Trusted Agent profile · Leicester
★★★★★
465 reviews across 1 platform
5 Halford Street, Leicester, LE1 1JA
Frank Innes's office in Leicester, at 5 Halford Street, is rated 4.4 out of 5 across 465 reviews on 1 platform, including 465 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Frank Innes Leicester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
1/5
GoogleHighly irresponsible lost our property’s keys would not recommend them.
Hello Harleen, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with the lost keys. Please contact us at EAComplaints@Connellsgroup.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleZak at Frank Innes helped me with my tenancy from the start, also helping me with any queries along the way. He even gave me a little move in pack that got me a chunk of money off a TV that I really wanted. I would recommend this agency and Zak in particular. Thanks for everything.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Gemma & Norah at Frank Innes for your amazing service. Both always kept us informed and always willing to help.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBought my first home through Frank Innes and could not have wished for a better team to handle the purchase. Special thanks to Laura, Ash and Adrian!
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
5/5
GoogleVery good experience. Very friendly. Always ready to help. I dealt with Gemma, she is very good, polite and really knows what she's doing. Thank you so much Gemma
Thank you Zohra for your 5* review and kind comments. I'm pleased to hear that Gemma has provided you with excellent service. Kind regards, Mike.
5/5
GoogleI had a lovely experience with Frank Innes overall especially with Adrian Gomez, he was friendly and provided helpful advice which actually helped me to decide that i didn't want to put my home on the market, despite this he called back and was happy to discuss my decision to make sure I had considered all options which was great! Wouldn't hesitate to go back with them in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
1/5
GoogleDeadlines for payments and deposit (over 1500pounds) which had to be met on time before we moved in - fair enough. When we moved out, we completed all paperwork, property was inspected and we were told that 3-5 working days that the deposit would be in our account. Almost a month has passed and still nothing. I am just passed from one person to another and finally today it seems that I have spoken to the right person. Terrible service - very good at taking money -
I’m very sorry to hear that you have had a bad experience with Frank Innes. Unfortunately this review relates to our 'Clarendon Park' branch and I would like to invite you to contact them directly on 01163552183 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. Branch Manager
5/5
GoogleI have used frank innnes to buy and sell my property the deal was handled very professional and and the staff were very good and helpful specially Gemma Louise Elliot Who I named her the GEM for her qualities I wouldn’t go anywhere where else if I had property to see or buy at present I want to sell my property and I am in process to go through them again wishing the best and success
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
1/5
GoogleBeen with them for 1+ year they take forever to resolve any issue we have been paying 800+ for a apartment that has ripped blinds and a broken built in fridge we've not been able to use since moving in. We where left without hot running water first 2 weeks of tenancy. Nothing but problems with them. Avoid at all cost honestly
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleSold my house in Nov 2017 with Frank Innes. Really good at keeping me up to date and a friendly service. Big thank you to Laura Tomlin!
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleGemma is very helpful to communicate with conveyance and make sure a smooth transition.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAashish Porbandary - Mortgage Advisor at countrywide has been amazing. He clearly explains everything and helps you through every stage of the way especially if you are a first time buyer, he made things so easy and simple for me on all the occasions, from start to finish he informs me whats going on and what is needed from myself, I would highly recommend him due to his professionalism and friendly approach.
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleI had a really great experience with frank innes, I was assisted by Charlotte in the Leicester office and she was very professional and kind
Rayaan, thank you so much for your great 5* review! Kind regards, Lucy, Customer Relations Team
5/5
GoogleWe are using Frank Innes as an estate agent at the moment and are very happy with the service. Jesse the branch manager is very helpful and always deals with things quickly and competently.
Thank you for taking the time to leave us this tremendous 5* review Eleanor. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe experience with Frank Innes was great the team there specially Laura and Gemma were exceptionally helpful. Would recommend them without a problem.
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleJust bought a property through Frank Innes, Gemma was amazing, very helpful and always got back to us with our questions. Highly Recommended!
Thank you for your 5* review of our team and I am pleased to see that you would recommend them without hesitation. Kind regards, Emma
5/5
GoogleBest agenacy for letting house helped me alot and realy appreciate the service provied and helping for things which i wnat specially thankyou to mr Olly Arnold.
Thanks for the excellent 5* review Amit! Thanks for your thoughtful comments about Olly and our Leicester team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes were amazing Olly walked us through every step with ease and peace of mind. Amazing service and felt comfortable. Thank you.
Many thanks for your kind words and great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleAwful. We had booked a viewing for Amos road and we agreed 10am with the agent and received their text confirmation. After driving over from Birmingham we arrived at the property to find that the viewing had been rearranged without notifying us to 1pm...as we had other plans for the day we did not get to see the property and wasted half a day driving to and from Leicester. Never be using this estate agent again.
Hi Carl, I am very sorry to hear that your experience of Frank Innes has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we let you down, I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me on 0116 202 9933 so we can discuss this further. Many thanks, Branch Manager
5/5
GoogleChelsea provides the best standard of professional service and really takes time out to understand the pressures and to resolve any issues
Many thanks for your fantastic 5* review Uthman. I will of course pass on your kind hearted words to our Leicester branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat advice, help and professionalism from Mark at Frank Innes. Would definitely recommend.
Hello Faye, thank you so much for your wonderful 5* review! We're thrilled to hear that Mark provided you with great advice and professionalism. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleProfessional and friendly, always tried to speed things up from their side where possible. Laura was very helpful and always available for updates.
Thank you Kishan for your glowing 5* review of our Frank Innes team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleI work alongside Frank innes Leicester as a contractor, I have bought a property through their sales agents and I also currently let a property with their letting agents. They are efficient, helpful and most of all lovely people to work with. Would highly recommend.
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve just completed the sale of my property with frank Innes.. I just have to say it was down to Gemma and laura who worked so hard at getting this sale completed ... Gemma and laura both kept me updated on how the sale was progressing.. and keeping the solicitors moving with regards to questions being answered . Highly recommend these two ladies in particular... big thank you
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
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Tell us what you need and we'll put you in touch. Frank Innes Leicester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
