How many reviews does Frank Innes Leicester have?

Frank Innes's Leicester office has 465 reviews across 1 platform: 465 on Google.

What is Frank Innes Leicester's rating?

Frank Innes Leicester is rated 4.4 out of 5 across all 465 reviews, and 4.4 out of 5 on Google from 465 reviews.

Where is Frank Innes's Leicester office?

Frank Innes Leicester, 5 Halford Street, Leicester, LE1 1JA.

Trusted Agent profile · Leicester

Frank Innes Leicester reviews

4.4

★★★★★ Great

465 reviews across 1 platform

5 Halford Street, Leicester, LE1 1JA

Frank Innes's office in Leicester, at 5 Halford Street, is rated 4.4 out of 5 across 465 reviews on 1 platform, including 465 Google reviews rated 4.4.

4.4 / 5

465

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Leicester office, from every platform, shown as written. First names only.

1/5

Google

Very good at taking money - when the reparation is needed it took them 1 month and it is not finished and we R paying the same.. No help with the landlord who is very unfair. now they re waiting we move out to do the necessary and find another loosers.. better avoid them!! Flats - Tudor rd

Ola · 29 May 2017

Agent replied · 28 May 2023

Hi Ola If you are dealing with the Landlord it may not be a tenancy we manage, but I'm more than happy to look into any issues to see if we can assist? If you want us, please don't hesitate to contact us on customercare@countrywide.co.uk Many thanks, Countrywide

5/5

Google

I just wanted to say a huge thank you to all of the lettings staff at Frank Innes. They were all exceptionally kind and helpful with all of my queries. Really great service, could not recommend more highly.

Poppy · 29 November 2022

Agent replied · 28 May 2023

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Just purchased a property through Frank Innes (Clarendon Park Road). What can I say? Gemma & her team was very supportive throughout the entire process. Always kept me to update and was willing to go the extra mile to assist as we was first time buyers. Very smooth process. Thanks alot guys!

Husain · 6 July 2020

Agent replied · 28 May 2023

Thank you for your outstanding 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Frank Innes branch. Best wishes, Lucy.

1/5

Google

No support from the agents themselves.. when wanted information they are clueless yet when a payment is missed out of our control they seem to call the second it happens and claim it is on my behalf 'Unacceptable Behavior'. I'm a client not your child and the way your treated by them is just shocking. AVOID

Samuel · 29 May 2018

Agent replied · 28 May 2023

Thank you for your review, we are deeply sorry to hear this. We always aim to provide excellent service to all of our customers. Please send more information to customercare@countrywide.co.uk and we will look into this for you. Many thanks.

1/5

Google

Terrible service. Agreed to get call from agent when he will agree with landlord for viewing a house but didn't call same day and rent out that place without a call. I know it's golden times for estate agency's but though times will come and I promise they lost me and my friends as a costumers

Ged · 29 May 2017

Agent replied · 28 May 2023

I appreciate you taking the time to leave this review and I am sorry to hear of the difficulties you feel that you experienced, we welcome all feedback however I am afraid we have no customer record of you, we pride ourselves on our customer service so to help resolve your problem please can you contact the branch on 0116 202 9932 so we can find out which property this was in relation to. Many Thanks, Branch Manager

5/5

Google

I have been renting through Frank Innes for some time now and have been dealing with Olivia a lot who is fantastic, the rest of the team are great also. They are more than happy to help with any issue I may have, pleasure to work with!

Jamie · 28 May 2021

Agent replied · 28 May 2023

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Husain · 26 October 2019

Agent replied · 24 October 2024

Thank you for your outstanding 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Frank Innes branch. Best wishes, Lucy.

1/5

Google

Two agents said they’ll get back to me but i received no call, I tried to call several times regarding a properly, no answer! Unpleasant service.

Relish · 22 August 2023

Agent replied · 29 August 2023

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Gemma and Caprice have been amazing with helping me find a buyer for a good price. Gemma and Caprice have been excellent to work with and are always on hand with any enquiries I have had. Thank you ladies!

John · 28 May 2022

Agent replied · 28 May 2023

Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service from Mr Ash Porbandary, the mortgage advisor at the Halford Street office. Very professional, informative and helpful throughout our mortgage process, nothing was too much trouble. He always took time to answer any questions we had thoroughly, also got us a great deal. I would strongly recommend using him to anyone.

Lynn · 29 May 2018

Agent replied · 28 May 2023

It's great to see that Ash was once again able to provide his proven 5 star service! Thank you. Regards, Sarah

5/5

Google

Professional, courteous and friendly. Adrian came to do property valuation and was really helpful to highlight market trends, area stats and possible options to get the best value for my property development project. Highly recommended.

Jatin · 30 October 2022

Agent replied · 28 May 2023

Hi Jatin, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.

5/5

Google

Jo was great and made it a smooth process. Finally an Estate Agents I can trust. Keep up with the excellent service and thank you!

Ben · 22 August 2023

Agent replied · 29 August 2023

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I had a loads of issue going through the process of valuation of the property and got many rejections with other mortgages services. I came and saw Aashish Porbandary at Contrywide mortgage services, resolved the issues. Great service. i would highly recommend him to my friends and relatives.

Niraj · 28 May 2020

Agent replied · 28 May 2023

Many thanks for the wonderful 5* review and recommendation. i will ensure your kind words are passed on to our Frank Innes. Best wishes, Lucy

5/5

Google

I Was Very impressed with the professional and very enthusiastic Adrian Gomez .He knew The Housing Market In The Area Of The property I was Selling. Laura Tomlin and The Team kept me Up Date With viewing And how the sale was going. Would use Frank Innes Again.

Paul · 28 May 2020

Agent replied · 28 May 2023

Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott

5/5

Google

Ash from frank innes estate and letting thank you for your excellent service and helping us with our mortgages for our new house and after 2 years helped us for our remortgage as well very helpful I highly recommend if any one want any help regarding their mortgage.

Manoj · 28 May 2020

Agent replied · 28 May 2023

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

The wonderful guys in Frank Innes Leicester helped my family sell our property after 3 yrs in the market with other agents. They were very helpful and efficient in the handling of the sales process as we were living very far from Leicester. We will always be grateful. Thanks guys.

PETRUS · 29 May 2019

Agent replied · 28 May 2023

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

5/5

Google

We met to Nisha Vyas as our mortgage adviser from countrywide mortgage services.She is perfect in her job and very friendly.she help us all the way to end and always keep us updated.she even help us after our mortgage done.i want to recommend her to all for her brilliant job.

Amandeep · 29 May 2019

Agent replied · 28 May 2023

Thank you Amandeep for your 5* review of our Frank Innes team in Leicester. Kind regards, Scott

5/5

Google

I had and amazing experience with frank innes and they helped me a lot in each and envy Way Nisha helped me a lot

Faruk · 15 August 2023

Agent replied · 29 August 2023

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Not very good customer service. Did not get the helped needed.

Disha · 28 May 2024

Agent replied · 26 August 2024

Hello Disha, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

1/5

Google

supposed to open at 9am never there till 9.45 cannot sell house as they cannot get it right wheather its a semi or town house then they say its up with a auction place don't no what there doing wast of time

Jacky · 28 May 2024

5/5

Google

From the day of valuation till completion we had a fantastic service by the whole team . A big thanks to ( Adrian, Gemma, Laura and Chloe) . You all made the whole process so much easier than what we thought. Good team work and keep it up..

Delf · 29 May 2019

Agent replied · 28 May 2023

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

5/5

Google

Aashish Porbandary has provided us with excellent service and offered us a better deal, he explained us the whole process both in Gujarati & English and went through every step in detail, it was a smooth process and I would recommend him to my friends and family.

Shailesh · 7 July 2019

Agent replied · 28 May 2023

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

5/5

Google

Aashish Porbandary from Countrywide Mortgage Services provided us with an excellent service. The whole service from start to finish has been excellent. The adviser found a great deal and took care of everything.he went through every step in detail and it was a smooth process. Highly Recommended!

Bruhad · 29 May 2019

Agent replied · 28 May 2023

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

5/5

Google

Great service from Frank Innes Halford Street. Always contactable by phone and very polite. We dealt with Sam in this office who was fantastic in his customer service when we were moving house.

S · 29 May 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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