Frank Innes Leicester reviews

★★★★★ 5/5

Google

As a tenant, I’ve had a really positive experience renting through Frank Innes in Leicester. From the very beginning, the team was professional, friendly, and very helpful throughout the whole process. Moving into a new property can sometimes be stressful, but they made everything straightforward and easy to understand. Communication has been excellent. Whenever I’ve had a question or needed assistance, the staff have responded quickly and been very supportive. Any maintenance issues have been dealt with promptly, and they’ve always kept me informed about what was happening. I also appreciated how transparent and organised everything was during the application and move-in process. It felt like they genuinely cared. Overall, I would definitely recommend Frank Innes Leicester to anyone looking to rent. Big shout out to Chelsea, who dealt with the majority of my communications during this process.

Molly · 12 March 2026

★★★★★ 5/5

Google

I had an amazing and straight forward experience, Jaishree has been fantastic through the whole process of sorting a mortgage for me. I am a first time buyer & didnt know where to start with it all with my situation, however Jaishree made it simple & concise from start to finish. She answered any questions I had & supported throughout, worked with me in times that I didn’t understand things and made sure I always always up to date on the status of my situation, I’m incredibly grateful for all the hard work she has put in for me. She is a credit to the company and I highly recommend her to my friends & family without any hesitation.

Brijesh · 26 November 2025

★★★★★ 5/5

Google

I had a really great experience with this lettings agent from start to finish. The whole process was smooth, professional, and well organised. A special thank you to Lottie and Chelsea the negotiators who helped me throughout, they was incredibly helpful, responsive, and made everything so much easier. They kept me updated at every stage and answered all my questions quickly.

Katie · 26 February 2026

★★★★★ 5/5

Google

I dealt with Chelsea Lane and honestly this lady has been an absolute dream to have dealt with. I had series of queries and not once did she ever make me feel like I was bothering her of if she didn't have the time for me. I couldn't reccomend these guys enough. Thank you so much Chelsea.

Alisha · 12 March 2026

★★★★★ 5/5

Google

I recently rented a house through Frank Innes Lettings (Ashby branch) in May, and I couldn't be more impressed with their service. From start to finish, the process was incredibly smooth and efficient, largely thanks to Izzy, who handled my tenancy. Izzy was exceptionally professional, quick to respond, and maintained very high standards throughout. All documentation was perfectly clear, and communication was consistently on point, making what can often be a stressful process feel effortless. I highly recommend Frank Innes Lettings for anyone looking to rent. Their professionalism and efficiency truly stand out

Christoforos · 26 July 2025

★★★★★ 5/5

Google

I am currently buying a house with Frank Innes. To date they have been outstanding. Ruby North has been the sales agent managing my purchase and she is very professional and deals with things promptly. I like her approach and she is also very respectful with clear boundaries.Jesse Sidhu has also been so lovely to talk to on the phone. She is excellent at customer service and is making my house purchase experience so much calmer because of that.

Rivka · 26 May 2025

★★★★★ 5/5

Google

Thank you Lottie Philips for helping me find the perfect place, It was my first time renting you made it very easy and stressful for me. Highly recommend if you are renting for first time or looking for a place in general they are very friendly and polite. Thank you for answering all my silly questions and clearning all my doubts. Very grateful for the services you provided 😃.

Rutvika · 26 August 2025

★★★★★ 5/5

Google

I had a great experience with Frank Innes. The service was professional, responsive, and made the whole process smooth from start to finish. Lottie Philps was especially helpful and always available to answer questions. I’d definitely recommend them to anyone looking to rent or let a property.

OGGz · 26 February 2026

★★★★★ 5/5

Google

Lottie was a breath of fresh air, she was so knowledgeable and very polite. She answered all my questions and helped make the letting process smooth and seamless. Oliver Snookes also helped me in filling out my application and was able to make the process easier for me. They are a credit to the Frank Innes lettings team and so helpful. I would definitely recommend them.

Jesse · 26 August 2025

★★★★★ 5/5

Google

I had chosen frank inns to be my agent. I had dealt with Lottie and Ollie. They have both been amazing and have made the process really easy for me. They are always reachable and have made a stressful situation ( in my eyes) seem so easy. Thank you for all your help!

Akash · 26 November 2025

★★★★★ 5/5

Google

Thank you for your help frank Innes Leicester for getting me into my flat in such a quick turn around and a big thanks to Lottie Philps and Oliver Snookes for making the whole process as good as it was! I really enjoyed the move in box aswell a great touch for such a great branch!

Abdul · 26 October 2025

★★★★★ 5/5

Google

I had an excellent experience with Mark Warner at Frank Innes Estate Agency. Mark was professional, knowledgeable, and provided a fantastic service. He offered expert advice and I’m very happy to recommend Frank Innes to anyone looking for a reliable and professional estate agency, and I’ll definitely use their services again in the future.

Bex · 26 October 2025

★★★★★ 4/5

Google

They respond swiftly to viewing requests, customer service is very helpful and polite. My information was processed fast enough to rent out one of their properties, and my agent Lottie was very helpful throughout the process

Tabot · 25 March 2026

★★★★★ 5/5

Google

We had a positive experience with Frank Innes. Lottie Philps has been responsive and professional, and our viewing requests and initial queries were handled promptly. Communication has been clear, and the process to date has been straightforward.

Pavithra · 26 February 2026

★★★★★ 1/5

Google

THE WORST LETTINGS AGENTS IN ENGLAND A bunch of unprofessional, irresponsible, inept, greedy and incompetent amateurs in the property business. This review is based entirely on my direct experience as a tenant dealing with the Frank Innes lettings team. Everything they say changes within minutes. A chameleon is ten times more consistent than these people. My tenancy is supposed to end in April, but I requested to leave in March if new tenants could be found. They agreed and listed the property online. I also advertised it to help. So far, the agency arranged one viewing, while I personally arranged seven. Why? Because Frank Innes lettings rarely answer calls or respond on time. Most of the time I had to call the sales team just to be connected to lettings. One couple who viewed the property through me wanted to move in immediately. I passed their details to the agency and they paid a holding deposit. Only after taking the payment were they asked for a guarantor. The first guarantor was rejected, a second was provided, and then the agency suddenly said the guarantor must be a British citizen. Apparently they “forgot to communicate” this earlier. Forgot to communicate? Seriously? When the tenants questioned this, Chelsea and her colleague Oliver Snookes ended up blaming the tenants and even calling them “liars.” I went to their office to speak with Oliver and the manager Chelsea. Instead of answers, the conversation went in circles. When asked about the guarantor issue, they suddenly said the matter was “confidential” and refused to explain anything. The reality is simple. They care about targets, not tenants. Communication is terrible, calls go unanswered, and once money is taken the responsibility disappears. And this is not even my first problem with this agency. At one point I was locked inside my bathroom because they failed to repair a faulty door handle on time. Then the next one, due to their internal miscommunication, I was locked out of the property for three days despite being a paying tenant. Imagine paying rent and being treated like this. I should have taken legal action much earlier. The situation is now being reviewed with legal advisors.-Anju Appukuttan

Anju · 12 March 2026

★★★★★ 5/5

Google

Frank Innes were great and kept me updated throughout, chasing vendors information. Mark went above and beyond, even ensuring I had my keys before work when I was struggling to collect them. Professional, helpful, and a genuinely lovely person. Thank you so much Mark!

Stella · 27 November 2025

★★★★★ 5/5

Google

I recently bought a house with Frank Innes and it was as smooth as I could have asked it to be. The staff that worked with me were really friendly and very helpful communicating throughout the whole process and Esme especially had excellent communication. They were very clear and precise in showing us around and made it very enjoyable as I think it should be when buying your first house together. It’s a great company and would more than recommend then

Tamsin · 26 February 2026

★★★★★ 5/5

Google

Huge thanks to Oliver and Lottie for processing this tenancy through lot of hard work and patience. The process has been less stressful than we thought. quite straightforward and helps to keep everything in order and legal

Subramaniam · 12 January 2026

★★★★★ 2/5

Google

We feel we had a below par service throughout. Requests were not responded to, we felt like a burden every time we rang up, agent was not at all knowledgeable or helpful with regards to the property- the house we were buying was not cheap! (Not that this should matter) but we were made to feel like we were buying a 2nd hand armchair they were that lack luster. I wouldn’t touch frank Innes again.

Jo · 24 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Jesse Sidhu and I couldn't be more satisfied with the experience. From the moment we began, Jesse was incredibly attentive, knowledgeable, and dedicated to helping me find the perfect property. Communication was seamless and prompt; every question I had was answered thoroughly and promptly. Jesse was always available to address any concerns and kept me informed at every step, which made the entire process stress-free and enjoyable. Jesse went above and beyond to ensure that I was happy with my decision, offering support and advice even after the sale was completed. I highly recommend Frank Innes to anyone looking to buy or sell a home. Their professionalism, dedication, and personalised service are amazing!

Sufyaan · 27 June 2024

★★★★★ 5/5

Google

I had a viewing with Lottie, she was really helpful over the phone assisting me with finding a property that fits my need. On the viewing I had a lot of questions which Lottie answered. I left feeling very fulfilled. I would recommend Frank Innes and especially Lottie

Daisy · 26 August 2025

★★★★★ 1/5

Google

Hello good morning and hope you are well. I have been with your agency for over a year now and they hasn't been a month which I have been late on my rent payments and I was trusting in time of my deposit you will do the same. I'm making this complaint because yesterday I felt like I was spoken harshly and with no genuine respect or aim to help by the customer service when i tried to make inquiries about my deposit. My complaint was mainly because I was asked by the customers services to bring in the keys of my flat and when I did she told me I will be contacted this week concerning my deposit but when i called I was told they made a mistake and I can't receive the deposit until 7th of February which I told them it won't be possible because I already moved out of the flat. They lady at the customer services kept insisting that on the contract which I signed it said I have to informed the agency one month before and I did explained to her that I tried calling them and no one was responding and someone finally responded after 2 days and ask me to send the notice by email and I didn't know it had to be sent by email, about the tenacy agreement I didn't receive any email or signed it. Please I will really like to talked to someone about this issue and see it can be resolved because i feel like I'm being cheated.

James · 19 January 2026

★★★★★ 5/5

Google

Overall excellent experience with Frank Innes Sales and Letting Agents. A special thanks to Lottie Philps for timely and efficient response throughout the process.

Fazal · 19 March 2026

★★★★★ 5/5

Google

Great estate agents and I would recommend Frank Innes to anyone wanting to sell, buy or rent. Can I just also mention Lottie is a wonderful agent who dealt with my rental inquires and helped with our move into the rental property. She is very kind and motivated and a pleasure to deal with! Thank you for helping us Lottie.

Waqas · 26 March 2025