Frank Innes Leicester reviews

★★★★★ 5/5

Google

I’ve recently been dealing with Imogen Holmes regarding my mortgage application and what a pleasure it’s been so far.. I’m a first time buyer and it was really daunting until Imogen explained the whole process and made it so much easier.. She replied back to my emails really quick and was always there to help When I needed advice 👏 She set up Teams meetings to explain everything which helped out massively, she was really prompt and precise and found me a mortgage I was happy with.. I can’t fault the effort she put in, acting professionally through out and doing her job absolutely spot on!! Thankyou so far you’ve been amazing 🤩

Duane · 27 July 2024

★★★★★ 5/5

Google

Lottie has been absolutely fantastic. She has brilliant communication and she's very friendly. All in all great service. A big thank you to her.

Siobhan · 25 November 2024

★★★★★ 5/5

Google

Cerstey was really professional and friendly when I first stepped into Frank Innes. She sorting everything for me with the landlord and help get the ball rolling on my application. Moving out can be a bit stressful but Cerstey has been on the ball she's quick at getting things sorted and now i'm more excited than ever to be moving out soon. Good start to my experience with this Letting agency.

Ren · 28 May 2020

★★★★★ 1/5

Google

Letting managers took a deposit from a person that does not speak English and does not understand the terms. Highly unethical company. I would not recommend.

Sam · 25 March 2026

★★★★★ 5/5

Google

I have been dealing with Chelsea and what a pleasure it has been. I feel like I have given her the absolute impossible and she’s been brilliant each time. Her communication is consistent and her patience has been fab! It’s very clear she cares about the people she helps. Thank you for being a star!! Excited to rent my new place☺️ x

Aaliyah · 26 March 2025

★★★★★ 5/5

Google

Thank you for the great service and making the process as smooth as possible. Thanks to Gemma for the initial viewing and queries, especially Tej for kindly expediting the process and Adrian for sound advice and key handover

Aamina · 28 February 2024

★★★★★ 5/5

Google

We used Frank Innes to sell our house and received a complete professional service from start to finish. Even during the pandemic we were updated on a regular basis and the sale completed without any issues. Laura was always on the end of the phone and more than happy to answer any questions we had. I would happily recommend this company to anyone.PositiveResponsiveness, Professionalism

Carol · 27 August 2021

★★★★★ 5/5

Google

After seeing several valuers from various Estate Agents, Frank Innes seemed to offer the most competitive price. As soon as the business terms was agreed, the whole process from arranging the marketing of the property and viewing appointments was carried out. I was provided with professional and efficient service from the team at Halford Street, a special thanks to Adrian Gomez and Gemma on completing the property transaction. A positive experience.

Mala · 29 May 2019

★★★★★ 5/5

Google

Friendly and super helpful, Oliver has been fantastic with relaying updates and has made the letting process easy and stress free!!

Anna · 25 November 2024

★★★★★ 5/5

Google

Olly Arnold was professional !! Great work

Yaz · 20 May 2025

★★★★★ 5/5

Google

Frank Innes are amazing!!! Best estate agency ever

Loz · 11 July 2026

★★★★★ 1/5

Google

Gave my keys back on the 1st, terminated the tenancy on the 4th and no update on the deposit and my emails have been ignored since last week. When called and said that my tenancy states I will get my money back within 10 days after termination the guy said “yeah I know”. Absolutely ridiculous. Never had such problems with any other agencies or landlords in the past.

Ada · 25 November 2024

★★★★★ 5/5

Google

The staff at frank innes were pleasant and welcoming. Did explain the features of the property and answer most questions we had. 👍🏽 …

Sukhjeet · 12 March 2026

★★★★★ 1/5

Google

If there's an option of negative rating, I'll definitely choose that. Worst agency I've experienced ever. Once you move in, then they'll treat you like nobody. I moved out from their house 2 months ago but am still waiting for my deposit back. They put on the landlord and landlord put on the agency. They're playing in a circle.

Jawad · 26 March 2025

★★★★★ 5/5

Google

Great experience, fast, easy, reliable service and the house beautiful 🥰 …

Terry · 11 June 2026

★★★★★ 5/5

Google

Ash was great through out the process. He helped us in buying our first home. he explained the process in detail from start to finish and communicated us at every step, we were not only given a best deal but also the best advice compared to mortgage advice we had before. i would highly recommend him to my family & work colleagues, you are a star.

Stevie · 6 July 2020

★★★★★ 5/5

Google

Chelsea the lettings manager has been so helpful, professional and personable throughout the process! Highly recommend and would not use anyone else!!

Jessica · 12 March 2026

★★★★★ 5/5

Google

A Huge Thank You to Ash (Aashish Porbandary).For giving us a good advices and explained everything in details in such a easy way and it was gone really smooth process to helped us for buying the house from the first step to the last step when the keys handed to Us.I would highly recommend Frank Inns - Ash , who is thinking to buying the house ;)

Rahul · 29 May 2019

★★★★★ 5/5

Google

Lottie, Olly A and Oli Snookes are extremely helpful and help me with anything that I need sorting. They are a real credit to the buisness. Thank you all

Jessica · 27 December 2025

★★★★★ 5/5

Google

Had a great experience with this company whilst looking for a property the search was made most enjoyable by Oliver Snookes who took the time and effort to give me all the information i asked for about the property 👍 …

Sarah · 26 August 2025

★★★★★ 5/5

Google

Without Aashish Porbandary's help i would not be the successful owners of 4 properties, he has helped me through the whole process from buying to getting property eventually let & also remortgage on the other 2 properties, without his help i would not have the confidence to purchase these properties. i would recommend Ash if you are interested in getting a competitive mortgage for a property.

Rajesh · 7 July 2018

★★★★★ 1/5

Google

Shocking service. My property has been on sale with Frank Innes Leicester branch for 3 months. During that time I've had 4 viewings, 1 where the customer's available funds were well short of the asking price, 1 where I've had no feedback whatsoever and 2 no shows. On both the no shows I was not advised in advance by branch that the viewings were cancelled. On one occasion they didn't know why they didn't inform me, on the other because the manager was on leave and didn't pass on any instructions to the office staff, even though the office was open. Other excuses for calls not being returned and poor service vary from managers being on leave and staff being new in the role. The latest branch manager seems to have been only in post for 2 or 3 weeks before leaving and at least on one occasion I've certainly being told untruths . One of the staff at the branch even told me "its a mess." Shambles.

Melvin · 29 January 2024

★★★★★ 5/5

Google

Imogen helped me with my mortgage and deposit etc and was incredibly helpful. I had seen several mortgage brokers and Imogen was by far the best. So helpful and made the complicated mortgage world make much more sense.

Thomas · 10 September 2023

★★★★★ 4/5

Google

Great and friendly staff, special thanks to Lottie for helping me secure my apartment.

Taquana · 2 December 2024