michelle has been a star

Great so far with jigsaw homes, Kiri was so helpful on the phone and Michelle Swanson has dealt with all my questions, met me at the house for viewing and signed me up for my tenancy, she went through everything and was so helpful thank you Michelle :)

Chelsie · 23 March 2026

★★★★★ 5/5

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Katie is our new housing officer and…

Katie is our new housing officer and when I have approached her she’s dealt with any issues promptly and efficiently. She’s always quick to answer any questions I have and makes the process a whole lot easier for tenants. Thank you Katie for all your help :)

Maisie · 17 March 2026

★★★★★ 1/5

Trustpilot

That this housing office don’t care about their tennants at all

This housing office is an absolute joke!! I have my mother and father in one of their homes and all They do it treat them both like rubbish constantly disregarding them my dad had a stroke in 2013 they hang up the phone on him as they thinks he’s drunk all stroke related speech issues the poor man had a 5%survival chance he hasn’t fought for his life to be treated like shit!! My mother has dementia both very vunrable adults now the electric has gone off my dad has called as an emergency and they have 24 hours to respond what kind of housing office does that?? I’ve been on the phone today to make sure that somone goes out within 4 hours this office Ashtonos an absolute disgrace I will be putting ina formal complaint

Donna · 12 June 2026

★★★★★ 5/5

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I spoke to Katie and Yvonne who were…

I spoke to Katie and Yvonne who were really helpful and considerate when dealing with my situation. I found them really friendly and they gave me all the imformation I needed

Kaye · 12 June 2026

★★★★★ 5/5

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Thanks katie for offering me the…

Thanks katie for offering me the property and showing me around at viewing, thanks to yvonne for ringing me to sort certain things out and thanks to Ellie for sending off form I appreciate you all you were all very nice and helpful thanks again . Dean

Dean · 6 February 2026

★★★★★ 5/5

Trustpilot

Great experience

My housing officer Michelle Swanson was absolutely lovely! I can't appreciate enough how much she has helped me, she great from when she offered me the property and viewed and sorted all my paperwork for me. She went above and beyond.

Toni · 12 February 2026

★★★★★ 1/5

Trustpilot

Not disability confident in the slightest. They trigger. Attack and dont investigate.

Not disability confident in the slightest. They do t want proper job done. Managers are protected and things not investigated. Note to files given and you are told that this is not disciplinary. But i can be used against you. They dont like questions or you wanting to learn.they want you to do as your told and dont care for the quality of people jobs or lifestyle. Of there tenants or employees. Once your in a jigsaw home if you complain alot your talked about in the office. Dont work for them. Dont matter how much your change. they make you the issue. They will still find away to protect the hierarchy and lie. I tried to do all i could and still even with facts they dont want to no. Rules for one and rules for another. People cant where shorts cause of chemicals but teams who use worst stuff can. There professional boundaries training is a farce as they say u cant live where you work. But people do. But then u have to move area but some havent. Luke they just make there own rules up. And come together before they try to manipulate situation and just do without question. They mislead. Dont work for them. They have buildings that havent ben fire safe for over a year. With over 3 floors. And would rather harass tenants that solve the issue of providing bo storage. Yeat they put families in these buildings. And bo what will come. They dont solve there problems. They create more problems and doors. When they create these issue and ongoing issues. With send formalities around in circles. But thwn its your fault when you get frustrated with all the tenants coming at you cause noone is dealing with the issues. Just passing the book. They argued for a week over a grid that went to nowhere and who should clean it .

Rebecca · 7 April 2026

★★★★★ 5/5

Trustpilot

Outstanding experience, thankyou.

A* experience, very fast moving, easy, reliable and straight forward process. Thankyou to Michelle Swanson who’s helped me through this process and kept me in loop with all details, even to the smallest of informing me on dates/times and phone calls all have been done as said. Lovely lady and very helpful!

Consumer · 7 October 2026