Trusted Agent profile · Leicester
★★★★★
597 reviews across 2 platforms
40 The Parade, Oadby, Leicester, LE2 5BF
JLA Johals Letting Agents's office in Leicester, at 40 The Parade, is rated 4.5 out of 5 across 597 reviews on two platforms, including 588 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for JLA Johals Letting Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleI had a viewing scheduled on one of the Agencies property. The property was very nice and cheap. The agency staff Manisha who came to assist the viewing was very friendly and explained all things in detail. I had a very nice experience with the agency
5/5
GoogleToni was amazing she answered all of my many questions highly recommend! They’re also very student friendly!!PositiveResponsiveness, Quality, Professionalism, Value
That's great to hear, thank you so much for your positive feedback and rating! Please don't hesitate to get in touch with Toni, or any other members of the team if you need any further assistance, we'd love to help! Best wishes, The Johals Team!
5/5
GoogleGrickleean shows me the property she nice and with all details she have
5/5
GoogleReally happy with johals letting agent and we are very happy the landlord the communication and service was very good . manisha she is really very cool and explained everything in detailed.
Hi Turupu Deepika, We're thrilled to hear about your positive experience with Johals Letting Agents! It's wonderful to know that you were happy with our service and communication. Manisha will be delighted to hear your kind words about her; she always strives to provide detailed and clear assistance. We’re here whenever you need us and look forward to continuing to support you. Best wishes, The JLA Team
5/5
GoogleGrickleean is very professional. She was very friendly in showing the house. Would definitely recommend her
5/5
GoogleI visit 41 Warren Drive, LE4 9WU this property Manisha is very kindly and helpful for all things
1/5
GoogleWorst agency in the world. Very unprofessional, absolute jokers and they were paid significant amounts to get work done, which they did not. The ladies here are extremely rude and unbelievably unprofessional. Its clear they have not been in the country for too long, and do not understand how things should be done. No clue about professionalism. Bunch of jokers and thugs. Avoid
5/5
GoogleI had an amazing experience with Greeckleean. She was incredibly kind and provided excellent advice throughout the process. She took the time to explain everything in great detail, demonstrating her passion for her work. I am truly happy to have visited the property with her.
5/5
GoogleThis is a great company during on calls. They gave fast replies to my emails and calls. What really impressed me is this one person manisha and how she is friendly and patient when helping us find a house.
Hello Madhu Adikari, We're truly grateful for your five-star review and thrilled to hear about your positive experience with our team, especially Manisha! 🌟 Quick responses and efficient communication are what we strive for, and it's fantastic to know we've been able to deliver that to you. Manisha's friendly and patient approach is a testament to our commitment to providing personalized support to each of our clients. Thank you for acknowledging the effort and care we put into helping you find the perfect house. If you need any more assistance or have further questions, we're just an email or call away. Warm regards, The JLA Team 🏡✨
5/5
GoogleJust within a few hours i j found JLA services they provided me perfect property for me and literally i was satisfied with their process and everything
Dear Sreelu, Thank you for your fantastic 5-star review! We're thrilled to hear that we were able to find the perfect property for you so quickly and that you were satisfied with the entire process. Your feedback is truly appreciated, and we're always here to assist you with anything you need in the future. Best regards, The JLA Team
5/5
GoogleExcellent customer service and communication, especially Aman. Thank you so much!
Thank you for your kind words. Best Regards Johals
5/5
GoogleThanks a lot for your time and facilitation Ms. Manisha. The way you answer all questions related to property are Appreciable. Keep it up... Stay Blessed.
Dear Mohsin, Thank you for your wonderful 5-star review! We're delighted to hear that Manisha was able to assist you and answer all your questions so thoroughly. Your kind words and appreciation mean a lot to us. We will certainly keep up the good work! Wishing you all the best, and we look forward to assisting you again in the future. Best regards, The JLA Team
5/5
GoogleManisha was great and showed me around my preferred property answering all of my questions well.
1/5
GoogleThis agent kept us waiting for weeks to rent house . They took money but they did not give any information . They treated us disrespectfully when we wanted to learn reason of cancellation. Now they are swearing and insulting since we do comment . I definitely do not recommend it . Customer satisfaction is negative . If they do so again , I will report the police because they swear and insult.
Upon checking our system you are not our client and acting on behalf of your friend who failed to qualify for house because of failed income check and was not accepted by landlord. Please refrain from leaving fake reviews by setting up fake profile as this won't help your friend. Thank You!
1/5
GoogleIt is hard to believe for me that Johals agents have the audacity to call themselves professional while I do not even know if they are eligible to do this job. Living in this flat was as nightmare, no heating during winter, shower that was smoking, windows that broke and no one fixed them, the door to my room which started breaking since MARCH and they kept on breaking until the day I left so JULY (I hope you see the problem here) It’s not even that they did not know, I have email addressing this problem but our ‘’pRoFeSSiOnAL jOhAlS AgEntS’’ did not do anything about it, literally zero effort to fix anything. The flat was so cold but they kept telling us that is warm (Twisting reality is the only things these people are good at). We can not forget about the bunch of people sitting in the office doing absolute ZERO! They can not remember what they tell you, they tell you one thing do another and totally don’t care about you, only about the money from your wallet 😊 The best part is when some random people are in your house without you knowing, love having no privacy at all. Overall I could be talking and talking and talking how unprofessional and just straight up bad agency it is, don’t recommend anybody even my worst enemy. (Knowing them there will be a response I was not their tenant or something 😊 they like to lie a lot like that)
1/5
GoogleAbsolutely disgusting They never get back to you and when my flatmate moved in there was mould in the place with broken windows and filthy rooms We paid our deposits and the rent Nothing is going to be done about this so we are taking legal action due to the violation of the contract My flatmate wanted to move in on the 20th. She had to beg the company for the keys and ended up moving in 3rd of September. This company has caused us all so much emotional trauma and stress that we are thinking of leaving when we haven't even moved in yet. They have violated codes of Landlords and the contract so many times it's not worth it at all If you don't change we will get action involved and leave your company WORST company I've ever dealt with. Don't move in or even get involved with them.
1/5
GoogleThis letting agency is one I would not recommend should you wish for good service and honest, responsive staff. Below I will provide the reasons why I did not enjoy my tenancy under Johals. The showing happened on the ground floor when I would be living on the top floor. During this, the estate agent told us it would be a gas stove but it was electric which was inconvenient. Also, the estate agent quit without informing any of us, the only way I found out was when I tried to call them and they said I have to call someone else because they do not work for Johals anymore. The fridge/freezer provided was too small for 5 people. When the dryer in the basement stopped working, they bought a new, cheaper dryer with no instructions of how to use it so laundry would be damp after trying to use it. It took a lot of trial and error which could have been avoided had they updated their instructions. Random people often come into the apartment without warning, such as the bin men. They do not let us know in advance, which was often uncomfortable for me and my flatmates because we were not informed of this arrangement. For one tenant, they were not given their keys until months into the tenancy. The amount of time it took to receive the keys was appalling, as they would effectively be locked out if none of us were in to let them in. When it came to returning the deposit, they were slow in responding to their emails regarding the amount. They deducted £40 from each of us for cleaning, however the tenants had cleaned already so it felt like an unfair amount especially since it added up to £200. When we asked the specific reasons for the deduction their answers were vague. Overall, their service was disappointing. Especially regarding the deposit; when we sent emails, they would not reply in a timely manner. At one point, when we tried to call they would not pick up. In my experience, they were unprofessional and I would warn against signing a contract with them.
1/5
GoogleThe apartments don't have ANY privacy. -They kept coming in to our apartment un-announced, the apartment had a camera inside of the corridor, witch when we wanted to cover for privacy sakes, they treated us with a charge. -Whenever we said there where problems with the heating they Ignored us countless times. -When we had problems from the infrastructure and we asked them to repair them, they have ignored us again and at the end of our tenancy, they have held our deposit for 3-4 months and took it all for the "damages", the same ones that they where ignoring us about just to not give our deposit back. -The landlady was very unfriendly, and when we had a problem they would either: put the blame that we broke somethin or just outright Ignore us. and some other stuff as well I would strongly recommend anybody ho wants to move in with this company to reconsider. They have been highly unprofessional and rude!
5/5
GoogleI rang and got put through to Laura who was ever so friendly and polite down the phone. She answered all of my questions and I now have an appointment to view a property, couldn’t have been an easier and more relaxing process.
Dear Charlotte Evington, Thank you for your review. We're delighted to hear about your positive experience with Laura at our agency. Providing excellent customer service is our top priority, and we're glad to know that she was helpful, informative, and polite in addressing your questions about our rental property. At Johals Letting Agents, we strive to ensure that our customers receive the best possible service and have all the information they need to make informed decisions. We appreciate your kind words and feedback about Laura's assistance. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help you. Thank you once again for your review and for choosing Johals Letting Agents. Best regards, Johals Letting Agents
5/5
GoogleGrickleean has show me the property. She is very professional.
5/5
GoogleGrickleean gave us a very friendly viewing and was very informative about the property. Great service overall !
Dear George, Thank you for your fantastic 5-star review! We're thrilled to hear that Grickleean provided a friendly and informative viewing experience. Your kind words mean a lot to us, and we’re delighted you were happy with our service. If you need any further assistance, please don’t hesitate to get in touch! Best regards, The JLA Team
5/5
GoogleI’m ruchitaben dobariya. My husband and i went to see a rental property today through JLA agency where we met Manisha she was very nice to us and we were happy to meet her as she showed us the whole house very well and we like the property too.we would love it if they give us a chance to tack care of it.
5/5
GoogleGrickleean has done an excellent job. She asked if we have any problems and also noted the fallen fence which she said she will contact the landlord.
Dear Emelly, Thank you for your fantastic 5-star review! We're delighted to hear that Grickleean provided excellent service and took the time to address your concerns. We're glad she was proactive in noting the fallen fence and will ensure the landlord is informed. Your feedback is truly appreciated, and we look forward to assisting you in the future. Best regards, The JLA Team
1/5
GoogleThis agent is not good his deduct my all deposit without any reason so I don’t like his service 👎🏻 …
Dear Shivani, Thank you for sharing your feedback. We understand your concerns regarding the deposit deductions. As previously explained, the landlord proposed these deductions due to the condition in which the property was left, and you were provided with all relevant reports, including the checkout report, detailing this. If there is any specific area of the report you’d like us to clarify or if you have further questions, please feel free to reach out. We are here to ensure transparency and assist in any way we can. Kind regards, The JLA Team
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Yes. In The Trusted Agent 2026 awards: JLA Johals Letting Agents, Leicester won Gold.
