Every review we hold for the Leigh office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotI’d like to say a big thank you to…
I’d like to say a big thank you to Caroline and Mandy for helping me with my new home. Mandy helped get everything sorted in the house ready for me to move into and Caroline for making all the forms filling so easy for me. Really appreciate all the both of you have done. Thanks
Stephanie · 18 December 2023
Agent replied · 28 January 2024
That's great to hear, Stephanie! It's always nice to have a smooth transition when moving into a new home, and having helpful people like Caroline and Mandy can make all the difference. We're sure they will be happy to know that their efforts were appreciated. Enjoy settling into your new home!
★★★★★ 4/5
TrustpilotGood Experience
Great Experience! The staff at Jigsaw Homes were friendly, helpful, and response to all questions I have . The move went smoothly, although the waiting was longer than the predicted times. The home itself is beautifully designed and spacious. The entire process was made positive and enjoyable, making the house move as stress-free as possible.
Amara · 29 October 2025
Agent replied · 8 June 2026
Hi Amara, thank you for taking the time to provide your feedback.
★★★★★ 5/5
TrustpilotAllison Hinchcliffe has been fantastic…
Allison Hinchcliffe has been fantastic . She found me a new flat with amazing speed. She was so helpful and understanding of my situation. I couldn’t be happier with all her help. She kept me updated on everything.My new home is great. Thank you Alison x
Lynn · 28 May 2024
Agent replied · 24 August 2024
Hi Lynn, we're delighted that you've found a new home, and we are glad to hear that Alison was helpful and understanding throughout the process. Thank you for your feedback, and we hope you enjoy your flat.
★★★★★ 1/5
TrustpilotDamp and mold issues being masked over…
Damp and mold issues being masked over for 15+ years they have a complaints process but fail to stick to their own policies and procedures during the process they do all they can to waste as much of your time as possible so you will give up, they would rather keep sending worker to do works not needed so it's cheaper for them rather than fixing an issue, they also like to try blame you for everything when on the phone I had one once state well cost of living crisis you won't have your heating on enough (which is not the case) had independ inspector out and housing officer just lies about the findings afterwards not worth the rent honestly, having to redecorate throughout every single year, any many other issues if you've had ongoing problems like me contact citizens advice like I have they put you in contact with a government backed charity that will build a case and push a claim thro for you (I'm currently in this process)
Tony · 26 November 2024
Agent replied · 25 December 2024
Hi Tony, we're sorry that you feel let down. We have requested more information via Trustpilot so that we can look in to this.
★★★★★ 5/5
TrustpilotKaren was absolutely brilliant…
Karen was absolutely brilliant throughout the whole process, always kept me upto date either via phone call or email. I'm so so happy with the service received and with the house!
Emma · 6 December 2024
Agent replied · 25 December 2024
Hi Emma. Thank you for your feedback.
★★★★★ 1/5
TrustpilotWhy do you allow tenants who dont have…
Why do you allow tenants who dont have their own private space or garden to have dogs.Communal gardens are for everyone.And when tenants allow their dogs to destroy these spaces it will obviously cause arguments and bad feelings.Especially when the person just doesnt care.I have had this problem for over 12 months now and the grass area is now down to the soilBuck up jigsawUpdateRecieved call from jigsaw team And they seem to be acting fairly quickly to the issue and in a very timely mannerBut the main sticking point is still.Why do you allow pets especially dogs to live where there isnt a private space or garden for themIm a dog lover,but because of where i live I know its not practical to have one
Anthony · 21 November 2024
Agent replied · 22 November 2024
Hi Anthony. We have sent you a request for more information. Thanks.
★★★★★ 5/5
TrustpilotAbsolutely fabulous company so helpful…
Absolutely fabulous company so helpful and kept me informed with everything and was professional and very efficient with all the service and information offered to myself. Karen was absolutely amazing and so professional with her manor and insight and really was a great support , she is amazing ambassador for jigsaw
Chelsey · 7 December 2023
Agent replied · 28 January 2024
Hi Chelsey. That's great to hear! It's always wonderful to receive positive feedback about our teams. We're glad Karen was able to provide you with excellent service and support. Thank you for your feedback.
★★★★★ 5/5
TrustpilotI want to give a huge thank you to…
I want to give a huge thank you to Lauren Spencer for making the moving process comfortable! She accommodated my preferences and facilitated a quick move-in! It was a great experience!
Inna · 3 December 2024
Agent replied · 25 December 2024
Hi Inna. It's great to hear that you had comfortable moving process and that Lauren was able to help make your experience with the process a good one. Thank you for your feedback.
★★★★★ 5/5
TrustpilotJigsaw homes great staff
Helen (Coordinator) and Michelle Swanson supported me to go through the process of signing up for a property and both made it a quick,painless and very friendly experience, I can’t thank them both enough and I would highly recommend Jigsaw homes to anyone looking for a property.
Michael · 4 December 2025
Agent replied · 26 December 2025
Hi Michael. Thank you for your feedback. It really does help. We're glad to hear that your sign-up experience was a smooth one and that Helen and Michelle supported you throughout. Enjoy your new home.
★★★★★ 5/5
TrustpilotWas very helpful answered all the…
My experience has been great with jigsaw homes.Answered all the questions I needed answered.All the staff are really friendly.They have helped so much with everything.
Leeanne · 21 May 2026
Agent replied · 8 June 2026
Thanks for the feedback, Leeanne. We're glad to hear that our colleagues were helpful and supportive.
★★★★★ 1/5
TrustpilotWe are a private house and we have…
We are a private house and we have flats at the side of us the Fencing is down and nothing seems to be done emailed and promised someone will be out but still nothing when someone gets hurt from the fence then let's see how quick they turn up
Robert · 30 November 2023
Agent replied · 28 January 2024
Hi Robert. We're really sorry to hear about the fencing issue you're experiencing. It can be frustrating and worrying when you feel like your concerns aren't being addressed in a timely manner. It sounds like you've already taken steps to report the problem however, we have requested more information via Trust Pilot so that we can look into this further for you and to get the situation resolved soon. Thanks.
★★★★★ 5/5
TrustpilotKaren Wright was fantasic from start to…
Karen Wright was fantasic from start to finish , very happy with my new home in a really nice area. the whole process was quick and simple with great help & advise Thank you very much Karen <3
Andrew · 2 July 2024
Agent replied · 24 August 2024
Thanks for your feedback and glad you are happy with your new home. We'll be sure to pass on your kind words to Karen.
★★★★★ 5/5
TrustpilotChaffinch manor
From being offered the new build property in november to getting the keys on the 30 the all process as been first class . Can't thank Michaela Coward and the team enough for all the help . Definetly a dream home for me and my daughter .
Darren · 7 December 2023
Agent replied · 28 January 2024
Hi Darren. It's great to hear that you had a positive experience with Michaela and the team while getting your new build property. We hope that you and your daughter enjoy your dream home!
★★★★★ 5/5
TrustpilotMichelle swanson signed me up
Michelle swanson signed me up. Made me feel so much better about my situation, let me know tha jigsaw homes is willing to help in situations if I find myself needing help. Aswell as a lovely chat that made me feel settled as I got my keys
AJ · 30 October 2025
Agent replied · 25 January 2026
Hi AJ Mac. Thanks' for your feedback. We pleased to hear that Michelle was able to reassure you and make you feel settled. Jigsaw.
★★★★★ 1/5
TrustpilotTried for the second time to register…
Tried for the second time to register for online rent payment received email to say I already had an account and to reset my password received another email to reset password which I did and then tried to login but was told there was a error and this is supposed to be a quicker and easier way to pay my rent as I have had problems with the swipe card issued by jigsaw very frustrating and poor customer service
Martin · 29 September 2024
Agent replied · 22 October 2024
Thank you for reaching out and sharing your experience with us. We're sorry to hear you've had difficulties registering for online rent payments, and we understand how frustrating this can be, especially when you're looking for a quick and easy solution.Our online payments are managed through AllPay, so it sounds like there might be an issue with their system. We recommend trying to reset your password once more. However, if you continue to encounter problems, please don't hesitate to get in touch with our team directly. You can reach us on 0300 011 1144, and we will be happy to help you get everything sorted.
★★★★★ 5/5
TrustpilotFrom initially bidding to house move…
From initially bidding to house move the service has been very efficient. Thanks to Karen Wright for helping us get everything sorted and to Pam who took us through the signing and giving us the keys.
Angela · 2 July 2024
Agent replied · 24 August 2024
Thanks for your feedback! Glad Karen was helpful throughout the process. We'll be sure to pass on your kind words to her.
★★★★★ 5/5
TrustpilotGreat experience
I had a great experience with JIGSAW HOUSING, I signed a contract within a day and had my key handed on the same day. Laura and Alison, my housing officers were very helpful and great.
Tony · 27 January 2026
Agent replied · 8 June 2026
Hi Tony. Thank you for your feedback. It's great to hear Alison and Laura were helpful. Enjoy your new home!
★★★★★ 1/5
GoogleWaste. time? Don't deal with issues. AndHormophobic issues.and hate crime issues l have falling not to well because of all the stress and plus geting antibaiotics of my doctor because of it
Ivy · 6 October 2026
★★★★★ 5/5
TrustpilotNew house
Declan was exceptional during our process of getting our new family home, really friendly, reassuring and made us feel comfortable during the whole process.
Lewis · 2 December 2024
Agent replied · 25 December 2024
Hi Lewis. Thank you for your feedback. We're pleased that you had a great experience - Declan is great! Enjoy your family home.
★★★★★ 1/5
Trustpilothow to get round bad reviews
I wrote a review 8 days ago and got a reply asking for more details so I gave them those details my name address and telephone and as of yet no contact has been made.So when you see a reply at the bottom of a review it doe not mean they are doing anything about your problem just trying to make themselves look better to the reader. Jigsaw homes are very poor company to deal with they vague and ambiguish when you speak to them on the phone and just plain ignore your email requests for help. They are very lucky you need 1 star to write a review if it was on performance it would be a minus .
Graham · 17 July 2024
Agent replied · 24 August 2024
Thank you for your feedback. We understand your frustration and apologize for the inconvenience you've experienced. We assure you that we take all complaints seriously and aim to resolve issues promptly. Our complaints team is currently handling your concern. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention, and we appreciate your patience as we resolve these matters.
★★★★★ 1/5
TrustpilotThe WORST service EVER experienced
The WORST service EVER experienced! The people on the phones are extremely rude, have no empathy, make a bad situation 10 times worse and should seek other employment IMO.I'm disabled and housebound, I have had several issues with the drains since moving in and trying to get help in near impossible. I'll be told its classed as an emergency, but that I have to wait several days before a plumber will come out. If you dare suggest that this is going to be a problem the staff get high rate and talk to you like crap.My shower broke 5 days ago and I am still waiting for an electrician, I was told "it is what it is", it's understandly a frustrating and unpleasant situation where a little kindness, patience and empanthy would mean a great deal. I cant even drink water because it triggers part of my condition and I obviously need to keep the only bathroom free. After speaking to several phone operators I'm more frustrated than ever due to their arrogant behaviour - speaking over me, raising their voice, point blank refusing to listen to me!I've worked in customer service for years and years and in all honesty, I think you'd be better hiring monkeys.I'm not staying here. Enough is enough. Warning to others - AVOID!
Zee · 7 August 2023
★★★★★ 1/5
TrustpilotJigsaw Homes have ruined my flat
Jigsaw Homes have ruined my flat it is now uninhabitable after waiting over a year for emergency repairs. The roof is not fit for purpose and has been leaking into my flat kitchen for over a year. Everything in the kitchen has now been ruined. I constantly ring the Maintenance Repair Team and follow up by endless emails trying to get my roof fixed. I get endless excuses from them and no action. How long should you have to wait to get an emergency repair done ?? I own the flat but unfortunately Jigsaw Housing own the roof so I cannot get my own roofer to repair the roof which I would have done 15 months ago. I have put a claim in via Jigsaws Building Insurance since after waiting so long for a roof repair the complete kitchen now needs ripping out and replacing. How can you possibly treat people like this ?? it is not just myself that is suffering trying to get you to repair my roof but also my vulnerable tenant. Whenever it rains it rains into my kitchen via the broken concrete on the valleys of my roof. It would take you a day to repair the roof but you have made me wait over 15 months. Absolutely ridiculous situation. I would not recommend renting or buying a property that has any connection to Jigsaw Housing.
Kathryn · 14 July 2024
Agent replied · 24 August 2024
Hi Kathryn. We have sent a request for more information via Trustpilot so that we can look in to this for you.
★★★★★ 1/5
TrustpilotOne man and a ladder
Why would you send a roofer with a ladder to my property when you know health and safety wont allow it to use it when alone. Do you really repair roofs?.Are your staff aware of health and safety or is it just one of those good excuses. Please follow this link you will not believe what other pathetic excuses jigsaw homes have used this far I remember them all and will post them until my roof is repaired. Mr owens jigsaw homes manager are you aware of health and safety regulations if yes please bring your staff up to date so there is no accidents. They are rated 1 star but only because you cannot give them 0 star
Graham · 13 July 2024
Agent replied · 24 August 2024
Hi Graham. We have sent a request via Trustpilot for more information so that we can look in to this for you.
★★★★★ 1/5
Trustpilotjigsaw homes group 14 months of lies
I have been waiting for Jigsaw Housing to repair the roof on our flat for 14 months had nothing but lies and excuces as to why they have failed to act. The floods in every time it rains send video to repairs and a number of managers at jigsaw and still nothing happens . We thought we had a result last weekend as they put up scaffolding last friday but no roof repair.They only got 1 star because you need to, to open this page. Someone by the name of mark owens has been aware of this problem for the full 14 months real jigsaw employee all he tells us he will contact the repairs team but never manages to tell us why the repair has not been completed nor why we get messages that roofer on way so on yet roof not repaired 10/7/2024 as it was first reported on the 06/05/23 there really is no reason why a company such as jigsaw homes could of failed so badly. Leaving our tenant to live with a flooded kitchen where he cannot use his cooker etc when it rains and we all know how much rain we have had this year. If your reading this this is a genuine report of how jigsaw homes have treated us so people be warned its here in black ink how they behave.
Graham · 11 July 2024
Agent replied · 24 August 2024
Hi Graham, just sent you a request for more information via Trustpilot. We can then look into this for you. Thanks.
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