Trusted Agent profile · Leicester
★★★★★
1,949 reviews across 2 platforms
22-24 Halford Street, Leicester, LE1 1JB, LE1 1JB
Connells's office in Leicester, at 22-24 Halford Street, is rated 2.3 out of 5 across 1,949 reviews on two platforms, including 320 Google reviews rated 4.2.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
2/5
TrustpilotBad property management
I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.
1/5
TrustpilotNeedlessly Aggressive & Disgusting Breach of Data Protection Regulations
Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!
5/5
Googleexcellent service when looking for somewhere to rent, ami-may in particular was brilliant - helpful and professional. would highly recommend.
Thank you for your kind words! We're thrilled to hear our team, especially Ami-May, provided excellent service and was helpful and professional. We strive to provide the best rental experience for our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAnil really helped me a lot And he was very patient on me An excellent experience
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
1/5
Trustpilot2 minutes ago
2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward
4/5
GoogleI had the pleasure of working with Elish Adhikhari, initially I had selected an alternative Estate Agent who promised the world and listed our property at an over inflated price which resulted in a lack of interest. Elish came and represented Connels, he advised we would definitely have the property sold within 2 months and he was not wrong. Elish provided a touch base throughout the sale and we are now nearing completion, happy with the service provided and the personable approach.
5/5
GoogleAbsolutely amazing service from Start to finish especially with Anil. Would highly recommend
We are thrilled to hear about your exceptional experience with our team, especially Anil! Thank you for recommending our service. It means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
5/5
GoogleMarnee was incredibly helpful throughout the home search process. Thanks to her, everything went smoothly.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
5/5
GoogleHad a lovely experience with Jaspal today. He showed us all available properties and managed to book us in for a same day viewing of a rental property, which was perfect, as we had travelled a while. Definitely recommend him.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleConnells leicester city centre branch- Absolutely rubbish Terrible customer service, zero communication,& zero motivation to sell your house. If your house is not selling you will discover, they have zero strategy or alternative ideas to find a sale. They Will happily just leave your house on the market & do nothing & just hope it sells. Everything from feedback, changing pictures or updating your listing takes 2-3 weeks & even then you will need to call several times to push them to complete the update.They tell you they will manage your viewings however this is false as they expect you to do your own viewings which is not what i signed up for. Far from a premium service promised at nearly 4k. Remi - useless/ liar Adam - con man/salesman/ none existent
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI am writing to express my utmost gratitude for the exceptional support and guidance provided by Mr. Ravi Sharma during my recent home-buying journey. I have been searching for the perfect house for several years, and Ravi's assistance proved to be an invaluable asset in making my dream a reality. From the very beginning, Ravi demonstrated a profound understanding of the mortgage process and showcased his expertise in securing the best mortgage deal for me. I highly recommend anyone in need of mortgage advice to consult with Mr. Ravi Sharma.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
5/5
GoogleI just wanted to commend Reece. Since I have been house hunting he has gone out of his way to always being friendly, most of all reassuring. Every time I contacted the office Reece was the most helpful. It was a pleasure to speak to him nearly every other day. I would like to say that he is a big asset to the company and I hope he does really well in the future! 🙂
5/5
GoogleWhat can I say , from start to finish , the standard by which all estate agents should conduct business. Joe Riley at the Leicester branch was excellent, from the moment we met him on the appraisal day to agreeing the letting was so smooth and effortless, Joe was also friendly throughout the whole process and kept us informed at every stage. If you have any doubts then rest assured Connells Leicester are true professionals.
5/5
GoogleHighley recommend Ravi Sharma in mortgage services at Connells. I've completed a house purchase with him as my mortgage broker. As a first time buyer, he was brilliant, explained the process and always happy to take my numerous calls. At each step, Ravi would keep me updated and provide clear guidance as to what was required. I cant recommend him enough, if your looking for an honest and friendly mortgage advisor then this the man.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
GoogleAmi was very helpful and made it easy for me to find a new home. The application was smooth! 10/10
Thank you for taking the time to leave us this great 5* review Jess Riddell. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmi-May recently supported with letting a property for me. She provided an excellent service throughout and was very good with her communication as time is of the essence in this market! Ami-May helped make the process of letting a property very easy and I thank her for this. I have used Connells for letting properties for almost a decade now and they are fabulous under the leadership of Tracey.
Vish Vora many thanks for taking the time to leave us your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been used Connells Mortgage Services for 5 years. Their Mortgage Adviser Ravi Sharma has been a star to save us a lot of headaches comes to remortgage or buying. Communication has always been easy, prompt, efficient and friendly. Knowing Connells is one of the most mature estate agencies in the UK market, to have someone like Ravi being professional and helpful at all times definitely add great value to their business reputation and images. Will highly recommend it.PositiveResponsiveness, Quality, Professionalism, Value
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