Frank Innes Leicester reviews

★★★★★ 5/5

Google

Lottie was great from start to finish! kept me informed the whole way and helped me with all of my queries

Pjra.92 · 26 February 2026

★★★★★ 1/5

Google

My experience with the agency has been terrible. Despite complaints and processing issues via the proper route nothing was ever done. They don’t care about the tenants, you complain and they just say we’ve informed the landlord and then just keep asking if anything has been done. They also backtrack on what they say. First told me if the landlord doesn’t fix it they will then said I have to do it myself. Would not recommend!!!

Anam · 27 December 2025

★★★★★ 5/5

Google

Big thank you to Lottie Philps and the team. My first time renting my very first place and they made the whole thing very smooth and easy to understand. Lottie is always fast to reply with any queries I have and I really appreciate that. Thank you to all the team!

Kelsey · 29 April 2025

★★★★★ 5/5

Google

Had a really good experience with Frank Innes - I dealt with Lottie and couldn’t recommend more!

Honey · 19 March 2026

★★★★★ 5/5

Google

Lottie was extremely helpful and professional, answered all questions I had and made the whole process easy

Emma · 19 March 2026

★★★★★ 1/5

Google

I had my property on the market with this agent for 3 months from June 2025. The experience was absolutely shocking and diabolical. What was promised at the beginning of the valuation was the total opposite of what was experienced. They were very unprofessional, inconsistent and was hard to get any feedback or follow-up from any viewings unless I went out of my way to call them myself repeatedly. The staff were rude and unprofessional especially one in particular. They would also let anyone come to view, even if they couldn't afford the property or even if they didn't have their property on the market themselves without doing any checks and also didn't try at all to sell the property. It always was really hard to get through to the agents. Would have to call upto 6 times before you even got through. Avoid this agent as they don't keep to their promises and won't try their best at all other then wanting to have a board outside your property to advertise their business. You also need a month's notice to come out of contact so be aware and keep away from them!

Pritesh · 26 October 2025

★★★★★ 1/5

Google

Their maintenance team entered my flat without notice or consent, locking the door behind them and leaving me locked out for two days. I had no access to my home, personal belongings, or medication, and was forced to find temporary shelter overnight. Repeated calls for help were ignored, and the lack of responsibility or urgency shown afterward was unacceptable. Entering a tenant’s property without permission is a serious breach of trust, privacy, and basic professional standards. If management had handled communication properly, this distressing situation could have been avoided entirely. I hope this review encourages them to take tenant safety, respect, and accountability more seriously in the future.

Anju · 26 October 2025

★★★★★ 5/5

Google

Sienna was amazing at keeping me up to date throughout the whole process of my hose sale :)

Wendy · 26 February 2026

★★★★★ 5/5

Google

Sienna is the very best!! She gives presents when you buy your new house!!!!!!!<3

Purvi · 12 March 2026

★★★★★ 5/5

Google

We would like to say that frank innes estate agents are the best we have delt with Lottie was great with info support and helpful with every step of our process fast efficient and very very helpful thank you for your support and helping us find our new home

Benjamin · 26 March 2025

★★★★★ 1/5

Google

This is really unfortunate and unfair. You clearly informed them well in advance and followed the instructions given by their own staff, including returning the keys in good faith. Blaming tenants later instead of taking responsibility for internal miscommunication is not acceptable. I hope this gets resolved properly, and others should definitely be cautious and ensure everything is documented in writing.

Muhammed · 19 March 2026

★★★★★ 1/5

Google

Recently visited this business to see about letting my home when I emigrate at the end of January. From the moment I walked in I already knew this wasn't the agent for me as everyone looked so scruffy. No one was in a rush to acknowledge me and the person I eventually spoke to didn't seem to know their stuff in any detail, despite being a manager. I need peace of mind when I leave my keys with someone and they need to be an expert otherwise I may as well just use Open Rent. The place seemed to be run by school leavers and I couldn't recommend a business like this sadly.

James · 26 September 2025

★★★★★ 5/5

Google

I just had the pleasure to rent a property through Frank Innes , it was a great experience, right from the start to the finish , from first viewing to moving , a very cooperative, coordinated, and professional team . All the process was very smooth, their advice, cooperation and coordination was examplery.The staff I was engaged with starting from Oliver Snookes, Lottie Philps and Chelsea are all stars . I wish they could find a beautiful property for everyone trying to rent, because until you rent from them you wouldn't be able to appreciate how good they're.

Saleem · 26 September 2025

★★★★★ 5/5

Google

We had a fantastic experience with Emily during our house valuation. She was incredibly professional, friendly, and made us feel completely at ease while explaining the whole selling process. She was brilliant with our kids, and the fact she brought her own shoe covers was such a thoughtful touch. When we’re ready to sell, Emily will be the first person we call.

Sonia · 26 February 2026

★★★★★ 5/5

Google

Just secured my first house. Sienna was great would highly recommend

Tom · 19 March 2026

★★★★★ 5/5

Google

Recently we are in process of one property. From beginning Ruby is managing purchase and she is excellent to solve our query and respond quickly. It makes buying process much easier. She professional to deal with ease. Thanks Ruby.

Memoona · 26 June 2025

★★★★★ 5/5

Google

Me (Vineed) and my wife (Divya) had an amazing experience with Frank Innes, Leicester. We had so much trouble in getting our mortgage application approved. Both the mortgage application process and the conveyancing took long time and all along the journey towards our new home, Frank Innes was with us shoulder to shoulder. The Leicester branch manager Gemma was superbly splendid in liasoning between us and the seller of the property. Had it not been Gemma's timely intervention during our mortgage crisis, we wouldn't have been able to purchase this house. Another Leicester branch staff - Amelia has also been very helpful. On the whole, we are overwhelmed by the service we have received from Frank Innes Leicester, and we extend our sincere gratitude towards them in helping us to secure our dream property. Furthermore, we honestly recommend this property agent to all those who are looking forward to buying the property of their taste and choice. Thank you very much indeed,

Vineed · 1 August 2023

★★★★★ 1/5

Google

I was rejected by Frank Innes for renting due to the fact I'm on a combination of part time work and disability benefits which I have no choice to claim due to my health. The combination easily met the affordability. I was left a voicemail basically saying they couldn’t cover people on any sort of benefits and was subsequently promised a callback but did not get one. Tough times for anyone with a disability these days to get taken seriously unfortunately. Discrimination is a huge problem and Shelter are currently pushing the Renters Reform bill to prevent this from happening.

KT · 27 July 2023

★★★★★ 5/5

Google

Lottie was brilliant, very helpful, knowledgeable. An absolute credit.

Tom · 25 March 2026

★★★★★ 5/5

Google

I had a really positive experience with Frank Innes Leicester. Ruby was especially helpful, professional, polite, always on time, and really went the extra mile when it came to arranging viewings and keeping me informed. Everything felt smooth and well-organised. Highly recommend!

Stomioholik · 26 April 2025

★★★★★ 5/5

Google

Sienna was amazing help! Made finding information so easy

Tilly · 19 March 2026

★★★★★ 5/5

Google

Professional and friendly team and service. Thanks to everyone at Frank Innes: especially Jesse, Theo and Mr. Hetal Patel, who regularly updated me on the process of selling our house. Everyone very helpful and patient (with me with basic English) I really appreciate the job, they have done for me. Definitely recommend the Frank Innes agency...

Jan · 20 October 2024

★★★★★ 1/5

Google

I recently had the misfortune of working with Frank Innes that was absolutely terrible. From start to finish, my experience with this company was an absolute nightmare. Since the start I was able to feel a bit of uncertainty and not willingness to help when they decided to handover the property without cleaning the property. They decided to do a rush clean after we insisted that it was really bad to start living on. When I moved into the property, we noticed several discrepancies that were not mentioned in the inventory. There was mould on the ceilings, dead flies and leftover food in the fridge, and light bulbs that were not working. We immediately informed the agency about these issues, even providing them with pictures and videos. However, they failed to take any action and instead charged us for these pre-existing problems. Things started to get worse, as for every single query (for e.g. some electrical circuits weren't functioning properly) Frank Innes (who was our first point of contact and the only point) wouldn't have an answer to it and always instructed us to find a solution by our own. But, the most cruel and unethical thing of all happened during the checkout (after fulfilling our contract for 6 months), when they decided to deduct a lump sum of money from our Tenant holding deposit for maintenance. We were charged unethically and wrongfully for all the deeds we were not accountable for, and of course Frank Innes weren't answering any of our queries, It was done by some other building services(Country Wide Property) company and Frank Innes had no clue/ answer to our queries whatsoever. The agent at one point told me that I could challenge the deposit deduction and I would still lose as they a have built a solid case for the Landlord to win and me to fail (clearly indicating nothing ethical was done, they just wanted to do the proposed deductions anyway. Even they charged us for lights that were already mentioned as not working in the inventory. Though we replaced the not working bulbs with working bulbs and it worked fine until we moved out, but they still charged us for it. The agent and the Landlord would review the "before and after property status sheet" and wouldn't answer our proposals/ queries but would say "The Landlord has a strong hand in winning the dispute" I never thought, I would do a negative review on a firm/ Letting agent as I had a thought that most of them are the same. But after my recent experiences experiences with other letting agents were wonderful and really put Frank Innes to shame and I genuinely consider my time with Frank Innes a misfortune and I wish I would go back in time and change it. Yes, The staff are friendly and responsive but not efficient and ethical in my case. I do have all the screenshots and documents of all the conversations and unfair deductions respectively. Even I have the photos and videos of the property on the day we moved in which we showed to Frank Innes at beginning and I have the pictures which I took when we are moving out from the property. I don't want to post it publicly but I can provide them if needed. (Property - Flat 115, The Exchange Building; Aug 2022 - Feb 2023) Stay away from Frank Innes Agency and property management of The Exchange "Country Wide Property Agency" and Landlord "Tiger Investments 4 Ltd" if you want to avoid being overcharged for pre-existing issues.

Sai · 21 May 2023

★★★★★ 5/5

Google

my experience was lovely and the agent i spoke to she was lovely and she speaks claming. I really lovely my new place. If you are looking for a house or flat to rent FRANK INNES is the best place. I The best of it all is there gifts box, different from from others trust.

Joyce · 19 March 2026