Connells Leicester reviews

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 1/5

Google

This agent lied about the availability of a property. I was told it wasn’t moving, but later it was let. Very unprofessional and disappointing. I would not recommend their services.

Sumeya · 17 January 2026

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Google

Ravi - Best Mortgage Advisor We had struggled for ages and didn’t think we would get a house this quick. Ravi helped us securing a mortgage at a good rate, he was very helpful throughout the whole process and went above and beyond and made sure we were happy and up to date with everything. Would definitely recommend Ravi and will be using him in the future. Excellent service from Ravi.

Jamal · 23 October 2023

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Google

Ravi Sharma was excellent throughout the process. Always quick to answer whenever I had any question and he sorted out my mortgage after I had two previous applications rejected due to current situation in the market.

Tausif · 27 December 2023

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Google

Worked with Ravi over 18 months as he persevered with all the challenging properties I sent his way. He was always enthusiastic and pro-active, as well as transparent with the process.

Ross · 26 March 2024

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 5/5

Google

Ami was really helpful with the whole process and made moving houses for us smooth. She dealt with all the queries we had really well. Had a pleasant experience.

Tayyaba · 25 April 2024

★★★★★ 1/5

Google

Very bad experience with Connells. First, I turned up at the viewing and no-one was there (was told by a very rude girl that I must have got it wrong as nothing in the diary). I was told someone would call back me to rearrange - 10 days later and no call back. I then call them to re-arrange and turn up at the time agreed. I wait 15 mins and then a man turns up saying he is the landlord and he will be showing me around. Ok, I think, that's fine. I view the house and go home. The next day I get a call from the same rude girl saying, 'Why didn't you turn up at the appointment?' in an angry tone. I explain to her that I was there and viewed the house with the landlord. 'No, you weren't - I was there and no-one turned up - you must have been at the wrong house.' When I explain calmly that it would be a huge coincidence for me to turn up at the wrong house, but for the house to have a Connells board outside and look exactly the same as the pictures on Rightmove, and for someone to turn up to show me around, she still doesn't accept it saying, 'You weren't there - I even called the office to check I was at the right address and I was'. Honestly, such a shocking way to treat potential buyers. If Connell's were selling my house I would not be happy.

Sarah · 19 June 2025

★★★★★ 1/5

Google

Worst agent they play games cancelled viewings and said its sold very bad practice bad communication once viewings is booked should let buyers view even u had offers already blame vendor accept offer while viewings is still booked never will deal with them in future bad high street agents pls have a look at response after people leaving bad reviews all same response not bothered.

Rajinder · 9 November 2024

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Google

He was nice person. His dealings were good. Quickly responded. Good service

B · 10 May 2026

★★★★★ 5/5

Google

Great service by Ami-May as usual. Would highly recommend her as she is always fast to reply to all queries, which is the biggest thing for me. Will continue to use her for my future needs. Thanks!

Bhavish · 1 October 2025

★★★★★ 1/5

Google

I rang to view an empty property up for sale that is up for new auction. They took all my details name and property etc. They only offered me a viewing of the property I wanted to view 4pm onwards as they had got other viewing at the time. I've asked for day time viewing so we could see external roof, brickwork and guttering etc. A week has gone passed no call for a viewing but to come and value my property.

Dr · 26 January 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

Very quick and efficient service the guy Anil chavda is very professional and helpful….great service

Furrukh · 10 April 2026

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 5/5

Google

First, I obtained a valuation for my property which was very close to what I thought the property was worth. My primary dealings on deciding to sell have been and still are with Leah Sorrell at the Leicester City Branch. Very friendly, courteous, polite, underderstanding, professional, efficient and effective in arranging for particulars to be produced. Very good communication in arranging for photos and EPC to be completed. Very good arranging for accompanied visits to be arranged and undertaken. Feel confident that Leah is dealing very confidently and taking my requirements into consideration in all aspects of the sale of my property. So far, it has been a pleasurable experience. Thank You.

Julian · 23 October 2022

★★★★★ 5/5

Google

Nazmin mamodo: First time being a landlord myself I must say I'm very pleased that I've choose Connells for their full letting management services.From the day I bought the property I've given all the choices for the potential tenants that I was looking for.All the supports , efforts and organising team work that credit goes to senior lettings manager Joe and his team specially Toni. Who's been presenting themselves while veiwing taking place, advertising and setting up everything online including phone calls, emails with their updates because of that its been successfully rented out in a month. Thank you so much Joe and Toni really appreciate everything is dealt with professionally without any delay.

Riaz · 23 October 2022

★★★★★ 5/5

Google

Thank you Morgan...! You went above and beyond and I have to thank you for this. Morgan was thoroughly knowledgable about the property and assisted us through the process of viewing. Furthermore, he did not go for the 'hard sell' but rather allowed to view the property at leisure whilst being at hand to assist with queries. Although, we took a lot longer than planned; he did not flinch once or try and rush us which is something that we have found with other companies. Although, we are still on the journey our experience with Connells has been excellent - from Lea in the office who has been our go to person for questions and queries to in this case Morgan. A great team - thank you!

AQH · 23 October 2022

★★★★★ 5/5

Google

Completed a house purchase with Ravi Sharma being our mortgage advisor. From the beginning of the house process to all the way to the end, Ravi had always been there to help us out. Ravi is a friendly and a well mannered individual that always strives his best. If anyone is looking for a professional mortgage advisor then I would recommend using Ravi Sharma from Connells. I would also be recommending Ravi to my friends and family. Once again top notch service. Keep up the good work Ravi !!!

PR444V · 23 October 2022