Connells Leicester reviews

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 1/5

Google

A very bad experience with them…them put wrong Referencing for me….and i lost my money because of them

Asif · 10 July 2026

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Google

2nd time round I've had terrible service from Connells - 1st was 4 years ago when they failed to sell my property even though we had 15 viewings, I gave it to another agent and it was sold within 2 weeks for a price we were happy with. 2nd time - 2 weeks ago a board went up in an area I was searching but nothing was yet online so getting all excited I called for more info, they took all my details and said they will call me when viewings would start, still heard nothing, so I called again finally they answered after 5 calls during the afternoon and found they've already had the viewings now I wouldn't deal with them ever again for buying or selling ,If i were the vendor I wouldn't be happy with their service and still they haven't learnt how to provide a good service yet charge above and beyond many others - sellers and potential sellers be warned

Gurdeep · 22 September 2024

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

The whole experience from providing the house to the continual professional help they provide should any problem arise, makes this agency highly recommendable. Big thanks to Matthew for always being available when needed!

Eto · 23 August 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Google

Negative experience from start to finish. Worked with Toni Dempsy who never called back or replied to emails after my deposit was placed, and because of her lack of communication I was left homeless for a week due to an incorrect move in date being provided. A full furnished property was downgraded to partly furnished and the move in date was delayed (zero contact until after I was supposed to move in). I spoke multiple times to her colleagues and manager explaining the situation, everyone was extremely apologetic saying this was not normal behaviour but no changes were made until 2/3 days until the reassessed move in (after I sent an email suggesting I might be able to do that new date) where she became far more cooperative, calling instantly. I tried to be patient throughout and gave the whole company more than enough of an opportunity to change my view. After moving in in she replied to her emails with about a months delay apparently after being “on holiday”. I hope that this review can help the company develop their customers experiences in future as they are dealing with peoples living situations and so should be ethical at least on a basic level. I hadn’t planned to leave a bad review but I have now received a parking ticket for parking in the space supposedly registered to the flat which was the final straw. Which I have also emailed about.

Michael · 23 October 2023

★★★★★ 5/5

Google

Dealt with ami while I’m in my search for a property, she’s always very helpful, kind and professional and keeps me up to date with new properties coming up to the market, definitely would recommend ami if you are in search for a rental or a landlord

Glenise · 15 October 2025

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

Many thanks to Marnee, she is the best. If you want to find a property to live, you must speak with Marnee :) she is so friendly and helpfull.

Tanberk · 22 September 2024

★★★★★ 1/5

Google

Asked repeatedly to take the let by sign down, it’s been up for 4 months. They have a dreadful reputation in the area and I can see why- they don’t listen and take liberties in free advertising.

Midlands · 17 December 2025

★★★★★ 1/5

Google

Where to start????? Rang to book a viewing of a house which they offered for me the same afternoon. I was 2 mins away from the property and had a call from them cancelling. Despite being told they were there for a block booking and I was the last of that block, the guy rang and said he wasn't there. Taking it at face value o agreed to go again at the same time the following day. Turned up at the property and there was no agent there so I called the office. I was greeted with a lie that they had tried to call me to cancel again which wasn't true. After a heated discussion with the agent he agreed to come to the property 40mins later than agreed. Imagine the shock when he gets out the car and looks like he had been dragged through a hedge backwards. Viewing seemed rushed and within 2mins of being in the door he was asking if we wanted to make an offer. After saying no we continued to view the rest of the house. The next morning surprise surprise his phone worked as he called me pretty much as soon as they opened to see if we wanted to make an offer. Not the level of service I'd expect for a company like this. Maybe this guy needs retraining or a new career path as he seemed way out of his depth and just wanted an agreement there and then......even before we had seen the whole property

Jamie · 24 June 2024

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Google

I would like to share my experience with Connells Estate Agents, Amy-may supported me through out the procedure,with letting a property.She always kept me updated and made me feel more comfortable, the process was quick, easy and reliable. Thank you Amy-may.

Malathy · 12 May 2025

★★★★★ 5/5

Google

Hardworking, Dedicated and Highly Proficient! - Ravi (Mortgage Adviser) has been simply amazing with helping me secure the best mortgage deal, he has worked with all stakeholders to ensure that i secure my property, he has gone above and beyond his normal duties to make sure deadlines are met. He has gone out of his re-mit to ensure that this happens. Ravi is very friendly, professional and a true asset to Connells. Highly recommend!!

Shanti · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 5/5

Google

Mortgage Advisor Ravi Sharma was excellent in helping us through the whole mortgage process. He explained everything perfectly, was on hand to answer any questions swiftly & efficiently. I highly recommend getting in contact with Ravi for anything mortgage related

S · 27 November 2023