Trusted Agent profile · Leicester
★★★★★
292 reviews across 2 platforms
106 Queens Road, Clarendon Park, Leicester, LE2 3FL
Oliver Rayns's office in Leicester, at 106 Queens Road, is rated 4.3 out of 5 across 292 reviews on two platforms, including 277 Google reviews rated 4.3.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleWould like to say big thank you to the team at oliver ryans and the staff there . Espically Jasmine was excellant at helping me find house and very helpful and responsive at all times and very profesional at all times . Once again thank . MoPositiveProfessionalism
1/5
GoogleWe rented a property under Oliver rayns last year and the experience was absolutely scarring towards the end of the tenancy to say the least. For one, we had to send countless emails, make countless phone calls in order for us to literally FIGHT for our deposit back. They tried to charge us an insane amount of 500 pounds at the start because they said the house was in a poor state. I would just like to clarify that I took photos and videos of every single room before we left and I made sure to clean and sweep and clear everything. So evidently when they made this claim I was absolutely livid! They wanted to charge us for repainting the house interior, my guess was to prepare it for the next tenant because we never ever stained the walls or leave any marks of them. After endless emails and calls from our part, they finally decided to only charge us 60 pounds each off our deposit. All I can say if if you want peace of mind, security and not having to worry our whether you'll get your deposit back at the end of the day. DO NOT rent property from them. They threatened to take our Google reviews down initially and said we are spreading false rumours. But I can tell you everything I've mentioned is not an exaggeration of what happened. If anything it downplays the amount of distress and worry we had to go through during that period of time. DO NOT RENT HERE.
1/5
GoogleSent them an email, then followed up with a WhatsApp message, regarding a property in Leicester. Despite it being obvious that the WhatsApp message has been read, and two days having passed since sending the email, still no response. If this is how unresponsive they are when you're looking to buy off them, I can only imagine how bad they must be once they already have your money. AvoidNegativeResponsiveness
Dear Robbie, We apologise if you haven’t had a response yet. Our WhatsApp Business account is having issues at the moment that are outside of our control. Could you please email Dechlan@oliverrayns.com who will be able to assist with your enquiry. Kind regards
1/5
GoogleWanted to view a property. Couldnt fit me in but made no attempt to take my details or discuss my position incase they had a cancellation. Seemed very uninterested but then 4hrs later reduced the property 10k. So you lost a cash buyer and your clients then lost 10k off the property.
Dear Daren, We are sorry for the experience you had with our team at Oliver Rayns and have tried to call you back this morning to explain where the miscommunication may have been. We pride ourselves in customer care and would like to resolve this for you. Please may you email jasmin@oliverrayns.com regarding the matter so we can investigate further. Kind Regards, Oliver Rayns Management Team
5/5
GoogleVery pleased. Sold and completed our late mothers flat within 6 weeks and with several offers in excess of asking price. After initial disappointment with a disingenuous time waster, the team at Oliver Rayns regrouped and pulled all the stops out in ensuring a new sale. This completed without any issues whatsoever.
Dear Anna, Thank you so much for this review - we are thrilled to have found you and your family another buyer within days of remarketing. Best, The Oliver Rayns Team
5/5
GoogleExceptional service from all employees I've spoken to at Oliver Raynes. Couldn't fault them at all. Easy to make a booking for a viewing, and kept up to date throughout the house buying process. Any queries would be responded to quickly. Would 100% recommend these estate agents when buying a property.
Dear Megan, Thank you so much for the great review and we are thrilled your buying experience was exceptional. Best, Oliver Rayns Sales Team
5/5
GoogleStaff were helpful. Straight to the point loyal to the buyer and seller. True to what they said and stayed with word. Reassurance given to both parties. Keeping the transition smoothly. I have dealt with many estate agents. This home was meant for us. Mrs and Mrs Dhillon ❤️
Dear Ruby, Thank you so much for the scrumptious chocolates and we are so happy that you found your home through us, it was a pleasure to work alongside you. Best, The Oliver Rayns Team
5/5
GoogleOliver Rayns were very easy to deal with. They were friendly and professional and got the job done as quick as possible, making sure all parties involved were happy. Their communication was excellent. Highly recommend.
Dear Layla, Thank you so much for your kind words, we still remember showing you around an apartment when you were first looking. We wish you and your beautiful family the best in your new home and thank you for being so amazing as our vendor. Best, The Oliver Rayns Sales Team
5/5
GoogleVery helpful and friendly staff , thanks to Charlotte who really help me to reach the completion of the property
Dear Vimal, Thanks for the kind message. Enjoy your new project :) Kind Regards Oliver Rayns Team
5/5
GoogleFrom the starting with the process of house hunting and viewing everyone was very friendly and polite, when coming to the purchase of the property everyone was able to accommodate us in their busy schedule. Overall a great team who want to help there clients. Wonderful service.
Dear Shweta, Thank you so much for the review - we really appreciate it and we are so excited for you to start your journey in your new home. Best, The Oliver Rayns Team
5/5
GoogleI can't praise Kish and Hayley enough. We purchased through Oliver Raynes and although there were delays from the sellers side Kish and Hayley diligently followed up and the transaction was seamless. I would be more than happy to recommend Oliver Raynes.
5/5
GoogleExcellent customer service. Though I didn't buy with them their agent was thoughtful and authentic in their work. That approach was refreshing
1/5
GoogleI’m afraid I have to agree with a previous student review as to the letting business of this agent. Very unprofessional and not straightforward at all to deal with. A farce from start to finish. No customer service skills, unable to attend viewing on time( couldn’t find the property!) and totally muddled information regarding process. Not at all a good service or a good experience dealing with this company.
Dear Sheridan, Thank you for taking the time to write to us and I'm sorry to hear that you weren't satisfied with the outcome of our Landlords decision. I'm aware both yourself and Jennie were prospective guarantors for a group of students who were hoping to reserve a property through ourselves. I'd like the opportunity to discuss your feedback further and will contact you separately. Kind regards Oliver Rayns Director
1/5
GoogleTerrible customer service, kept me and my friend waiting for over 60 days, after 60 days they told us: sorry no students! I wish they would have told us day 1. Furthermore they will never ever answer your questions, they will keep saying "i will get back to you" but none of them ever do. The receptionist is the absolute worst.
Dear Jelle, Unfortunately we can’t seem to find you on our system but it would be good to understand a little more about your situation. If you could kindly email Dechlan@oliverrayns.com for us to look into this further. Kind regards
1/5
GoogleWe simply wanted a quote from this agent (for the sale of our home). Had a submission confirmation on 11 May and absolutely nothing since. Tried to call but answerphone on. It's now 3rd June and we've - obviously - signed with someone else.
Dear DD, I would like to have more information on your one star review as the valuations we book in, always get follow up. I do not have anyone named "D D" on our system but if you can email jasmin@oliverrayns.com so I can investigate the matter. Best, The Oliver Rayns Team
5/5
GoogleWould highly recommend the team at Oliver Rayns if you're looking to sell your property. From day one they were extremely helpful and supportive throughout the process. Communication was great, so we felt up to date on everything that's going on.
Dear Karolina, We are so happy that we were able to assist in selling your beautiful home. We wish you the very best in your onward and again, thank you for choosing Oliver Rayns as your agent. Best, The Oliver Rayns Team
1/5
TrustpilotUseless
They are very good at serving some of the paperwork and charging you for things. I have lived in the property for a few years now and every time there was an issue they were useless. Two of my previous housemates lost their jobs due to COVID - they did absolutely nothing to help me find a replacement. No advertisement, no viewings offered - I did it all, as if I worked for them. They were helpful however in reminding me that I am liable and must pay everything myself. Same situation repeated when the contract ended with a third housemate. Even though the contract has officially ended, they did nothing to secure a tenant. Scammers: When my first housemate had to move since she lost her pilot job, they tried to scam her of roughly £500. It was not until she got legal advice from Citizens Advice Bureau and had legal proof to back her, that they 'realised' what they were doing is wrong and retracted the demand. Instead of helping they will tell you to vacate. All estate agent stereotypes are valid for this so called company.
5/5
GoogleI'm dealing with a handful of estate agents at the moment and find Oliver Rayns very professional and warm. Everyone I've dealt with in person or on the phone has been organised, quick to respond, and friendly. I have great hopes of finding the home of my dreams through them!PositiveResponsiveness
Dear Rebecca, Thank you so much for the lovely review. Best, Oliver Rayns Sales Team
4/5
GoogleVery helpful. Answered all my questions and were very good at communicating what I needed to do, and when.
Dear Paul, Thank you so much for the review and we cannot wait to see photos of how your space will look! Best, The Oliver Rayns Team
1/5
GoogleIf you're a student stay away from this company. My flatmate and I were told that when we moved in, there wouldn't be any construction. But, we were living on a construction site for a year. Not only that but they will NOT give you your deposit back no matter what. We had to dispute the deposit through a 3rd party in order to get it back. They made up lies about items being broken which is why we were told that we had to pay on top of the deposit when there was no evidence of this. Always take pictures of EVERYTHING in the flat before you leave because they will use anything against you. They take advantage of the fact that students don't know much about properties and deposits.NegativeProfessionalism, Value
1/5
GoogleAvoid at all costs. The staff lie, are rude and when i submitted a formal complaint to Oliver himself about staffs conduct, he didn't even follow his own in-house rules, replying over the deadline and leading me to chase for a response. Students please do not use this letting service or Live students as it will be the worst experience you could possibly have. We lived on a building site for a year as the staff lied and said works would be completed within two weeks of moving in. See the attached photo of the front of our property in September 2020 which still has not been fully removed even after we moved out shortly before July 2021. It now seems reading the below review Oliver Rayns have set up Live students to take the fall for the egregious service given to students. Hardly surprising given the staff turnover and their dishonest practices.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic - we are in the process of buying through OR and the team have been brilliant. A special mention to Harry who went above and beyond to accommodate our viewing and ultimately made the purchase happen.PositiveResponsiveness, Professionalism
1/5
GoogleDespite enquiring several times Oliver Rayns are not acknowledging and fixing urgent issues inside our student property. It is hard to get a response from them and when you do they often aim to deceive you and tell you misinformation. The property itself is nice however but working with Oliver Rayns at this moment in time is not.
Dear Frazer, We're sorry that you are dissatisfied with your student accommodation. I understand Harry our Property Manager has been in touch to discuss the matters you've raised. Should you have any further issues or concerns please get in contact. Kind regards Oliver Rayns
5/5
GoogleI was very impressed with the professional service that I received from Oliver Rayns Estate Agents. Mr Rayns advertised my property on the market with very good details, photographs and wonderful results!! My property was sold within 3 weeks, attaining a sum above the asking price. I would definitely recommend Oliver Rayns to anyone wishing to buy, sell or rent a property.
Dear Julie, We're always glad to hear feedback from our Clients. Thank you for the positive review and I'm glad you were happy with the services we offered you. Kind regards Oliver Rayns
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