Oliver Rayns Leicester reviews

★★★★★ 4/5

Google

We had a good overall experience with Oliver Rayns. Brogen was friendly and professional. Jasmin was fantastic at keeping us informed moving things along with our sale and purchase, was great at getting things done and taking ownership. Thank you to you all.

Zaynah · 16 June 2022

★★★★★ 5/5

Google

I had a really great experience with Oliver Rayns. I’d like to point out specifically Jasmine was incredibly helpful and patient throughout my buying process. She has been great at sorting everything, without any delay or trouble and always with a friendly tone which is always appreciated but especially in what can be a stressful time finding a new place. Jasmine’s customer service, advice and guidance has been invaluable and I would recommend her to take the the stress off your head. Harry and Chelsea are also extremely professional, helpful and have been dedicated to helping me. The team are always happy to take any questions. Overall an outstanding estate agent, I would highly recommend them.PositiveResponsiveness, Quality, Professionalism

Zara · 25 August 2021

★★★★★ 1/5

Google

Formerly rented a student property under OliverRayns. The property was new and nice however was done with shoddy workmanship, OliverRayns were slow in rectifying these problems and unsupportive, however were quick to raise our rent. At times the lettings agents came into our address without giving us the required notice. In the two years we resided there, both move in dates were delayed due to lack of organisation. When moving out OliverRayns refused to give us our deposit back offering us only £700 back. Had to go to the TennancyDepositScheme and get over double our deposit back at £1455. We had many problems over the course of our tennancy but these were the worst. Overall Oliver Rayns delivered a very poor service and not one we expected.

Oliver · 16 June 2023

★★★★★ 1/5

Google

They are very good at serving some of the paperwork and charging you for things. I have lived in the property for a few years now and every time there was an issue they were useless. Two of my previous housemates lost their jobs due to COVID - they did absolutely nothing to help me find a replacement. No advertisement, no viewings offered - I did it all, as if I worked for them. They were helpful however in reminding me that I am liable and must pay everything myself. Same situation repeated when the contract ended with a third housemate. Even though the contract has officially ended, they did nothing to secure a tenant. Scammers: When my first housemate had to move since she lost her pilot job, they tried to scam her of roughly £500. It was not until she got legal advice from Citizens Advice Bureau and had legal proof to back her, that they 'realised' what they were doing is wrong and retracted the demand. Instead of helping they will tell you to vacate. All estate agent stereotypes are valid for this so called company.

Elena · 16 June 2023

★★★★★ 5/5

Google

Couldn't have asked for a better group of people to sell with. From the first visit and valuation to the viewings, sales negotiation and progressing, every step has been first class. Selling a house is stressful, but I can only imagine how much worse it would be if you choose the wrong estate agents. If you're reading reviews to find an agent for your own sale then stop now. Just give Oliver Rayns a call - it'll be by far the best decision you make.

Joseph · 16 June 2023

★★★★★ 5/5

Google

We've just sold a house with Oliver Rayns and would highly recommend them to everyone. Choosing them was the single best decision we made in our house-selling process - the team have been professional, supportive and engaged throughout. We really appreciated it, since the rest of the process hasn't been as easy! They went above and beyond helping us with our onward purchase in another area of the country as well as providing really important advice. The whole team, from initial consultation, picture-taking, listing and viewings, through to sales progressing and final sale, have been fabulous. Thank you all so much!

Tricia · 16 June 2023

★★★★★ 5/5

Google

Cannot recommend this company highly enough. Everyone was highly professional, Oliver clearly explained their offer, and came up with a realistic price. Fab photos of the house made for a very attractive presentation. Jasmin and Charlotte saw us through some very difficult experiences, with their calm persistence. Later, when we had agreed the sale, Brogan, and Elizabeth in particular, supported us and kept us right up to date with the progression including contract exchange and completion. This was total, unfailing quality service from a committed team. Thank you all.

Keith · 16 June 2023

★★★★★ 2/5

Google

After 10months of experience (actually over 12 now): - I received key 3 days after my contract started - Agent was late (don’t remember how long but enough to remember it after 10 months) on viewing - nothing special with responding to the problems (we haven’t got bigger ones during the year), reporting issues is easy thanks to well-build website - they wanted to charge us (9ppl) over £700 for cleaning house.. after few calls they revised it to 200£ (but if you didn’t notice inappropriate charge within 7 days they would charge you £80 instead of £20) - it’s 18th of September and after dozens of calls I’m still waiting for my deposit back (I ended my tenancy on 30th June ) I was finally told to receive it within 5 working days - I haven’t - no problems when giving back the key on the end of June (-> working normal during this unprecedented corona period) Hope you find it useful.NegativeProfessionalism

Dawid · 16 June 2021

★★★★★ 1/5

Google

I don’t normally like to write bad reviews but unfortunately I had an incredibly poor experience with Oliver Rayns last year. The staff had been very friendly when we were looking around and then moving in but sadly that was the only positive of our stay. Despite asking for the alleyway light (leading up to our front door) to be fixed within the first week we moved in, it remained broken for the entire year. Additionally, our oven broke almost immediately after our tenancy started and we weren’t able to use it for the month it took for Oliver Rayns to arrange for it to be fixed. There were other minor issues throughout the tenancy, such as the agents holding viewings in our home without telling us, but the biggest disappointment was our end of tenancy experience. Even though we had deep cleaned the house thoroughly before leaving, Oliver Rayns/the landlord: -double charged us for cleaning of certain rooms -charged us for damage to walls that had already been there when we moved in (noted in the inventory) -charged for bedroom cleaning even after they’d been rated ‘good’ in the checkout report Upon contesting the charges, we appealed to TDS requesting the return of £445 and received £180. Overall, my advice to anyone who does decide to rent with Oliver Rayns would be to check absolutely every detail of the inventory and take photos of everything possible when both moving in and moving out.NegativeQuality

Hannah · 16 June 2021

★★★★★ 5/5

Google

I used Oliver Rayns to purchase a property. Harry was the main contact with this. He was very friendly, professional and organised. He supplied me with all the information I needed and also contacted the seller to ask for further clarification to my questions. Jasmine was also helpful when Harry was out on viewings. I was very happy with their service as a buyer. I used the solicitors Harry recommended and I was able to complete in 4 weeks! They were very thorough but it did help to have everything ready to go. Thanks Harry for all your help, very much appreciated.PositiveResponsiveness, Quality, Professionalism

Jamila · 16 June 2021

★★★★★ 5/5

Google

Excellent service- very smooth from start to finish and kept well informed throughout the entire process- would definitely recommend their services

Gavin · 27 November 2025

★★★★★ 5/5

Google

We have used Oliver Rayns twice in the last 3 years, they have always been very efficient and helpful, but most important of all, they have found a buyer for our properties within a very short time period. The process has always been seamless, with the staff on hand on a WhatsApp group from beginning to end. Thanks everyone.

Andy · 17 August 2024

★★★★★ 1/5

Trustpilot

Incredibly poor experience with Oliver Rayns

I don’t normally like to write bad reviews but unfortunately I had an incredibly poor experience with Oliver Rayns last year. The staff had been very friendly when we were looking around and then moving in but sadly that was the only positive of our stay. Despite asking for the alleyway light (leading up to our front door) to be fixed within the first week we moved in, it remained broken for the entire year. Additionally, our oven broke almost immediately after our tenancy started and we weren’t able to use it for the month it took for Oliver Rayns to arrange for it to be fixed. There were other minor issues throughout the tenancy, such as the agents holding viewings in our home without telling us, but the biggest disappointment was our end of tenancy experience. Even though we had deep cleaned the house thoroughly before leaving, Oliver Rayns/the landlord: -double charged us for cleaning of certain rooms -charged us for damage to walls that had already been there when we moved in (noted in the inventory) -charged for bedroom cleaning even after they’d been rated ‘good’ in the checkout report Upon contesting the charges, we appealed to TDS requesting the return of £445 and received £180. Overall, my advice to anyone who does decide to rent with Oliver Rayns would be to check absolutely every detail of the inventory and take photos of everything possible when both moving in and moving out.

Hannah · 10 January 2021

★★★★★ 5/5

Google

We want to sincerely thank Elizabeth, Jasmin and Phillip for helping us purchase a lovely home. They were caring, responsive and professional throughout. I would highly recommend their services.

Sohaib · 16 June 2023

★★★★★ 1/5

Google

Really bad experince.

Maira · 9 April 2026

★★★★★ 5/5

Google

I rented a property from oliver raynes just before christmas and recieved amazing service from all of the staff, especially Niama, she was really helpful and very professional, the whole team were so helpful with the whole process and they managed to get us moved in really quickly, i would highly reccomend renting from these guys, i have rented many times in the past but oliver raynes is by far the best. And not forgetting harry, he was amazing too. Great guy and also very professional.

Dennis · 16 June 2020

★★★★★ 5/5

Google

Jasmine and team have been remarkable support for us. Polite, Professional, approachable all hours and great team effort over all. Would definitely recommend them.

Hmaz · 20 August 2023

★★★★★ 5/5

Google

The team at Oliver Raynes were exceptional in marketing and selling my property. Oliver ,Jasmine and Elizabeth were friendly, professional and expert in their fields. Cannot fault the service they provided. Would highly recommend as agents

Sylvia · 16 June 2022

★★★★★ 5/5

Google

Amazing experience with Oliver Rayn. Having previously advertised the house with other estate agents we cannot stress how amazing Oliver Rayn. has been through the experience. Jasmin dealt with our sale and supported with our purchase which was done from the kindness of her heart. Overall a seamless and professional service! Could not have asked for more.

Amir · 23 August 2025

★★★★★ 5/5

Google

Professional, helpful and friendly service received from Charlotte Copeland and the team at Oliver Rayns Leicester office and I would highly recommend. Many thanks.

John · 16 June 2023

★★★★★ 5/5

Google

Elizabeth was great in helping our purchase through to exchange. She always responds to emails and phone calls any promptly and is incredibly helpful.

Andrea · 16 June 2023

★★★★★ 5/5

Google

It was a pleasure working with the team at Oliver Rayns. A massive thanks to Kish, Jo and Hayley.

Dhanisha · 14 April 2025

★★★★★ 5/5

Google

I have recently sold my property with Oliver Rayns. The team had an excellent depth of experience and knowledge of the industry, and their manner was professional at all times. Everyone was well organised, with different staff members having an area of responsibility at the various stages of the sale. Furthermore, the team were always quick to respond, liaising with them was always seamless and stress free. Would highly recommend.

Nikkie · 16 June 2023

★★★★★ 2/5

Google

We previously listed our property with Oliver Rayns and the service was outstanding. Hence why we went back to them for selling our home this time. Unfortunately, we didn’t know that the team from back them had moved on. This time, our property was undervalue by15/20K. We pushed to price it higher. With our chosen price, we already had offers prior to viewings being organised. On the day of viewing the agent turned up late so we started the viewing as there were people waiting at the door. The agent knew nothing about our house so they couldn’t answer any questions. They got annoyed that we started the viewings… The second viewing day, agent turned up late again and same thing happened. Both day someone new was sent. We ended up receiving multiple offers well above the asking price and sold for 11K above asking price. If we hadn’t pushed for a different price, we’d have lost out on 30K! The aftersales was okay. If it wasn’t for the high offers for the property, we probably would have moved to another agent and put the house back on the market. I won’t be using them again, nor do I recommend them. I’m confident in saying their standards have dropped for sure with the new team. I was ready to drop the offers and move to another agent but stayed on because Jasmine managed to make the offer stage “normal”. Overall it wasn’t a good experience.

Nazia · 16 June 2022