Trusted Agent profile · Leicester
★★★★★
465 reviews across 1 platform
5 Halford Street, Leicester, LE1 1JA
Frank Innes's office in Leicester, at 5 Halford Street, is rated 4.4 out of 5 across 465 reviews on 1 platform, including 465 Google reviews rated 4.4.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleFrank innes Leicester branch is excellent, the process was easy and well guided. Special thanks to Lottie, she is marvellous when handling lettings.
Thank you for your kind words! Lottie and the rest of our team at Frank Innes Leicester are dedicated to making the process of lettings as easy and smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
2/5
GoogleI rang to be told the email I sent a week ago requesting a viewing of a rental property hasn't been answered because they have been overwhelmed by inquiries and there are now no viewings available. I don't know that! If there is so much demand why is the property still advertised? You must be able to create an autoreply email saying we've put you on a waiting list, so your (potential) customers know what is happening and don't have to take up more of your precious time by making follow-up calls.
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHave used the Leicester branch for managed letting and tenant finding which has always been an easy and pleasant experience. Things of course do go wrong but they have always been sorted for us without any fuss. Recently dealt with Chelsea …
Thank you for taking the time to share your experience and for your wonderful 5* review Steve! Kind regards, Lucy, Customer Relations.
5/5
GoogleEmily was very helpful and personable
"Thank you so much for the great review, Emily! We are delighted to hear that you had a positive experience with our team. We pride ourselves on being helpful and personable for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSienna was very helpful and polite.
Thank you for sharing your experience with Sienna! We take pride in our team's customer service and we are glad she was able to assist you with a positive and polite attitude. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe dealt with Imogen Holmes to get our mortgage offer / life insurance / buildings and contents insurance and cannot recommend her highly enough. From start to finish she provided fast, polite, and informative responses ensuring she answered our questions as accurately as she could. This attitude continued via video calls where she remained customer-focussed and prioritised getting us the right products for us that met our needs. Something we found particularly impressive was Imogen had been seeing mortgage rates increase gradually over a short period and had good reason to believe the interest rates were set to rise and so wanted to get our mortgage in and approved before that happened. Within the space of 3 days, she had presented us with the available offers, gave us a day to think on what we wanted to go for, and submitted the application, ensuring we got a good interest rate before the banks DID announce an interest rate increase! Honestly a fantastic service from start to finish, Cannot recommend highly enough.
Thank you for your terrific 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleChelsea was really helpful in finding a suitable property for my needs. Met Lottie at the viewing and she went above and beyond, showing all properties available with a thorough overview of the property and building, giving us a choice …
Thank you Harpreet for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren showed us around a property and was absolutely lovely. She was friendly, professional and happy to answer any questions we had. She made the viewing feel relaxed and informative, and we came away with a really positive impression. Thank you, Lauren!
Thank you for your kind words, we're thrilled to hear about your positive experience with Lauren! Our team is dedicated to providing excellent customer service and making the viewing process enjoyable for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy experience with Frank Innes after inquiring for a flat to rent in Leicester has been excellent. Very thorough and professional approach with attention to detail. In particular the agent who handled my enquiry, Oliver Arnold, demonstrated prompt and punctual responsiveness, initiative where necessary and great customer support in finding the solutions along the way. I am very pleased with the conduct of this office.
Many thanks Michael Georghiou for your kind words and brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWent to see a two bedroomed flat in Wheat Street this morning and although it didn’t suit my requirements, Lauren; the lady who took the viewing was really professional and accommodating. Will definitely use this agency again to continue my search!
Thank you for your review! We are so glad that Lauren provided you with a professional and accommodating experience during your viewing. We hope to continue assisting you in your search and find the perfect place for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMark Warner was great giving us a surprising value on our house. Highly recommend Frank Innes and Mark 😁 …
Thank you for the glowing review! We are pleased to hear that Mark went above and beyond in providing exceptional service and value for your house. We will be sure to pass along your recommendation to Frank Innes and Mark. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFrankInnes Leicester has now been handling the letting of my flat now for the past 5 years. Even though I had mixed reviews of them initially, I see that they have come a long way, and now really improved a lot in many of the areas! Recent experience with Lottie has reinforced these improvements! Great job team!
"Thank you for your kind words! We're thrilled to hear that you've noticed the improvements our team has made over the years. Lottie and the team at Frank Innes Leicester are dedicated to providing top-notch service to our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI am currently buying a house through Frank Innes, until now I am very happy with their service. Dylan Mahal and Hetal Patel were very helpful, and have always dealt with my queries quickly and competently. I am hoping for the same level of service and support for the remainder of my dealings. Thank you.
Thank you for your excellent 5* review and kind words of our dedicated team Umesh. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am very happy with quick and easy process to rent a house. I was looking for house from past 6 months and most of the agencies they took so long for viewing and then they didn’t even let you know weather you got the house or not. But when I had viewing with Frank Innes, the very next day I received a call from them. And within 10-15 days I was in new house. It was great experience, I highly recommend
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI dealt with Jesse from Frank Innes on a purchase and all went very smoothly. She kept me informed with progress and liaised with conveyancing etc . I would recommend this agent. All good.
Hello Matt, Thank you for your fantastic 5* review! I'm delighted to hear that Jesse provided you with such a smooth experience during your purchase. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently sold my house in Leicester and used Frank Innes Sales Agent. I must say that I am so glad that I used them for the sale. The staff are brilliant, they keep you updated, do whatever that can and help you through the process. Norah and Gemma were the main people in the team that were dealing with the sale and made the sale so much easier for me. Norah in particular chased the buyer's solicitor and kept me updated, whenever it was needed. Nothing was too much trouble for them. Thank you to the team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff at Frank Innes are the best. A special thank you to Gemma, Emily, Ash and Adrian for your professionalism, care and patience shown towards me and my family from the time of the sale of my property to buying my new one. You looked after me so well for the last 6 months. If you need to sale or buy a new property Frank Innes is the Estate Agent you need, they are not only professional, they are also compassionate in their job.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleSo far so good. A couple of initial issues with establishing a routine and communication but these were then sorted out very effectively and this is what matters. From then on, very good clear communication and responses to questions come quickly.
Thank you for your review! We're glad to hear that any initial issues were quickly resolved and that you've experienced clear communication and fast responses. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDealt with Mark at the Leicester branch who came out to value our property. He was on time, polite and really professional. We will definitely be using Frank Innes Leicester for our house sale!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a pleasure to discuss my house sale with lister Emily. She was courteous, personable and knowledgeable. It was so easy to talk to her and she gave well-considered professional advice. I was so impressed. Highly recommended.
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleSpeedy letting at excellent price. Chelsea was really helpful and facilitated the whole process. I highly recommend them.
Thank you for your kind words! We strive to provide efficient and affordable services for our clients. It was a pleasure to assist you, and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had the best experience with Frank Innes. I was communicating with Chelsea and her team and they helped every step of the way with ease and efficiency. I would absolutely recommend to anyone looking for a top notch rental.
Hi Isabella, thank you so much for your wonderful 5* review! We're thrilled to hear that Chelsea and her team provided you with such a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleRuby has been extremely helpful in assisting us with purchasing our first home with regular contact and always on hand to support us when needed. Would highly recommend.
Thank you for your glowing 5* review and recommendation Leanne. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst agency ever. No maintenance ,not clear with refunding the deposit and entering the property without informing us. So please be careful before letting from this agency
Hello Aasif, thank you for sharing your experience with us. We sincerely apologise for the issues you've faced regarding maintenance, deposit clarity, and property access. Please contact us at review@Connellsgroup.co.uk with full details so we can address your concerns and improve our customer-centric service. Best wishes, Lucy, Customer Feedback and Support Team.
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