Frank Innes Leicester reviews

★★★★★ 5/5

Google

I rented a house with frank innes and the whole process was amazing. The staff were so polite and professional and helped me find my perfect home

Kizzi · 11 June 2026

★★★★★ 5/5

Google

Excellent service from Jenny and Sam in letting out our property. We cannot speak highly enough of the service - friendly, professional and nothing was too much trouble. Everything was dealt with quickly and efficiently.

Monika · 29 November 2022

★★★★★ 5/5

Google

I used frank innes,and I'd had a lot of experiences with unprofessional estate agents prior to finding this Agents, Sam was the agent and he was so helpful kept to all his promises and got things done,cant recommend him enough ! Thank you SamPositiveProfessionalism

Jack · 27 August 2021

★★★★★ 5/5

Google

Great knowledge and service by Mark Warner, would recommend highly and always ask for Mark as his service was above and beyond

Omar · 26 October 2025

★★★★★ 5/5

Google

Great!!!! Perfect service from the beginning. Everything was so professional. They really care about the tenants and it was so easy to contact with Sam and sort the things out. 5 star agent. I can not thank enough to Sam! Thank you so much..PositiveResponsiveness, Quality, Professionalism, Value

Saide · 10 December 2020

★★★★★ 5/5

Google

Lotte and the whole team were extremely helpful and understanding. They helped us through the whole renting process

Andy · 27 November 2025

★★★★★ 2/5

Google

Not too happy with Frank Innes. This branch in particular decided to close 15 minutes early, so when I rushed into Leicester after I finished work at 16:00 and got there by 16:45 to hand my keys back in it was very frustrating to see it shut with nobody in sight even though the times state they are open until 17:00. Phoned up Frank Innes to ask for alternatives and they just told me I'd had to come in the next day to hand in the keys, wasting me several hours of time in driving and costing me heavily in fuel. The next morning at least we arrived shortly before opening and a lady inside opened up a few minutes earlier for us to hand in the keys so that's a slight positive but still miffed that I had wasted time and money - why not arrange a system to let us hand back keys out of hours? I was almost tempted to post them through the letter box but didn't want to be held accountable if they went missing overnight, but a secure storage would probably fix that issue. Then to top it off, Frank Innes took more than a month to return the deposit, quoting issues with the Landlord's address as the reason for the delay, but we still had to call in a few times to get this issue sorted rather than them sorting it out themselves without us having to chase it up. Not happy overall and definitely room for improvement. Only positive I can give (and the reason for 2* instead of 1) is that the staff overall is friendly.

Dominic · 6 February 2023

★★★★★ 5/5

Google

Great team at Frank Innes Leicester, especially the staff I encountered, Oliver Snookes , Chelsea, and Lottie Philps . Very organised and professional team.

Basharat · 26 September 2025

★★★★★ 1/5

Google

Have just had an extremely disappointing experience with the agency. Was called and booked for a viewing appointment followed by a text confirmation. Left all my commitments amd went to the address of which l arrived 10 minutes earlier. …

Shyleen · 26 March 2025

★★★★★ 5/5

Google

Great!!!! Perfect service from the beginning. Everything was so professional. They really care about the tenants and it was so easy to contact with Sam and sort the things out. 5 star agent. I can not thank enough to Sam! Thank you so much..PositiveResponsiveness, Quality, Professionalism, Value

Başak · 27 August 2020

★★★★★ 5/5

Google

We met with Aashish Porbandary to discuss our mortgage requirements and found him to be extremely helpful from start to finish. He gave us excellent advise on our mortgage and helped us through various issues that we faced. I would recommend Ash to anyone looking for a new mortgage.

Trisha · 29 May 2019

★★★★★ 5/5

Google

Lottie and Olly Snookes helped me with some issues i encountered throughout my tenancy woukd definitely recommend Frank Innes!

Millie · 26 October 2025

★★★★★ 5/5

Google

Excellent service.Thank you very much

BERDAN · 26 February 2026

★★★★★ 5/5

Google

I called Frank Innes after my father was ripped off by purple bricks. We were given Adrian Gomez, who worked very closely with Gemma Elliott. I cannot praise them highly enough. From the first phone call we were professionally dealt with. I could communicate with Adrian by phone, email,WhatsApp and he always returned very quickly to answer any concerns i had. The sale of my Fathers apartment went through this week and i know it took along time to finalise the sale, i could not have done it with out Adrian and Gemma's help. Thanks to all at Leicester Frank Innes. Great service.

Wendy · 30 October 2022

★★★★★ 1/5

Google

(Waste of time) - I recently applied to view a rented property we found on Rightmove , and a booking was arranged. On the day of the viewing, I was called to move the viewing to 30 mins later since another booking had been cancelled that day, we agreed and arrived at the property at the newly arranged time. When we arrived we where told the 2 bed property we wanted to see was no longer available and they couldn't show us any other 2 beds, but could show us 3 bed's which where completely outside our price range. At some point within the day you must of knew the property was no longer available, all it would of took is a quick call to save our time. Really unprofessional & a complete waste of time.NegativeProfessionalism

Jed · 25 October 2022

★★★★★ 5/5

Google

An amazing team at Frank Innes Leicester, very professional and organised. It was a great experience right from viewing to moving.

Rizwana · 26 September 2025

★★★★★ 5/5

Google

Great service provided by Oliver , very professional, walked us round the property, very knowledgeable when I asked questions. Great service would highly recommend

Emma · 26 August 2025

★★★★★ 5/5

Google

From the initial phone call of interest in the house we brought - I can’t fault the service! So polite and really helpful. Unfortunately our sale did take a while due to reasons out of our control but every time I emailed and asked a question it was responded to really quickly! Really nice staff and honestly felt like they went out of their way for us especially explaining the process of moving which really reassured myself and my boyfriend as we were first time buyers!PositiveResponsiveness, Quality, Professionalism, Value

Rach · 27 August 2022

★★★★★ 5/5

Google

Aashish was very helpful from day one. He replied promptly to all our inquiries and guided us through every step of our purchase. He took a lot of the stress of our shoulders, having to chase solicitors. We will recommend to our friends and family.

Jacob · 29 May 2019

★★★★★ 5/5

Google

Adrian Gomez and team were really helpful and helped every step of the way. Thanks for all your help and support. You definitely made the process stressless and as smooth as possible.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 10 January 2022

★★★★★ 5/5

Google

As sole executor of my late father in law, I had to sell his house in order to distribute funds to the beneficiaries. Adrian Gomez ,Gemma and the team at Frank Innes were superb at a very difficult time for me and my family. They were professional, courteous and did a superb job selling the house in approx. 8 weeks ( including the two weeks over Christmas). Countrywide Agents were also excellent in dealing with the Conveyance side of the sale. Highly recommended.

George · 30 May 2015

★★★★★ 5/5

Google

Great agents to deal with, Olly Arnold, was super helpful and efficient in getting things done. Kept us upto date through out the whole process on the letting side. Would highly recommend this service.

Pargan · 26 March 2025

★★★★★ 5/5

Google

Nothing but good things to say about Lottie Philps - a great service from start to finish!

Ruby · 26 September 2025

★★★★★ 5/5

Google

Helpful and quick to respond to any inquiries It’s clear they prioritize their clients and aim to provide a smooth, positive experience. Highly recommended for anyone looking for reliable and supportive service

Tijo · 28 March 2025