Trusted Agent profile · Leicester
★★★★★
292 reviews across 2 platforms
61 Granby Street, Leicester, LE1 6FB
Moore and York's office in Leicester, at 61 Granby Street, is rated 4.4 out of 5 across 292 reviews on two platforms, including 274 Google reviews rated 4.5.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleHaving had a disastrous experience with my previous letting agent and understanding the need for a good letting agent, I was recommended by a reliable person to go to More and York. In fact I am very pleased that they were recommended to me. I found More and York to be exceptionally professional, reliable and at the same time friendly. I would without hesitation recommend them to other landlords.
1/5
GoogleI’ve just tried to enquire about a property. They ask am I in full time employment and can I afford the rent I said yes. Then they asked me if I had a guarantor as apparently it’s company policy if I didn’t have a guarantor I couldn’t go ahead with the application. Never heard of this in my life. The whole point of a guarantor is if you can’t afford to rent the property due to income and making it company policy is a bit pathetic.
1/5
GoogleThis is yet another agency that tries to deduct "cleaning fees" from the deposit even though the property had been cleaned throughly at the end of the tenancy. In the final 6-9 months of my tenancy, the 'inspections' were becoming more and more frequent, unreasonably so and it was apparent that they wanted me to vacate so that they can bring in another tenant at a higher rent. On one occasion they even asked me to allow access to a viewing on their behalf (they weren't able to attend themselves- too busy living the estate agent lifestyle in their fancy Audi perhaps) of which I kindly agreed. The only issue is that the muppets at M&Y gave them the wrong time by an hour so it was an early wake up call on that Saturday morning. Upon vacating the property, I left the UK to do some travelling and this is when their claims for deductions started coming through. It was clear that they were exaggerating massively just to try and rip me off on my deposit and I know what state it was left in. It certainly didn't warrant any deductions but I was in a foreign country 6000 miles away from the UK and at that time I was not aware of the dispute scheme, so I reluctantly agreed for the deductions to be taken from the deposit. It is a shame as I got on well with the Landlord. The Landlord used to come round to fix a few things and he could see that I was a respectful tenant who kept the place clean. So - renters beware, take photos of the property when you leave and do use the dispute scheme to push back against any of these common techniques agents use to extract money from you. As for Moore & York I would never use them again. I would never use them to rent, buy, sell, or manage any property. This is not an honest agency.
5/5
GoogleOver years we changed more houses and we always chose to rent with same agency which is M&Y, because we are happy with the services they provide. They always dealt with complaints in reasonable time and were there for any queries or issues we encountered. Overall we had and have respect for this agency. I would always recommend them. Recently we moved again and we chose again them as we are comfortable with them and we know any issues that appear they will promptly deal with. From the last property we vacated we got full deposit returned, without any issues and this give the agency a huge 100% 👍. Mr and Mrs Moore are always professional and kind to us. No negative reviews from us because this is the truth.
5/5
FacebookI would highly recommend Moore and York, Jason did amazing photos with his attention to detail and Laura and Julie have been a pleasure to deal with, always available to advise every step of the way and Laura especially has given me her unbiased advice that was not just seeking the sale but showing true integrity and helpfulness to us as individuals which we really appreciate. Thanks so much.
Thank you very much Sophie for your kind words and lovely review!
5/5
GoogleAbsolutely brilliant from start to finish ! Nothing was too much trouble ! 100% recommend .
5/5
GoogleMoore & York agents are very professional in dealing with their clients. They're always straight to the point and let their actions speak for their worth as agents. Personally, I'm okay with nice and friendly agents but being friendly with your clients won't mean much if your actions can't follow. Some requests might take time, but having worked in an agency before, I understand when certain things happen beyond their control, as long as they keep trying to resolve any issues which they do - it will always be a 5 star for me!PositiveProfessionalism
1/5
GoogleWell emailed them at weekend, no response, went to see them on Tuesday, a lady showed me a pile of enquiries like more then 50!!! So are they that busy or just no good, left my details again, today is Thursday no response, good job I am a buyer not a seller, would not try to contact them again 😥 …
5/5
GoogleThey are a fantastic agent with a great team of extremely helpful and friendly staff. Moore and York Lettings is a pleasure to deal with and I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMoore & York agents are very professional in dealing with their clients. They're always straight to the point and let their actions speak for their worth as agents. Personally, I'm okay with nice and friendly agents but being friendly with your clients won't mean much if your actions can't follow. Some requests might take time, but having worked in an agency before, I understand when certain things happen beyond their control, as long as they keep trying to resolve any issues which they do - it will always be a 5 star for me!PositiveProfessionalism
1/5
GoogleThey are the worst agent I have ever come across I used to leave in one of the properties they managed, but it was a terrible experience with them
5/5
GoogleGreat communication from all the staff, all issues raised get sorted out very quickly.
3/5
GoogleMade multiple people aware in person and over phone of issues such as internet wire shocking me and carpets not nailed down at the top of the stairs, nothing has been done about it to date though despite being made aware at inspection of prop and following up with a call a few days later. Regardless of this though the initial process of referencing and getting into the property was very good though, and they were able to bring my move in date forward which I appreciate too. The lady that dealt with my inspection was very nice, overall great service in getting me in the property but kind of standard service with regards to repairs and such.
5/5
GoogleMoore & York agents are very professional in dealing with their clients. They're always straight to the point and let their actions speak for their worth as agents. Personally, I'm okay with nice and friendly agents but being friendly with your clients won't mean much if your actions can't follow. Some requests might take time, but having worked in an agency before, I understand when certain things happen beyond their control, as long as they keep trying to resolve any issues which they do - it will always be a 5 star for me!PositiveProfessionalism
5/5
GoogleFab service from start to finish. Great communication. Every stage of the house sale was seamless. I thoroughly recommend Moore & York.
5/5
GoogleMoor and York were more than helpful every time I rang very polite and helpful The only issue I had was with jslaw they need to be more helpful and don’t be afraid to use the phone not answer everything by email
5/5
GoogleThe service was excellent, Rabia was very helpful and professional.
5/5
GoogleWe applied for a property with the agency. They were quick efficient, and supportive throughout the whole journey. In two weeks we were Already in our new property. Great people and always there for you. They are always quick to respond to our queries, and assist us in anyway they can, and always look after us. Whether it is an email or a phone call it is always easy to sort out appointments, or even unexpected issues.
5/5
GoogleVery easy to deal with and made the whole process smooth and fuss free.
5/5
GoogleI have been with this agency for 5 years now and have had a great experience so far. The whole team are very helpful, responsive, friendly and professional and I would highly recommend this agency for the professional service they provide. Thank you very much 😊PositiveResponsiveness, Professionalism
5/5
GoogleI recently rented a fantastic apartment through moore and York, Zoe and Rabia were so helpful. I’m really pleased I chose to rent through this agency.PositiveResponsiveness, Professionalism
5/5
GoogleI am a landlord and have used Moore & York for managing the letting of my city centre apartment for over 10 years. Overall they have provided a fantastic service and hence I have not changed agents. They have a great team and manage the communication well and deal with issues promptly. They have taken the hassle out of letting my property. They have always managed the changeover of tenants very effectively. Well done to the team and carry on the good work. Special thanks to: Zoe, Claire, Rabia, & HannahPositiveQuality, Professionalism, Value
5/5
GoogleThese guys got us plenty of viewings and got the house sold pretty quickly would use again!
1/5
GoogleI found this agency to have "favours" when dealing with potential customers. I have made a booking for a property to view and received the confirmation by email, and being told that prior to the viewing I will be phoned to confirm I am attending. However, 30 minutes before the booking, I realised that no one called to confirm the viewing. When I phoned the Leicester branch, while my husband was on his way to the property, I was informed that there is NO booking at that time and that it was not possible for anyone else to be at the property to do the job. Obviously, I was not very impressed by their professionalism and I even said it. I was told that I don't have to be rude, which I don't think I was, because people are making arrangements to be attending and you discover that you're wasting time and money for nothing. In the end, after checking with a colleague, which should have happened from the beginning of the conversation, there WAS a viewing booked and decided to go to the property, although 25 minutes late. Again, possible because of our conversation there was very little enthusiasm in showing around the property and made us feel very uncomfortable being there. Even so, we have liked the property and we wanted to make an application but "surprisingly" there was already an application made. Therefore, I understood that even when you're wrong and you are being told, you can take it very personally and instead of trying to make it better you 'punish' the person who had the courage to tell you. I hope that Mr Moore read this review and learn from it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moore and York's Leicester office has 292 reviews across two platforms: 274 on Google, 18 on Facebook.
Moore and York Leicester is rated 4.4 out of 5 across all 292 reviews, and 4.5 out of 5 on Google from 274 reviews.
Moore and York Leicester, 61 Granby Street, Leicester, LE1 6FB.
