Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI highly do not recommend, not only they tried to take away my deposit but also billed me for the damage that was already there (in particular, holes in the walls), fortunately, additional pictures were taken and I returned most of the money. Never again.
A · 22 June 2023
Agent replied · 6 July 2023
Hello, all deposits are independently adjudicated by the relevant deposit scheme and Frank Innes would have no control over the outcome. The deductions on a deposit are set by the landlord and Frank Innes simply communicate this with you. We do not currently have any details on our system with the name on your review, however please do feel free to contact our customer service team at review@countrywide.co.uk to discuss this further.
★★★★★ 5/5
GoogleReally pleased with the level of friendly advice and service offered by Adrian Gomez. I was given honest advice on the next steps required, as I was a first-time buyer so this was even more appreciable.
Sukhwinder · 29 January 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleExcellent team in Leicester, really good service, easy and quick sale. Special thanks to Adrian, Chloe, Gemma in Leicester branch
Chetan · 29 May 2019
Agent replied · 28 May 2023
Thank you Chetan for your kind review. We do always aim to provide a 5* service, therefore we would very much appreciate it if you would contact us via review@countrywide.co.uk. so that we can understand how we could have achieved that elusive fifth star.
Best wishes, Scott
★★★★★ 5/5
GoogleI have had an excellent experience in completing the purchase of my property. The service was excellent throughout. I would like to a special mention for Miss Amelia Solomons, who instrumental in the sale process and was highly professional.
I extremely recommend this service to all buyers.
Saad · 29 March 2023
Agent replied · 28 May 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI work alongside Frank innes Leicester as a contractor, I have bought a property through their sales agents and I also currently let a property with their letting agents. They are efficient, helpful and most of all lovely people to work with. Would highly recommend.
Harry · 14 May 2023
Agent replied · 28 May 2023
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googleash porbandary is excellent mortgage adviser, he helped me out in buying my main and then other property, he has always been in touch untill key handover and looks after the case after buying as well. i just relax now because he set for me everything as we required in buying a house process from day one to key hand over and all kind of related insurance
Ajay · 29 May 2019
Agent replied · 28 May 2023
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
★★★★★ 5/5
GoogleI would like to say that i was happy for services of Frank innes regarding the sell of my property, especially the agent Adrian.G which haa been professionnal during the whole process and showed good care and trusty advices. Thank youPositiveQuality
Thierry · 27 August 2023
Agent replied · 6 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googlelottie and oliver s helped me through my application process they made it easy and stress free answering any questions i had thank you
Rheanna · 26 September 2025
★★★★★ 5/5
GoogleOutstanding service from the agency guy Mr. Olly Arnold! He was extremely helpful and responsive throughout the entire process. He went above and beyond to ensure everything went smoothly. Highly recommend!
Hari · 28 February 2024
Agent replied · 26 August 2024
Hari Krishnan R P thank you for your amazing recommendation and 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent customer service provided all round, would happily recommend Ash Porbandary to others :)
Phil · 28 May 2020
Agent replied · 28 May 2023
Thank you Phil for your 5* Review!
★★★★★ 5/5
GoogleVery helpful. Helped me get my property on the market with no problem and sold very quickly under 3 weeks and they've always stayed in touch with me and giving me advice, as well as helping me with some financial difficulties.
Dipak · 30 May 2023
Agent replied · 6 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm currently buying a property through Frank Innes and have found them to be professional, efficient and friendly. Dylan Mahal, in particular has done a lot to organise viewings for me and to respond to my questions about properties very quickly. I would highly recommend this agent to any buyer.
Ernie · 24 September 2024
★★★★★ 5/5
GoogleHad a really helpful service by Gemma Louise Elliott of Frank Innes (Leicester)! She has been very useful and often gone the extra mile, especially with liaising with the vendor, printing/witnessing the contracts, and helping contract someone to clear out the driveway of the new property. All in all a very friendly and outstanding service!
Mohammed · 28 May 2021
Agent replied · 28 May 2023
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleA massive thank you to Ash who helped me with my first mortgage. Very professional and informative and was always available when I needed to contact him which made the whole process a lot easier. Great service, I would definitely recommend him to anyone.
Baz · 29 May 2019
★★★★★ 5/5
Googlei recently sold my house with Frank Innes , they have been very professional.This was the first time I've sold a house so I relied on them for their expertise .I dealt mainly with Laura who was always took my calls when I needed updates & was polite , friendly & professional throughout the whole process :)
Paul · 6 July 2020
Agent replied · 28 May 2023
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Lucy.
★★★★★ 5/5
GoogleAmazing service from zak… always Went out his way to help me through the whole process of moving to my new place. And always answered my messages when it was important. Thanks zak, appreciate all your help!
Shanice · 14 May 2023
Agent replied · 28 May 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe “A” team at Frank Innes Leicester have helped me every step of the way in selling my home. Adrian, Gemma, Norah and Caprice have made a nervous seller happy and confident with the upcoming phase in acquiring a new home. Thank you!!PositiveResponsiveness, Professionalism
K · 27 August 2022
Agent replied · 28 May 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur mortgage application did not take much of the time and the whole process was really quick, aashish has always answered all our queries and helped us out, if anyone is looking to buy i will always recommend to use him, top mortgage advisor, very professional and i am happy with the service provided by him.
Keyurkumar · 28 May 2020
Agent replied · 28 May 2023
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI had the best service from Chelsea and lottie
George · 1 November 2024
Agent replied · 8 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review George! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAashish Porbandary at countrywide mortgages gave us an excellent service, we were refused for the mortgage earlier by another broker so we came to see Ash and he not only gave us a better deal but also got us a mortgage offer in few weeks. I would recommend him to my friends & family.
Anita · 6 July 2020
Agent replied · 28 May 2023
Thank you for taking the time to leave us this excellent review, it's great to see that the Frank Innes team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleI have used Frank Innes for many years and have always been delighted with the service. Recently, Sam and Jennifer have been excellent and I can only recommend them highly. Keep up the good work guys!
Ivana · 29 March 2023
Agent replied · 28 May 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeen dealing with these guys for a while now and must say that I have never been disappointed with their service. The service that they deliver is exceptional. Huge thank you to the sales team who has been extremely helpful and always goes an extra mile to fulfill customers' needs!
Mante · 28 May 2021
Agent replied · 28 May 2023
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service! Sam was particularly helpful with my thousands of questions!!
Stephanie · 29 May 2017
Agent replied · 28 May 2023
Thanks. Best wishes, Mark
★★★★★ 5/5
GoogleI bought from this branch a few years ago and because they were so professional and friendly I decided to sell with them. Adrian, Gemma and Laura have been great help throughout the process. They provide a great service and are very helpful every time I've contacted them. I'd definitely use them again!
Kimberley · 28 May 2020
Agent replied · 28 May 2023
Hi, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments to our local Frank Innes branch. Many thanks, Lucy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
