Jigsaw Homes Group Jigsaw Homes Group Ltd reviews in Leigh

★★★★★ 5/5

Trustpilot

Made a stressful process feel manageable

I’ve had a really positive experience with Jigsaw Homes. From my first contact with Kiri through to ongoing support from Jamie, everything has been handled in such a supportive and thoughtful way. Jamie in particular has been amazing - really responsive, efficient, and always keeping me updated, which made a big difference. This has been quite a stressful time for me, and having someone who is understanding, approachable, and genuinely willing to help has meant a lot. It made the whole process feel much more manageable. I’m really grateful for the support and care shown throughout.

Beth · 19 March 2026

★★★★★ 5/5

Trustpilot

Incredible experience

Staff at jigsaw homes were absolutely amazing so professional but also very friendly. They really did go above and beyond to help you in every way they could and always kept you up to date and explained everything thoroughly. The property was more than I imagined, truly so lovely and I loved the extra little touches. Great experience

Terri · 19 August 2026

★★★★★ 1/5

Trustpilot

I don't live in Manchester- jigsaws…

I don't live in Manchester- jigsaws homes used to be based in Chorley Lancashire. Since they moved we in chorley area don't exist ! I have taken them to court twice in the past 5 years for disrepair ! They just don't learn the error- of - their - ways. They have too much stock and must be RITCH because the rent is going up yet again. They are really good at taking you're rent . However, they don't do anything for it. They do basic remedial repairs. Some of the workers have potty mouths and are lazy ....

Shereen · 10 March 2026

★★★★★ 4/5

Trustpilot

Exchange of tenancy agreement …

My sister just took over the tenancy agreement after the death of my father. However, prior to this after my fathers death we as a family were very anxious and obviously stressed about whether we would be eligible to stay at the property where my father was previously a tenant.After speaking to jigsaw who as a whole were very sympathetic and supportive introduced us to Katie Wood who was the housing letting officer. All I could say is that Katie showed my family compassion and applied so much care it was unreal. She was always easy to get hold of and always gave positive answers, which in time extinguished all out anxieties and stresses. For someone to show so much care and empathy in todays post covid society is truly a breath of fresh air. Thank you Katie for help with the tenancy agreement being under my sisters name and you are always welcome in our home.

Zubeir · 13 September 2024

★★★★★ 1/5

Trustpilot

I regret being a tenant of this housing…

I regret being a tenant of this housing provider. Repairs have not been completed to a satisfactory standard, and concerns are often dismissed rather than properly addressed. The workmanship on repairs has been poor, leaving areas looking unfinished and requiring repeated follow-ups. Communication has been frustrating, and I do not feel that tenant concerns are taken seriously. I would not recommend this landlord based on my experience.

Kamal · 1 June 2026

★★★★★ 1/5

Trustpilot

This should be zero

This should be zero I have been reporting noise nuisance from my neighbor for seven years with nothing ever being resolved the noise is in the bedroom and goes on till 3am in the morning the other week I banged back and they had the nerve to report it I got a letter from a jigsaw neighbourhood safety officer who arranged a meeting at my address for Thursday 12/02/26 between 10.30 am and 11.30 am I waited till 11.45 but nobody attended my address I have again received a letter today 17/02/26 to say that they had tried to contact me via the phone I have not received any calls from anyone from jigsaw I went to cavendish 249 today to speak to someone about the situation and was told that my phone had kept going to voice mail so I asked the person who was taking some details to ring my phone it connected right away and displayed jigsaw homes on the screen I provided a list of times and dates of further noise and also photo evidence to prove that my neighbor has a pet in the bedroom as my bedroom smells like a pet shop I have previously contacted my MP who contacted jigsaw on my behalf I am now on medication for high blood pressure due to the issue this situation can not continue to happen and should have been resolved a long time ago this proves jigsaw homes are not capable of this seriously even when my health is being affected Martin

Martin · 17 February 2026

★★★★★ 1/5

Trustpilot

Dismal incompetent and lazy

Dismal incompetent and lazy ; we were advised a smoke alarm was going off in flat - we were not there at the time . Took time off to go inspect and lo and behold it was a 2024 expiry so Jigsaw fault. Not allowed to disconnect it despite ear piercing alarm and was told not on no less than four occasions it was not an emergency. A bunch of jokers masquerading as a housing company.

ROBE · 19 March 2026

★★★★★ 1/5

Trustpilot

Getting the house great, repairs ha yeah right!

Nothing more than a loan company!Getting the house, Karren was great. Everything else "ah well you see because you are shared ownership..."Our back door - window has a water ingress. We reported this within two weeks of moving in. Almost four years later, still no repair- well we've had two visits, but neither one attempted to affect a repair.Our neighbour sent TEN (10) screws through our fence - protruding two inches, Jigsaw's response:"unfortunately we would attend to repair the fence as this kind of repair would be tenants responsibility." - GibberishConcrete slabs moving in the back garden? Well I await their apathetic response which may well blame the ground, climate change, el niño, who knows!Customer services is just not a thing here!As predicted, 'you are shared owner, so we are doing nothing for you'"Good Morning, Thank you for your recent email regarding loose paving flags in your rear garden. Unfortunately as you are a shared owner at this property all repairs are your responsbvility. Kind regards AishaRepairs Team "Update: More and more flags becoming loose and unstable, potentialy hazardous. This is very obviously a defect in whatever drainage was laid. As such it surely should be down to the developer to amend and correct?

Mark · 10 June 2024

★★★★★ 4/5

Trustpilot

Helpful and encouraging to a prospective tenant

Lauren Spencer has been very helpful and patient with me right from the initial contact on a telephone interview to meeting her in person for the viewing and being in touch on the phone and via email and her replies have been prompt and it’s not been difficult to get hold of her. I’m coming out of a women’s DV refuge, and have a range of health issues, so it’s even more appreciated.

Mrs · 15 October 2025

★★★★★ 5/5

Trustpilot

Alison Hinchcliff managed move

Alison Hinchcliff my management move officer has gone above and beyond to find me a new property. In such a short amount of time as I was a victim of a viscous homophobic hate crime from my previous next door neighbour .I am disabled and have certain needs and Alison was and continues to be a great help and support for me I could have asked for a better person to have dealt with my case 😊

Thanos · 28 June 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible council when ask to…

Absolutely terrible council when ask to speak to a manager there always on holiday supposed to ring tenements back in 72 hours that rarely ever happen where I live in a jigsaw home myself and half the neighbours have there front &backdoors leaking in water to the extent whee I had to get me floors there a disgrace of a company am now getting a lawyer to look in to this.

Cath · 16 March 2026

★★★★★ 5/5

Trustpilot

Professional and caring

I would like to thank Jigsaw Homes and especially Lauren from the Chorley team for helping my parents in the recent move to their new home. My parents are in poor health and have mobility issues and as their accomodation was no longer suitable, I had serious concerns about their welfare. We were lucky enough to secure a 'sheltered' property very close to me meaning that I can give them the care that they need. Lauren was completely understanding and sympathetic towards their needs and made things very easy for us all. She is professional and efficient and I can't thank her enough for giving my parents a safe and happy home for the rest of their days. We are eternally grateful x

Tom · 17 April 2024

★★★★★ 5/5

Trustpilot

Exceptional service

My experience with Jigsaw was exceptional right from the start until the end of my tenancy. Declan has supported me throughout the whole housing journey and I will forever be grateful, he has great customer service skills and makes you feel at ease. Right from the start I was supported by jigsaw in several ways, including financial support, which was so helpful for someone moving in alone. The whole process of moving in and out was super smooth and I have already recommended Jigsaw to several family members and friends, and I will continue to do so! Thank you jigsaw for everything. Thank you Declan for your kindness.

Marta · 15 April 2024

★★★★★ 5/5

Trustpilot

An asset to new charter

Khadeja is a lovely polite women who shown me an amazing welcome to my new property. She made me feel comfortable at home even on my first visit before I moved in. Explain and guided me thru my settling in. Thank you khadeja you are a diamond and defo one of the best staff members I’ve ever come across from at new charter thank you for everything

Troy · 3 October 2024

★★★★★ 1/5

Trustpilot

What a complete joke work should of…

What a complete joke work should of been done 14th December and still nothing no response from jigsaw I have even put complaint in level 2 and seem not interested they now ignore meYou know my email I have sent loads emails and you have completely ignored Just ask repairs about the Fencing complaintWell now asking for my details as I have sent loads emails the Fencing is still down if I wasn't disabled I would fix my self but I can't the emails you have sent back I.E WELL WHAT YOU WANT US TO DO PASSED ON TO BUILDERSPASSED ON REPAIRS you are a joke i am a home owner your fencing isn't fit for purpose you keep saying i am not allowed to touch but your dragging your feet i have put in complaint level 2 no response ask to speak to manager no response manager will look into no response

Robert · 19 December 2023

★★★★★ 5/5

Trustpilot

Brilliant company with wonderful agents

My experience with Jigsaw homes was so quick and seamless. My agent Alison is absolutely wonderful and was so proactive with getting everything ready for me to move into my new place. The entire process was completed in under two weeks! I can’t recommend this company and the lovely Alison enough. I have been renting privately in the UK for 8 years. You’d expect government funded housing processes to be much more arduous than private but in my experience it’s been the complete opposite. 10/10 experience, I am so so pleased with this company and lovely Alison

Mizza · 12 December 2023

★★★★★ 5/5

Trustpilot

The decorator Gary and his colleague…

The decorator Gary and his colleague who called out to strip and redecorate my living room ceiling were like a breath of fresh air the were friendly and worked efficiently and completed the work to a high standard even cleaning up after themselves

Barbara · 21 August 2026

★★★★★ 1/5

Trustpilot

Further to my previous review regards…

Further to my previous review regards communal lights. I received a very garbled message left on my answering machine last Friday 24th Nov 2023 which from what I could gather was advising an electrician would call today Wednesday 29th November which he did and replaced the faulty sensor and within around 20 minutes of him leaving a neighbour came in and now communal are back on permanently again.This surely must highlight the could not care less attitude by Jigsaw Homes to owner/ occupiers. Tried to get in touch via call centre and told an email will be sent and someone will contact me ASAP... I sent an email last Friday regarding the garbled message and received an automated reply saying due to volume of emails a reply may take sometime. Therefore, I cannot see me being contacted soon....How much extra will this issue add to the communal electricity bill we actually pay and reduce the lfe of the bulbs.Be nice if Jigsaw homes took this seriously and not just state that they provide an excellent service....Arrrrrggggggghhhh.Response from Jigsaw Homes as below is unbelievable......Why is it great that an electrician came out 3 times and still not fixed the issue.Surely it is evident from my indepth review that this is far from great news. This will all be detailed and included in a complaint pending as Jigsaw Homes have again proved themselves to show a total lack of care and duty to leaseholders and absolutely no policing of their workforce at all yet they put themselves on such a high pedestal. Shame on you Jigsaw Homes. .....how can I give them no stars as that is what they deserve.To make it simple....all lights in communal fully working and functional. For some unknown reason a Jigsaw employee attended and replaced a fully working sensor and left. SINCE THEN and two further visits all communal lights have been on 24 hours per day for over three weeks for which we as leaseholders are paying for the electricity and life shortening of all applicable light bulbs as a DIRECT RESULT OF JIGSAW HOMES and Yet they acknowledge this is acceptable and even highlight the fact that it is good news after the third attempt lights are still on and that someone ( for the fourth time) will call to investigate ASAP. Shame on you and your workforce Jigsaw Homes. Not at all concerned the direct impact this will have on leaseholders.SHAME,SHAME,SHAME ON YOU

Les · 30 November 2023

★★★★★ 1/5

Trustpilot

Jigsaw homes group bully and constantly…

Jigsaw homes group bully and constantly bombard there disabled customers with constant text messages and calls they refuse to do repairs to your home and let you live it homes full of damp

MR · 6 October 2026

★★★★★ 4/5

Trustpilot

Michelle swanson has been friendly and…

Michelle swanson has been friendly and happy to answer my questions and has made me feel comfortable to reach out if i need too. Im happy with the proprty ive been allocated and havent had any issues yet!

Shauni · 2 September 2026

★★★★★ 5/5

Trustpilot

Thank you Jamie S

I can’t thank Jamie enough honestly he’s been absolutely amazing so professional from the phone calls and at the viewing and very understanding he’s a very happy jolly guy it was lovely to meet him today with his excellent communication he went through everything and explained things very well Me and my daughter are absolutely over the moon with our home thank you so so much Jamie I give you 100% thank you again

Marise · 26 January 2024

★★★★★ 5/5

Trustpilot

This move has really been thought…

This move has really been thought about. I have 3 children with additional needs and there were a couple of requirements that the house needed to have. Khadeja Bagum is absolutely wonderful at her job. She kindly considered mine and my children’s needs and has gone above and beyond to try to help. I can’t thank her enough as this is going to be life changing. Massively appreciate all the help I’ve received from jigsaw homes.

Claire · 3 December 2023

★★★★★ 5/5

Trustpilot

Karen Wright of Jigsaw homes was…

Karen Wright of Jigsaw homes was amazing from start to finish, i was downsizing from a 3 bedroom to a 2 bedroom house and hadn’t moved for 25 years so was out of touch of the process, Karen kept me fully informed with the process and was available anytime i had any questions or worries by phone or Email. Thank you for making my experience less stressful.

Tina · 4 May 2024

★★★★★ 5/5

Trustpilot

Michelle swanson kept us informed all…

Michelle swanson kept us informed all along the way. When we asked questions she didn't know she went and found the answer. Good time keeper which to us is very important.

Bee · 28 September 2026